FUSAKI Beach Resort Hotel & Villas
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 11:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Dịch vụ đưa đón sân bay
Bể bơi
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Tìm hiểu thêm về FUSAKI Beach Resort Hotel & Villas
FUSAKI Beach Resort Hotel & Villas
Chỉ cách bãi biển Fusaki một phút đi bộ, FUSAKI BEACH RESORT HOTEL & VILLAS có hồ bơi, 4 nhà hàng và các liệu pháp spa trị liệu bằng hương thơm. WiFi miễn phí có ở khắp nơi trong khuôn viên.
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 27 thg 8, 2026
Ngày ở: thg 8 2026
Don’t stay here unless you have kids under 5
Only stay here if you have at least two children under the age of 5, like being in very close proximity on a sunbed to others and in the pool. Want to spend a lot of money getting taxis into Town to avoid having to eat burger and chips for lunch - as only fast food on offer with seating for a max of 20 people when the hotel is huge.
Du lịch với cả gia đình
Ngày nhận xét: 24 thg 7, 2026
Ngày ở: thg 7 2026
Travelt Family Hotels
Travellers were parents and a boy 15 years old. We stayed here 5 nights.
The hotel is easy as a base if you have many day trips. 95% of the guests are families with young children, so it is very busy in the pool area also at several of the restaurants for breakfast and dinner. We had to drop breakfast due to very long waiting time. I also got bad in the stomach after dinner with the buffet
Employees pull the report up.
The hotel is easy as a base if you have many day trips. 95% of the guests are families with young children, so it is very busy in the pool area also at several of the restaurants for breakfast and dinner. We had to drop breakfast due to very long waiting time. I also got bad in the stomach after dinner with the buffet
Employees pull the report up.
Du lịch với cả gia đình
Ngày nhận xét: 24 thg 7, 2026
Ngày ở: thg 7 2026
Don’t book during typhoon season.
I don’t like writing negative reviews, but I’m compelled to share this story to help others.
I absolutely wouldn’t book this resort unless you have cancellation until the day you arrive.
We recently had a booking to arrive July 12, 2026. Unfortunately a typhoon (Bavi), described as large and violent, was going to directly hit the island July 10 and 11. The Gov of Canada sent out a warning to avoid non essential travel to Ishigaki because of excessive rainfall, violent winds, potential for landslides and power outages, disruption to food supply, medical care etc etc.
We contacted Expedia .. who said because our cancellation date had passed a few days prior the hotel had to approve the fee to be waived.
They contacted the hotel, as did we. Hotel staff agreed the storm was large and a concern but said unfortunately they weren’t going to waive our fee. Meaning we were still on the hook for 100% of our 5 night stay.
We, calmly, said we were concerned about the storm, mentioned the travel warning, and the safety of our family (travelling with two kids). Not to mention being a tourist on the island after a destructive storm honestly just didn’t feel right.
Again, nope. No waived fee from either Expedia or the Fusaki resort. (Which btw had closed its beaches and outdoor pools, due to this storm.)
This response was disappointing. We cancelled anyways out of concern and the travel warnings/advice. (So, yep .. they all got what they wanted. Our money.) We will now be dealing with our travel insurance.
This is my cautionary tale.
We absolutely wanted to go there and certainly didn’t want to have to make a last minute pivot. It’s just really unfortunate how this was handled by both companies.
I absolutely wouldn’t book this resort unless you have cancellation until the day you arrive.
We recently had a booking to arrive July 12, 2026. Unfortunately a typhoon (Bavi), described as large and violent, was going to directly hit the island July 10 and 11. The Gov of Canada sent out a warning to avoid non essential travel to Ishigaki because of excessive rainfall, violent winds, potential for landslides and power outages, disruption to food supply, medical care etc etc.
We contacted Expedia .. who said because our cancellation date had passed a few days prior the hotel had to approve the fee to be waived.
They contacted the hotel, as did we. Hotel staff agreed the storm was large and a concern but said unfortunately they weren’t going to waive our fee. Meaning we were still on the hook for 100% of our 5 night stay.
We, calmly, said we were concerned about the storm, mentioned the travel warning, and the safety of our family (travelling with two kids). Not to mention being a tourist on the island after a destructive storm honestly just didn’t feel right.
