Nanki-Shirahama Marriott Hotel
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 11:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Bể bơi
Trung tâm thể dục
Spa
Tìm hiểu thêm về Nanki-Shirahama Marriott Hotel
Nanki-Shirahama Marriott Hotel
Nanki-Shirahama Marriott Hotel cung cấp dịch vụ hoàn hảo và tất cả tiện nghi cần thiết cho quý khách. Khách có thể sử dụng bãi đỗ xe tại cơ sở lưu trú.Nhân viên quầy lễ tân tại cơ sở lưu trú có cung cấp dịch vụ hỗ trợ để đảm bảo mang đến sự hài lòng cho quý khách. Cho dù bạn lưu trú dài ngày ở đây hay chỉ đơn giản là cần quần áo mới, chỗ nghỉ này sẽ đảm bảo trang phục du lịch yêu thích của bạn luôn sạch sẽ và sẵn dùng với sự tiện lợi của dịch vụ giặt là ngay trong khuôn viên. Các tiện nghi trong phòng như dịch vụ phòng sẽ đáp ứng nhu cầu thư giãn của quý khách.Do những lo ngại về sức khỏe, nghiêm cấm hút thuốc trong toàn bộ khuôn viên cơ sở lưu trú. Mỗi phòng tại Nanki-Shirahama Marriott Hotel đều được thiết kế và trang trí cẩn thận để mang đến cho khách bầu không khí thoải mái như ở nhà. Một số phòng được trang bị hệ thống phát video trong phòng, báo hằng ngày hoặc TV để đảm bảo nhu cầu giải trí của quý khách.Một số phòng tắm tại cơ sở lưu trú được trang bị các tiện nghi thiết yếu, đảm bảo mang lại cho khách một kỳ nghỉ thoải mái. Hãy bắt đầu ngày mới một cách sảng khoái tại Nanki-Shirahama Marriott Hotel với bữa sáng được phục vụ trong khuôn viên. Hãy tận hưởng một buổi tối thú vị với những người bạn đồng hành của quý khách tại các địa điểm giải trí của cơ sở lưu trú.
Đánh giá từ 
Cặp đôi
FR
Ngày nhận xét: 6 thg 6, 2026
Ngày ở: thg 6 2026
Family hotel!!
The hotel is located at the top of a hill, which allows for a lovely view of the Pacific Ocean.
The staff is very helpful and attentive, especially in the restaurant in the evening where we dined for two days while on half-board, and the selection of cuisine was well presented and tasty; however, it is a family hotel, and there are many children in the dining room and even in the Onsen!
The hotel is easily accessible within a few minutes from the airport by taxi for about 1500 yen.
The staff is very helpful and attentive, especially in the restaurant in the evening where we dined for two days while on half-board, and the selection of cuisine was well presented and tasty; however, it is a family hotel, and there are many children in the dining room and even in the Onsen!
The hotel is easily accessible within a few minutes from the airport by taxi for about 1500 yen.
Du lịch với cả gia đình
IN
Ngày nhận xét: 19 thg 7, 2026
Horrible experience!
My family and I travelled all the way from India to experience what we expected would be a luxury Marriott property. We booked this resort directly through the Marriott Bonvoy app after being impressed by the beautiful sea-view photographs, the premium room category and Marriott’s reputation for luxury hospitality. Based on these representations, we were happy to pay a room rate exceeding INR 50,000 per night, expecting an experience consistent with Marriott’s global five-star standards.
We checked in yesterday at approximately 3:00 PM. Unfortunately, from the moment we arrived, we realised that the actual guest experience was vastly different from what had been portrayed on the Bonvoy app and what one would reasonably expect from a luxury Marriott resort.
As Marriott Bonvoy members and frequent international travellers, we have stayed at numerous luxury hotels around the world. Sadly, this has been one of the most disappointing hotel experiences we have encountered.
I met the Duty Manager last night and explained our concerns. She was kind enough to agree to shorten our stay from three nights to two nights and requested that I document our experience in writing for your review.
