Ibis Lyon Gare la Part-Dieu
+ 62
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Thông tin nhanh
Nhận phòng từ: | 14:00 |
|---|---|
Trả phòng trước: | 12:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Cho phép mang theo thú cưng có thu phí |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Dịch vụ đưa đón sân bay
Quầy lễ tân 24 giờ
Nhà hàng
Tìm hiểu thêm về Ibis Lyon Gare la Part-Dieu
Ibis Lyon Gare la Part-Dieu
Tọa lạc tại trung tâm thành phố Lyon, ibis Lyon Gare Part Dieu chỉ cách trung tâm mua sắm Part Dieu 200 m và cách Công viên Tête d'Or 2 km. Nơi đây có quầy bar và nhà hàng, và bạn có thể truy cập Wi-Fi miễn phí.
Đánh giá từ 
Du khách ẩn danh
Ngày nhận xét: 16 thg 7, 2026
Ngày ở: thg 7 2026
Good location a short walk from the main station, with access to trams, metro and buses as well as trains. Good place to explore Lyon from. Room was comfortable and fine for a short stay (we stayed 2 nights) , staff very helpful. Breakfast was good.
Du khách ẩn danh
Ngày nhận xét: 12 thg 7, 2026
Ngày ở: thg 7 2026
The air conditioning struggled and barely kept the air cool enough. If you are over 176 cm...you might have to bend to get under the shower.
The room was quiet but it felt dirty and was dirty in places. The lounge area was inviting and nice to be at, and really the coolest air was there.
The room was quiet but it felt dirty and was dirty in places. The lounge area was inviting and nice to be at, and really the coolest air was there.
Khách đi công tác
Ngày nhận xét: 26 thg 6, 2026
Ngày ở: thg 6 2026
Two weights, two measures in pricing. How is this possible?
I wanted to share the pricing policy with two rates. Stay for professional purposes, for one night.
Phone proposal for one night on Thursday, June 25: A high rate of about €230 for "good customers," and a second rate of about €186 but non-refundable. It's a choice to retain customers.
Due to health reasons, I was unable to travel to this hotel. I therefore inform the management 3 days in advance of my absence. I also request, in this exceptional case, the possibility of being reimbursed (health reasons supported by the attached document). I will notify as soon as necessary to provide an opportunity for another client to rent. This seems normal to me so that the room is not blocked.
The responses received after negotiation were that the non-refundable rate is "non-refundable" regardless of the reason, even if justified by an official document from a doctor.
The application of the regulations, and the reason mentioned, leaves me completely speechless; we prioritize our clients who choose the highest rate (therefore refundable). This shocked me.
It seems to me that this resembles "discrimination based on customer money," or not. How can we talk about "good clients" in relation to "less good clients"?????
Is this truly the commercial policy of a very respected and renowned hotel group? Is it possible to implement this kind of pricing?
It seemed to me that the values of this group were more focused on customer satisfaction and on implementing the means to achieve it.
What happened to me seems contrary to this approach, despite my various positive, kind, and constructive email exchanges, always respecting the people who work in the hotel.
Please understand my dismay regarding this way of considering the client.
From a salesperson who has worked and traveled for over 20 years in the hotels of the group.
Best wishes for your continued success.
Phone proposal for one night on Thursday, June 25: A high rate of about €230 for "good customers," and a second rate of about €186 but non-refundable. It's a choice to retain customers.
Due to health reasons, I was unable to travel to this hotel. I therefore inform the management 3 days in advance of my absence. I also request, in this exceptional case, the possibility of being reimbursed (health reasons supported by the attached document). I will notify as soon as necessary to provide an opportunity for another client to rent. This seems normal to me so that the room is not blocked.
The responses received after negotiation were that the non-refundable rate is "non-refundable" regardless of the reason, even if justified by an official document from a doctor.
The application of the regulations, and the reason mentioned, leaves me completely speechless; we prioritize our clients who choose the highest rate (therefore refundable). This shocked me.
