Playa Esperanza Resort
+ 66
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 12:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tìm hiểu thêm về Playa Esperanza Resort
Playa Esperanza Resort
Playa Esperanza Resort có hồ bơi ngoài trời, khu vườn, khu vực bãi biển riêng và sân hiên ở Celestino Gasca. Ở đây có nhà hàng phục vụ món ăn Mexico và chỗ đậu xe riêng miễn phí.
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 6 thg 7, 2025
Ngày ở: thg 7 2025
I visited in 2021 and was blown away; in 2025 the management and service spoiled the magic.
What I liked
1. The grounds – pure wow. Hectares of immaculate greenery, palm trees, pines, plenty of natural shade, lawns, winding paths – 10 / 10.
2. Playground. Large, multi-level, safe surface – 8 / 10.
3. Free sun-loungers anywhere on the property – no paid “VIP zones” to hunt for – 10 / 10.
4. Dream kids’ club. Football pitch, ball pit, hundreds of dolls, endless crafts and activities; the animators are superheroes for children – 100 / 10!
5. On-site doctor (paid). Consultation + test cost €170; very quick, and although the doctor’s English was basic, we understood each other – 10 / 10.
6. Food. Tasty, varied buffet; waiters whisk dirty plates away like ninjas – 9 / 10.
⸻
What I didn’t like (and future guests should be warned!)
1. Playground under the sun. Hardly any shade, few swings; one swing constantly stood in a puddle that attracted bees.
2. Dinner drinks = extra charge. No tea or coffee at any price. Kids don’t drink beer or ice-cold cola – at least provide hot tea!
3. Language barrier. Restaurant and housekeeping staff speak almost no English. Asking for “hot tea” took mime-level explaining and still brought a bottle of iced tea.
4. Housekeeping glitches. Towels disappear and reappear; shampoo refills are hit-or-miss.
5. They burst into the room without knocking! Twice, even with “Do Not Disturb,” once catching me naked, just to ask if I liked the cleaning. Unacceptable.
6. The great “new minibar concept.” Day three: a manager walked in unannounced, grabbed every drink from the minibar and said, “The boss decided minibar is now pay-as-you-go. Pre-pay at reception.” Minibar was clearly included in my rate!
7. Reception surprise on arrival – a story you need to know.
• Arrived 11:00; keys promised four hours later “because of cleaning.”
• Told my room was on the ground floor, and offered €250 (later €50) to move up “for the maids’ double work.” How can it be double if I hadn’t even checked in yet?
• Hotel support later confirmed “Yes, €50 is normal.”
• In the end, junior suite 2004 does have a lateral sea view – but I learned that only at 14:00 when I finally got the key. A simple “Your room has sea view” at the desk would have avoided all drama.
• Important: while I was arguing, two couples beside me said they’d been offered the same “extra-floor fees.” Not a one-off.
8. Compare with the neighbours. At the Iberostar next door no one demanded “floor surcharges” or barged into rooms – true guest-oriented service from the first minute.
⸻
Bottom line
• Come for the grounds, the beach and the kids’ facilities – you’ll love them.
• Expect four-star service – brace for surprises: unexpected surcharges, minibar disappearing, staff entering without permission.
I visited in 2021 and was blown away; in 2025 the management and service spoiled the magic.
Tip for future guests: film everything, ask questions at check-in and insist on what you paid for.
1. The grounds – pure wow. Hectares of immaculate greenery, palm trees, pines, plenty of natural shade, lawns, winding paths – 10 / 10.
2. Playground. Large, multi-level, safe surface – 8 / 10.
3. Free sun-loungers anywhere on the property – no paid “VIP zones” to hunt for – 10 / 10.
4. Dream kids’ club. Football pitch, ball pit, hundreds of dolls, endless crafts and activities; the animators are superheroes for children – 100 / 10!
5. On-site doctor (paid). Consultation + test cost €170; very quick, and although the doctor’s English was basic, we understood each other – 10 / 10.
6. Food. Tasty, varied buffet; waiters whisk dirty plates away like ninjas – 9 / 10.
⸻
What I didn’t like (and future guests should be warned!)
1. Playground under the sun. Hardly any shade, few swings; one swing constantly stood in a puddle that attracted bees.
2. Dinner drinks = extra charge. No tea or coffee at any price. Kids don’t drink beer or ice-cold cola – at least provide hot tea!
3. Language barrier. Restaurant and housekeeping staff speak almost no English. Asking for “hot tea” took mime-level explaining and still brought a bottle of iced tea.
4. Housekeeping glitches. Towels disappear and reappear; shampoo refills are hit-or-miss.
5. They burst into the room without knocking! Twice, even with “Do Not Disturb,” once catching me naked, just to ask if I liked the cleaning. Unacceptable.
6. The great “new minibar concept.” Day three: a manager walked in unannounced, grabbed every drink from the minibar and said, “The boss decided minibar is now pay-as-you-go. Pre-pay at reception.” Minibar was clearly included in my rate!
