H10 Timanfaya Palace
+ 97
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 12:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Sử dụng giường sẵn có | Trẻ em cần giường phụ để ngủ trong phòng. |
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Tìm hiểu thêm về H10 Timanfaya Palace
H10 Timanfaya Palace
H10 Timanfaya Palace ở Yaiza, cách Bến du thuyền Rubicon và Bãi biển Flamingo 10 phút lái xe. Khách sạn bãi biển này cách Bãi biển Corralejo 22,9 km và cách Bãi biển Puerto del Carmen 31,7 km. Hãy tận hưởng nhiều dịch vụ, tiện nghi thể thao, giải trí như hồ bơi ngoài trời, hồ bơi trong nhà và sân quần vợt ngoài trời. Các dịch vụ, tiện ích khác tại Khách sạn này bao gồm quyền truy cập Internet không dây miễn phí, cửa hàng quà tặng/sạp báo và hiệu cắt tóc. Khách có thể thưởng thức món ăn mang phong cách quốc tế tại La Bocaina hoặc chọn dùng bữa tại một trong nhiều khu ẩm thực của Khách sạn, bao gồm 4 nhà hàng và quán cà phê. Còn gì tuyệt vời hơn việc thư giãn cùng với ly nước giải khát yêu thích của mình tại quầy bar/khu lounge hoặc quầy bar bên hồ bơi sau một ngày dài. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm nhận phòng nhanh, trả phòng nhanh và dịch vụ giặt ủi/giặt khô. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 305 phòng được trang bị minibar và TV màn hình phẳng. Các phòng có ban công riêng. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí; trong khi các chương trình truyền hình vệ tinh sẽ mang đến những phút giây giải trí thoải mái. Phòng tắm riêng với vòi sen/bồn tắm kết hợp có đồ dùng nhà tắm miễn phí và chậu vệ sinh/vòi rửa.
Đánh giá từ 
Cặp đôi
UK
Ngày nhận xét: 1 thg 9, 2026
Ngày ở: thg 8 2026
Summer break
Yet another fantastic stay at this hotel. Initially a bit disappointed as we were allocated a room in a different area of the hotel , however actually worked to our advantage. Room was lovely and overlooked both the sea & Montana Roja. Food as usual was great , visited Kasbah restaurant 3 times , and the food was very good. Cocktails & drinks on AI basis are fantastic, selection of branded spirits far superior to any other hotel visited. Entertainment was excellent, as were the daily activities. Animation team are great. Best thing about the hotel is the staff, they go above and beyond . They are a credit to the hotel.
Du lịch với cả gia đình
Ngày nhận xét: 2 thg 9, 2026
Ngày ở: thg 8 2026
Poor Management and urgent renovation!
The facilities are in need of updating and with the constant repairs and issues it really impacts the overall experience. The food and drink offering was good with plenty of options throughout the day. We had an issue with a rude and dismissive employee and this was raised with the management - in turn their response was to be aggressive back and not deal with the issue - so be careful as your concerns will be brushed aside. In addition we had one day with no water and the management couldn’t be bothered and we had to keep chasing them up to address the issue - once again no apology or acknowledgement of the failures. It’s a shame because the majority of the staff are amazing but they are let down by poor management and lack of knowledge about customer service. Stained carpets, ceilings falling apart, plumbing issues, terrible management. Whatever the response will be I can assure you they did not care to resolve the issues - I would advise to book other hotels in the area!
Phản hồi từ khách sạn
Ngày nhận xét: 3 thg 9, 2026
Dear Vishul,
We are disappointed to read this review, which is clearly a direct retaliation after we refused to accept the unfounded accusations you made in your recent email.
As you explicitly threatened in your private message, you have now taken to review platforms.
For full transparency with our future guests reading this, we feel it is necessary to share the context of your review:
"Good evening. Having attended the evening events I have to say I’m extremely saddened by the fact that one of your waiters was clearly racist and did not serve us for the entire evening! He served everyone around us expect us - when I called him over to take our order he was clearly not happy and then refused to serve us for the rest of the night! I am disgusted by this behaviour and will be sharing all over social media and your reviews! This is the man!"