The issues we encountered are as follows:
1. No Concierge Service
We were surprised to learn that the hotel has no dedicated concierge service and that the front desk handles all guest requests. This is highly unusual for a luxury Marriott resort.
2. Guest Room Standards
The room itself was extremely disappointing.
There is no writing desk or chair.
The bathroom is exceptionally small and appears dated.
The bathtub is so compact that even my young son could barely fit comfortably.
The shower arrangement causes the entire bathroom area to become wet after every use.
The presence of a plastic bucket and mug makes the bathroom resemble a budget property rather than a luxury resort.
3. Extremely Poor In-Room Amenities
The amenities provided are completely inconsistent with the standards expected of a premium Marriott property.
Instead of proper glass drinking glasses, the room is equipped with plastic tumblers.
Complimentary bottled drinking water is not provided. Guests are instead expected to fill bottles themselves from a water dispenser located in the bathroom area.
Even the toothpaste is supplied in a disposable paper sachet instead of a standard tube, giving the impression of extreme cost-cutting rather than luxury hospitality.
For a hotel charging premium room rates, these details leave guests feeling that comfort and quality have been compromised.
4. No Late-Night In-Room Dining
Room service is unavailable after 11:00 PM, leaving guests with no dining option should they arrive late or require food during the night.
5. Restricted Housekeeping Hours
Housekeeping is available only between 11:00 AM and 5:00 PM, which is highly restrictive and inconvenient for resort guests.
6. Self-Service Bathroom Amenities
We were shocked to discover that basic amenities such as toothbrushes, toothpaste, face towels and other bathroom essentials had to be collected personally from the lobby instead of being placed in the room before arrival.
7. Very Poor Dining Experience
At approximately 8:30 PM, we contacted Reception to understand our dinner options.
We were informed that:
The restaurant on the 4th floor was closed.
The restaurant on the 3rd floor had virtually no vegetarian options and the last order was at 9:00 PM.
The lounge on the 1st floor offered only three menu items, all of which we had already eaten for lunch.
As vegetarian guests, this left us with virtually no dining options within the hotel.
Eventually, I had to urgently locate an outside restaurant that was about to close, arrange takeaway food and struggle to find transportation while my wife and children remained hungry, frustrated and extremely upset. This is not an experience any guest should have at a luxury Marriott property.
8. Taxi Assistance
When we requested a taxi at approximately 8:45 PM, we were initially told that none were available. After nearly twenty minutes of waiting, one finally arrived around 9:00 PM. Better guest assistance would have been expected.
9. Beach Policy
Guests are not permitted to take pool towels or even room towels to the beach. Considering the property’s beachfront location, this policy is both inconvenient and difficult to understand.
10. Bathroom Emergency Telephone
We also found it unusual that there is a telephone installed inside the bathroom for emergencies while several far more practical guest conveniences expected in a luxury resort are absent.
Overall, what has disappointed us most is not one isolated issue but the cumulative effect of numerous shortcomings that are entirely inconsistent with Marriott’s global reputation, the premium room rate charged by this property, and the expectations created through the Marriott Bonvoy app.
This holiday was meant to be a memorable family vacation after travelling all the way from India. Instead, it has caused considerable inconvenience, stress, disappointment and discomfort for my wife, our children and me. We specifically chose Marriott because we trusted the brand to deliver a genuine luxury experience. Unfortunately, the actual experience bore little resemblance to what was represented during the booking process.
We checked in yesterday at approximately 3:00 PM. Unfortunately, from the moment we arrived, we realised that the actual guest experience was vastly different from what had been portrayed on the Bonvoy app and what one would reasonably expect from a luxury Marriott resort.
As Marriott Bonvoy members and frequent international travellers, we have stayed at numerous luxury hotels around the world. Sadly, this has been one of the most disappointing hotel experiences we have encountered.
I met the Duty Manager last night and explained our concerns. She was kind enough to agree to shorten our stay from three nights to two nights and requested that I document our experience in writing for your review.
The issues we encountered are as follows:
1. No Concierge Service
We were surprised to learn that the hotel has no dedicated concierge service and that the front desk handles all guest requests. This is highly unusual for a luxury Marriott resort.