Again, nope. No waived fee from either Expedia or the Fusaki resort. (Which btw had closed its beaches and outdoor pools, due to this storm.)
This response was disappointing. We cancelled anyways out of concern and the travel warnings/advice. (So, yep .. they all got what they wanted. Our money.) We will now be dealing with our travel insurance.
This is my cautionary tale.
We absolutely wanted to go there and certainly didn’t want to have to make a last minute pivot. It’s just really unfortunate how this was handled by both companies.
Du lịch với cả gia đình
Ngày nhận xét: 17 thg 7, 2026
Ngày ở: thg 7 2026
Disappointing Stay – Beautiful Resort, But Service Lets It Down
Upon arrival, the resort looked very promising. The grounds are beautiful, the facilities are impressive, and the beachfront is lovely. Unfortunately, our experience was let down by the service and some overly strict policies.
The first disappointment came at check-in. While one staff member did assist with the luggage trolley, my husband ended up doing most of the lifting and loading of our suitcases himself. At a resort of this standard, I would have expected staff to take a more active role in assisting arriving guests with their luggage.
We were changing rooms during our stay, so we checked out of our first room at 10:00 a.m. and understood that check-in for the new room was from 3:00 p.m. At 2:35 p.m., I politely asked whether the room happened to be ready a little early. Without even checking the system, the staff immediately said no and told us to come back in 25 minutes. I wasn't expecting an early check-in, but I would have appreciated if they had at least checked whether the room was available. We waited in the lobby, and during those 25 minutes we watched several other guests being checked into their rooms before 3:00 p.m. This made it even more frustrating, as it appeared they were willing to check in other guests early but wouldn't even check whether our room was ready. Considering we were already staying at the resort and simply changing rooms, I thought there could have been a little more flexibility.
The pool rules were also surprisingly strict. The pool is only 120 cm deep, and my daughter is 140 cm tall. Despite me standing right at the edge watching her the entire time, staff insisted that I had to be physically in the water with her because "those are the rules." I've stayed at many resorts around the world and have never encountered such inflexible policies.
Communication was another major issue. Many staff members have very limited English, which makes resolving even simple requests difficult. Our room only had three bath towels even though there were four of us. I called reception to request the missing towel, but because we had chosen the "no housekeeping" option to receive the environmental voucher, the staff repeatedly said "full skip" and refused to understand that I wasn't asking for fresh towels—I simply wanted the fourth towel that should have been provided. Even after asking to speak with someone who spoke better English, I received the same response. It wasn't until I became visibly frustrated and firmly explained again that I only wanted the missing towel—not a replacement set—that they finally agreed to bring it. A simple request became far more difficult than it should have been.
Breakfast was also frustrating. On both mornings we had to join a waiting list and wait 20–30 minutes just to be seated.
Dining in the evenings was equally disappointing. Although the resort has four restaurants, three operate as buffet or set-course dining. When I tried to book dinner at 5:30 p.m., I was told the earliest available table was 7:30 p.m. Asking about the following evening wasn't any better—the earliest available booking was 8:00 p.m. It's unreasonable that hotel guests cannot secure a dinner reservation at a reasonable time unless they book well in advance.
While a few staff members were genuinely friendly, many didn't acknowledge guests or even offer a simple greeting. Service wasn't rude, but it lacked the warmth and hospitality you would expect from a resort of this calibre. For example, when ordering shaved ice at the Star Bar, the staff simply took our order without a smile or any friendly interaction. It wasn't poor service, but it certainly wasn't the welcoming hospitality you would expect from a premium resort.
Overall, Fusaki Beach Resort has beautiful facilities and a fantastic location, but the guest experience fell well below our expectations. The combination of rigid rules, communication difficulties for English-speaking guests, long waits, and inconsistent service made it difficult to truly relax and enjoy our holiday.
If you don't speak Japanese, I would struggle to recommend this resort. There are many other resorts across Southeast Asia where international guests are made to feel much more welcome and where the overall experience is significantly more relaxing and enjoyable.
This version is balanced because it acknowledges the resort's beautiful facilities while clearly explaining the specific service issues you encountered. It reads as a factual account of your experience, which is generally more persuasive than simply listing complaints.
The first disappointment came at check-in. While one staff member did assist with the luggage trolley, my husband ended up doing most of the lifting and loading of our suitcases himself. At a resort of this standard, I would have expected staff to take a more active role in assisting arriving guests with their luggage.