It seems to me that this resembles "discrimination based on customer money," or not. How can we talk about "good clients" in relation to "less good clients"?????
Is this truly the commercial policy of a very respected and renowned hotel group? Is it possible to implement this kind of pricing?
It seemed to me that the values of this group were more focused on customer satisfaction and on implementing the means to achieve it.
What happened to me seems contrary to this approach, despite my various positive, kind, and constructive email exchanges, always respecting the people who work in the hotel.
Please understand my dismay regarding this way of considering the client.
From a salesperson who has worked and traveled for over 20 years in the hotels of the group.
Best wishes for your continued success.
Phản hồi từ khách sạn
Ngày nhận xét: 28 thg 6, 2026
Monsieur,
Merci d’avoir pris le temps de partager votre retour et pour la fidélité dont vous faites preuve envers notre groupe depuis de nombreuses années.
Nous sommes sincèrement désolés pour la situation que vous évoquez, mais nous souhaitons clarifier certains points afin d’éviter toute incompréhension. À aucun moment notre équipe ne vous a indiqué "privilégier nos clients qui choisissent un tarif plus élevé ". Ce type de propos ne fait absolument pas partie de notre discours commercial et ne reflète en rien notre politique de réservation.
Lors de vos échanges, nos équipes vous ont communiqué les tarifs disponibles, dont le tarif prépayé. Celui-ci est proposé à titre informatif, comme alternative au tarif flexible, et il appartient au client de choisir en toute connaissance de cause. Il n’est pas présenté dans une logique de fidélisation ou de hiérarchisation des clients, mais simplement comme une option tarifaire avec des conditions spécifiques clairement indiquées.
Comme vous l’avez vous-même rappelé, le tarif non remboursable implique des conditions strictes, notamment l’absence de remboursement en cas d’annulation, quel qu’en soit le motif. Cela est précisé au moment de la réservation et accepté lors de la confirmation. Il est donc normal que ces conditions soient appliquées, conformément aux règles du tarif choisi.
Nous comprenons que votre situation personnelle soit délicate et nous en sommes sincèrement désolés. Néanmoins, nous devons également garantir une équité de traitement entre tous nos clients et respecter les conditions tarifaires acceptées lors de la réservation.
Nous espérons malgré tout avoir le plaisir de vous accueillir à nouveau et de vous offrir une expérience plus sereine lors d’un prochain séjour.
Restant à votre disposition
Cordialement
L'équipe de Réception
Merci d’avoir pris le temps de partager votre retour et pour la fidélité dont vous faites preuve envers notre groupe depuis de nombreuses années.
Nous sommes sincèrement désolés pour la situation que vous évoquez, mais nous souhaitons clarifier certains points afin d’éviter toute incompréhension. À aucun moment notre équipe ne vous a indiqué "privilégier nos clients qui choisissent un tarif plus élevé ". Ce type de propos ne fait absolument pas partie de notre discours commercial et ne reflète en rien notre politique de réservation.
Lors de vos échanges, nos équipes vous ont communiqué les tarifs disponibles, dont le tarif prépayé. Celui-ci est proposé à titre informatif, comme alternative au tarif flexible, et il appartient au client de choisir en toute connaissance de cause. Il n’est pas présenté dans une logique de fidélisation ou de hiérarchisation des clients, mais simplement comme une option tarifaire avec des conditions spécifiques clairement indiquées.
Comme vous l’avez vous-même rappelé, le tarif non remboursable implique des conditions strictes, notamment l’absence de remboursement en cas d’annulation, quel qu’en soit le motif. Cela est précisé au moment de la réservation et accepté lors de la confirmation. Il est donc normal que ces conditions soient appliquées, conformément aux règles du tarif choisi.
Nous comprenons que votre situation personnelle soit délicate et nous en sommes sincèrement désolés. Néanmoins, nous devons également garantir une équité de traitement entre tous nos clients et respecter les conditions tarifaires acceptées lors de la réservation.
