Zion Canyon Lodge
+ 83
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Thông tin nhanh
Nhận phòng từ: | 16:00 |
|---|---|
Trả phòng trước: | 11:00 |
Thú nuôi | Cho phép mang theo thú cưng có thu phí |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Dịch vụ đưa đón sân bay
Quầy lễ tân 24 giờ
Nhà hàng
Tìm hiểu thêm về Zion Canyon Lodge
Zion Canyon Lodge
Zion Canyon Lodge là chỗ nghỉ 2 sao tọa lạc ở Springdale Wi-Fi miễn phí có sẵn và chỗ đậu xe riêng có thể được sắp xếp với một khoản phụ phí.
Đánh giá từ 
Du khách ẩn danh
Ngày nhận xét: 11 thg 7, 2026
Ngày ở: thg 7 2026
The stay was right outside the park, so it was very convenient. The room was excellent and well-maintained. Breakfast is a grab-bag style but has a lot of stuff in it. Free coffee in the lobby is great. I wish the lobby opened before 7:30 am because we were already up and at the park at 7:00 am, but we came back before 10:30, so we were able to get a grab-and-go breakfast.
Du lịch với cả gia đình
Ngày nhận xét: 22 thg 6, 2026
Ngày ở: thg 6 2026
Zion Canyon Lodge's failure to address disputed charges
Official Complaint:
We checked into Zion Canyon Lodge around 6:30 pm, Saturday, June 13. After returning from dinner, my daughter began noticing multiple cleanliness and maintenance concerns throughout the room.
Dirty in-room phone with visible layers of dirt around the dial pad.
Broken or damaged TV remote (it did work) with black smudges on sides and back.
Microwave plate covered in white, gritty residue requiring her to flip it over to use the clean underside.
Soiled bedding, including a hard orange substance on the comforter and a dark smudge on a pillow.
Because it was late and she did not want to worry me, my daughter did not show me these issues at the time. Everyone was in bed and tired.
Condition of Hotel Facilities:
The next morning, my daughter attempted to do laundry. She discovered:
The laundry/ice room had trash inside and outside door.
The floor was filthy.
A washer marked “temporarily out of order,” with a second sign lying on the floor.
Unclear which machine the sign applied to.
Spilled substances and stains on two staircases and balcony.
The guest coffee area in the lobby was visibly dirty, with spilled coffee and water, sticky residue in the creamer dishes, and used cups left out on counter.
When she asked the front desk attendant, Arnold, about the laundry machines, he was unaware that any were out of order and did not know where the sign belonged. He offered no assistance beyond saying that “people weren’t able to figure it out how to use it.”
Attempt to Resolve the Issue:
After returning to the room, I shared that I just found a long wavy hair in the shower and on the bathroom floor (there was also one on counter by our coffee pot), we decided we could not stay on the property. We have never encountered this level of uncleanliness in any hotel.
My daughter returned to the lobby to request:
Cancellation of the second night.
A refund for the first night due to unacceptable conditions.
Arnold confirmed that he canceled the second night and, she asked again for confirmation that there would not be a charge for second night. He stated that we would have to speak to the manager, Shannon, regarding a refund for first night as he was not able to do that. He said she would be in at 2:00 pm, but he did not offer to contact her or say that she would call us.
We left the property before 10:30 am, before the 11 am checkout time, fully expecting a call from management given the seriousness of our concerns. No one contacted us.
Throughout the day, while traveling, we called the hotel twice to speak with Shannon. The second time, we left a voicemail asking her to call us. That evening, we called again and spoke with a woman whose name started with a “D.” She was kind and took my daughter’s name and number, assuring us she would pass on the message. We NEVER received a call back.
Impact on our trip:
This experience was disruptive. While traveling, while driving, we had to:
Find last-minute lodging during a busy tourist season.
Spend time attempting to reach management.
Deal with unnecessary stress and frustration during what was supposed to be an enjoyable time.
Given our own background in small business ownership, we understand the challenges of hospitality and customer service. We do not post negative reviews lightly. However, the conditions at Zion Canyon Lodge and the complete lack of management response leaves us with no choice but the escalate this matter.
Requested Resolution:
We are requesting:
A full refund for the first night as well as the second night, as the room and facilities were not maintained to basic cleanliness standards
Confirmation that the issues we reported will be addressed to prevent future guests from experiencing similar conditions.
Photos are attached.
We hope you will take this complaint seriously and respond promptly. We would prefer to resolve this directly with you. (We really do not want to post negative photos/info if we can come to a resolution.)
