IALYSSOS BAY Hotel
+ 54
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Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 11:00 |
Bữa sáng | Có phục vụ bữa sáng |
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IALYSSOS BAY Hotel
Tọa lạc ở Ialyssos, cách Bãi biển Lalyssos chỉ vài bước chân, IALYSSOS BAY HOTEL cung cấp chỗ nghỉ có hồ bơi ngoài trời theo mùa, chỗ đậu xe riêng miễn phí, khu vườn và phòng chờ chung. Có quầy bar, chỗ nghỉ nằm cách Đền thờ Apollo 6.7 km. License number: 1007840
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 13 thg 7, 2026
Lovely family holiday
We spent a lovely 2 weeks at Ialysos bay hotel and had a great time.
The staff are incredibly hard working and really friendly. We especially liked the two ladies serving each day in the pool bar area and the barman in the evening bar area.
The dining room staff and maitre d were excellent also, always advising us at breakfast in advance of the end of service.
The hotel is spotlessly clean and the rooms lovely.
The food was great, so many choices of great quality meats at each main meal and vegetarians are also well catered for. The desserts are delicious!
One of the best things about this hotel was the strict no smoking / vaping policy.
So many of our foreign holidays have been adversely affected by other people’s smoke and overflowing ashtrays etc.
I can’t believe that no other reviews seem to have mentioned this, it was a huge bonus for us as a family.
The evening entertainment was enjoyable and better than other hotels we’ve stayed at.
Points to possibly improve upon are:
Shower / change facilities for the last day of your stay (recently mentioned in another review) - should really be available in a 4* hotel
The beach area could be improved and sun beds on the beach owned by the hotel should be free to use, especially considering the beach is not that picturesque.
We really enjoyed our stay and the proximity of the hotel to the airport and Rhodes old town was a bonus too!
The staff are incredibly hard working and really friendly. We especially liked the two ladies serving each day in the pool bar area and the barman in the evening bar area.
The dining room staff and maitre d were excellent also, always advising us at breakfast in advance of the end of service.
The hotel is spotlessly clean and the rooms lovely.
The food was great, so many choices of great quality meats at each main meal and vegetarians are also well catered for. The desserts are delicious!
One of the best things about this hotel was the strict no smoking / vaping policy.
So many of our foreign holidays have been adversely affected by other people’s smoke and overflowing ashtrays etc.
I can’t believe that no other reviews seem to have mentioned this, it was a huge bonus for us as a family.
The evening entertainment was enjoyable and better than other hotels we’ve stayed at.
Points to possibly improve upon are:
Shower / change facilities for the last day of your stay (recently mentioned in another review) - should really be available in a 4* hotel
The beach area could be improved and sun beds on the beach owned by the hotel should be free to use, especially considering the beach is not that picturesque.
We really enjoyed our stay and the proximity of the hotel to the airport and Rhodes old town was a bonus too!
Phản hồi từ khách sạn
Ngày nhận xét: 14 thg 7, 2026
Thank you so much for taking the time to share such a wonderful review of your stay with us. We are delighted to know that you and your family had such an enjoyable two weeks at Hotel Ialyssos Bay .
Your kind words about our team truly mean a lot. We will be delighted to share your compliments with our lovely pool bar ladies, our evening bartender, as well as our restaurant team and maître d'. They all work incredibly hard every day, and I'm sure they will be very happy to know they helped make your holiday so special.
We were especially pleased to read your comments about our non-smoking and non-vaping policy throughout the hotel's indoor and outdoor areas. As you mentioned, this is something that isn't often highlighted in reviews, yet it is very important to many of our guests. At the same time, we also appreciate and respect our guests who smoke, which is why we have designated outdoor smoking areas where they can do so comfortably, while allowing everyone to enjoy the hotel's shared spaces.
Thank you also for your thoughtful suggestions.
We completely understand your point about the beach sunbeds. If it were possible, we would love to offer them free of charge. Unfortunately, the municipality allocates us only a small section of the beach, with approximately 65 sunbeds available. With around 500 guests staying at the hotel, complimentary use would mean that fewer than 15% of our guests could benefit from them, which would understandably lead to many disappointed guests. For this reason, we have chosen to keep the charge as low as possible. At €5 per sunbed, including a bottle of water and Wi-Fi, we believe it offers excellent value compared with similar beach facilities in the area.