7. Reception surprise on arrival – a story you need to know.
• Arrived 11:00; keys promised four hours later “because of cleaning.”
• Told my room was on the ground floor, and offered €250 (later €50) to move up “for the maids’ double work.” How can it be double if I hadn’t even checked in yet?
• Hotel support later confirmed “Yes, €50 is normal.”
• In the end, junior suite 2004 does have a lateral sea view – but I learned that only at 14:00 when I finally got the key. A simple “Your room has sea view” at the desk would have avoided all drama.
• Important: while I was arguing, two couples beside me said they’d been offered the same “extra-floor fees.” Not a one-off.
8. Compare with the neighbours. At the Iberostar next door no one demanded “floor surcharges” or barged into rooms – true guest-oriented service from the first minute.
⸻
Bottom line
• Come for the grounds, the beach and the kids’ facilities – you’ll love them.
• Expect four-star service – brace for surprises: unexpected surcharges, minibar disappearing, staff entering without permission.
I visited in 2021 and was blown away; in 2025 the management and service spoiled the magic.
Tip for future guests: film everything, ask questions at check-in and insist on what you paid for.
Du khách ẩn danh
Ngày nhận xét: 30 thg 10, 2024
Ngày ở: thg 10 2024
The property is located off a dirt road behind a bamboo gate with no signage. GPS is absolutely needed to ensure that you are at the right location. I did not receive replies to emails, but I called and my call was taken and questions answered. I had to call the number on the website to let them know I had arrived. The property is charming and quaint. The outdoor landscaping is simple and neat. The room was spacious and clean, complete with air conditioning and TV. Beds were average. Pool was clean. Beach is rocky, bring water shoes. Ocean temperature was a comfortable 77 degrees. Elda, the property manager and restaurant chef was awesome. Her cooking is amazing, among the best I’ve ever tasted. Food is bought locally and she prepares it. Her handmade corn tortillas are the best! Her cooking is a must if you are in the area.
Du lịch theo nhóm
Ngày nhận xét: 12 thg 6, 2024
Ngày ở: thg 6 2024
Unpleasant experience and terrible service
Avoid a bad time and don't go to this hotel, terrible service, no one greets you when you arrive, there is no security, anyone can come and go, the rooms smell bad and the bathroom did not have toilet paper, the pool was super dirty, we couldn't get in , the place is nice and pleasant but they are neglecting it a lot.
Phản hồi từ khách sạn
Ngày nhận xét: 19 thg 6, 2024
Estimado Huésped,
Quiero comenzar expresando mi más sinceras disculpas por cualquier inconveniente o molestia que haya experimentado durante su estancia en nuestro hotel. Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas y con nuestros estándares de servicio.
Valoramos enormemente sus comentarios ya que nos ayudan a identificar áreas de mejora para asegurar que todos nuestros huéspedes disfruten de una estadía agradable y confortable.
Para abordar sus preocupaciones específicas, hemos revisado detenidamente cada punto mencionado en su queja. Estamos tomando medidas inmediatas para corregir cualquier problema mencionado, incluyendo [detalles específicos de las acciones correctivas, por ejemplo, entrenamiento adicional del personal, mejoras en las instalaciones, etc.].
Nuestro objetivo es siempre proporcionar un servicio de alta calidad y garantizar que cada huésped se sienta bienvenido y atendido. Agradecemos sinceramente su retroalimentación y esperamos tener la oportunidad de recibirlo nuevamente en el futuro para demostrarle los cambios positivos que hemos implementado.
Si hay algo más en lo que podamos asistirle o si tiene alguna otra observación que desee compartir, no dude en ponerse en contacto conmigo directamente.
Una vez más, le pedimos disculpas por las molestias ocasionadas y agradecemos su paciencia y comprensión.
Atentamente,
Gerente General
Playa Esperanza Resort
Quiero comenzar expresando mi más sinceras disculpas por cualquier inconveniente o molestia que haya experimentado durante su estancia en nuestro hotel. Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas y con nuestros estándares de servicio.
Valoramos enormemente sus comentarios ya que nos ayudan a identificar áreas de mejora para asegurar que todos nuestros huéspedes disfruten de una estadía agradable y confortable.
Para abordar sus preocupaciones específicas, hemos revisado detenidamente cada punto mencionado en su queja. Estamos tomando medidas inmediatas para corregir cualquier problema mencionado, incluyendo [detalles específicos de las acciones correctivas, por ejemplo, entrenamiento adicional del personal, mejoras en las instalaciones, etc.].
Nuestro objetivo es siempre proporcionar un servicio de alta calidad y garantizar que cada huésped se sienta bienvenido y atendido. Agradecemos sinceramente su retroalimentación y esperamos tener la oportunidad de recibirlo nuevamente en el futuro para demostrarle los cambios positivos que hemos implementado.
