Hotel Casa Real

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Thông tin nhanh

Nhận phòng từ:
14:00
Trả phòng trước:
12:30

Tiện nghi

Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Quầy lễ tân 24 giờ
Khu vực không hút thuốc
Giặt là

Tìm hiểu thêm về Hotel Casa Real

Hotel Casa Real

Hotel Casa Real nằm ở Villahermosa. Ngoài sân hiên, khách sạn 3 sao này có các phòng được trang bị điều hòa và Wi-Fi miễn phí, trong đó mỗi phòng sẽ có phòng tắm riêng. Đây là chỗ nghỉ không hút thuốc và tọa lạc cách Bảo tàng Parque Museo La Venta 3.

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Tripadvisor
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Cặp đôi

Ngày nhận xét: 18 thg 2, 2022

Ngày ở: thg 2 2022

Stay away from this hotel!

We booked this hotel through Booking.com a few days in advance and received the booking confirmation, so all was well. Then on the day we are checking in, the hotel claims that our credit card was declined (which is not correct, as we used it both earlier and later that same day). This happens a few hours before check in while we are on a bus towards Villahermosa. I immediately contact the hotel through both email and the booking.com app, but receive no reply. Then I receive a cancellation from the hotel, an hour BEFORE our estimated check in time. Thinking that there has been some mistake we walk the way from the bus terminal to the hotel.
The guy at the reception has no explanation for us but only informs that the booking was canceled and they have no available rooms left. He was extremely rude, could not explain why they canceled before our arrival or why they had not responded to our messages. We had other credit cards to use as payment as well as cash. It seems that the hotel had a chance to give the room to someone walking in from the street (and paying a higher rate) and decided to make a little extra money. This way of conducting business is just extremely unprofessional and we were left in a really bad situation; in a big city, no place to stay and it was getting late. The guy at the reception could not care less about our situation. We asked repeatedly to talk to the manager, which he refused. He told us the manager was unavailable but as it turned out that was another lie, as he contacted him after we had insisted several times. In the end they could do nothing to help us out of this situation. I have never received such an unprofessional and disrespectful treatment at any accommodation.
Needless to say that Booking.com is following up on this incident, and we are currently awaiting feedback on potential consequences for the hotel.
Khác

PH

Ngày nhận xét: 4 thg 9, 2021

Ngày ở: thg 7 2021

Nice affordable hotel with parking in the city center

I guess if you like your stay here it depends on the location of your room. our rooms were opposite of the service and storage rooms and closed in so they were very noisy and dark. They had a connecting door which made it very noisy, I could hear every movement. w
My son had a huge room with a fridge, I had a small room with hardly any storage space for my luggage.
A huge bathroom though, very good shower and way too spacious, I'd rather had some more m2 of that bathroom in my actual room.
The aircon is set on 26C and you can only switch it on and off.
Parking is inside the courtyard, which also makes it very noisy with people coming and going.
Good beds, good pillows, super clean. Very efficient and fast check-in
The hotel is a little hard to find because it has a very small facade, but behind it is a medium-sized hotel with 2 stories of rooms.
Room prices 399 MXN which is good value for money!
Not many COVID regulations though and I doubt the cleaning was according to COVID prevention standards. Like so many hotels in Mexico. (And probably around the world)
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Vị trí

Avenida Francisco I. Madero 105, Villahermosa, 86000, Mê-xi-cô|1,19 km từ trung tâm thành phố

Nhận phòng và trả phòng

Nhận phòng từ:

14:00

Trả phòng trước:

12:30

Thông tin nên biết

Giường phụ

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Hotel Casa Real: Câu hỏi thường gặp

Hotel Casa Real cách trung tâm Villahermosa 1.2 km.
Hotel Casa Real nằm tại Villahermosa, Mê-xi-cô; cách trung tâm Villahermosa 1.2 km.
Hotel Casa Real cho phép nhận phòng từ 14:00 và yêu cầu trả phòng trước 12:30.
Có, Hotel Casa Real có điểm đỗ xe.
Chúng tôi không có thông tin về nhà hàng tại Hotel Casa Real, vui lòng liên hệ với khách sạn khi đặt phòng.