Regarding courtesy shower facilities, this is actually not related to our star rating but to the space available within the hotel. On many departure days, well over 100 guests may need to freshen up before travelling home. Unfortunately, we simply do not have enough facilities to offer courtesy rooms to everyone. We have tried this in the past, but the rooms required thorough cleaning and disinfection between each use, while time slots were often not respected, meaning many guests ended up waiting or missing out altogether. Rather than offering a service we couldn't consistently deliver, we chose not to advertise courtesy rooms. Instead, for guests who would like to enjoy the hotel until it's time to leave, we offer Day Use Rooms, subject to availability and depending on departure times. This allows guests to shower, change and relax in the comfort and privacy of a guest room before heading to the airport.
Thank you once again for your wonderful review, and especially for mentioning something that many guests appreciate but rarely comment on. It was a pleasure having you and your family with us, and we sincerely hope to welcome you back to Hotel Ialyssos Bay for another relaxing holiday in the future.
Your kind words about our team truly mean a lot. We will be delighted to share your compliments with our lovely pool bar ladies, our evening bartender, as well as our restaurant team and maître d'. They all work incredibly hard every day, and I'm sure they will be very happy to know they helped make your holiday so special.
We were especially pleased to read your comments about our non-smoking and non-vaping policy throughout the hotel's indoor and outdoor areas. As you mentioned, this is something that isn't often highlighted in reviews, yet it is very important to many of our guests. At the same time, we also appreciate and respect our guests who smoke, which is why we have designated outdoor smoking areas where they can do so comfortably, while allowing everyone to enjoy the hotel's shared spaces.
Thank you also for your thoughtful suggestions.
We completely understand your point about the beach sunbeds. If it were possible, we would love to offer them free of charge. Unfortunately, the municipality allocates us only a small section of the beach, with approximately 65 sunbeds available. With around 500 guests staying at the hotel, complimentary use would mean that fewer than 15% of our guests could benefit from them, which would understandably lead to many disappointed guests. For this reason, we have chosen to keep the charge as low as possible. At €5 per sunbed, including a bottle of water and Wi-Fi, we believe it offers excellent value compared with similar beach facilities in the area.
Regarding courtesy shower facilities, this is actually not related to our star rating but to the space available within the hotel. On many departure days, well over 100 guests may need to freshen up before travelling home. Unfortunately, we simply do not have enough facilities to offer courtesy rooms to everyone. We have tried this in the past, but the rooms required thorough cleaning and disinfection between each use, while time slots were often not respected, meaning many guests ended up waiting or missing out altogether. Rather than offering a service we couldn't consistently deliver, we chose not to advertise courtesy rooms. Instead, for guests who would like to enjoy the hotel until it's time to leave, we offer Day Use Rooms, subject to availability and depending on departure times. This allows guests to shower, change and relax in the comfort and privacy of a guest room before heading to the airport.
Thank you once again for your wonderful review, and especially for mentioning something that many guests appreciate but rarely comment on. It was a pleasure having you and your family with us, and we sincerely hope to welcome you back to Hotel Ialyssos Bay for another relaxing holiday in the future.
Du lịch với cả gia đình
Ngày nhận xét: 18 thg 7, 2026
Second time just as good!
Our second time at this hotel after a fabulous time last year. The hotel itself is great and the location is great as a base for further exploration of the island. Just 10 minutes from the airport and a 20 minutes shuttle bus/taxi ride into Rhodes town. The small town 10 minutes walk from the hotel has everything one needs. There is also a small shop in the hotel for the basics.
The staff are like family and you feel genuinely welcome everywhere. The food is excellent with good variety and something for everyone. The desserts are outrageously delicious, better watch that waist line :). We went as a family of five with an elderly person and two small children. Everyone is happy, and that says something. We'll be back!
The staff are like family and you feel genuinely welcome everywhere. The food is excellent with good variety and something for everyone. The desserts are outrageously delicious, better watch that waist line :). We went as a family of five with an elderly person and two small children. Everyone is happy, and that says something. We'll be back!