Nous espérons malgré tout avoir le plaisir de vous accueillir à nouveau et de vous offrir une expérience plus sereine lors d’un prochain séjour.
Restant à votre disposition
Cordialement
L'équipe de Réception
Du khách ẩn danh
Ngày nhận xét: 13 thg 6, 2026
Ngày ở: thg 6 2026
Our hotel room was cozy! But there was room for the two of us and two suitcases. The room is well maintained and clean. The bed was comfy as well. The location is excellent for access to the train station and local metro etc. Easy to get to restaurants, bars, and attractions. We were very happy with our stay and would recommend.
Khách du lịch một mình
Ngày nhận xét: 3 thg 6, 2026
Ngày ở: thg 4 2026
Deceptive advertising and dishonest management — DO NOT STAY HERE
I am writing this review to warn other travelers about the dishonest practices of this Ibis hotel and its management. I stayed at Ibis Lyon Part Dieu on April 27, 2026.
I selected and paid for this hotel specifically because "air conditioning" was prominently advertised on their booking website as an available amenity for my stay in April 2026. There were absolutely no warnings regarding seasonal or building-wide restrictions.
During the night, my room became unbearably hot, making it impossible to sleep. At 2:00 AM, I went to the front desk to complain. The night receptionist explicitly admitted to me that there was an issue with the air conditioning system in the entire building. She moved me to a second room, but because of the building-wide issue, that room also had no functional cooling.
The situation was so unacceptable that I was forced to pack my bags, check out in the middle of the night, and check into a different Ibis hotel at 3:30 AM just to find a climate-controlled room where I could sleep.
When I requested a refund for this failed service, the hotel manager flatly refused. Shockingly, the management is now attempting to rewrite history. In writing, they claim that the air conditioning was functioning normally, completely contradicting the explicit admission made by their own front-desk staff on duty that night. I would not have changed to another hotel at 3:30 AM if the first Ibis was comfortable enough to sleep.
Under French Consumer Law (Article L121-2), a business must be honest; advertising an essential amenity that you know is deactivated or broken is a misleading commercial practice.
The management of this property is deceptive, untruthful, and refuses to take corporate responsibility for their service failures. I have escalated this formal dispute to the French consumer authorities (SignalConso) and Le Médiateur du Tourisme et du Voyage which has not helped. Avoid this specific hotel at all costs—they will take your money and lie to cover up their mistakes.
I selected and paid for this hotel specifically because "air conditioning" was prominently advertised on their booking website as an available amenity for my stay in April 2026. There were absolutely no warnings regarding seasonal or building-wide restrictions.
During the night, my room became unbearably hot, making it impossible to sleep. At 2:00 AM, I went to the front desk to complain. The night receptionist explicitly admitted to me that there was an issue with the air conditioning system in the entire building. She moved me to a second room, but because of the building-wide issue, that room also had no functional cooling.
The situation was so unacceptable that I was forced to pack my bags, check out in the middle of the night, and check into a different Ibis hotel at 3:30 AM just to find a climate-controlled room where I could sleep.
When I requested a refund for this failed service, the hotel manager flatly refused. Shockingly, the management is now attempting to rewrite history. In writing, they claim that the air conditioning was functioning normally, completely contradicting the explicit admission made by their own front-desk staff on duty that night. I would not have changed to another hotel at 3:30 AM if the first Ibis was comfortable enough to sleep.
Under French Consumer Law (Article L121-2), a business must be honest; advertising an essential amenity that you know is deactivated or broken is a misleading commercial practice.
The management of this property is deceptive, untruthful, and refuses to take corporate responsibility for their service failures. I have escalated this formal dispute to the French consumer authorities (SignalConso) and Le Médiateur du Tourisme et du Voyage which has not helped. Avoid this specific hotel at all costs—they will take your money and lie to cover up their mistakes.
