Servatur Isora Suites
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Nhận phòng từ: | 15:00 |
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Trả phòng trước: | 11:00 |
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Servatur Isora Suites
Tọa lạc tại Guia de Isora, Servatur Isora Suites gần biển, cách Bãi biển Arena và Các bãi biển Tenerife 15 phút đi bộ. Khách sạn phù hợp cho khách gia đình này cách Bể bơi công cộng Oasis Los Gigantes 4,1 km và cách Bãi biển Los Gigantes 4,3 km. Hãy ngâm mình thư giãn tại một trong 4 hồ bơi ngoài trời hay tận hưởng những dịch vụ, tiện nghi thể thao, giải trí khác, gồm máng trượt nước và trung tâm thể dục. Các dịch vụ, tiện ích khác tại Khách sạn này bao gồm quyền truy cập Internet không dây miễn phí, phòng trò chơi và TV ở khu vực chung. Thư giãn sau một ngày dài bên cạnh ly đồ uống yêu thích tại quầy bar bên hồ bơi. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm quầy tiếp tân phục vụ 24 giờ/ngày, nhân viên thông thạo nhiều ngôn ngữ và dịch vụ trông giữ/bảo quản hành lý. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 312 phòng được trang bị máy điều hòa cùng minibar. Các phòng có ban công riêng. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí; trong khi các chương trình truyền hình cáp sẽ mang đến những phút giây giải trí thoải mái. Phòng tắm với vòi sen/bồn tắm kết hợp được trang bị bồn tắm và đồ dùng nhà tắm được thiết kế riêng.
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 1 thg 9, 2026
Ngày ở: thg 8 2026
Very disappointing more 2.5*
On arrival we upgraded to all inclusive from bed and breakfast (other family members we went with were all inclusive from booking) this was €735 for 2 adults and 1 child. While walking to our room i was really disappointed by the standard of the place, very tired looking with broken floor tiles and damaged walls. Our room was spacious and a great view of the sea (i emailed to asked for a top floor room which they gave us) it was also very basic and needed some tlc especially the bathroom!
Beds were comfortable enough but only one pillow per person.
We had a room in block C, now i know this isn't the hotels fault but my sleep was disturbed every evening due to music and a barking dog coming from behind our hotel (wish i taken ear plugs)
On our 1st day we arrived mid afternoon so our 1st meal was in the evening, this was very disappointing, luke warm food!
Then we went to play pool and noticed lots of sunbeds were still covered in towels so asked reception if we should be doing the same and she recommended it and there was nothing they could do (We had the same beds for the week and noticed a lot of the reserve beds didn't even get used some days!)
We were lucky enough to get sunbeds around the top pool which was a lot smaller and quieter but unfortunately the edge of the pool was very ruff resulting in lots of cuts for my son (see my photos).
Back to our 1st night we went to the bar and ordered malibu and pineapple juice to be told we needed to pay, i was all inclusive so why? To be told you need to be on all inclusive plus (nothing was mentioned when i asked to upgrade) at the point id had enough and went back to reception to ask for a refund for the upgrade. This only happened the day after when the jet2 rep spoke with reception in Spanish. I was relieved to get our money back which meant we could enjoy our meals when we went out. Overall we had a good week because we pushed all the bad things to the back of our mind and spent every evening out. Los gigantes was a lovely place to visit for a meal at the harbour.
We wont be returning and even nicknamed the hotel eyesore instead or Isora.
Beds were comfortable enough but only one pillow per person.
We had a room in block C, now i know this isn't the hotels fault but my sleep was disturbed every evening due to music and a barking dog coming from behind our hotel (wish i taken ear plugs)
On our 1st day we arrived mid afternoon so our 1st meal was in the evening, this was very disappointing, luke warm food!
Then we went to play pool and noticed lots of sunbeds were still covered in towels so asked reception if we should be doing the same and she recommended it and there was nothing they could do (We had the same beds for the week and noticed a lot of the reserve beds didn't even get used some days!)
We were lucky enough to get sunbeds around the top pool which was a lot smaller and quieter but unfortunately the edge of the pool was very ruff resulting in lots of cuts for my son (see my photos).