Khách du lịch một mình
Ngày nhận xét: 18 thg 7, 2026
Lalyssos Bay Hotel
This was my first solo trip so as you can imagine I was quite sceptical on how it would be. I had absolutely no worries whatsoever, everything was perfect. My room, bed linen, towels etc were clean & changed regularly. The resteraunt was managed by Stepharno (Steve) who was a perfect Gentleman to me & all the guests, he quickly noticed I was a solo traveller with a mobility issue , so he arranged for my table to be reserved for all my meals. Vera one of the waitresses came to me to carry my plate ,which helped me greatly, the food was outstanding, the variety was amazing, if you couldn't find anything you liked you must have a problem. The pool area was also kept very clean and no fighting for beds, aqua arobics on certain days plus a live band all added to a lovely atmosphere. The snack bar was also filled with a good selection of snacks and drinks, there was a rubber mat all around the pool which made it very safe for my walking to and from the pool & snack bar. There was a life Guard at each end of the pool to ensure that everyone in the pool could be safe & enjoy their time in the pool. The evening bar was also very well organised, they had a queue system which worked very well instead of people crowding around the bar. The evening entertainment was very good, again something for everyone, Bands, Comedian, Magician, Creek Dancers. There is also a shop close to the bar, this shop sells everything you could need or you may have forgotten to bring with you and may I add all the prices were fair and not over priced like you can get at some Hotels. Last but not least the Reception Staff were wonderful & so very pleasant, whatever you asked they always tried to help.I thoroughly enjoyed my stay at this Hotel and will definitely return, I felt safe secure and well looked after, in fact I was treated like a Queen I have no hesitation in recommending this Hotel the whole of the team work hard to ensure that everyone's holiday is perfect.
Du lịch với cả gia đình
Ngày nhận xét: 17 thg 7, 2026
Good except for loud day time music.
Overall good especially for the money. Good choice of decent food at the buffet pool is large and clean with plenty of sunbeds. Big.negative is the music around the pool, it’s on full blast around the pool all day and on a loop of six or seven tracks. So if you want read or relax, it’s pretty much impossible.
Phản hồi từ khách sạn
Ngày nhận xét: 17 thg 7, 2026
Thank you for taking the time to leave your feedback. We are happy to hear that you enjoyed the value of your stay, the buffet selection, and our pool area with its spacious layout and available sunbeds.
We are sorry to hear that the pool music was not to your personal preference. We would like to clarify that music around the pool is played from approximately 10:00 until 15:00, and we do not play music during siesta hours. We also have live DJ music at selected times throughout the day as part of the entertainment atmosphere we create for our guests.
We understand that some guests enjoy a livelier pool environment, while others prefer a quieter setting to relax and read. Many of our guests have told us they enjoy this part of their holiday experience, but we appreciate that everyone has different tastes and we have noted your comments.
Thank you again for your feedback, and we hope to welcome you back again in the future.
We are sorry to hear that the pool music was not to your personal preference. We would like to clarify that music around the pool is played from approximately 10:00 until 15:00, and we do not play music during siesta hours. We also have live DJ music at selected times throughout the day as part of the entertainment atmosphere we create for our guests.
We understand that some guests enjoy a livelier pool environment, while others prefer a quieter setting to relax and read. Many of our guests have told us they enjoy this part of their holiday experience, but we appreciate that everyone has different tastes and we have noted your comments.
Thank you again for your feedback, and we hope to welcome you back again in the future.
Du lịch với cả gia đình
Ngày nhận xét: 16 thg 7, 2026
Not recommended to black or gay tourist!
Before I get into this review, I would start by saying that we were HEAVILY pressured by staff not to write this review after several complaints were made, so please don’t take the lack of negative reviews as a positive - there is a good chance that they were bullied put of reviewing. We were also informed by the transfer driver that he had heard a few complaints of racism from tourists at this hotel so hopefully this review will prevent this happening to the next family.
I do not recommend this hotel in general but especially not to black or queer travellers, the hotel staff consistency made it clear that they do not like either.