Si hay algo más en lo que podamos asistirle o si tiene alguna otra observación que desee compartir, no dude en ponerse en contacto conmigo directamente.
Una vez más, le pedimos disculpas por las molestias ocasionadas y agradecemos su paciencia y comprensión.
Atentamente,
Gerente General
Playa Esperanza Resort
Cặp đôi
Ngày nhận xét: 23 thg 4, 2024
Ngày ở: thg 4 2024
You are looking for tranquility and enjoy the sea
We went to enjoy the eclipse and we couldn't choose a better place, all the services were 10/10, the attention of the managers was the best even though the place was full. If you are looking for a place to get away from the hustle and bustle, without losing comfort, this is the one.
Phản hồi từ khách sạn
Ngày nhận xét: 19 thg 6, 2024
Estimada Karla,
Es un placer para mí recibir sus comentarios y saber que su estadía en nuestro hotel fue satisfactoria. Agradezco sinceramente que haya tomado el tiempo para compartir su experiencia con nosotros.
Nos complace enormemente saber que disfrutó de todos los aspectos de su estancia, desde nuestras instalaciones hasta el servicio brindado por nuestro equipo. En Playa Esperanza Resort, nos esforzamos continuamente por proporcionar experiencias memorables y estoy encantado de que hayamos cumplido con sus expectativas.
Atentamente
Gerente General
Playa Esperanza Resort
Es un placer para mí recibir sus comentarios y saber que su estadía en nuestro hotel fue satisfactoria. Agradezco sinceramente que haya tomado el tiempo para compartir su experiencia con nosotros.
Nos complace enormemente saber que disfrutó de todos los aspectos de su estancia, desde nuestras instalaciones hasta el servicio brindado por nuestro equipo. En Playa Esperanza Resort, nos esforzamos continuamente por proporcionar experiencias memorables y estoy encantado de que hayamos cumplido con sus expectativas.
Atentamente
Gerente General
Playa Esperanza Resort
Khác
Ngày nhận xét: 21 thg 1, 2023
Ngày ở: thg 12 2022
Nice place to stay
This is very nice and clean. The staff are very helpful, the food was good.
We did have a hard time finding it as there is no sign on the outside of the gate. . ............................................................
.
.
We did have a hard time finding it as there is no sign on the outside of the gate. . ............................................................
.
.
Phản hồi từ khách sạn
Ngày nhận xét: 19 thg 6, 2024
Dear Guest,
Thank you for your recent stay at our hotel and for taking the time to share your feedback with us. We are delighted to hear that despite the challenge of finding our location, you had an enjoyable time during your visit.
I apologize for any inconvenience caused by the difficulty in locating our hotel. We understand that finding the right place can sometimes be frustrating, and we appreciate your patience.
Your positive experience means a lot to us, and I'm pleased to hear that once you arrived, you were able to relax and enjoy your time with us. We strive to create memorable experiences for all our guests, and your feedback helps us in our continuous efforts to improve our services.
If you have any suggestions or further feedback that you would like to share, please feel free to reach out to me directly. We value your insights and hope to welcome you back for another enjoyable stay in the near future.
Warm regards,
General Manager
Playa Esperanza Resort
Thank you for your recent stay at our hotel and for taking the time to share your feedback with us. We are delighted to hear that despite the challenge of finding our location, you had an enjoyable time during your visit.
I apologize for any inconvenience caused by the difficulty in locating our hotel. We understand that finding the right place can sometimes be frustrating, and we appreciate your patience.
Your positive experience means a lot to us, and I'm pleased to hear that once you arrived, you were able to relax and enjoy your time with us. We strive to create memorable experiences for all our guests, and your feedback helps us in our continuous efforts to improve our services.
If you have any suggestions or further feedback that you would like to share, please feel free to reach out to me directly. We value your insights and hope to welcome you back for another enjoyable stay in the near future.
Warm regards,
General Manager
Playa Esperanza Resort
Vị trí xuất sắc
Domicilio conocido, Perihuete, 82780, Mê-xi-cô|0,77 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
12:00
Thông tin nên biết
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Không cho phép mang theo thú cưng
Các dịch vụ ăn uống tại chỗ nghỉ này có thể bị giới hạn hoặc không hoạt động do dịch virus corona (COVID-19). Do dịch virus corona (COVID-19), các biện pháp an toàn và vệ sinh bổ sung hiện đang được thực hiện tại chỗ nghỉ này. Do dịch virus corona (COVID-19), chỗ nghỉ này tuân thủ các biện pháp giãn cách xã hội nghiêm ngặt. Do dịch virus corona (COVID-19), đeo khẩu trang là việc làm bắt buộc tại tất cả các khu vực chung trong nhà. Do dịch virus corona (COVID-19), chỗ nghỉ này đang thực hiện các bước để bảo vệ sự an toàn của khách và nhân viên. Vì vậy, một số dịch vụ và tiện nghi cụ thể có thể sẽ bị giảm hoặc không hoạt động.
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