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JW Marriott Cancun Resort & Spa

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Thông tin nhanh

Nhận phòng từ:		15:00
Trả phòng trước:		12:00
Bữa sáng		Có phục vụ bữa sáng
Thú nuôi		Không cho phép mang theo thú cưng
Trẻ em		Khách sạn này chào đón trẻ em

Tiện nghi

Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Dịch vụ đưa đón sân bay
Bể bơi
Trung tâm thể dục

JW Marriott Cancun Resort & Spa: đánh giá

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Cặp đôi

Ngày nhận xét: 25 thg 5, 2026

True 5-star luxury from start to finish

After a terrible experience elsewhere, moving to JW Marriott completely saved our holiday.
This hotel is true 5-star luxury from the moment you arrive. Every single area of the hotel was immaculate, beautifully maintained and felt genuinely high-end. The views were absolutely stunning and the whole atmosphere was calm, luxurious and relaxing.
What really made the stay exceptional was the staff. Every member of staff was attentive, professional and couldn’t do enough for you. The pool waiters in particular were outstanding — constantly checking in, providing amazing service and even remembering us by name, which made the experience feel so personal and welcoming.
The rooms, pools, restaurants and service were all faultless. You can tell this hotel takes real pride in maintaining high standards throughout.
We would return in a heartbeat and highly recommend JW Marriott to anyone looking for a genuine luxury experience.
Du lịch với cả gia đình

Ngày nhận xét: 3 thg 8, 2026

3 good days at JW Marriott Cancun

Stayed 3 nights at the JW Marriott Cancun in connection with our family holiday in Mexico. The JW is an older hotel and currently undergoing renovation, but everything is done for this to have as little impack on hotel guests as possible. The rooms are nice and spacious, good beds and a nice balcony. Bathrooms have a good size, good shower cabin and have everything you can ask for. The outdoor pool area is big, really inviting and plenty of sunbeds for everybody. There is also a beautiful indoor pool in connection with the spa and fitness area. The fitness areas is one of the best I have seen in any hotel. There are several restaurants on the premises and quality of the food is good. Service throughout the hotel is great. If I am to mention a small negative thing. The general cost for eating at the hotel is a little on the high side.

Phản hồi từ khách sạn

Ngày nhận xét: 6 thg 8, 2026

We are so glad your family chose to spend part of your holiday with us. Knowing that our spacious rooms, inviting pool areas, dining experiences, and attentive service helped make your visit enjoyable is wonderful. We appreciate your note regarding dining costs and look forward to welcoming you back for another relaxing stay filled with time to enjoy the resort and moments shared together.
Best regards,
Guillermo Canto
Hotel Manager
Du lịch với cả gia đình

Ngày nhận xét: 27 thg 7, 2026

Heavy construction work. Avoid this resort.

This hotel is undergoing a substantial renovation starting July 2026. Not sure when it ends. The hotel does not inform customers about this, so you only find out when you arrive. This negative surprise was a big topic among many of the guests when we were there. The main entrance and lobby are closed by plastic covers, and drilling noise makes it difficult to talk - even with the front desk staff - while the work is going on. We had significant noise around our rooms and workers with all kind of tools were everywhere aroubnd the resort. Walkways are closed and so is one of the restaurants. Several elevators are inoperative, leading to very long waiting times ans riding times. The hotels does not offer any relevant compensation, so be prepared to pay full price for a massively disturbing experience.

Phản hồi từ khách sạn

Ngày nhận xét: 28 thg 7, 2026

We hope you will accept our apologies for the frustration you experienced due to our ongoing re-imaging project. We work hard to keep inconveniences to a minimum, but unfortunately, some noise and interruption are unavoidable. We appreciate your patience and understanding as we work to elevate our guest experience. Your comments regarding communication about the enhancement work and your expectations during this period are valued. We are very excited about the outcome and invite you to return to see our updates firsthand.
Best regards,
Guillermo Canto
Hotel Manager
Du lịch với cả gia đình

Ngày nhận xét: 27 thg 7, 2026

Beautiful week at the JW Marriott

Beautiful week at the JW Marriott with family! Despite all of the “beautification” in process, we had a wonderful time on our annual vacation. The best is that the pool area is not being renovated, so you can enjoy your vacation with all of the pool staff, like Manuel and the other waiters. The breakfast staff was wonderful, along with the bellman. Thank you for taking good care of our little family this week!

