Timberland Highlands Resort
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 11:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Tiện nghi
Tìm hiểu thêm về Timberland Highlands Resort
Timberland Highlands Resort
Timberland Highlands Resort ở San Mateo, trên núi, cách Trung tâm Mua sắm SM North EDSA 19,2 km và cách Fort Bonifacio 28,4 km. Khách sạn này cách Trung tâm Thương mại Venice Grand Canal Mall 27,4 km và cách Trung tâm mua sắm Greenhills 21 km. Hãy ngâm mình thư giãn tại một trong 2 hồ bơi ngoài trời hay tận hưởng những dịch vụ, tiện nghi thể thao, giải trí khác, gồm phòng tắm hơi và trung tâm thể dục. Khách sạn này còn có quyền truy cập Internet không dây miễn phí, dịch vụ tư vấn/hỗ trợ khách và phòng trò chơi. Khách có thể lựa chọn dùng bữa tại nhà hàng của Khách sạn hoặc nghỉ lại trong phòng và thưởng thức những món ăn ngon với dịch vụ phòng. Còn gì tuyệt vời hơn việc thư giãn cùng với ly nước giải khát yêu thích của mình tại quầy bar/khu lounge hoặc quầy bar bên hồ bơi sau một ngày dài. Khách có thể dùng bữa sáng đầy đủ (có phụ phí) từ 7:00 đến 10:00 hàng ngày. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm dịch vụ giặt ủi/giặt khô, quầy tiếp tân phục vụ 24 giờ/ngày và dịch vụ trông giữ/bảo quản hành lý. Có số chỗ đậu xe có hạn trong khuôn viên. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 47 phòng được trang bị máy điều hòa cùng minibar và TV LCD. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí; trong khi các chương trình truyền hình cáp sẽ mang đến những phút giây giải trí thoải mái. Phòng tắm riêng với buồng tắm vòi sen có đồ dùng nhà tắm miễn phí và máy sấy tóc. Tiện nghi phòng bao gồm điện thoại, cùng két bảo mật và bàn.
Ngày nhận xét: 24 thg 2, 2026
Anniversary
Our dinner at Le Stelle was fantastic, thanks to Kyle, David, and Chef Jared. Breakfast was equally enjoyable—many thanks to Joy and Rolli from Ridge Café for their great service.
Phản hồi từ khách sạn
Ngày nhận xét: 28 thg 2, 2026
Thank you for sharing your delightful experience at Timberland Highlands Resort. We are trilled to hear that your anniversary celebration was memorable and that our team members, including Lex, Ann, Dian, Daniel, Kyle, David, Jared, Joy and Rolli made such a positive impact on your stay. We appreciate your kind words and look forward to welcoming you back for more memorable moments in the future.
Warm Regards,
Maffy Escueta
Operations Manager
Ngày nhận xét: 6 thg 7, 2026
Great Amenities, But Significant Maintenance and Cleanliness Issues
Facilities: The recreational facilities are excellent. The swimming pool is perfect for laps, and both the basketball court and the gym are well-maintained. I was particularly impressed with the gym—it is spacious, very clean, and well-equipped.
Dining: There is a good variety of food options available at the resort restaurants.
The Disappointing:
Baker J: It was disappointing that this café does not provide service or house water to paying customers. It feels unreasonable to deny guests water when they have already purchased food or drinks from the establishment.
Room Maintenance & Atmosphere (Room B3-1212): The room fell short of expectations, especially given the price of an overnight stay. The lighting was poor, which—combined with the dark furniture—made the room feel gloomy.
Cleanliness Issues: The bathroom was poorly maintained, and there were dark spots on the floors that looked like either neglected cleaning or permanent stains. The hallways were also unclean and stained.
Unprofessional Environment: The hallways near our room were cluttered with old, folded-up beds. It gave the area a neglected, hospital-like, and unsettling atmosphere.
Unpleasant Odor: Upon entering our room, we noticed a strange, off-putting scent. I strongly suggest the management reviews the cleaning agents or air fresheners being used to ensure a more welcoming environment.
Verdict: While the resort offers great amenities for activity and fitness, the lack of cleanliness and the unsettling atmosphere in the accommodations significantly impacted our stay. I hope management addresses these maintenance issues soon.