I travelled here with my partner and our 3 year old son and the entire experience has been awful. We arrived late in the evening and reception had made sure drinks, soup and bread were available, which was a nice touch. However, when we got to our room, we realised it was a twin room, whereas we thought we had booked a double. Apparently, our booking allowed for either, but we hadn't realised this at the time of booking.
The next morning, my partner asked the reception staff if it would be possible to switch to a double room, as we are travelling as a couple. The manager then accused her of being aggressive, which was absolutely not the case. She was polite and simply asked if a room change was possible. The only reason I can see for the way she was treated is that she is black and they didn’t like that.
They refused to move us to a double room and instead placed a thin mattress topper over the two single beds while leaving us with two single duvets. The beds constantly slid apart because the mattress topper wasn't even secured, it had simply been placed on top of the beds.
The rooms are also not soundproof at all. Noise from both the pool and the hallways was extremely loud. We had to check several times that our door was properly closed because it sounded as though people in the hallway were inside our room.
The female lifeguard genuinely needs a different job, and urgently. My 3 year old son ran and jumped into the deep end of the pool (which is 2.4 metres deep) about five feet in front of her, and she didn't react at all. I had to jump into the pool fully clothed to get him out. I am not a strong swimmer myself (especially while wearing long trousers and after slipping and injuring my leg while running to him). I was struggling to stay afloat while holding my toddler, yet she didn't even help me lift him out of the pool once I reached the edge. She remained sitting in her chair the entire time.
It is not her fault that my son jumped into the pool. I wasn't expecting it, so she certainly wouldn't have been either. However, as a lifeguard, when there are two people clearly in distress (especially a mother and young child) it is her job and duty to help.
I understand that opinions on food is subjective, but we did not have a single enjoyable meal here. The food was extremely bland, consistently cold, and frequently undercooked, including the chips, which are usually a safe option.
I will say, however, that when a member of staff noticed that we weren't enjoying the food one evening, he asked the kitchen to prepare something that wasn't on the buffet. Unfortunately, it was still bland and the chicken was dry, but we genuinely appreciated the gesture. This was probably the only positive on this trip.
We have eaten out for every meal, so if you're a foodie, expect to spend extra money eating elsewhere. I have stayed in several hotels across Greece and around the world, and this is the only time I have ever experienced this at an all-inclusive resort. That said, food is ultimately a matter of personal taste.
The drinks are made with local brands, which I imagine is good for supporting local businesses. However, the bar staff have no idea how to make cocktails. They just mix cheap spirits, soft drinks and syrup together. Even if you order the same drink five times, it never tastes the same because nothing is to be measured, everything is just guessed.
As a white woman, I had no issues with the snack bar staff personally. However, they were consistently rude when serving my partner, who is black. Again, I would urge caution if you are black and considering staying here.
My partner was also refused a drink (a glass of water while completely sober) at the lobby bar, while everyone else around her was being served without issue. This was one of many instances that we felt racist treatment by staff, and the overall atmosphere throughout our stay did not feel safe or welcoming.
As a gay couple, we noticed that whenever staff would see us holding hands or displaying very mild PDA, we would receive dirty looks despite there being no problems with straight couples doing the same thing.
The Wi-Fi is also extremely slow in the rooms. We often had to use our mobile data just to send messages because the connection wasn't strong enough.
I have travelled across five continents and visited more than 25 countries, staying everywhere from five-star luxury resorts to hostels in South America, and I can genuinely say this has been the worst holiday experience I have ever had.
The staff we dealt with came across as rude, and we experienced what we perceived to be homophobic and racist treatment during our stay. Based on our experience, I would not recommend this hotel.
I do not recommend this hotel in general but especially not to black or queer travellers, the hotel staff consistency made it clear that they do not like either.
I travelled here with my partner and our 3 year old son and the entire experience has been awful. We arrived late in the evening and reception had made sure drinks, soup and bread were available, which was a nice touch. However, when we got to our room, we realised it was a twin room, whereas we thought we had booked a double. Apparently, our booking allowed for either, but we hadn't realised this at the time of booking.
The next morning, my partner asked the reception staff if it would be possible to switch to a double room, as we are travelling as a couple. The manager then accused her of being aggressive, which was absolutely not the case. She was polite and simply asked if a room change was possible. The only reason I can see for the way she was treated is that she is black and they didn’t like that.
