ANA InterContinental Beppu Resort & SPA by IHG
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about ANA InterContinental Beppu Resort & SPA by IHG
ANA InterContinental Beppu Resort & SPA by IHG
Situated in Beppu, 28 km from Crasus Dome Oita, ANA InterContinental Beppu Resort & Spa by IHG features accommodation with an outdoor swimming pool, free private parking, a fitness centre and a terrace.
Reviews from 
Family traveller
Comment: 5 Aug 2026
2026 Family trip!!
A wonderful 4-day family trip! Our rooms had a beautiful view of Mt. Tsurumi. The property sits on a hill, surrounded by peaceful nature.
A big thank you to Tatsuki-san for such a warm welcome. We loved the club, onsen, restaurant, and gym…… see you next time!"
A big thank you to Tatsuki-san for such a warm welcome. We loved the club, onsen, restaurant, and gym…… see you next time!"
Hotel response
Comment: 9 Aug 2026
SunWu様、
お越しいただきありがとうございます。鶴見岳を望む客室からの眺め、クラブ、温泉、レストラン、ジムと、滞在全体を楽しんでいただけたとのこと、スタッフ一同大変嬉しく思 っております。Tatsuki-sanへの温かいお言葉も、本人にしっかりお伝えいたします。またのご来館を心よりお待ち申し上げております。
-InterContinental Beppu Resort & Spa スタッフ一同
お越しいただきありがとうございます。鶴見岳を望む客室からの眺め、クラブ、温泉、レストラン、ジムと、滞在全体を楽しんでいただけたとのこと、スタッフ一同大変嬉しく思 っております。Tatsuki-sanへの温かいお言葉も、本人にしっかりお伝えいたします。またのご来館を心よりお待ち申し上げております。
-InterContinental Beppu Resort & Spa スタッフ一同
Couple
Comment: 1 Jan 2026
Stayed in: Feb 2025
ANA InterContinental Beppu: Great Bones, Amazing Staff, Needs Menu Tweaks
Having visited the ANA InterContinental Beppu Resort & Spa 3 times between 2024-2025, it has become a familiar retreat. On our stays, we opted for a paid upgrade to a room featuring a private onsen and Club lounge access.
The Room & Private Onsen
The room is thoughtfully designed and exceptionally comfortable, with everything perfectly placed. The highlight is the semi-outdoor private onsen tub on the balcony, which offers an amazing view of both the mountains and the ocean.
However, there is a minor drawback in the layout for us: there is no shower head or washing area located directly next to the outdoor tub (not a typical onsen hotel setup). It is a bit of a hassle to shower in the main bathroom and then walk across the room in a bathrobe to reach the onsen. Aside from this, the room is a perfect sanctuary.
Dining & Lounge Experience
While the Club Lounge offers a serene atmosphere, we noticed a lack of variety in the culinary offerings, to note that we tried breakfast in both lounge and the restaurant called Elements. We would also love to see more variety introduced at Elements. Adding more daily diversity to the food selection would elevate the experience even further. If staying for two consecutive days, there is little to no rotation in the breakfast or afternoon tea options at the lounge. The menu seems to to be almost exact same or very similar to the menu from a year ago.
Exceptional Service
What truly elevates this resort is the service, particularly in the lounge. We were delighted to be recognized by Yamada-san upon our return. She is awesome—her warmth and professionalism are superb. It is staff members like her who make the IHG Beppu a place worth returning to time and again! Note that Bell/valet parking service was also excellent.
Give a tweak to the food options in the lounge and breakfast at Elements. We would love to come back the 4th time!
The Room & Private Onsen
The room is thoughtfully designed and exceptionally comfortable, with everything perfectly placed. The highlight is the semi-outdoor private onsen tub on the balcony, which offers an amazing view of both the mountains and the ocean.
However, there is a minor drawback in the layout for us: there is no shower head or washing area located directly next to the outdoor tub (not a typical onsen hotel setup). It is a bit of a hassle to shower in the main bathroom and then walk across the room in a bathrobe to reach the onsen. Aside from this, the room is a perfect sanctuary.
Dining & Lounge Experience
While the Club Lounge offers a serene atmosphere, we noticed a lack of variety in the culinary offerings, to note that we tried breakfast in both lounge and the restaurant called Elements. We would also love to see more variety introduced at Elements. Adding more daily diversity to the food selection would elevate the experience even further. If staying for two consecutive days, there is little to no rotation in the breakfast or afternoon tea options at the lounge. The menu seems to to be almost exact same or very similar to the menu from a year ago.
Exceptional Service
What truly elevates this resort is the service, particularly in the lounge. We were delighted to be recognized by Yamada-san upon our return. She is awesome—her warmth and professionalism are superb. It is staff members like her who make the IHG Beppu a place worth returning to time and again! Note that Bell/valet parking service was also excellent.
Give a tweak to the food options in the lounge and breakfast at Elements. We would love to come back the 4th time!
Family traveller
Comment: 12 Apr 2026
Stayed in: Apr 2026
five-starred service
Thank you so much for your wonderful, heartfelt service. I want to especially recognize some truly outstanding team members during my stay—Ms. Ayana, Ms. Saki, Ms. Moeko, and Mr. Takato—whose professionalism and warm, attentive care really made a difference. Your efforts are truly appreciated. Thank you again!
Couple
Comment: 16 Feb 2026
Stayed in: Feb 2026
Wonder whether it should receive Chinese guests
The hotel is actually good. But when I checked out. They charged me for a bottle of green tea which I didn’t consume. I refused to pay for it and they them into my room and checked. The bottle of green tea was there. They said that their housekeeping checked and found it disappeared. They said that they did this as people steals. Literally they used the word still,
So, no Chinese please.