Phản hồi từ khách sạn

Ngày nhận xét: 28 thg 7, 2026

We are glad to know you and your family had an enriching time at our resort and were able to unwind by our pool. Our associates are devoted to providing thoughtful service and replenished comfort, and we will be sure to pass along your compliments to our team, especially Manuel. Thank you for making us a part of your annual vacation, and we look forward to welcoming you all again soon.
Best regards,
Guillermo Canto
Hotel Manager
Cặp đôi

Ngày nhận xét: 26 thg 7, 2026

The Perfect Getaway

We had a short but sweet stay at the JW Cancun. We had major flight delays and unfortunately missed our first day of our trip, however, the JW (specifically Angel) went above and beyond to help make up for that lost day of our trip and we couldn’t be more grateful. We did Club 91 which I 10/10 recommend. Eduardo from Club 91 was an absolute gem to see everyday. He couldn’t be a better human, he brightened our day every time we interacted with him! Same with chef Luis in Club 91. They brought us so much joy on our little vacay there! The service was top notch. The food was excellent. We can’t wait to return to the JW Cancun! Thank you for everything.

Phản hồi từ khách sạn

Ngày nhận xét: 27 thg 7, 2026

Your thoughtful reflection on your time at JW Marriott Cancun Resort & Spa is much appreciated. We are happy to know you enjoyed our distinctly elevated service and had an enriching experience at the Club 91 lounge. Angel, Eduardo, and Chef Luis will love being recognized. We are also glad to read that you savored our artfully prepared meals. Thank you for your recommendation and gracious feedback. We cannot wait to create more uplifting memories on your return.
Best regards,
Guillermo Canto
Hotel Manager

Khám phá khu vực

4,8

Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone, Cancún, Cancun Hotel Zone, 77500, Mê-xi-cô|11,07 km từ trung tâm thành phố

Thông tin nên biết

Trẻ em

Khách sạn này chào đón trẻ em

Giường phụ

17 tuổi trở xuống

Miễn phí

18 tuổi trở lên

Miễn phí

Cũi trẻ em

2 tuổi trở xuống

Miễn phí

Thú nuôi

Không cho phép mang theo thú cưng

Bữa sáng

Có phục vụ bữa sáng

Giá bữa sáng

1.255.713 ₫ (≈MXN 815)/người

Thông tin quan trọng từ khách sạn
Khách cần phải xuất trình giấy tờ tùy thân có ảnh và thẻ tín dụng vào thời điểm nhận phòng. Vui lòng lưu ý tất cả các Yêu cầu Đặc biệt đều tùy thuộc vào tình trạng phòng trống và phụ phí có thể sẽ được tính thêm. Daily Internet, up to 10 devices including the enhance internet. Two Complimentary snacks items per stay. Complimentary pressing services, 2 items per day. Complimentary Coffees regular or decaf, two per stay in retail shop. Complimentary Two scrub bars per stay. One hour tennis court usage per day (reservation required), Daily Fitness class for two at Pool Deck, please review schedule at Towel Hut. Weekly dancing lesson for two per stay, reservation required. Guacamole hour daily at Lobby bar for all guest . Wine tasting for two per stay (reservation required). Complimentary Drink “Don Reyes” at La 16 Speakeasy, for two people, per stay. The estimated value of these resort fee inclusions is USD 195. At our luxury haven, we believe in crafting more than just a stay – we create unforgettable memories. Discover the curated activities we've prepared for you in the following link: https://event.marriott.com/cunjw-jw-marriott-cancun-resort-and-spa/events
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JW Marriott Cancun Resort & Spa: Câu hỏi thường gặp

JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa cách trung tâm Cancún 11.1 km.
JW Marriott Cancun Resort & Spa nằm tại Cancún, Mê-xi-cô; cách trung tâm Cancún 11.1 km.
JW Marriott Cancun Resort & Spa cho phép nhận phòng từ 15:00 và yêu cầu trả phòng trước 12:00.
Có, quầy lễ tân tại JW Marriott Cancun Resort & Spa hoạt động 24/24.
JW Marriott Cancun Resort & Spa có các tiện nghi giải trí. Hãy chuyển đến phần tiện nghi để tìm hiểu thêm.
Có, bạn sẽ tìm thấy tiện nghi giặt đồ tại JW Marriott Cancun Resort & Spa. Tiện nghi này có thể bao gồm dịch vụ giặt đồ tự phục vụ hoặc dịch vụ giặt đồ trọn gói.
Có, JW Marriott Cancun Resort & Spa có Wi-Fi để bạn có thể duy trì kết nối mạng trong thời gian lưu trú.
Có rất nhiều điểm tham quan và điều nên trải nghiệm ở gần JW Marriott Cancun Resort & Spa. Những địa danh ở gần nhất là Westin Lagunamar Main Pool, Playa Tortugas, Cultural Arts Center of Benito Juárez (Cancun), Antique và arte Garden.
Có, JW Marriott Cancun Resort & Spa có điểm đỗ xe.
Có, JW Marriott Cancun Resort & Spa có nhà hàng.

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