Back to our 1st night we went to the bar and ordered malibu and pineapple juice to be told we needed to pay, i was all inclusive so why? To be told you need to be on all inclusive plus (nothing was mentioned when i asked to upgrade) at the point id had enough and went back to reception to ask for a refund for the upgrade. This only happened the day after when the jet2 rep spoke with reception in Spanish. I was relieved to get our money back which meant we could enjoy our meals when we went out. Overall we had a good week because we pushed all the bad things to the back of our mind and spent every evening out. Los gigantes was a lovely place to visit for a meal at the harbour.
We wont be returning and even nicknamed the hotel eyesore instead or Isora.
Phản hồi từ khách sạn
Ngày nhận xét: 2 thg 9, 2026
Hello, DayTrip03558129304!
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet expectations, and we understand how disappointing this must have felt during your holiday.
Our team aims to provide comfortable accommodations, thoughtful amenities, and a seamless experience from arrival to departure. It is clear we fell short of the ideal we strive to deliver, and we regret that this impacted your visit.
We appreciate your detailed observations, as they help us understand where the guest experience did not align with our standards. Your feedback is important to our team’s ongoing focus on consistency, comfort, and clear communication.
We hope you will reconsider and give us another opportunity to provide the welcoming, relaxing stay that our guests should always enjoy.
Best regards,
Equipo directivo
Servatur Isora Suites
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet expectations, and we understand how disappointing this must have felt during your holiday.
Our team aims to provide comfortable accommodations, thoughtful amenities, and a seamless experience from arrival to departure. It is clear we fell short of the ideal we strive to deliver, and we regret that this impacted your visit.
We appreciate your detailed observations, as they help us understand where the guest experience did not align with our standards. Your feedback is important to our team’s ongoing focus on consistency, comfort, and clear communication.
We hope you will reconsider and give us another opportunity to provide the welcoming, relaxing stay that our guests should always enjoy.
Best regards,
Equipo directivo
Servatur Isora Suites
Du lịch với cả gia đình
Ngày nhận xét: 31 thg 8, 2026
Ngày ở: thg 8 2026
Definitely not 4 star
Advertised as 4* but we disagree. Paid for ‘superior suite’ but was not superior. Had a beautiful sea view. Suite was very tired, and no different from a non superior suite. Bathroom had no hand soap dispenser/no soap. Shower we had to hold in our hand to wash, and it was leaking through the shower head, pretty useless really. Couldn’t use magnifying mirror as was rusty and dirty. Shower glass filthy. No towels upon arrival had to go down and ask for some, no bathrobes/slippers as advertised (we probably wouldn’t have used them so no issue for us but you don’t get what you’ve paid for). Safe - we paid for a safe but was a real struggle to open sometimes. Beds comfy but creaked when moving about, and only 1 pillow each provided, did ask for another 2 but never got them. Fan in bedroom one fast speed only so couldn’t keep on in bed as too cold. Kitchen area we didn’t eat in room so no problem for us but not much cutlery/plates etc. Kettle very old and needs a good clean. Nice balcony but the metal table looked dirty and very messy. We were in room C404, across the back was a dog constantly barking at night so take ear plugs. (Not the hotel fault, not blaming them just advising you). Also a hotel/bar a bit behind the rooms blasting music until early hours some nights, (again not the hotel fault, they can’t do anything about that) so definitely take earplugs. We never had towels or bedding changed whilst there although the bed was made up daily. We complained to rep about bathroom and they got the cleaners to do a clean, they put chemicals around shower base and down toilet (it was black), but still glass wasn’t cleaned or the wall at side of sink. 3 pools, very busy, we used the smaller pool at the top and it was nice around that one, young children so not too noisy. Beware in the pool as the sides are very sharp when getting out/playing near the sides. Not enough sun brollies for the amount of sunbeds. And another annoyance around the pool, people leaving towels on sunbeds overnight and many not even coming back during day until very late, we complained to reception as we couldn’t get beds and they said they were not allowed to remove the towels even though ‘it’s forbidden to save a sunbed’ so we started to do the same, only way to ensure we got a bed each and a brolly! Food was okay although sometimes breakfast foods just warm. Snacks during day very much same daily. Some Salad stuff but only ever tuna to go with it, rest was burgers or hotdogs, chicken or fish nuggets, chips.. wouldn’t go again to this hotel as you definitely don’t get what you’re paying for, which was supposed to be a ‘superior suite with sea view’. Also beware of their all-inclusive policy as family member upgraded €780 when she got there (2 adults and a child) and couldn’t even get a Malibu with pineapple in the evening as pineapple juice wasn’t included in the evenings but it’s on the machine in snack bar during the day! Bit of a con really as to what is actually included… they said she should have paid for ‘all-inclusive plus’ but this was not explained when booking in at reception. Staff were generally lovely, no complaints whatsoever about them. We aren’t snobs but we do expect to get what we’ve paid for which should have been a ‘superior suite’ and definitely wasn’t. Couple near us also very unhappy with their room standard. And beware when going in room if you arrive early morning, a chap I was speaking to from London arrived at 5am went in room and there was a family sleeping! Imagine how frightening that was for both parties! Apparently reception ‘didn’t know how that happened’…..