2. Guest Room Standards
The room itself was extremely disappointing.
There is no writing desk or chair.
The bathroom is exceptionally small and appears dated.
The bathtub is so compact that even my young son could barely fit comfortably.
The shower arrangement causes the entire bathroom area to become wet after every use.
The presence of a plastic bucket and mug makes the bathroom resemble a budget property rather than a luxury resort.
3. Extremely Poor In-Room Amenities
The amenities provided are completely inconsistent with the standards expected of a premium Marriott property.
Instead of proper glass drinking glasses, the room is equipped with plastic tumblers.
Complimentary bottled drinking water is not provided. Guests are instead expected to fill bottles themselves from a water dispenser located in the bathroom area.
Even the toothpaste is supplied in a disposable paper sachet instead of a standard tube, giving the impression of extreme cost-cutting rather than luxury hospitality.
For a hotel charging premium room rates, these details leave guests feeling that comfort and quality have been compromised.
4. No Late-Night In-Room Dining
Room service is unavailable after 11:00 PM, leaving guests with no dining option should they arrive late or require food during the night.
5. Restricted Housekeeping Hours
Housekeeping is available only between 11:00 AM and 5:00 PM, which is highly restrictive and inconvenient for resort guests.
6. Self-Service Bathroom Amenities
We were shocked to discover that basic amenities such as toothbrushes, toothpaste, face towels and other bathroom essentials had to be collected personally from the lobby instead of being placed in the room before arrival.
7. Very Poor Dining Experience
At approximately 8:30 PM, we contacted Reception to understand our dinner options.
We were informed that:
The restaurant on the 4th floor was closed.
The restaurant on the 3rd floor had virtually no vegetarian options and the last order was at 9:00 PM.
The lounge on the 1st floor offered only three menu items, all of which we had already eaten for lunch.
As vegetarian guests, this left us with virtually no dining options within the hotel.
Eventually, I had to urgently locate an outside restaurant that was about to close, arrange takeaway food and struggle to find transportation while my wife and children remained hungry, frustrated and extremely upset. This is not an experience any guest should have at a luxury Marriott property.
8. Taxi Assistance
When we requested a taxi at approximately 8:45 PM, we were initially told that none were available. After nearly twenty minutes of waiting, one finally arrived around 9:00 PM. Better guest assistance would have been expected.
9. Beach Policy
Guests are not permitted to take pool towels or even room towels to the beach. Considering the property’s beachfront location, this policy is both inconvenient and difficult to understand.
10. Bathroom Emergency Telephone
We also found it unusual that there is a telephone installed inside the bathroom for emergencies while several far more practical guest conveniences expected in a luxury resort are absent.
Overall, what has disappointed us most is not one isolated issue but the cumulative effect of numerous shortcomings that are entirely inconsistent with Marriott’s global reputation, the premium room rate charged by this property, and the expectations created through the Marriott Bonvoy app.
This holiday was meant to be a memorable family vacation after travelling all the way from India. Instead, it has caused considerable inconvenience, stress, disappointment and discomfort for my wife, our children and me. We specifically chose Marriott because we trusted the brand to deliver a genuine luxury experience. Unfortunately, the actual experience bore little resemblance to what was represented during the booking process.
Phản hồi từ khách sạn
Ngày nhận xét: 24 thg 7, 2026
Thank you for taking the time to share your detailed feedback with us.
We sincerely apologize that your stay at Nanki-Shirahama Marriott Hotel did not meet your expectations and that we caused disappointment and inconvenience to you and your family during what should have been a memorable vacation.
We appreciate you bringing your concerns to our attention. Your comments have been shared with the relevant departments, and we will carefully review them as we continue working to improve our services and the overall guest experience.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying stay.
Sincerely,
We sincerely apologize that your stay at Nanki-Shirahama Marriott Hotel did not meet your expectations and that we caused disappointment and inconvenience to you and your family during what should have been a memorable vacation.