They refused to move us to a double room and instead placed a thin mattress topper over the two single beds while leaving us with two single duvets. The beds constantly slid apart because the mattress topper wasn't even secured, it had simply been placed on top of the beds.
The rooms are also not soundproof at all. Noise from both the pool and the hallways was extremely loud. We had to check several times that our door was properly closed because it sounded as though people in the hallway were inside our room.
The female lifeguard genuinely needs a different job, and urgently. My 3 year old son ran and jumped into the deep end of the pool (which is 2.4 metres deep) about five feet in front of her, and she didn't react at all. I had to jump into the pool fully clothed to get him out. I am not a strong swimmer myself (especially while wearing long trousers and after slipping and injuring my leg while running to him). I was struggling to stay afloat while holding my toddler, yet she didn't even help me lift him out of the pool once I reached the edge. She remained sitting in her chair the entire time.
It is not her fault that my son jumped into the pool. I wasn't expecting it, so she certainly wouldn't have been either. However, as a lifeguard, when there are two people clearly in distress (especially a mother and young child) it is her job and duty to help.
I understand that opinions on food is subjective, but we did not have a single enjoyable meal here. The food was extremely bland, consistently cold, and frequently undercooked, including the chips, which are usually a safe option.
I will say, however, that when a member of staff noticed that we weren't enjoying the food one evening, he asked the kitchen to prepare something that wasn't on the buffet. Unfortunately, it was still bland and the chicken was dry, but we genuinely appreciated the gesture. This was probably the only positive on this trip.
We have eaten out for every meal, so if you're a foodie, expect to spend extra money eating elsewhere. I have stayed in several hotels across Greece and around the world, and this is the only time I have ever experienced this at an all-inclusive resort. That said, food is ultimately a matter of personal taste.
The drinks are made with local brands, which I imagine is good for supporting local businesses. However, the bar staff have no idea how to make cocktails. They just mix cheap spirits, soft drinks and syrup together. Even if you order the same drink five times, it never tastes the same because nothing is to be measured, everything is just guessed.
As a white woman, I had no issues with the snack bar staff personally. However, they were consistently rude when serving my partner, who is black. Again, I would urge caution if you are black and considering staying here.
My partner was also refused a drink (a glass of water while completely sober) at the lobby bar, while everyone else around her was being served without issue. This was one of many instances that we felt racist treatment by staff, and the overall atmosphere throughout our stay did not feel safe or welcoming.
As a gay couple, we noticed that whenever staff would see us holding hands or displaying very mild PDA, we would receive dirty looks despite there being no problems with straight couples doing the same thing.
The Wi-Fi is also extremely slow in the rooms. We often had to use our mobile data just to send messages because the connection wasn't strong enough.
I have travelled across five continents and visited more than 25 countries, staying everywhere from five-star luxury resorts to hostels in South America, and I can genuinely say this has been the worst holiday experience I have ever had.
The staff we dealt with came across as rude, and we experienced what we perceived to be homophobic and racist treatment during our stay. Based on our experience, I would not recommend this hotel.
Phản hồi từ khách sạn
Ngày nhận xét: 17 thg 7, 2026
Dear Dannielle,
We respect every guest’s right to share their experience, whether positive or negative. However, we feel it is necessary to respond to your review because it contains very serious accusations of racism and homophobia against our hotel and our employees. These are extremely serious claims, and we strongly disagree with them as they do not reflect the reality of your stay.
We would like to clarify several points for anyone reading your review, as important details have been omitted.
Regarding your room, your TUI booking did not guarantee a double bed. The room category booked allowed either a twin or double configuration, subject to availability. When you approached Reception, our team did not refuse your request. Despite the way the matter was communicated, we immediately took action and arranged for the beds to be converted into a double setup in order to make your stay more comfortable. For this reason, it is unfair to suggest that our staff were unwilling to assist you.
You also mention noise during your stay, but you do not mention that your own room was repeatedly the source of loud music and shouting. Although our team was aware of this, we chose not to approach you because we did not want to create unnecessary conflict during your holiday.
