Sheraton Kuching Hotel
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 12:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Tìm hiểu thêm về Sheraton Kuching Hotel
Sheraton Kuching Hotel
Tọa lạc ở Kuching và cách Borneo Convention Centre Kuching 8.3 km, Sheraton Kuching Hotel cung cấp dịch vụ tiền sảnh, các phòng không gây dị ứng, hồ bơi ngoài trời, Wi-Fi miễn phí ở toàn bộ chỗ nghỉ và trung tâm thể dục.
Ngày nhận xét: 28 thg 6, 2026
Ngày ở: thg 6 2026
Not the top class hotel but still one of the best in town
Phản hồi từ khách sạn
Ngày nhận xét: 29 thg 6, 2026
Thank you for taking the time to share your feedback with us. We are pleased to know that you had a comfortable stay and were able to enjoy a good rest during your visit.
Your comments are truly appreciated and have been noted as part of our ongoing efforts to enhance the guest experience.
We look forward to welcoming you back again in the future.
Yours sincerely
Sheraton Kuching
Ngày nhận xét: 19 thg 7, 2026
Ngày ở: thg 7 2026
Ngày nhận xét: 15 thg 7, 2026
Ngày ở: thg 6 2026
Insult
The stay was impacted by serious safety and hygiene hazards, including a dangerous incident involving scalding water and a concerning hygiene regarding hotel technician conduct. When these issues were brought to management’s attention, the response was marked by an extended period ( 3 weeks ) of silence and a lack of accountability.
Even after escalating this matter directly to Marriott’s Corporate Office of Consumer Affairs, the final resolution offered was a nominal gesture of 10,000 points at start—a figure that fails to reflect the gravity of the safety risks and service failures endured.
I am sharing this experience as a warning to future guests. Both the property management and corporate leadership have demonstrated that they are not equipped to handle serious guest safety and service complaints with the seriousness they deserve. Travelers seeking a safe and professional environment should proceed with caution when considering this property.
Paid premium rates at @SheratonKuching only to experience severe service failures. Worse, Trying to buy off a month of silence with a cheap 20k points offer isn't a 'service recovery'—it's an insult.
@MarriottBonvoy @Marriott is this how you treat your guests?
#CustomerServiceFail #MarriottBonvoy #SheratonKuching"
Phản hồi từ khách sạn
Ngày nhận xét: 19 thg 7, 2026
Thank you for taking the time to share your feedback with us. We truly regret to learn that your experience did not meet your expectations and regret the concerns you have raised.
The safety, wellbeing and comfort of our guests remain our highest priorities. We take feedback of this nature very seriously and your comments have been shared with the relevant teams for further review as part of our ongoing commitment to maintaining the highest standards of safety and service.
We appreciate you bringing these matters to our attention. Should you wish to discuss your experience further, please feel free to reach out to us directly through our official contact channels or official social media platforms. We remain committed to listening to our guests and continuously improving our services.
We hope to have the opportunity to restore your confidence in us and provide you with a better experience in the future.
Yours sincerely
Sheraton Kuching
Ngày nhận xét: 29 thg 6, 2026
Ngày ở: thg 6 2026
Wonderful Sheraton Kuching
Phản hồi từ khách sạn
Ngày nhận xét: 29 thg 6, 2026
Thank you for taking the time to share your feedback with us. We are pleased to know that you had an enjoyable stay and appreciated the overall experience with us.
Your support is truly appreciated and we look forward to welcoming you back again in the future.
Yours sincerely
Sheraton Kuching
Ngày nhận xét: 24 thg 5, 2026
Ngày ở: thg 4 2026
Great stay but post sales service is very poor
Phản hồi từ khách sạn
Ngày nhận xét: 24 thg 5, 2026
Thank you for taking the time to share your feedback with us.
We regret to learn that your overall experience following your stay did not meet expectations. Please be assured that your feedback has been shared with the relevant management teams for review and follow-up.
We appreciate you bringing this to our attention and thank you for your patience and understanding.
Yours sincerely
Sheraton Kuching
Vị trí xuất sắc
2, Jln Padungan, Kuching, 93100, Malaysia|0,69 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
12:00
Thông tin nên biết
Khách sạn này chào đón trẻ em
Mọi lứa tuổi
963.370 ₫ (MYR150)/người/đêm
6 tuổi trở xuống
Miễn phí
Không cho phép mang theo thú cưng
Có phục vụ bữa sáng
Các lựa chọn bữa sáng
Bữa sáng kiểu Mỹ, Bữa sáng kiểu châu Á, Bữa sáng kiểu lục địa, Bữa sáng chay
Giá bữa sáng
565.177 ₫ (≈MYR 88)/người
Cash
UnionPay QuickPass