We appreciate you bringing your concerns to our attention. Your comments have been shared with the relevant departments, and we will carefully review them as we continue working to improve our services and the overall guest experience.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying stay.
Sincerely,
Du lịch với cả gia đình
Ngày nhận xét: 9 thg 1, 2026
Ngày ở: thg 12 2025
My guest room was accidentally cleaned and left half-door
During this stay, we experienced some incidents that made us feel quite anxious about security, so we will share the facts as a reference for future users.
【Assumptions】
I stayed for three days and two nights.
I've kept the DND on the doorknob since check-in, and I've never replaced it with a "please clean" tag.
Actually, on the second day, there was no cleaning.
On the last day, I was the only one staying at the late-out setting for the 13:00 check-out.
【What happened】
On the last day, after 12pm, I went back to my room and found it had already been completely cleaned, even though it had not been checked out.
Furthermore, the doors were left open with the lock in place, in the form of so-called half doors, so that anyone could enter.
【Discomfort in the field】
When I returned, there was a middle-aged male staff member in the hallway who was involved in cleaning.
I dared to show him how to enter the half-door room at that close range (about 1.5m) with a card key (it was green lit and I was able to enter), but he never spoke to me or confirmed anything.
Originally I was going to take a bath at the end and check out, but the room was so completely furnished that I couldn't use it psychologically and checked out.
【Evolution of the hotel explanation】
We were briefed by the hotel, but initially
· Is the doorknob tag hanging incorrectly?
・DND and cleaning tags may have overlapped and changed the appearance
This was followed by explanations that consistently assumed that I was at fault.
But not a little.
・The room before check-out was cleaned
• The door was left unlocked in a half-door condition
This is a confirmed situation.
After that, the explanation will be
・We started cleaning without following the confirmation flow that we should have followed
· Possibility that the package was not found in the room and you thought you had checked out
This is how it changed.
Also, you said you replaced it, but who would bother to call the "please clean" tag on the day of checkout in the first place?
I'm the only one staying, and there's no reason or circumstance to do that. I've never experienced a hotel that usually cleans on the last day,
Furthermore, when I told them later that it was a half-door when I returned, it didn't add up to the original description, and explanations were added.
Despite the fact that the room before check-out had been cleaned and left in a half-door condition, I honestly felt strongly uncomfortable with the way the person who caused the fact kept explaining on the basis of our negligence throughout.
I still struggle to understand what logic led to that decision.
Please note that all chat correspondence with the hotel regarding this matter has been saved with screenshots, and will be included for your reference.
【Sense】
This isn't just a cleaning gone wrong.
・Incorrect entry into guest rooms during your stay
・Leave unlocked
· Anomaly detection on site was not working
· The point that explanations assuming negligence on the part of the guest continued in the initial response
I feel that this is a rather problematic event in terms of security.
I like the facilities and location, and I plan to use them in the future.
However, in light of this incident, it is strongly recommended that you carry your valuables with you.
【Assumptions】
I stayed for three days and two nights.
I've kept the DND on the doorknob since check-in, and I've never replaced it with a "please clean" tag.
Actually, on the second day, there was no cleaning.
On the last day, I was the only one staying at the late-out setting for the 13:00 check-out.
【What happened】
On the last day, after 12pm, I went back to my room and found it had already been completely cleaned, even though it had not been checked out.
Furthermore, the doors were left open with the lock in place, in the form of so-called half doors, so that anyone could enter.
【Discomfort in the field】
When I returned, there was a middle-aged male staff member in the hallway who was involved in cleaning.
I dared to show him how to enter the half-door room at that close range (about 1.5m) with a card key (it was green lit and I was able to enter), but he never spoke to me or confirmed anything.
Originally I was going to take a bath at the end and check out, but the room was so completely furnished that I couldn't use it psychologically and checked out.
【Evolution of the hotel explanation】
We were briefed by the hotel, but initially
· Is the doorknob tag hanging incorrectly?
・DND and cleaning tags may have overlapped and changed the appearance
This was followed by explanations that consistently assumed that I was at fault.
But not a little.