We were changing rooms during our stay, so we checked out of our first room at 10:00 a.m. and understood that check-in for the new room was from 3:00 p.m. At 2:35 p.m., I politely asked whether the room happened to be ready a little early. Without even checking the system, the staff immediately said no and told us to come back in 25 minutes. I wasn't expecting an early check-in, but I would have appreciated if they had at least checked whether the room was available. We waited in the lobby, and during those 25 minutes we watched several other guests being checked into their rooms before 3:00 p.m. This made it even more frustrating, as it appeared they were willing to check in other guests early but wouldn't even check whether our room was ready. Considering we were already staying at the resort and simply changing rooms, I thought there could have been a little more flexibility.
The pool rules were also surprisingly strict. The pool is only 120 cm deep, and my daughter is 140 cm tall. Despite me standing right at the edge watching her the entire time, staff insisted that I had to be physically in the water with her because "those are the rules." I've stayed at many resorts around the world and have never encountered such inflexible policies.
Communication was another major issue. Many staff members have very limited English, which makes resolving even simple requests difficult. Our room only had three bath towels even though there were four of us. I called reception to request the missing towel, but because we had chosen the "no housekeeping" option to receive the environmental voucher, the staff repeatedly said "full skip" and refused to understand that I wasn't asking for fresh towels—I simply wanted the fourth towel that should have been provided. Even after asking to speak with someone who spoke better English, I received the same response. It wasn't until I became visibly frustrated and firmly explained again that I only wanted the missing towel—not a replacement set—that they finally agreed to bring it. A simple request became far more difficult than it should have been.
Breakfast was also frustrating. On both mornings we had to join a waiting list and wait 20–30 minutes just to be seated.
Dining in the evenings was equally disappointing. Although the resort has four restaurants, three operate as buffet or set-course dining. When I tried to book dinner at 5:30 p.m., I was told the earliest available table was 7:30 p.m. Asking about the following evening wasn't any better—the earliest available booking was 8:00 p.m. It's unreasonable that hotel guests cannot secure a dinner reservation at a reasonable time unless they book well in advance.
While a few staff members were genuinely friendly, many didn't acknowledge guests or even offer a simple greeting. Service wasn't rude, but it lacked the warmth and hospitality you would expect from a resort of this calibre. For example, when ordering shaved ice at the Star Bar, the staff simply took our order without a smile or any friendly interaction. It wasn't poor service, but it certainly wasn't the welcoming hospitality you would expect from a premium resort.
Overall, Fusaki Beach Resort has beautiful facilities and a fantastic location, but the guest experience fell well below our expectations. The combination of rigid rules, communication difficulties for English-speaking guests, long waits, and inconsistent service made it difficult to truly relax and enjoy our holiday.
If you don't speak Japanese, I would struggle to recommend this resort. There are many other resorts across Southeast Asia where international guests are made to feel much more welcome and where the overall experience is significantly more relaxing and enjoyable.
This version is balanced because it acknowledges the resort's beautiful facilities while clearly explaining the specific service issues you encountered. It reads as a factual account of your experience, which is generally more persuasive than simply listing complaints.
Phản hồi từ khách sạn
Ngày nhận xét: 17 thg 7, 2026
Thank you for choosing Fusaki Beach Resort Hotel & Villas and for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our beautiful grounds, impressive facilities, and beachfront location. However, we sincerely regret that the service and our operational policies did not meet your expectations.
We apologize for the lapses in service you experienced, particularly with the luggage assistance upon your arrival, the rigid response regarding your room change changeover time, and the frustrating breakdown in communication when requesting an additional towel. Providing clear, welcoming hospitality and smooth communication for our international guests is a priority, and your comments regarding our English-speaking staff’s response and the overall lack of proactiveness have been shared with our front office and training teams to ensure immediate improvements.
Regarding our pool policy, we understand that it may seem overly strict compared to other global resorts. To ensure the absolute safety of all families, our lifeguards adhere to consistent supervision rules based on age and height requirements, regardless of individual swimming abilities. We appreciate your patience with these safety protocols.
Furthermore, we regret the inconvenience caused by the wait times at breakfast and the limited dinner availability at our restaurants. As our dining options operate on a dynamic seating and reservation system that fills up quickly during high-occupancy periods, we always recommend pre-booking dinner times prior to arrival. However, we take your feedback seriously as we continuously look for ways to optimize our table management and improve the overall dining experience for our house guests.
