Squares Beachside Apartments
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Thông tin nhanh
Nhận phòng từ: | 13:00 |
|---|---|
Trả phòng trước: | 11:00 |
Thú nuôi | Cho phép mang theo thú cưng có thu phí |
Trẻ em | Khách sạn này chào đón trẻ em |
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Squares Beachside Apartments
Squares Cafe and Apartments ở Puerto Galera, trên bãi biển, cách Nhà thờ Giáo xứ Đức Mẹ Vô Nhiễm và Cầu tàu Puerto Galera 5 phút lái xe. Khách sạn căn hộ bãi biển này cách Thánh giá Muelle 1,8 km và cách Thể thao mạo hiểm Puerto Galera 2,9 km. Hãy để mình được chăm sóc đặc biệt với dịch vụ massage ngay trong khuôn viên hay thư thả ngắm cảnh từ sân thượng/sân hiên và vườn. Khách sạn căn hộ này còn có quyền truy cập Internet không dây miễn phí, khu dã ngoại và khu lò nướng BBQ. Khách có thể dùng bữa tại nhà hàng của Squares Cafe and Apartments hoặc ghé qua tiệm/cửa hàng đồ ăn nhanh để mua quà vặt và món ăn nhẹ. Thư giãn sau một ngày dài bên cạnh ly đồ uống yêu thích tại quầy bar/khu lounge. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trang thiết bị giặt ủi và thư viện. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 20 phòng được trang bị máy điều hòa với bếp nhỏ cùng tủ lạnh/tủ đông cỡ lớn và bếp nấu. Các phòng có ban công với bàn ghế riêng. TV màn hình phẳng sẽ giúp bạn có những giây phút giải trí thoải mái. Tiện nghi phòng bao gồm bàn và lò vi sóng; bên cạnh đó dịch vụ dọn phòng cũng phục vụ hàng ngày.
Ngày nhận xét: 11 thg 4, 2024
Ngày ở: thg 10 2023
A sad example of missmanagement and total lack of care for the guests
lack of customer care, unprofessional management and unvillingness to invest anything in maintenance and repairs. As a result, they are left with guest rooms that have appliances and interiors in need of replacement and repairs. The rooms smells strongly of mold, and large cockroaces were often seen in my apartment. There is no wifi in the rooms.
The sliding doors to the balcony were too heavy for my girlfriend to open and close even attempts to repair. Wood infested with insects, leaving piles of dust on the floor. All pillows were flat and black from mold. Frequent LOUD karaoke on weekends seemed quite out of place in a place like this.
I rented a smaller apartment to store my personal belongings while back in Europe in the summer. When i came back, my boxes has been moved next to an exterior wall and 4 boxes with its contents were full of termites, destroying the boxes and contents. The owner was completly unconcerned and never suggested a compensation nor did she say sorry. I did not pursue it.
I dealt with this during my one year stay without complaing about all of it, only the sliding door, broken TV and wood infestation were pointed out to the owner. Her immediate response was that she could not handle this and suggested i should move out if not happy. I was quite shocked of her response, but this is typical of how she deals with issues......by not dealing with it. I promptly moved out from Squares.
This is the forst time i write a negative review on anyone. However, the experiences i had at Squares made me ferl it was my duty to inform others
Ngày nhận xét: 6 thg 4, 2024
Ngày ở: thg 1 2024
There was no "Wi-Fi in every room" as was advertised on Agoda
Ngày nhận xét: 1 thg 1, 2024
Ngày ở: thg 12 2023
Different Shoreline
Ngày nhận xét: 22 thg 8, 2023
Ngày ở: thg 7 2023
Ruined our family reunion, zero customer service, terrible management
We arrived in Squares only to find out that the "booking manager" made a big mistake in our reservation. We were informed that she booked us for 2024 instead of 2023. Receptionist then had to find us rooms as it was a Friday and weekend approaching means most rooms will be occupied. We booked for 40pax so you can only imagine our frustration and worry after hearing that the booking manager made error in the system.
First - they gave us 2 rooms (7 of us were there for the Friday night and the rest will be arriving on Saturday night). The "deluxe" room was horrible, it was meant to be for 2 pax. No problem with the size of it, but it was really dirty! It's obvious the room was not prepped at all for guests. The other room was in another building - it looks clean, no problem with this one.
But we are here for a family reunion and it's just weird to be so far apart. So we asked the receptionist again if they can offer something else. She mentioned the "bungalow". We checked it out and asked them to clean it. There's still the question of what will happen to the rest of our relatives who will be arriving the next day.
I eventually called the person who managed our booking, her name is "Trisha" and asked her what will then happen. She said they can book the rest of the party to their other establishment. I said that this is not good because this is a family reunion, and the error was not from our side so it will be unacceptable. The other building is far from the beach, it is near the main road so I really do not understand how this is a proper solution.