And here is the complete response I provided, which prompted your review campaign:
"Dear Mr. S.........,
Thank you for taking the time to contact us regarding your experience during our evening events.
I sincerely apologize if you felt ignored; a lack of attention is certainly not the standard of service we strive to deliver, and I will personally investigate what caused this service failure with our food and beverage team.
However, I must respectfully but firmly address the serious accusation made against our waiter. I cannot accept this type of comment or labeling towards my staff. Our hotel is incredibly proud of its diverse workforce of over 200 employees, 30% of whom are of international origin, primarily from South America and Africa. We foster a culture of absolute equality, inclusion, and respect.
Assuming that a failure or delay in service is driven by racism is an unfounded and very damaging accusation. In fact, making such severe assumptions without basis can itself be considered a form of reverse prejudice towards our hardworking team members.
We always welcome constructive feedback regarding our service and will address the operational issue you experienced. Nevertheless, we stand firmly by the integrity of our team and ask that our staff be treated with the same respect we offer our guests." While we take operational and maintenance feedback seriously to ensure our standards are met, we will never allow serious and unfounded accusations of racism to be used as leverage against our dedicated team.
Sincerely,
Jose Angel Vazquez
GM
We are disappointed to read this review, which is clearly a direct retaliation after we refused to accept the unfounded accusations you made in your recent email.
As you explicitly threatened in your private message, you have now taken to review platforms.
For full transparency with our future guests reading this, we feel it is necessary to share the context of your review:
"Good evening. Having attended the evening events I have to say I’m extremely saddened by the fact that one of your waiters was clearly racist and did not serve us for the entire evening! He served everyone around us expect us - when I called him over to take our order he was clearly not happy and then refused to serve us for the rest of the night! I am disgusted by this behaviour and will be sharing all over social media and your reviews! This is the man!"
And here is the complete response I provided, which prompted your review campaign:
"Dear Mr. S.........,
Thank you for taking the time to contact us regarding your experience during our evening events.
I sincerely apologize if you felt ignored; a lack of attention is certainly not the standard of service we strive to deliver, and I will personally investigate what caused this service failure with our food and beverage team.
However, I must respectfully but firmly address the serious accusation made against our waiter. I cannot accept this type of comment or labeling towards my staff. Our hotel is incredibly proud of its diverse workforce of over 200 employees, 30% of whom are of international origin, primarily from South America and Africa. We foster a culture of absolute equality, inclusion, and respect.
Assuming that a failure or delay in service is driven by racism is an unfounded and very damaging accusation. In fact, making such severe assumptions without basis can itself be considered a form of reverse prejudice towards our hardworking team members.
We always welcome constructive feedback regarding our service and will address the operational issue you experienced. Nevertheless, we stand firmly by the integrity of our team and ask that our staff be treated with the same respect we offer our guests." While we take operational and maintenance feedback seriously to ensure our standards are met, we will never allow serious and unfounded accusations of racism to be used as leverage against our dedicated team.
Sincerely,
Jose Angel Vazquez
GM
Du lịch với cả gia đình
Ngày nhận xét: 4 thg 9, 2026
Ngày ở: thg 7 2026
First class in all ways.
Second time at this hotel. Room very spacious ( sea view). Staff superb and very helpful. Pepe in the restaurant is fantastic. So helpful and pleasant what an asset to the hotel. No waiting for drinks like some other hotels and food excellent with loads of choices. Branded drinks too.
Very relaxing time, so quiet , no rush for sun beds. We found the removing of towels pre 9.30 am to be fantastic. Stops the usual idiots you have putting towels on beds then clearing off for a few hours.
The 9.30am rule was adhered to by 99% of guests but there were still a few who either couldn’t hear ( you are told of the rule when collecting your towels ) , couldn’t read ( there is a sign stating the rule ) or are that entitled they don’t feel the rule applies to them.