We genuinely value your constructive insights as they help us bridge the gap between our premium facilities and the level of service our guests deserve. We hope this clarifies our position regarding these operational matters, and we appreciate your understanding.
Sincerely,
General Manager,
We apologize for the lapses in service you experienced, particularly with the luggage assistance upon your arrival, the rigid response regarding your room change changeover time, and the frustrating breakdown in communication when requesting an additional towel. Providing clear, welcoming hospitality and smooth communication for our international guests is a priority, and your comments regarding our English-speaking staff’s response and the overall lack of proactiveness have been shared with our front office and training teams to ensure immediate improvements.
Regarding our pool policy, we understand that it may seem overly strict compared to other global resorts. To ensure the absolute safety of all families, our lifeguards adhere to consistent supervision rules based on age and height requirements, regardless of individual swimming abilities. We appreciate your patience with these safety protocols.
Furthermore, we regret the inconvenience caused by the wait times at breakfast and the limited dinner availability at our restaurants. As our dining options operate on a dynamic seating and reservation system that fills up quickly during high-occupancy periods, we always recommend pre-booking dinner times prior to arrival. However, we take your feedback seriously as we continuously look for ways to optimize our table management and improve the overall dining experience for our house guests.
We genuinely value your constructive insights as they help us bridge the gap between our premium facilities and the level of service our guests deserve. We hope this clarifies our position regarding these operational matters, and we appreciate your understanding.
Sincerely,
General Manager,
Du lịch với cả gia đình
Ngày nhận xét: 9 thg 7, 2026
Ngày ở: thg 7 2026
Very Poor Customer Service
Arrived at hotel and told luggage would come to room in 10 minutes. It then took over an hour to arrive.
There was a typhoon which was difficult, but the hotel did nothing to help. We considered trying to stay and extra night - the hotel advised they could offer a cheaper rate but then offered a rate 38% more than booking. The typhoon is out of their control but they made no effort to help.
There was a typhoon which was difficult, but the hotel did nothing to help. We considered trying to stay and extra night - the hotel advised they could offer a cheaper rate but then offered a rate 38% more than booking. The typhoon is out of their control but they made no effort to help.
Phản hồi từ khách sạn
Ngày nhận xét: 17 thg 7, 2026
Thank you for sharing your feedback regarding your stay.
We sincerely apologize for the significant delay in delivering your luggage, which took over an hour to arrive. We deeply regret that this caused a major inconvenience at the beginning of your stay.
Regarding the extension rates, the initial lower rate quoted by our staff was an error, as that pricing was meant for different dates. The correct rate from the hotel was the amount later presented. While we note your comment that this was 38% higher than the rate you found yourself online, that lower price was a dynamic, platform-specific discount offered independently by that website, which our front desk cannot match directly.
Please be assured that we take your experience seriously. Taking into account all the circumstances surrounding your stay, including the luggage delay and the subsequent miscommunication regarding the rates, the hotel has already extended the maximum possible consideration and accommodations available from our end to address our service shortcomings.
We hope this clarifies our position regarding the matter, and we appreciate your understanding.
Sincerely,
Rooms Division Manager
We sincerely apologize for the significant delay in delivering your luggage, which took over an hour to arrive. We deeply regret that this caused a major inconvenience at the beginning of your stay.
Regarding the extension rates, the initial lower rate quoted by our staff was an error, as that pricing was meant for different dates. The correct rate from the hotel was the amount later presented. While we note your comment that this was 38% higher than the rate you found yourself online, that lower price was a dynamic, platform-specific discount offered independently by that website, which our front desk cannot match directly.
Please be assured that we take your experience seriously. Taking into account all the circumstances surrounding your stay, including the luggage delay and the subsequent miscommunication regarding the rates, the hotel has already extended the maximum possible consideration and accommodations available from our end to address our service shortcomings.
We hope this clarifies our position regarding the matter, and we appreciate your understanding.
Sincerely,
Rooms Division Manager
Vị trí
1625 Arakawa, Ishigaki, 907-0024, Kyushu-Okinawa, Nhật Bản|5,34 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
11:00
Thông tin nên biết
Không cho phép mang theo thú cưng
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