The Hotspring Beach Resort & Spa
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Thông tin nhanh
Nhận phòng từ: | 14:00 |
|---|---|
Trả phòng trước: | 12:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Tiện nghi
Tìm hiểu thêm về The Hotspring Beach Resort & Spa
The Hotspring Beach Resort & Spa
Tọa lạc tại Takua Thung, The Hotspring Beach Resort & Spa trên phố cầu tàu, cách Bãi biển Natai 3 phút lái xe và cách Chùa Wat Prachathikaram 11 phút lái xe. Khách sạn bãi biển này cách Chợ Xanh Khok Kloi 4,9 mi (7,8 km) và cách Cầu Pilai 5,2 mi (8,4 km). Hãy để mình được chăm sóc thật đặc biệt khi ghé đến khu spa, với những dịch vụ massage, trị liệu toàn thân và chăm sóc da mặt. Chắc chắn quý vị sẽ yêu thích những dịch vụ, tiện nghi thể thao, giải trí, bao gồm 3 hồ bơi ngoài trời, suối nước nóng và máng trượt nước. Các dịch vụ, tiện ích khác tại Khách sạn này bao gồm quyền truy cập Internet không dây miễn phí, dịch vụ tư vấn/hỗ trợ khách và khu mua sắm trong khuôn viên. Dịch vụ xe đưa đón miễn phí sẽ mang quý vị đến bãi biển hoặc các khu mua sắm trong khu vực. Thưởng thức món Thái tại Patcharin Restaurant, nhà hàng cạnh hồ bơi với quầy bar/khu lounge và quang cảnh vườn. Khách cũng có thể ở lại phòng và thưởng thức những bữa ăn ngon với dịch vụ phòng (có giới hạn thời gian). Khách có thể dễ dàng gọi đồ uống yêu thích của mình từ hồ bơi của Khách sạn. Khách có thể dùng bữa sáng buffet (có phụ phí) từ 6:30 đến 10:30 hàng ngày. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ xe limo/xe đưa đón hạng sang và dịch vụ giặt ủi/giặt khô. Có kế hoạch tổ chức sự kiện tại Takua Thung? Khách sạn này có khu vực tổ chức rộng 205 mét vuông, bao gồm khu hội nghị và phòng họp. Dịch vụ đưa đón đến bến xe buýt phục vụ miễn phí theo yêu cầu, ngoài ra còn có bãi đậu xe tự phục vụ miễn phí trong khuôn viên. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 75 phòng được trang bị máy điều hòa cùng tủ lạnh và TV màn hình phẳng. Quý vị sẽ luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí; trong khi các chương trình truyền hình cáp sẽ mang đến những phút giây giải trí thoải mái. Các phòng tắm được trang bị buồng tắm vòi sen, đồ dùng nhà tắm miễn phí và máy sấy tóc. Tiện nghi phòng bao gồm điện thoại, cùng két bảo mật và trà túi lọc/cà phê hòa tan miễn phí.
Ngày nhận xét: 18 thg 5, 2026
Ngày ở: thg 2 2026
Super Beach
Ngày nhận xét: 17 thg 8, 2026
Ngày ở: thg 8 2026
Amazing villas and hot springs, but the service needs serious improvement
The staff are generally friendly, but the service is extremely inconsistent, and this is where the hotel falls short.
The biggest problem for us was housekeeping. There seemed to be no fixed time at all for cleaning the room. Every day they came at a completely different time. Even if you put the “Make Up My Room” sign out and then leave for breakfast, the pool or a massage, or specifically ask reception to clean the room while you are out and are told that someone will come straight away, there is no guarantee that this will actually happen.
On one occasion, we asked reception at 7.30am and were specifically told that the room would be cleaned while we were having breakfast. We came back at around 9.30am and it still had not been done. They eventually turned up at 2.30pm. This is particularly frustrating when you have a private pool, as the cleaning takes well over half an hour and you obviously don’t want someone cleaning around you while you are trying to enjoy it. They also cannot properly clean the garden and pool while you are there.
Another very strange thing happened once. A member of staff would suddenly start banging loudly on the door and windows and shouting to tell us that he was leaving a little dish with two bananas outside the villa. We had not asked for it and, as far as we could tell, this was being done at every villa. Being woken up by someone banging on your windows and shouting just to deliver something you never requested is really unnecessary and completely at odds with the peaceful experience you would expect here.
The massages are another story. We had a complimentary 30-minute massage included in our stay, which was actually good, so we decided to pay for an additional one. We were offered the outdoor area and thought it sounded lovely. It wasn’t. There was an enormous amount of noise from the nearby swimming pool, with people jumping in and shouting, so there was absolutely no relaxing atmosphere.