Phản hồi từ khách sạn
Ngày nhận xét: 2 thg 9, 2026
Hello, lynda147!
Thank you for taking the time to share your experience with us. We are truly sorry to learn that your stay did not meet expectations and that several aspects of your accommodation and amenities fell short of the experience we aim to provide.
Our team strives to deliver well-maintained suites, thoughtful comforts, and reliable facilities, and we regret that this was not reflected during your visit. We also understand how important a restful environment and consistent services are to an enjoyable stay, and we are disappointed to hear that you encountered challenges.
We appreciate your recognition of our team members and the sea view, and we value your detailed insights. Feedback like yours helps us stay focused on delivering the high standards our guests expect.
Thank you again for sharing your perspective. We hope to have the opportunity to welcome you back for a visit that better reflects our commitment to a positive guest experience.
Best regards,
Equipo directivo
Servatur Isora Suites
Thank you for taking the time to share your experience with us. We are truly sorry to learn that your stay did not meet expectations and that several aspects of your accommodation and amenities fell short of the experience we aim to provide.
Our team strives to deliver well-maintained suites, thoughtful comforts, and reliable facilities, and we regret that this was not reflected during your visit. We also understand how important a restful environment and consistent services are to an enjoyable stay, and we are disappointed to hear that you encountered challenges.
We appreciate your recognition of our team members and the sea view, and we value your detailed insights. Feedback like yours helps us stay focused on delivering the high standards our guests expect.
Thank you again for sharing your perspective. We hope to have the opportunity to welcome you back for a visit that better reflects our commitment to a positive guest experience.
Best regards,
Equipo directivo
Servatur Isora Suites
Du lịch với cả gia đình
Ngày nhận xét: 1 thg 9, 2026
Ngày ở: thg 8 2026
Disappointing visit, well below 4 star standard
⭐ Definitely NOT a 4-star experience
We stayed at the Servatur Isora, Playa de la Arena, booked through Jet2, and were extremely disappointed.
From arrival, our rooms were well below what we would expect from a 4-star hotel. We experienced broken sofa beds, furniture, lights and cupboard doors, missing advertised amenities, stained bathrooms, poor housekeeping, inadequate Wi-Fi and air conditioning that barely cooled the rooms despite being set to 16°C.
The biggest concerns were the health & safety issues. Broken sunbeds had exposed sharp plastic, a snack-bar chair caught our daughter's back, and damaged pool flooring caused her to cut her foot. The pool was advertised as freshwater but was clearly saltwater, leaving our daughter with very sore skin and costing us €19 for cream. A kettle supplied to another room was also faulty, with the lid falling off when water was poured.
The restaurant had huge queues, food was sometimes incorrectly or not labelled at all, pool toilets were inadequate and the snack bar stopped serving food before its advertised closing time.
To be fair, the staff did try to help, and we appreciate the efforts made by the hotel staff and Jet2 representative Carlos. However, communication seemed to be a major issue, as many things we reported simply weren't resolved despite repeatedly asking.
After around four days, Carlos secured an upgrade for us. We appreciated this, but it only provided a separate seating area, bottled water and branded spirits and didn't resolve the fundamental problems.