Regarding the drinks incident, your description is not accurate. You were not refused water. After the all-inclusive restaurant service had finished, you requested access to the closed restaurant in order to refill your personal one-litre tumbler with juice. Our staff explained that this was not possible because the restaurant was already closed and our hygiene procedures do not allow personal containers to be refilled with juice after service hours.
You were offered the option of purchasing a drink from the bar, but you declined because you did not wish to pay. Complimentary drinking water was available from the water station next to Reception throughout your stay. Therefore, the suggestion that you were refused water is misleading and does not reflect what actually happened.
Regarding the pool incident, we also disagree with the way this situation has been presented. Your child entered the adults’ pool wearing a flotation device and was immediately retrieved by his mother. The situation was resolved within seconds. Our lifeguard assessed that the child was already safe and that no further intervention was required at that moment. This information was also provided to your tour operator.
To suggest that our lifeguard failed to act because your child is a person of colour is a very serious accusation, and we completely reject this suggestion. The lifeguard’s actions were based only on the circumstances at the time and had nothing to do with race.
Regarding the food, our Restaurant Manager personally approached you after noticing that you were not enjoying the buffet and asked how we could assist. During this conversation, you stated that you were “too autistic for your food.” Despite this, our team remained professional and offered a solution by preparing grilled chicken specifically for you, even though it was not part of that evening’s buffet. Unfortunately, you chose not to eat it and left the restaurant.
It is therefore unfair to state that no effort was made to accommodate you.
You also do not mention the condition in which your room was left after departure. Our housekeeping team found food and various personal items scattered throughout the room, including on the floor, leaving the room in a condition that required considerably more cleaning than would normally be expected. This was documented by our team.
The most concerning part of your review is the repeated accusation that our hotel and our employees are racist and homophobic.
During your stay, you personally spoke with Christina from Reception and asked her whether she believed our hotel was racist. You also told her that you intended to write a very negative review. What you do not mention is that Christina herself is a person of colour. She explained honestly that she did not believe your accusations were true.
Our hotel is proud of our diverse team. We employ colleagues from many different nationalities, cultures and backgrounds, and this diversity is something we value greatly. Our staff represent many parts of the world, just like the guests we welcome every season.
Every guest is treated equally. Our policies apply to everyone, and decisions are never based on race, nationality, religion, disability, gender identity or sexual orientation.
We are also aware that reviews relating to this stay have appeared on different platforms under different names. Reviews should represent genuine experiences and accurate information. Creating multiple reviews under different identities does not provide a fair or honest reflection of a stay.
You also mention that the transfer coach driver, who is part of the TUI service team, agreed with your comments. We have the transfer details and information regarding the driver assigned to your journey, and this matter has now been raised with TUI for review. The driver will be informed that their name and alleged comments have been included in your review so that TUI can clarify the situation directly.
Opinions and unverified statements from third parties cannot be considered evidence of discrimination or misconduct. Serious accusations require accurate information and facts, and we trust TUI will review this matter appropriately.
Throughout your stay, our team made repeated efforts to assist you. We addressed your room request, attempted to improve your dining experience, followed the same procedures applied to all guests, and remained professional throughout your interactions with us.
We accept that not every guest will have the same opinion of our hotel. Constructive criticism is always welcome and helps us improve. However, making serious accusations against employees who work hard every day to welcome guests from around the world is unfair when those accusations are not supported by facts.
We are proud of our team, proud of our multicultural workforce, and proud of the welcoming environment we work hard to create for every guest.
We completely reject the allegations made in your review, as they do not reflect the reality of your stay or the values of our hotel.
We wish you and your family all the best in your future travels.
We respect every guest’s right to share their experience, whether positive or negative. However, we feel it is necessary to respond to your review because it contains very serious accusations of racism and homophobia against our hotel and our employees. These are extremely serious claims, and we strongly disagree with them as they do not reflect the reality of your stay.
We would like to clarify several points for anyone reading your review, as important details have been omitted.
Regarding your room, your TUI booking did not guarantee a double bed. The room category booked allowed either a twin or double configuration, subject to availability. When you approached Reception, our team did not refuse your request. Despite the way the matter was communicated, we immediately took action and arranged for the beds to be converted into a double setup in order to make your stay more comfortable. For this reason, it is unfair to suggest that our staff were unwilling to assist you.