Either way it’s good to see the hotel removing the towels , please keep doing this as it adds to the relaxed feel of not having to get up at silly o‘clock to put towels on a bed.
Food we felt was very good. Kasbah restaurant was nice. Wouldn’t like to eat in there every night though as menu limited.
We stayed 2 weeks so got a visit included for each week. Just right
We did look at paying extra for the Privilege option but didn’t think it was worth it - some may feel differently though I guess
To summarize. Staff are the biggest asset to this hotel we think.
A really relaxing time with nothing not to like
We will definitely re book.
Thanks all.
Very relaxing time, so quiet , no rush for sun beds. We found the removing of towels pre 9.30 am to be fantastic. Stops the usual idiots you have putting towels on beds then clearing off for a few hours.
The 9.30am rule was adhered to by 99% of guests but there were still a few who either couldn’t hear ( you are told of the rule when collecting your towels ) , couldn’t read ( there is a sign stating the rule ) or are that entitled they don’t feel the rule applies to them.
Either way it’s good to see the hotel removing the towels , please keep doing this as it adds to the relaxed feel of not having to get up at silly o‘clock to put towels on a bed.
Food we felt was very good. Kasbah restaurant was nice. Wouldn’t like to eat in there every night though as menu limited.
We stayed 2 weeks so got a visit included for each week. Just right
We did look at paying extra for the Privilege option but didn’t think it was worth it - some may feel differently though I guess
To summarize. Staff are the biggest asset to this hotel we think.
A really relaxing time with nothing not to like
We will definitely re book.
Thanks all.
Du lịch theo nhóm
Ngày nhận xét: 2 thg 9, 2026
Ngày ở: thg 8 2026
Amazing hotel
What a wonderful hotel. Cannot fault it. The staff are amazing go above and beyond. Branded drinks and measures huge
Rooms large and lovely comfy beds
Would definitely recommend
Rooms large and lovely comfy beds
Would definitely recommend
Cặp đôi
UK
Ngày nhận xét: 2 thg 9, 2026
Ngày ở: thg 8 2026
Relaxing resort
Just back from fantastic 10 days at this beautiful hotel. The location is first class, right on the sea front. The hotel grounds are very large with plenty of space and gardens with waterfalls.
The two large pools are lovely, they aren't heated. One pool is deep, the other has a gentle slope to around waist height.
The room we stayed in was converted to a double bed which was huge. The room was spotless. We had a balcony with a garden/slight sea view on a very quiet side of the hotel. The only downside was we were by the service road for deliveries so did have a couple of noisy lorries first thing in the morning. The bathroom was large with a walk in shower. Shampoo, conditioner and shower gel are provided in the shower and all smell nice. We had 2 bottles of complimentary water upon arrival. The room also had tea/coffee making facilities and a small fridge.
The hotel is very quiet and relaxing. There were always free sunbeds and the no reserving a sunbed before 9.30am policy worked very well. We always managed to find a bed in a nice quiet spot.
We were half board. Breakfast was great with plenty of choice from cooked through to continental and pastries. Staff would ask if you'd like coffee when you sat down. The evening meals had a different theme each day (Canarian, fish, Italian etc). There was always plenty on offer and extra in the show cooking area. There was too many desserts to choose from. I have a severe food allergy and the staff were great, particularly Abdul who would take me on a tour of the food every night and going through what I could and couldn't have. I also pre-ordered for a couple of nights and had fresh food made separately in the kitchens and brought straight to me. Staff in the buffet were fantastic and kept out tables spotless by cleaning up finished plates etc very promptly.
The pool bar served food and drinks throughout the day. Staff were fantastic and very helpful. The menu here was very good for somebody with a food allergy because all of the allergens were clearly labelled. You could go and get drinks to take away too.
We only saw a couple of the shows on at 9.30 and thought they were good. We did find it went very quiet straight after the show when most people left. A short disco would have been nice and created a nice end to the evenings. The white night was fantastic and it was great to see loads of guests dressing up in white. This was held outside (other nights the entertainment is inside) and felt very special with a great atmosphere.