We checked into Zion Canyon Lodge around 6:30 pm, Saturday, June 13. After returning from dinner, my daughter began noticing multiple cleanliness and maintenance concerns throughout the room.
Dirty in-room phone with visible layers of dirt around the dial pad.
Broken or damaged TV remote (it did work) with black smudges on sides and back.
Microwave plate covered in white, gritty residue requiring her to flip it over to use the clean underside.
Soiled bedding, including a hard orange substance on the comforter and a dark smudge on a pillow.
Because it was late and she did not want to worry me, my daughter did not show me these issues at the time. Everyone was in bed and tired.
Condition of Hotel Facilities:
The next morning, my daughter attempted to do laundry. She discovered:
The laundry/ice room had trash inside and outside door.
The floor was filthy.
A washer marked “temporarily out of order,” with a second sign lying on the floor.
Unclear which machine the sign applied to.
Spilled substances and stains on two staircases and balcony.
The guest coffee area in the lobby was visibly dirty, with spilled coffee and water, sticky residue in the creamer dishes, and used cups left out on counter.
When she asked the front desk attendant, Arnold, about the laundry machines, he was unaware that any were out of order and did not know where the sign belonged. He offered no assistance beyond saying that “people weren’t able to figure it out how to use it.”
Attempt to Resolve the Issue:
After returning to the room, I shared that I just found a long wavy hair in the shower and on the bathroom floor (there was also one on counter by our coffee pot), we decided we could not stay on the property. We have never encountered this level of uncleanliness in any hotel.
My daughter returned to the lobby to request:
Cancellation of the second night.
A refund for the first night due to unacceptable conditions.
Arnold confirmed that he canceled the second night and, she asked again for confirmation that there would not be a charge for second night. He stated that we would have to speak to the manager, Shannon, regarding a refund for first night as he was not able to do that. He said she would be in at 2:00 pm, but he did not offer to contact her or say that she would call us.
We left the property before 10:30 am, before the 11 am checkout time, fully expecting a call from management given the seriousness of our concerns. No one contacted us.
Throughout the day, while traveling, we called the hotel twice to speak with Shannon. The second time, we left a voicemail asking her to call us. That evening, we called again and spoke with a woman whose name started with a “D.” She was kind and took my daughter’s name and number, assuring us she would pass on the message. We NEVER received a call back.
Impact on our trip:
This experience was disruptive. While traveling, while driving, we had to:
Find last-minute lodging during a busy tourist season.
Spend time attempting to reach management.
Deal with unnecessary stress and frustration during what was supposed to be an enjoyable time.
Given our own background in small business ownership, we understand the challenges of hospitality and customer service. We do not post negative reviews lightly. However, the conditions at Zion Canyon Lodge and the complete lack of management response leaves us with no choice but the escalate this matter.
Requested Resolution:
We are requesting:
A full refund for the first night as well as the second night, as the room and facilities were not maintained to basic cleanliness standards
Confirmation that the issues we reported will be addressed to prevent future guests from experiencing similar conditions.
Photos are attached.
We hope you will take this complaint seriously and respond promptly. We would prefer to resolve this directly with you. (We really do not want to post negative photos/info if we can come to a resolution.)
Du lịch với cả gia đình
Ngày nhận xét: 19 thg 6, 2026
Ngày ở: thg 6 2026
Good Stay - Luggage was a problem!
The lodge got a 4 star rating because of the great location. Our room was upstairs. They don't have an elevator. We carried 150lbs of luggage up the stairs. That was both difficult and dangerous. The room was just "fine" and we slept ok, but the pillows were too fluffy and no other options were given. The restaurant was good. We would stay here again but would ask for a room on the bottom.
Du khách ẩn danh
Ngày nhận xét: 17 thg 6, 2026
Ngày ở: thg 6 2026
Location was great. Would have gave it 5 stars but the breakfast was not like in picture. Instead, was a grab bag with fruit and sometimes Owens sausage microwave Biscuit.
Du khách ẩn danh
Ngày nhận xét: 14 thg 6, 2026
Ngày ở: thg 6 2026
Location was ideal for both the shuttle and taking advantage of local restaurants and shops. Only minor complaint is that the bathroom was kind of run down
Vị trí xuất sắc
990 Zion Park Blvd, Springdale, 84767, Hoa Kỳ|0,27 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
16:00
Trả phòng trước:
11:00
Thông tin nên biết
Cho phép mang theo thú cưng có thu phí
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Zion Canyon Lodge: Câu hỏi thường gặp
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