You also mention noise during your stay, but you do not mention that your own room was repeatedly the source of loud music and shouting. Although our team was aware of this, we chose not to approach you because we did not want to create unnecessary conflict during your holiday.
Regarding the drinks incident, your description is not accurate. You were not refused water. After the all-inclusive restaurant service had finished, you requested access to the closed restaurant in order to refill your personal one-litre tumbler with juice. Our staff explained that this was not possible because the restaurant was already closed and our hygiene procedures do not allow personal containers to be refilled with juice after service hours.
You were offered the option of purchasing a drink from the bar, but you declined because you did not wish to pay. Complimentary drinking water was available from the water station next to Reception throughout your stay. Therefore, the suggestion that you were refused water is misleading and does not reflect what actually happened.
Regarding the pool incident, we also disagree with the way this situation has been presented. Your child entered the adults’ pool wearing a flotation device and was immediately retrieved by his mother. The situation was resolved within seconds. Our lifeguard assessed that the child was already safe and that no further intervention was required at that moment. This information was also provided to your tour operator.
To suggest that our lifeguard failed to act because your child is a person of colour is a very serious accusation, and we completely reject this suggestion. The lifeguard’s actions were based only on the circumstances at the time and had nothing to do with race.
Regarding the food, our Restaurant Manager personally approached you after noticing that you were not enjoying the buffet and asked how we could assist. During this conversation, you stated that you were “too autistic for your food.” Despite this, our team remained professional and offered a solution by preparing grilled chicken specifically for you, even though it was not part of that evening’s buffet. Unfortunately, you chose not to eat it and left the restaurant.
It is therefore unfair to state that no effort was made to accommodate you.
You also do not mention the condition in which your room was left after departure. Our housekeeping team found food and various personal items scattered throughout the room, including on the floor, leaving the room in a condition that required considerably more cleaning than would normally be expected. This was documented by our team.
The most concerning part of your review is the repeated accusation that our hotel and our employees are racist and homophobic.
During your stay, you personally spoke with Christina from Reception and asked her whether she believed our hotel was racist. You also told her that you intended to write a very negative review. What you do not mention is that Christina herself is a person of colour. She explained honestly that she did not believe your accusations were true.
Our hotel is proud of our diverse team. We employ colleagues from many different nationalities, cultures and backgrounds, and this diversity is something we value greatly. Our staff represent many parts of the world, just like the guests we welcome every season.
Every guest is treated equally. Our policies apply to everyone, and decisions are never based on race, nationality, religion, disability, gender identity or sexual orientation.
We are also aware that reviews relating to this stay have appeared on different platforms under different names. Reviews should represent genuine experiences and accurate information. Creating multiple reviews under different identities does not provide a fair or honest reflection of a stay.
You also mention that the transfer coach driver, who is part of the TUI service team, agreed with your comments. We have the transfer details and information regarding the driver assigned to your journey, and this matter has now been raised with TUI for review. The driver will be informed that their name and alleged comments have been included in your review so that TUI can clarify the situation directly.
Opinions and unverified statements from third parties cannot be considered evidence of discrimination or misconduct. Serious accusations require accurate information and facts, and we trust TUI will review this matter appropriately.
Throughout your stay, our team made repeated efforts to assist you. We addressed your room request, attempted to improve your dining experience, followed the same procedures applied to all guests, and remained professional throughout your interactions with us.
We accept that not every guest will have the same opinion of our hotel. Constructive criticism is always welcome and helps us improve. However, making serious accusations against employees who work hard every day to welcome guests from around the world is unfair when those accusations are not supported by facts.
We are proud of our team, proud of our multicultural workforce, and proud of the welcoming environment we work hard to create for every guest.
We completely reject the allegations made in your review, as they do not reflect the reality of your stay or the values of our hotel.
We wish you and your family all the best in your future travels.
Vị trí rất đẹp
ΠΑΡΑΛΙΑ ΙΑΛΥΣΟΥ ΙΑΛΥΣΟΣ, Ixós, 85101, Hy Lạp|1,89 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
11:00
Thông tin nên biết
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