Unfortunately, the therapist was the worst part. She immediately told me that she would do the massage with my trousers on rather than in a swimsuit, which was what had happened with the previous massage and was much more comfortable. During the massage she actually pulled the trousers from both sides hard enough to tear them. And then, incredibly, she answered her phone while she was massaging me. When I complained and someone happened to open the door at that exact moment, she simply hid the phone underneath the pillow so that she would not be seen using it. I honestly couldn’t believe it. This was an extremely unprofessional experience and I really hope management looks into this particular therapist, because she is doing the hotel no favours whatsoever.
Twice we’ve needed the guest service: once at 11.30 pm when we returned from an activity to collect the key, and the other at 6.30 am when we were leaving for an activity to collect the breakfast box (which was quite a task to arrange). On both occasions, the person responsible was asleep under the table in the small adjoining lounge and neither responded nor appeared for ten minutes.
There are also a few issues with the villas themselves. The exterior lighting is poorly designed, with some lights belonging to one villa and others to the neighbouring one. If your neighbour leaves a light on, or isn’t there to switch it off, the room can remain surprisingly bright throughout the night because the curtains are quite thin.
The drainage from the hot spring bath is also very noisy at night, and the decorative water feature in the pool seems to be switched on at random times. On some mornings it started very early and was quite irritating when you were trying to sleep.
The most worrying issue was the false ceiling. It seems there is some kind of gap where animals can get in, because throughout the night we could clearly hear something walking and scratching above the ceiling. That really isn’t something you expect from a villa of this standard and should definitely be investigated.
Breakfast was probably the weakest part of the food experience. There isn’t a huge amount of choice and, considering the humidity in this part of Thailand, it is difficult to understand why no air-conditioned area is made available when the hotel clearly has one. Sitting through breakfast in the heat and humidity isn’t particularly pleasant.
Dinner was very hit and miss. We had some genuinely excellent service from one of the female members of staff, who was extremely professional, but other members of the team were the complete opposite. The same gentleman who was shouting outside the villas about the bananas was also working in the restaurant and seemed to cause more problems than he solved. On one occasion he didn’t write down our order properly and brought things we simply hadn’t ordered. Several members of staff also have very limited English, which can make communication quite difficult.
The location is fine if your main purpose is to stay at the resort and enjoy the hot springs, but it is a long way from pretty much everything. If you want to go out for activities or explore the area, the journeys can be very long, so this is definitely something to bear in mind when booking.
Overall, this is a hotel with huge potential and some genuinely outstanding facilities. The Hot Springs Villas are fantastic and having your own private pool and access to the hot spring is a very special experience. However, the service is simply too inconsistent for a hotel of this standard. There are too many small things that, taken together, make the stay much less relaxing than it should be.
I would absolutely recommend it if your priority is having a beautiful villa and enjoying the hot springs. But if you are looking for a proper spa or wellness retreat, this probably isn’t it. The atmosphere is much more lively and playful, and some areas can be quite noisy. With better housekeeping coordination, more consistent restaurant service, proper attention to maintenance issues and a serious review of the massage service, this could be an exceptional property. At the moment, the facilities are considerably better than the service.
Ngày nhận xét: 26 thg 7, 2026
Ngày ở: thg 7 2026
Ngày nhận xét: 18 thg 7, 2026
Ngày ở: thg 7 2026
Not recommended if you want to experience something.
Ngày nhận xét: 28 thg 5, 2026
Ngày ở: thg 5 2026
Disappointing experience and zero accountability for a pre-booked package
Because I was not familiar with the full itinerary, the staff took advantage of this and completely skipped the welcome drink, the hot spring bath, and the cold water plunge. They were fully aware of what was included in the booking but chose to skip straight to the massage.
When we brought this to the front desk’s attention, their handling of the situation was unacceptable. They tried to rush me into the hot spring and cold plunge after my full-body massage, which completely defeats the purpose of a proper wellness sequence. They then blamed us for being "late," despite the fact that we had explicitly communicated our arrival time of 3:00 PM due to our travel distance.
Their final "solution" was to tell us to return the next day—showing a total lack of empathy for the 60km journey we had just made. To make matters worse, the front desk promised a manager would call us within 24 hours. It has now passed that window, and we have heard nothing. This establishment lacks basic customer service protocols, communication, and an understanding of wellness. Truly a wasted journey.
Vị trí
79 Moo 8, Na Toey,Thai Muang, Ban Khok Kloi, 82120, Thái Lan|4,57 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
14:00
Trả phòng trước:
12:00
Thông tin nên biết
Không cho phép mang theo thú cưng
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