Phản hồi từ khách sạn
Ngày nhận xét: 7 thg 7, 2026
Thank you for taking the time to share such a detailed review of your recent stay at Timberland Highlands Resort. While we are pleased to know that you appreciated the friendliness of our team, our recreational facilities, and the variety of dining options available, we are truly sorry that several aspects of your accommodations did not meet your expectations.
We sincerely apologize for the condition of your room and the cleanliness concerns you encountered. The issues you described regarding the bathroom, hallway, lighting, unpleasant odor, and the presence of folded beds in the corridor are certainly not reflective of the standards we strive to uphold. Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for immediate inspection and corrective action. We are committed to maintaining a clean, comfortable, and welcoming environment for all our guests.
We also appreciate you bringing your experience at Baker J to our attention. We understand how disappointing this must have been, and we will review your feedback with the team to better understand the situation and identify opportunities to improve the guest experience.
Your comments are invaluable in helping us improve, and we are grateful that you recognized the potential of our resort despite the shortcomings you encountered. We hope you will give us another opportunity to provide you with the level of comfort, cleanliness, and hospitality that Timberland Highlands Resort is known for.
Warm Regards,
Maffy Escueta
Operations Manager
Ngày nhận xét: 11 thg 6, 2026
Ngày ở: thg 6 2026
Good Service
The service was exceptional, and the staff were very attentive throughout our visit. Special thanks to Mr. Dender for taking such good care of us and making our dining experience even more enjoyable. His warm hospitality and excellent service truly made us feel welcome.
Kudos to the entire team! I will definitely be coming back and highly recommend this place to others. ⭐⭐⭐⭐⭐
Phản hồi từ khách sạn
Ngày nhận xét: 11 thg 6, 2026
Thank you for taking the time to share your wonderful experience at Timberland Highlands Resort. We are delighted to know that your third visit to the resort was made even more memorable by your first dining experience at Le Stelle.
It is truly heartwarming to hear that you enjoyed the delicious food and exceptional service provided by our team. Your special mention of Dender is greatly appreciated, and we will be sure to share your kind words with him. He will be thrilled to know that his warm hospitality and attentive service made your dining experience even more enjoyable.
At Timberland Highlands Resort, we strive to create memorable moments for every guest, and your feedback inspires us to continue delivering excellent service.
Thank you for your recommendation and continued support. We look forward to welcoming you back for another relaxing and delightful stay soon.
Warm Regards,
Maffy Escueta
Operations Manager
Ngày nhận xét: 26 thg 5, 2026
Ngày ở: thg 5 2026
Constructive Feedback at Timberland
First, we noticed that the pool cleanliness is no longer as well-maintained as before. While the pool is still usable, it somehow appears a bit dirty and not as clean as we expected. The second pool also seems to lack maintenance, especially the third pool below, which already looks neglected compared to before when it used to be properly maintained.
The landscaping near the pool area also seems unattended. There is already a lot of overgrown grass and wild plants, making the area look less maintained. Within the pool area itself, there were also many leaves scattered around. We completely understand that the area is windy and that leaves and flowers naturally fall from the trees, which is totally understandable for us. However, there were simply too many leaves to the point that it looked like the area had not been cleaned or swept for several days. Even the covered wooden structure near the second pool no longer appeared clean and properly maintained.
It would really help if there could be someone regularly assigned to maintain the cleanliness of the pool area.
Another observation is regarding the availability of tables near the pool. We ordered food and drinks at Le Stelle, but since all tables around the pool were occupied, the lifeguard advised the server to use the nearest available table at Le Stelle instead. Our poolside cabana did not have its own table, so we had no choice but to eat there. We hope more small tables can be added around the pool area so guests can have a place to put their drinks and snacks while swimming.
For dinner, we reserved at Ridge Café for 7:30 PM, but unfortunately, our food was only served around 8:30 PM. We understand that delays can happen, but waiting for an entire hour is quite difficult, especially when dining with seniors and children who were already very hungry. We only finished eating around 9:00 PM, which limited our time to enjoy the view and other amenities.