So, no Chinese please.
Hotel response
Comment: 13 Mar 2026
Hi tas2022,
Thank you for staying at the ANA InterContinental Beppu Resort & Spa. We appreciate your business with IHG Hotels & Resorts.
We strive to make global travel feel easy, welcoming, and genuinely enjoyable. We are sincerely sorry that your recent stay did not fully reflect that commitment.
IHG Hotels & Resorts values your experience with our hotels and is committed to addressing all your concerns. To further assist, please send us an email at IHGService@ihg.com, along with your reservation details (confirmation number, stay dates, and IHG One Rewards number (if applicable)), contact information (full name, phone number, email, and mailing address associated with your account), and details about the actions management has taken and any other comments you want to add. Please use your TripAdvisor username and hotel details as the subject line in the email.
Please allow us another chance to make things right.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Thank you for staying at the ANA InterContinental Beppu Resort & Spa. We appreciate your business with IHG Hotels & Resorts.
We strive to make global travel feel easy, welcoming, and genuinely enjoyable. We are sincerely sorry that your recent stay did not fully reflect that commitment.
IHG Hotels & Resorts values your experience with our hotels and is committed to addressing all your concerns. To further assist, please send us an email at IHGService@ihg.com, along with your reservation details (confirmation number, stay dates, and IHG One Rewards number (if applicable)), contact information (full name, phone number, email, and mailing address associated with your account), and details about the actions management has taken and any other comments you want to add. Please use your TripAdvisor username and hotel details as the subject line in the email.
Please allow us another chance to make things right.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Family traveller
Comment: 24 Dec 2025
Stayed in: Mar 2025
A pleasant time
When my parents, my husband, and I arrived at ANA International Beppu, we were greeted by Mr. Takahashi, who is also a bartender at the hotel, by the way, and he makes some delicious cocktails.
He spoke Korean to my parents and they really appreciated being assisted in their native tongue since they speak neither English nor Japanese.
When we got to the lobby, we were surprised by the atmosphere and were greeted warmly by other employees.
Ms. Seunghee Lee, the front office supervisor, helped us check-in.
We all could tell she is genuinely nice and a lovely person, and we felt very much welcomed.
The rooms were big and romantic. The whole hotel is amazingly beautiful.
We like the fact that the onsen sides for men & women, which have different views of Beppu Bay, are switched every day. So far, it is the best onsen that we have ever been to.
It is a super expensive resort, but it is worth for every penny because of the excellent onsen, rooms, and staff.
However, we would like to point out some weak points.
There were no trash cans both inside or outside the hotel, so we felt inconvenient.
Secondly, we thought the quality and taste of food did not meet with our expectations at all (except for Takahashi-san’s cocktails).
We didn’t think it was worth what we paid.
We hope to see some improvements in the future.
Overall, it was a once-in-a-lifetime experience, and we would like to go back to stay again.
I personally enjoyed staying there more because of Ms. Lee’s hospitality and professionalism on top of the hotel facilities. I really hope I will see her again.
He spoke Korean to my parents and they really appreciated being assisted in their native tongue since they speak neither English nor Japanese.
When we got to the lobby, we were surprised by the atmosphere and were greeted warmly by other employees.
Ms. Seunghee Lee, the front office supervisor, helped us check-in.
We all could tell she is genuinely nice and a lovely person, and we felt very much welcomed.
The rooms were big and romantic. The whole hotel is amazingly beautiful.
We like the fact that the onsen sides for men & women, which have different views of Beppu Bay, are switched every day. So far, it is the best onsen that we have ever been to.
It is a super expensive resort, but it is worth for every penny because of the excellent onsen, rooms, and staff.
However, we would like to point out some weak points.
There were no trash cans both inside or outside the hotel, so we felt inconvenient.
Secondly, we thought the quality and taste of food did not meet with our expectations at all (except for Takahashi-san’s cocktails).
We didn’t think it was worth what we paid.
We hope to see some improvements in the future.
Overall, it was a once-in-a-lifetime experience, and we would like to go back to stay again.
I personally enjoyed staying there more because of Ms. Lee’s hospitality and professionalism on top of the hotel facilities. I really hope I will see her again.
Very good location
Oaza, 499-18 Kannawa, Beppu, 874-0000, Kyushu-Okinawa, Japan|4.68 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
12 years old and under
1,964,924 ₫ (JPY12,000) per person per night
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast options
Western breakfast
Breakfast price
818,719 ₫ (≈JPY 5,000)/person
Breakfast times
06:30 - 10:00 from Monday to Sunday
Please inform ANA InterContinental Beppu Resort & Spa by IHG in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In the event of an early departure, the property will charge you the full amount for your stay. An accommodation tax per person per night is not included in the price and needs to be paid at the property. Children aged 12 years and below can only use the swimming pool and public bath under adult supervision. Please note that maintenance work of the swimming pool and jacuzzi will be carried out from 14:00 on Monday, 13 April 2026, to Friday, 17 April 2026, all day.
On Apr 1, 2019, hotels with hot spring facilities in Beppu City adopted a new tax system. The hot spring tax in Beppu City is collected per guest per night and calculated based on the accommodation rate. This tax is not included in the room rate and should be paid separately at the front desk (exact details are subject to confirmation at the front desk).
This hotel accepts the following payment methods:
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ANA InterContinental Beppu Resort & SPA by IHG: FAQs
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