Phản hồi từ khách sạn
Ngày nhận xét: 5 thg 6, 2026
Hello Richard,
Thank you for taking the time to share your feedback. We are sincerely sorry to read that your stay did not meet your expectations.
However, after carefully reviewing your comments and checking internally with our teams, we would like to clarify several important points.
First, our night reception team is exclusively composed of male staff members, which does not correspond to the situation described in your review mentioning a female night receptionist. In addition, we have no record of a guest leaving the hotel in the middle of the night or being relocated due to an air conditioning issue on the date mentioned.
We would also like to reassure future travelers that our air conditioning system is fully operational and functioning correctly within the hotel.
As Lyon Part-Dieu area includes four different Ibis hotels located near the station, it is possible that there may have been some confusion regarding the property concerned by your experience.
We nevertheless regret that you had a negative experience during your stay in Lyon and sincerely wish you the best for your future travels.
Thank you for taking the time to share your feedback. We are sincerely sorry to read that your stay did not meet your expectations.
However, after carefully reviewing your comments and checking internally with our teams, we would like to clarify several important points.
First, our night reception team is exclusively composed of male staff members, which does not correspond to the situation described in your review mentioning a female night receptionist. In addition, we have no record of a guest leaving the hotel in the middle of the night or being relocated due to an air conditioning issue on the date mentioned.
We would also like to reassure future travelers that our air conditioning system is fully operational and functioning correctly within the hotel.
As Lyon Part-Dieu area includes four different Ibis hotels located near the station, it is possible that there may have been some confusion regarding the property concerned by your experience.
We nevertheless regret that you had a negative experience during your stay in Lyon and sincerely wish you the best for your future travels.
Vị trí rất đẹp
10 Pl. Pierre Renaudel, Lyon, 69003, Pháp|2,26 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
14:00
Trả phòng trước:
12:00
Thông tin nên biết
Khách sạn này chào đón trẻ em
Vui lòng liên hệ với khách sạn để tìm hiểu thêm về việc yêu cầu giường phụ.
2 tuổi trở xuống
Miễn phí
Cho phép mang theo thú cưng có thu phí
Có phục vụ bữa sáng
Giá bữa sáng
423.115 ₫ (≈EUR 14)/người
Thời gian bữa sáng
06:30 - 10:30 từ Thứ Bảy đến Chủ Nhật, 06:30 - 10:00 từ Thứ Hai đến Thứ Sáu
Khách cần phải xuất trình giấy tờ tùy thân có ảnh và thẻ tín dụng vào thời điểm nhận phòng. Vui lòng lưu ý tất cả các Yêu cầu Đặc biệt đều tùy thuộc vào tình trạng phòng trống và phụ phí có thể sẽ được tính thêm. Yêu cầu EUR 85 tiền đặt cọc đề phòng hư hại khi đến nghỉ. Số tiền này sẽ được chỗ nghỉ thu qua thẻ tín dụng. Bạn sẽ được hoàn lại khi trả phòng. Tiền đặt cọc của bạn sẽ được hoàn lại toàn bộ thông qua thẻ tín dụng, nhưng cũng phụ thuộc vào mức hư hại mà bạn có thể gây ra tại chỗ nghỉ. Kindly be advised of the following details regarding our services: 1. Children under 12 years old can avail breakfast at a discounted rate, payable on-site. 2. The "half-board rate" encompasses a 3-course meal (excluding drinks), and meals for children are not included in the price. 3. The "bed & breakfast rate" does not cover breakfast for children. 4. Guests are required to contact the hotel by the day prior if arriving after 6 pm. A credit card may be requested, even if Booking.com has already received your credit card details. Failure to reconfirm may lead to reservation cancellation. We appreciate your understanding and cooperation in observing these guidelines. Should you have any further inquiries, feel free to contact us.
Khách sạn này chấp nhận các phương thức thanh toán sau:
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