Eventually they offered this family room and that we will pay the same amount agreed in the booking, but that they will not charge us for the bed foams that are supposedly extras seeing as they've already caused inconvenience and hassle to us. We just really want to go through with the planned reunion as it has been five years since we last saw each other.
The next day (Saturday), the rest of the party started to arrive. Suddenly, the receptionist approached me as I was hanging out by the pool to watch over my nieces and nephews who were swimming. The receptionist said that the "owner" Rose wants to talk to me. I asked her why, and she said it's because of the payment for the bed foams and that the owner insists on paying for it.
I really didn't want to be bothered by any of this anymore and to be honest I just couldn't wait to leave this place so I asked her to wait for my mother to come back as she arranged this whole trip for us and I don't want any more stress.
The receptionist went back to the "hut" which serves as their front desk I guess...and there I saw another lady who I assume is the owner Rose. I truly can't understand why she can't just approach me then and why she needs to send someone else when she's just close by? Maybe it's protocol, lol, who knows, but it didn't give good CS from my perspective. My friend and cousins were with me in the table and even them found it weird.
Anyways, my mother then discussed with them and they gave her a computation on how much the total bill will be. It turns out the total bill is 3,000pesos less than the initial agreed amount so I guess for this, thank you? To be honest, my mother (and I agree with this) just wanted to pay whatever was agreed initially! But this owner Rose seems to want other things, so thanks to her, the total amount is less.
I do not appreciate the tone though, and how they approached this. We wouldn't need those bed foams if not for their incompetence with the booking management.
That night, my teenager nieces decided to take a dip in the pool. Some drunken men were bothering them to the point that one of my nieces had to put on a shirt over her swimming attire because the drunken men has been harassing her! There seem to be no security whatsoever near the pool area who is in-charge of managing. Good thing, my cousins were there and shooed them away. This could've been prevented if the management of Squares has some security measures around.
The beds were also filthy! To be honest the whole bungalow was, so I don't recommend you book this. The water in the shower takes forever. My family was itching the whole time because of the beds! It's as if they do not change the covers or do any routine cleaning.
It's really unfortunate that because of this place, our family reunion which was 5 years in the making didn't get the best customer service experience it deserves.
My cousin tried to post a review in their Facebook page, and got the reply from the screenshot I've attached here. This just shows the quality of customer service you will get if you book this place. Maybe our experience was unique, maybe others will not experience this, but I do not recommend you to try this especially if you're a big group because the inconvenience will just be too much.
Ngày nhận xét: 21 thg 4, 2022
Ngày ở: thg 4 2022
WORST PLACE EVER!
We were greeted with a room that has fishy smell and a dirty toilet bowl. CR sink drain is broken. Ref is full of rust. Kitchen sink clogged. And just when you thought nothing could be worse, at around 4am the AC stopped working! My husband went to the mini hut "reception" to see if we can get them to send someone to come and fix it and there was no one. I tried calling the contact person. First call got through but she didn't pick up. I called again and the phone has been switched off. I called the other phone posted on their FB page and it's switched off too.
It was only at 8am when they started accepting calls again. I demanded for a room change but they said they are full and that I have to wait til 11am.
The room that they will transfer us to is facing the pool and I saw there were a lot of people there when we came and I can already imagine how noisy it will be. Plus, I've chosen this place as I particularly like what they posted on Agoda which is a twin room (they call it quadruple room) facing the beach. Owner said there's no available room with beach view.
So we decided to just check out at 8am and asked them to refund our payment. The owner refused. She said, no matter what happened we will still be charged because we stayed there already. Even we were awaken at 4am and was no longer able to get back to sleep due to the faulty AC. Yes, she's aware, but NO, she doesn't care!
By the way, they sent a technician and he claimed AC was set to fan. Now they even have the nerve to twist the story. If it's set to fan then it would have been hot from the moment we get into the room! My 15 y.o. son checked it before we sleep because we wanted to make sure it was already set to the max 10 and high cool and my son has confirmed this. So there's no way that what the technician has claimed is true.
My advice when booking for a place to stay, check all available reviews online. If you see even 1 single negative review, don't ignore, unless you want to be the next one to get to experience how horrible this place is. We booked this place early and I only checked the reviews on Agoda. The most recent 1-star review on Google, it wasn't there yet when we booked this place, but we practically experienced the same thing.
Vị trí rất đẹp
577 Small Tabinay, Oriental Mindoro, Puerto Galera, 5203, Philippines|1,52 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
13:00
Trả phòng trước:
11:00
Thông tin nên biết
Khách sạn này chào đón trẻ em
Mọi lứa tuổi
129.489 ₫ (PHP300)/người/đêm
3 tuổi trở xuống
129.489 ₫ (PHP300)/người/đêm
Cho phép mang theo thú cưng có thu phí