・The room before check-out was cleaned
• The door was left unlocked in a half-door condition
This is a confirmed situation.
After that, the explanation will be
・We started cleaning without following the confirmation flow that we should have followed
· Possibility that the package was not found in the room and you thought you had checked out
This is how it changed.
Also, you said you replaced it, but who would bother to call the "please clean" tag on the day of checkout in the first place?
I'm the only one staying, and there's no reason or circumstance to do that. I've never experienced a hotel that usually cleans on the last day,
Furthermore, when I told them later that it was a half-door when I returned, it didn't add up to the original description, and explanations were added.
Despite the fact that the room before check-out had been cleaned and left in a half-door condition, I honestly felt strongly uncomfortable with the way the person who caused the fact kept explaining on the basis of our negligence throughout.
I still struggle to understand what logic led to that decision.
Please note that all chat correspondence with the hotel regarding this matter has been saved with screenshots, and will be included for your reference.
【Sense】
This isn't just a cleaning gone wrong.
・Incorrect entry into guest rooms during your stay
・Leave unlocked
· Anomaly detection on site was not working
· The point that explanations assuming negligence on the part of the guest continued in the initial response
I feel that this is a rather problematic event in terms of security.
I like the facilities and location, and I plan to use them in the future.
However, in light of this incident, it is strongly recommended that you carry your valuables with you.
Du lịch với cả gia đình
Ngày nhận xét: 14 thg 6, 2026
Ngày ở: thg 6 2026
One of the only international chain in the area
Slightly inconvenient for travelling around town. In a hilltop so good view
Room had a weird smell / stench
Room had a weird smell / stench
Phản hồi từ khách sạn
Ngày nhận xét: 16 thg 6, 2026
Thank you for staying with us and for taking the time to share your feedback.
We are pleased to hear that you enjoyed the views from our hilltop location. However, we sincerely apologize for the inconvenience caused by our location when traveling around town and for the unpleasant smell you experienced in your room.
Please be assured that we take your comments seriously and will investigate the issue to ensure our rooms meet the standards our guests expect. Your feedback is invaluable in helping us improve our services and guest experience.
We appreciate your comments and hope to have the opportunity to welcome you back for a more comfortable stay in the future.
We are pleased to hear that you enjoyed the views from our hilltop location. However, we sincerely apologize for the inconvenience caused by our location when traveling around town and for the unpleasant smell you experienced in your room.
Please be assured that we take your comments seriously and will investigate the issue to ensure our rooms meet the standards our guests expect. Your feedback is invaluable in helping us improve our services and guest experience.
We appreciate your comments and hope to have the opportunity to welcome you back for a more comfortable stay in the future.
Du khách ẩn danh
Ngày nhận xét: 18 thg 4, 2026
Ngày ở: thg 4 2026
The room was very clean and Hotel staff was very friendly and kind
The view from the bathroom was amazing
The view from the bathroom was amazing
Vị trí rất đẹp
2428 Shirahama-cho, Shirahama, 649-2211, Kansai, Nhật Bản|2 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
11:00
Thông tin nên biết
Khách sạn này chào đón trẻ em
từ 7 đến 12 tuổi
1.183.613 ₫ (JPY7.260)/người/đêm
1 tuổi trở xuống
197.269 ₫ (JPY1.210)/người/đêm
Không cho phép mang theo thú cưng
Có phục vụ bữa sáng
Các lựa chọn bữa sáng
Bữa sáng kiểu phương Tây, Bữa sáng kiểu Nhật
Giá bữa sáng
733.645 ₫ (≈JPY 4.500)/người
Thời gian bữa sáng
07:00 - 10:00 từ Thứ Hai đến Chủ Nhật
Xin lưu ý rằng sẽ có các hạn chế giao thông xung quanh khách sạn vào ngày 10 tháng 8 và ngày 13 tháng 9 năm 2026 do lễ hội bắn pháo hoa gần đó.
Khách sạn này chấp nhận các phương thức thanh toán sau:
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Nanki-Shirahama Marriott Hotel: Câu hỏi thường gặp
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