Grecotel Astir Palace
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 11:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Tiện nghi
Wi-Fi
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Tìm hiểu thêm về Grecotel Astir Palace
Grecotel Astir Palace
Tự hào có hồ bơi trong nhà, hồ bơi ngoài trời và tầm nhìn ra biển tuyệt đẹp, Grecotel Astir Palace nằm ngay trên bờ biển tuyệt đẹp của thành phố Alexandroupoli. License number: 0102K014A0001100
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 7 thg 8, 2026
Ngày ở: thg 8 2026
A place close to the center where you can stay during quiet times.
It's a 5-star resort and only open from May to October. We stayed in rooms with private pools at the hotel. The room was comfortable, but it could be cleaned better. The room cleaners did it daily or could help upon request, but since we stayed in a ground-floor room, flies, dust, etc. could easily get in. It would be good if the balcony doors of the rooms had mosquito nets.
The room's toilet and shower area are in separate compartments.
The beds were comfortable. The walls of the rooms, especially in blocks with connecting doors between two rooms, allow conversations and sounds to be heard from the adjacent room.
Room service is good. There are some great options on the menu.
The room's private pool was delightful, especially during the warmer months. The pool water was salty, like seawater. The beach is right in front of the hotel, and the sea there is nice and not too deep. Suitable for families with children, but still, caution is advised as there can be drafts when there's a breeze.
We also ordered from the à la carte menu for dinner, and there were some excellent food options available. Eating at the restaurant is naturally more expensive than eating out. If you want to include dinner in your bed and breakfast package, the cost is 35 euros per person. This was too much for our family of three, so we didn't buy it.
The breakfast buffet offers a good selection. Tea and coffee are served self-service. The staff were helpful. The only problem was that there were too many flies in the breakfast area and throughout the hotel. I wish they could find a solution to this.
Although the hotel's parking area has some narrow passageways, you can usually find a spot towards the end. Unfortunately, our check-in process at reception was very slow and they kept us waiting for quite a while. If you plan to park your vehicle on the curb in front of the hotel, please pay attention to the curb edges. There's a spot where a slight touch cut the car tire. I hope they find a solution for those edges.
We stayed for 2 nights and that was enough. I'd say the price-performance ratio is average, but it was sufficient for us and we had a comfortable stay.
The room's toilet and shower area are in separate compartments.
The beds were comfortable. The walls of the rooms, especially in blocks with connecting doors between two rooms, allow conversations and sounds to be heard from the adjacent room.
Room service is good. There are some great options on the menu.
The room's private pool was delightful, especially during the warmer months. The pool water was salty, like seawater. The beach is right in front of the hotel, and the sea there is nice and not too deep. Suitable for families with children, but still, caution is advised as there can be drafts when there's a breeze.
We also ordered from the à la carte menu for dinner, and there were some excellent food options available. Eating at the restaurant is naturally more expensive than eating out. If you want to include dinner in your bed and breakfast package, the cost is 35 euros per person. This was too much for our family of three, so we didn't buy it.
The breakfast buffet offers a good selection. Tea and coffee are served self-service. The staff were helpful. The only problem was that there were too many flies in the breakfast area and throughout the hotel. I wish they could find a solution to this.
Although the hotel's parking area has some narrow passageways, you can usually find a spot towards the end. Unfortunately, our check-in process at reception was very slow and they kept us waiting for quite a while. If you plan to park your vehicle on the curb in front of the hotel, please pay attention to the curb edges. There's a spot where a slight touch cut the car tire. I hope they find a solution for those edges.
We stayed for 2 nights and that was enough. I'd say the price-performance ratio is average, but it was sufficient for us and we had a comfortable stay.
Phản hồi từ khách sạn
Ngày nhận xét: 11 thg 8, 2026
Dear djsunclub75,
Thank you very much for taking the time to share your detailed feedback.
We are pleased to hear that you enjoyed the location, your private pool room, the comfortable beds, our dining options, breakfast, and the helpfulness of our team.
We are sorry for the inconvenience caused by the insects, the cleaning, and the delay during check-in. We also appreciate your suggestions regarding mosquito screens, the parking area, and the sidewalk. Your comments have been shared with the relevant teams for consideration.
Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your family again in the future.
Kind regards,
Thank you very much for taking the time to share your detailed feedback.
We are pleased to hear that you enjoyed the location, your private pool room, the comfortable beds, our dining options, breakfast, and the helpfulness of our team.
We are sorry for the inconvenience caused by the insects, the cleaning, and the delay during check-in. We also appreciate your suggestions regarding mosquito screens, the parking area, and the sidewalk. Your comments have been shared with the relevant teams for consideration.
Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your family again in the future.