All of the staff were brilliant and would always be there to help.
The site was spotless with plenty of bins around.
The only thing we found difficult was navigating around the large hotel. There were some signs on the lifts and signs identifying room numbers but a lot of the features around the hotel weren't labelled which we found confusing.
The location is quiet, with the main resort being about a 20 mins walk away. At sunset we had some fanatic sunsets across the sea towards the lighthouse.
We travelled with TUI and did a few of there trips. We weren't picked up from the hotel but had to walk to the neighbouring Flamingo Beach resort to get the TUI trip buses.
We were sad to come home from such a fabulous, relaxing holiday. We have already said we will go back.
The two large pools are lovely, they aren't heated. One pool is deep, the other has a gentle slope to around waist height.
The room we stayed in was converted to a double bed which was huge. The room was spotless. We had a balcony with a garden/slight sea view on a very quiet side of the hotel. The only downside was we were by the service road for deliveries so did have a couple of noisy lorries first thing in the morning. The bathroom was large with a walk in shower. Shampoo, conditioner and shower gel are provided in the shower and all smell nice. We had 2 bottles of complimentary water upon arrival. The room also had tea/coffee making facilities and a small fridge.
The hotel is very quiet and relaxing. There were always free sunbeds and the no reserving a sunbed before 9.30am policy worked very well. We always managed to find a bed in a nice quiet spot.
We were half board. Breakfast was great with plenty of choice from cooked through to continental and pastries. Staff would ask if you'd like coffee when you sat down. The evening meals had a different theme each day (Canarian, fish, Italian etc). There was always plenty on offer and extra in the show cooking area. There was too many desserts to choose from. I have a severe food allergy and the staff were great, particularly Abdul who would take me on a tour of the food every night and going through what I could and couldn't have. I also pre-ordered for a couple of nights and had fresh food made separately in the kitchens and brought straight to me. Staff in the buffet were fantastic and kept out tables spotless by cleaning up finished plates etc very promptly.
The pool bar served food and drinks throughout the day. Staff were fantastic and very helpful. The menu here was very good for somebody with a food allergy because all of the allergens were clearly labelled. You could go and get drinks to take away too.
We only saw a couple of the shows on at 9.30 and thought they were good. We did find it went very quiet straight after the show when most people left. A short disco would have been nice and created a nice end to the evenings. The white night was fantastic and it was great to see loads of guests dressing up in white. This was held outside (other nights the entertainment is inside) and felt very special with a great atmosphere.
All of the staff were brilliant and would always be there to help.
The site was spotless with plenty of bins around.
The only thing we found difficult was navigating around the large hotel. There were some signs on the lifts and signs identifying room numbers but a lot of the features around the hotel weren't labelled which we found confusing.
The location is quiet, with the main resort being about a 20 mins walk away. At sunset we had some fanatic sunsets across the sea towards the lighthouse.
We travelled with TUI and did a few of there trips. We weren't picked up from the hotel but had to walk to the neighbouring Flamingo Beach resort to get the TUI trip buses.
We were sad to come home from such a fabulous, relaxing holiday. We have already said we will go back.
Vị trí xuất sắc
C/ Gran Canaria, 1. Urb, Playa Blanca, 35570, Tây Ban Nha|1,7 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
12:00
Thông tin nên biết
Không cho phép mang theo thú cưng
Xin lưu ý rằng theo Sắc lệnh Hoàng gia 933/2021, có hiệu lực từ ngày 1 tháng 2 năm 2025, các khách sạn ở Tây Ban Nha có thể yêu cầu cung cấp một số thông tin cá nhân nhất định khi nhận phòng, bao gồm nhưng không giới hạn ở thông tin nhận dạng, địa chỉ, email và số điện thoại đối với khách từ 14 tuổi trở lên, cũng như bằng chứng về mối quan hệ với trẻ vị thành niên dưới 14 tuổi.
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H10 Timanfaya Palace: Câu hỏi thường gặp
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