Malia Mare Hotel
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 11:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Tìm hiểu thêm về Malia Mare Hotel
Malia Mare Hotel
Malia Mare ở Hersonissos, cách Bãi biển Stalis và Bãi biển Malia 10 phút lái xe. Khách sạn này cách Công viên nước Star Beach 6,8 km và cách Cảng Hersonissos 8,8 km. Đừng bỏ qua những dịch vụ, tiện nghi thể thao, giải trí tuyệt vời, bao gồm hồ bơi ngoài trời và bồn tắm thủy lực. Các dịch vụ, tiện ích khác tại Khách sạn này bao gồm quyền truy cập Internet không dây miễn phí, lò sưởi ở sảnh và dịch vụ hỗ trợ tour/vé du lịch. Khách có thể tìm thấy nhiều quà vặt và món ăn nhẹ tại tiệm/cửa hàng đồ ăn nhanh của Malia Mare. Còn gì tuyệt vời hơn việc thư giãn cùng với ly nước giải khát yêu thích của mình tại quầy bar/khu lounge hoặc quầy bar bên hồ bơi sau một ngày dài. Khách có thể dùng bữa sáng buffet (có phụ phí) từ 8:30 đến 10:00 hàng ngày. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm quầy tiếp tân phục vụ 24 giờ/ngày, nhân viên thông thạo nhiều ngôn ngữ và két an toàn ở quầy tiếp tân. Với khoản phụ phí nhỏ, khách có thể sử dụng xe đưa đón sân bay; ngoài ra còn có bãi đậu xe tự phục vụ miễn phí trong khuôn viên. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 35 phòng được trang bị tủ lạnh. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí ngay tại phòng. Các phòng có phòng tắm với bồn tắm hoặc buồng tắm vòi sen. Dịch vụ dọn phòng phục vụ hàng ngày; và khách có thể yêu cầu thêm cả bàn ủi/dụng cụ ủi quần áo cùng nôi/giường cho trẻ sơ sinh (miễn phí).
Ngày nhận xét: 29 thg 5, 2026
Ngày ở: thg 5 2026
Best in Malia
Ngày nhận xét: 19 thg 6, 2026
Ngày ở: thg 6 2026
The best hotel in Malia
Ngày nhận xét: 9 thg 6, 2026
Ngày ở: thg 6 2026
Missing Money and Extremely Unprofessional Customer Service
From the moment we arrived, we did not feel particularly welcome. The staff were generally unfriendly and made us feel as though we were an inconvenience rather than paying guests. Unfortunately, things only got worse throughout our stay.
Upon check-in, we intended to pay by card, however we were asked if we could pay in cash instead. We had no issue with this and explained that we would withdraw the money and bring it to reception the following day.
The next morning, we had the cash ready and were counting it in our room before bringing it down to reception. At that point, the cleaner arrived. We placed the cash on a table and stepped out onto the balcony to allow her to clean comfortably. We trusted that she would simply carry out her work and did not feel the need to supervise her. When we came back into the room, approximately ten minutes after counting the money, €50 was missing.
We immediately noticed because we had literally just counted the cash. We went to reception and politely explained the situation. We were very careful with how we approached it and specifically stated that we did not want to accuse anyone of anything. We simply felt that the situation should be made known.
Unfortunately, the response we received was incredibly disappointing. The lady at reception was hostile from the start and made us feel as though she believed we were making the story up. She relayed the situation to a man, who I presume was the owner or manager, who told us that this had “never happened” in over 20 years. However, after looking through reviews, we found multiple comments from previous guests over the years raising concerns about money or belongings going missing after visits from cleaners.
The man told us he would look into the matter and asked us not to pay the accommodation balance just yet until he had spoken to us again. We appreciated this and expected some sort of follow-up. However, we never heard anything further.
Later that evening, another woman approached us in an extremely hostile manner demanding payment. We explained that we had absolutely no issue paying and had intended to pay from the first day. In fact, we had only withdrawn cash to accommodate the hotel’s request. We also explained that we had been told someone would get back to us regarding the missing money and nobody ever had.
What made the situation even more frustrating was that this woman informed us that the other staff member had said we were in the room while the cleaner was there, implying that our concerns could not possibly be valid. This was simply untrue. We were not in the room; we had stepped out onto the balcony specifically to allow the cleaner to do her job comfortably. It became apparent that staff had already discussed the situation amongst themselves and come to their own conclusion that we were lying, yet nobody ever communicated this to us directly or gave us the opportunity to properly explain what had happened. Instead of carrying out any meaningful investigation, it felt as though our concerns had simply been dismissed behind closed doors.
To make matters worse, this same woman laughed and smirked at us while discussing the situation. We found this incredibly disrespectful and dismissive given the seriousness of the concern we had raised.
To make matters even more uncomfortable, when we returned to our room later that night after being out all day, we discovered that our balcony door had been left open despite us locking it before leaving that morning. Given the events of that day, this was concerning and did nothing to reassure us.
What upset us most was not even the €50 itself, but the way we were treated. We could easily have made a scene, shouted, or demanded action, but we deliberately approached the situation calmly and respectfully. We simply wanted to make staff aware of what had happened. Instead, we were met with hostility, accusations, laughter, and complete indifference.
Throughout our stay, we also got the impression that younger guests were not treated with the same level of respect as older visitors. As two 23-year-olds, we often felt dismissed and looked down upon. We paid for our stay like everyone else and deserved to be treated with the same courtesy.
On checkout, nobody mentioned the incident at all. There was no follow-up, no explanation, no apology, and no attempt to resolve the situation. It was simply ignored as though it had never happened.
The one genuinely positive aspect of our stay was the security guard. He was consistently friendly, kind, and welcoming. He made us feel safe and was the only member of staff who treated us with warmth and respect throughout our time at the hotel.
Sadly, because of the way this situation was handled and the attitude of the staff, we would not return and would not recommend this hotel to others.
UK
Ngày nhận xét: 27 thg 5, 2026
Ngày ở: thg 5 2026