Kind regards,
Du lịch với cả gia đình
Ngày nhận xét: 12 thg 7, 2026
Excellent Hotel
The hotel was excellent, and the staff were very friendly. It was our first visit, and by chance we learned that the staff spoke Turkish. The breakfast was delicious and sufficient. The entire staff were very attentive. We chose a suite room by the sea. The rooms were very clean and spacious. After our vacation ended, we received a thank-you email from hotel management for the first time regarding our visit. We'll go again with our friends in August.
Phản hồi từ khách sạn
Ngày nhận xét: 13 thg 7, 2026
Thank you very much for your wonderful feedback.
We are truly delighted to hear that your first stay with us was such an enjoyable experience.
Your kind words means a lot to us, and we are especially happy to know that you will be returning with your friends in August.
We look forward to welcoming you all for another memorable stay.
Kind regards,
We are truly delighted to hear that your first stay with us was such an enjoyable experience.
Your kind words means a lot to us, and we are especially happy to know that you will be returning with your friends in August.
We look forward to welcoming you all for another memorable stay.
Kind regards,
Cặp đôi
Ngày nh ận xét: 30 thg 5, 2026
Ngày ở: thg 5 2026
Quality and luxury are present.
Luxurious room with all the comfort, superb pool, quality breakfast, close to the center.
Truly a quality hotel.
Truly a quality hotel.
Phản hồi từ khách sạn
Ngày nhận xét: 31 thg 5, 2026
Thank you very much for your wonderful feedback.
We are delighted to hear that you enjoyed the comfort and luxury of your room, our beautiful pool, the quality of the breakfast, and our convenient location close to the city center.
Your kind words about the quality of the hotel are greatly appreciated and serve as a wonderful motivation for our entire team.
We look forward to welcoming you again in the future.
We are delighted to hear that you enjoyed the comfort and luxury of your room, our beautiful pool, the quality of the breakfast, and our convenient location close to the city center.
Your kind words about the quality of the hotel are greatly appreciated and serve as a wonderful motivation for our entire team.
We look forward to welcoming you again in the future.
Du khách ẩn danh
Ngày nhận xét: 29 thg 8, 2026
Ngày ở: thg 8 2026
Beautiful hotel in a great location.
Staff were amazing, highly recommend this place for a family break.
Staff were amazing, highly recommend this place for a family break.
Du lịch với cả gia đình
Ngày nhận xét: 11 thg 8, 2026
Ngày ở: thg 8 2026
Terrible experience
The hotel room was not clean; the window frames were covered in dust and dirt. We poured orange juice from the machine at breakfast, and along with the orange juice, insects fell into the glass. When I reported this to the waiter, they responded that there was nothing inside and it must have come from outside. But those insect corpses definitely spilled into the glass from inside the machine that was holding the orange juice. After our meal, we asked the waiter for wet wipes, and he said they might be at the reception and we could ask them there. That answer was ridiculous, but anyway, we went to the reception and told the woman working there that we wanted wet wipes. She went to a cupboard, probably to give us some, but another lady from the reception came and said, "If you want wet wipes, go to the market, we don't have any." The hotel isn't close to the city center; you can take a taxi or walk 2 km. We didn't see much good about the hotel. Hopefully, those who are leaving will see this.
Phản hồi từ khách sạn
Ngày nhận xét: 13 thg 8, 2026
Dear 670vurala,
Thank you for taking the time to share your detailed feedback with us.
We are truly sorry to hear that your experience did not meet your expectations. We sincerely apologize for the issues you encountered regarding the cleanliness of your room and the incident during breakfast. We understand how unpleasant and concerning this must have been, and we will certainly investigate the matter with the relevant departments to prevent similar incidents in the future.
We are also sorry for the way your request for wet wipes was handled. The responses you received were certainly not in line with the level of service we aim to provide, and we apologize for the inconvenience caused.
We appreciate your comments regarding the hotel's location as well.
Your feedback is valuable to us, as it gives us the opportunity to identify areas that require attention and improvement. We sincerely regret that we were unable to provide you with the pleasant experience you expected and hope that you will give us another opportunity to welcome you in the future.
Kind regards,
Thank you for taking the time to share your detailed feedback with us.
We are truly sorry to hear that your experience did not meet your expectations. We sincerely apologize for the issues you encountered regarding the cleanliness of your room and the incident during breakfast. We understand how unpleasant and concerning this must have been, and we will certainly investigate the matter with the relevant departments to prevent similar incidents in the future.
We are also sorry for the way your request for wet wipes was handled. The responses you received were certainly not in line with the level of service we aim to provide, and we apologize for the inconvenience caused.
We appreciate your comments regarding the hotel's location as well.
Your feedback is valuable to us, as it gives us the opportunity to identify areas that require attention and improvement. We sincerely regret that we were unable to provide you with the pleasant experience you expected and hope that you will give us another opportunity to welcome you in the future.
Kind regards,
Vị trí xuất sắc
Egnatia Park, Alexandroupoli, 68100, Hy Lạp|1,18 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
11:00
Thông tin nên biết
Không cho phép mang theo thú cưng
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