One of Timberland’s strongest highlights is really the viewing deck and its overlooking night view, which truly makes the place feel special compared to other hotels. However, we noticed that there are now very limited seats available there. Before, there were more chairs and seating areas where guests could relax and enjoy the view. During our stay, there were only two sofas available, making it difficult for guests to comfortably stay and enjoy the area. We hope the seating area can be improved and expanded again.
For breakfast, the food itself was good. However, since we wanted to sit at the al fresco balcony, we noticed that the table was extremely dusty, and we even had to wipe and arrange the tables ourselves just to accommodate our family.
We also observed that the staff seemed limited in number, which may be the reason why requests took quite a while to be attended to, especially with repeated follow-ups.
We also noticed that Baker J seemed understaffed, as it appeared that only one person was handling both orders and food preparation, which caused delays for guests waiting to order.
Overall, we are sharing these observations because we genuinely enjoyed our previous stays at Timberland, and we hope these concerns can be improved. We still believe that Timberland has great potential, especially because of its relaxing atmosphere and beautiful views. We hope these areas can be addressed so guests will continue coming back and recommending the hotel to others.
Phản hồi từ khách sạn
Ngày nhận xét: 3 thg 6, 2026
Dear Guest,
Thank you for taking the time to share such detailed feedback regarding your recent stay at Timberland Highlands Resort. We are especially grateful that you have chosen to stay with us multiple times, as this gives you a unique perspective on our property and services over the years.
While we are pleased to know that you continue to appreciate the relaxing atmosphere, beautiful views, and overall potential of our resort, we are truly sorry to learn that several aspects of your recent experience did not meet the standards you have come to expect from us.
We sincerely appreciate your observations regarding the condition and cleanliness of the pool areas, landscaping, and surrounding facilities. Please be assured that your comments have been shared with the relevant teams for immediate review. Maintaining a clean, safe, and inviting environment is a priority for us, and we regret that this was not reflected during your visit.
We also apologize for the inconvenience caused by the limited availability of tables around the pool area. Your suggestion to add more tables for guests' convenience is greatly appreciated and will be considered as we continuously seek ways to enhance the guest experience.
Furthermore, we regret the extended waiting time you experienced during dinner at Ridge Café. We understand how challenging this can be, particularly when dining with seniors and children, and we apologize for the delay. Your feedback regarding service efficiency and staffing levels across our outlets, including Baker J, has been noted and will be reviewed with our operational teams.
We are equally concerned to hear about the condition of the viewing deck and the limited seating available during your stay. As one of the resort's most cherished features, we understand the importance of providing guests with a comfortable space to enjoy the panoramic views, and your comments will help guide our ongoing improvements.
Thank you as well for bringing to our attention the cleanliness of the al fresco dining area during breakfast service. We regret that the setup did not meet expectations and appreciate you highlighting this opportunity for improvement.
We genuinely value your continued support and your willingness to provide constructive feedback. Comments such as yours help us identify areas where we can do better and ensure that future experiences align with the standards our guests deserve. We hope to have the opportunity to welcome you and your family back again and provide a stay that reflects the quality and hospitality you remember from your previous visits.
Warm Regards,
Maffy Escueta
Operations Manager
Ngày nhận xét: 5 thg 3, 2026
Ngày ở: thg 3 2026
Great Service at Le Stelle – Thanks to Dender!
One small suggestion is the playground area. It only has a few toys and isn’t very well-ventilated, so it can get a bit warm for kids. Overall, still a nice place to dine and relax with family☺️
Phản hồi từ khách sạn
Ngày nhận xét: 9 thg 3, 2026
Thank you for sharing your dining experience at Le Stelle at Timberland Highlands Resort. We’re delighted to know that you had a pleasant dine-in experience and that our team’s attentive and accommodating service helped make your visit even more enjoyable.
We also appreciate your feedback regarding the playground area. Your suggestion is valuable to us, and we will certainly take it into consideration as we continue to improve our facilities for families and children.
Thank you for dining with us, and we look forward to welcoming you and your family again soon.
Warm Regards,
Maffy Escueta
Operations Manager
Vị trí xuất sắc
Timberland heights, LOT 2 Clubhouse Dr, Rizal, San Mateo, 1850, Philippines|4,67 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
11:00
Thông tin nên biết
Không cho phép mang theo thú cưng
Có thể thêm giường phụ có phí, tùy diện tích của phòng.