On a positive note, the food and pools were the best things about the hotel, which made an otherwise very disappointing situation slightly better.
We booked this as a 4-star all-inclusive holiday, but the rooms and overall standard fell well short of what we expected. There were simply too many maintenance, cleanliness and safety issues for us to feel this represented a 4-star experience.
We stayed at the Servatur Isora, Playa de la Arena, booked through Jet2, and were extremely disappointed.
From arrival, our rooms were well below what we would expect from a 4-star hotel. We experienced broken sofa beds, furniture, lights and cupboard doors, missing advertised amenities, stained bathrooms, poor housekeeping, inadequate Wi-Fi and air conditioning that barely cooled the rooms despite being set to 16°C.
The biggest concerns were the health & safety issues. Broken sunbeds had exposed sharp plastic, a snack-bar chair caught our daughter's back, and damaged pool flooring caused her to cut her foot. The pool was advertised as freshwater but was clearly saltwater, leaving our daughter with very sore skin and costing us €19 for cream. A kettle supplied to another room was also faulty, with the lid falling off when water was poured.
The restaurant had huge queues, food was sometimes incorrectly or not labelled at all, pool toilets were inadequate and the snack bar stopped serving food before its advertised closing time.
To be fair, the staff did try to help, and we appreciate the efforts made by the hotel staff and Jet2 representative Carlos. However, communication seemed to be a major issue, as many things we reported simply weren't resolved despite repeatedly asking.
After around four days, Carlos secured an upgrade for us. We appreciated this, but it only provided a separate seating area, bottled water and branded spirits and didn't resolve the fundamental problems.
On a positive note, the food and pools were the best things about the hotel, which made an otherwise very disappointing situation slightly better.
We booked this as a 4-star all-inclusive holiday, but the rooms and overall standard fell well short of what we expected. There were simply too many maintenance, cleanliness and safety issues for us to feel this represented a 4-star experience.
Phản hồi từ khách sạn
Ngày nhận xét: 2 thg 9, 2026
Hello, Kathryn V!
Thank you for taking the time to share this detailed review. We are truly sorry to learn that your stay did not reflect the level of comfort and reliability our guests should expect.
Your feedback about the condition of accommodations, safety concerns, and overall consistency of service is concerning. We understand how important a well-maintained environment and clear communication are to a relaxing holiday, and we regret that this fell short during your visit.
We are glad to hear that you found the team attentive and that you enjoyed the food and pool areas. Our goal is for every part of the experience to meet that standard, and we remain committed to delivering a stay that is both comfortable and dependable.
Thank you again for sharing your perspective. We value the opportunity to learn from your experience and hope to welcome you back for a visit that reflects the high standards we strive to provide.
Best regards,
Management Team
Servatur Isora Suites
Thank you for taking the time to share this detailed review. We are truly sorry to learn that your stay did not reflect the level of comfort and reliability our guests should expect.
Your feedback about the condition of accommodations, safety concerns, and overall consistency of service is concerning. We understand how important a well-maintained environment and clear communication are to a relaxing holiday, and we regret that this fell short during your visit.
We are glad to hear that you found the team attentive and that you enjoyed the food and pool areas. Our goal is for every part of the experience to meet that standard, and we remain committed to delivering a stay that is both comfortable and dependable.
Thank you again for sharing your perspective. We value the opportunity to learn from your experience and hope to welcome you back for a visit that reflects the high standards we strive to provide.
Best regards,
Management Team
Servatur Isora Suites
Du lịch theo nhóm
PT
Ngày nhận xét: 2 thg 9, 2026
Ngày ở: thg 8 2026
OK, but below expectations
The rating of the service could have been higher because, although we met some very friendly and helpful staff (such as Carlos and Cristiane in the restaurant), we also came across some who were rather unfriendly and even rude (mainly at the pool bar).
The food at the only restaurant is quite varied and well prepared, but at busy times it can get rather chaotic and it takes a long time for dishes to be replenished.
The hotel needs more care and maintenance (some furniture needs replacing, particularly the sofa beds; the doors need adjusting or even replacing with better ones, as they let all the noise from the corridors through). The daily cleaning of the communal areas could also be improved. But the biggest drawback is that the hotel allows guests to leave their towels on the sun loungers overnight – around two-thirds of the sun loungers remain ‘reserved’ like this for days on end, even when the owners of the towels don’t even turn up at the pool all day (we complained at reception, but they said there was nothing they could do).
La Arena beach is wonderful and very close by; the walk there is easy even with children and well worth it (I’d recommend hiring a beach umbrella as the black sand gets very hot).
Note: The sea-view rooms are situated on the top floors, where the balconies have no roof sun protection, awning or canopy; in other words, the sun shines into the living room all day long, making the interior extremely hot – you have to keep the curtains closed at all times, which defeats the purpose of the sea view. Fortunately, we managed to switch to a room on the floor below, with a balcony sheltered from direct sunlight (we lost the view we’d paid extra for, but we were much more comfortable as the sofa where the children slept is right by the window).
The food at the only restaurant is quite varied and well prepared, but at busy times it can get rather chaotic and it takes a long time for dishes to be replenished.
The hotel needs more care and maintenance (some furniture needs replacing, particularly the sofa beds; the doors need adjusting or even replacing with better ones, as they let all the noise from the corridors through). The daily cleaning of the communal areas could also be improved. But the biggest drawback is that the hotel allows guests to leave their towels on the sun loungers overnight – around two-thirds of the sun loungers remain ‘reserved’ like this for days on end, even when the owners of the towels don’t even turn up at the pool all day (we complained at reception, but they said there was nothing they could do).
La Arena beach is wonderful and very close by; the walk there is easy even with children and well worth it (I’d recommend hiring a beach umbrella as the black sand gets very hot).
Note: The sea-view rooms are situated on the top floors, where the balconies have no roof sun protection, awning or canopy; in other words, the sun shines into the living room all day long, making the interior extremely hot – you have to keep the curtains closed at all times, which defeats the purpose of the sea view. Fortunately, we managed to switch to a room on the floor below, with a balcony sheltered from direct sunlight (we lost the view we’d paid extra for, but we were much more comfortable as the sofa where the children slept is right by the window).
Du lịch với cả gia đình
Ngày nhận xét: 1 thg 9, 2026
Ngày ở: thg 8 2026
Tired, and not in need of work
I'd avoid. The staff are fantastic, hard working and very friendly. The rest leaves a lot to be desired.
Phản hồi từ khách sạn
Ngày nhận xét: 2 thg 9, 2026
Curious10083091749, Your review helps others get to know us—thank you so much!
We are grateful for your recognition of our team’s hospitality. We are sorry to hear that other aspects of your visit did not reflect the welcoming experience we strive to provide.
Our goal is to deliver a consistently comfortable and enjoyable stay from start to finish. We appreciate you sharing your perspective, and we value the opportunity to learn from it.
We hope to have the chance to welcome you again for a visit that aligns fully with our standards.
Sincerely,
Management Team
Servatur Isora Suites
We are grateful for your recognition of our team’s hospitality. We are sorry to hear that other aspects of your visit did not reflect the welcoming experience we strive to provide.
Our goal is to deliver a consistently comfortable and enjoyable stay from start to finish. We appreciate you sharing your perspective, and we value the opportunity to learn from it.
We hope to have the chance to welcome you again for a visit that aligns fully with our standards.
Sincerely,
Management Team
Servatur Isora Suites
Vị trí rất đẹp
La Gaviota 1, Guía de Isora, 38680, Tây Ban Nha|5,97 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
11:00
Thông tin nên biết
Không cho phép mang theo thú cưng
Xin lưu ý rằng theo Sắc lệnh Hoàng gia 933/2021, có hiệu lực từ ngày 1 tháng 2 năm 2025, các khách sạn ở Tây Ban Nha có thể yêu cầu cung cấp một số thông tin cá nhân nhất định khi nhận phòng, bao gồm nhưng không giới hạn ở thông tin nhận dạng, địa chỉ, email và số điện thoại đối với khách từ 14 tuổi trở lên, cũng như bằng chứng về mối quan hệ với trẻ vị thành niên dưới 14 tuổi.
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