Belek Beach Resort Hotel
+ 291
Tìm khách sạn phù hợp nhất theo tiêu chí giá hoặc sở thích của bạn tại Boğazak cho những ngày bạn chọn
So sánh ưu đãi cho Belek Beach Resort Hotel trên hàng trăm trang web tại cùng một nơi
Tìm ưu đãi có chính sách hủy miễn phí hoặc điểm xếp hạng tuyệt vời
So sánh phòng nghỉ và giá phòng
Chúng tôi so sánh và tìm cho bạn mức giá tốt nhất từ hơn 100 trang web
Thông tin nhanh
Nhận phòng từ: | 14:00 |
|---|---|
Trả phòng trước: | 12:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Dịch vụ đưa đón sân bay
Bể bơi
Trung tâm thể dục
Tìm hiểu thêm về Belek Beach Resort Hotel
Belek Beach Resort Hotel
Tọa lạc tại Bogazkent, Serik, Belek Beach Resort Hotel - All inclusive chỉ cách Công viên bãi biển Belek và Câu lạc bộ golf Gloria 15 phút lái xe. Nơi lưu trú trọn gói này cách Sân golf Montgomerie 12,7 km và cách Nhà hát Aspendos 18,2 km. Hãy để mình được chăm sóc thật đặc biệt khi ghé đến khu spa, với những dịch vụ massage, trị liệu toàn thân và chăm sóc da mặt. Những người thích vùng vẫy thoải mái trong nước có thể thẳng tiến xuống bãi biển riêng hoặc bơi lội tại một trong 2 hồ bơi trong nhà và 3 hồ bơi ngoài trời. Nơi lưu trú này còn có quyền truy cập Internet không dây miễn phí, dịch vụ tư vấn/hỗ trợ khách và dịch vụ trông trẻ (phụ phí). Khách có thể thưởng thức món địa phương và quốc tế tại Aspendos Main Restaurant, một trong 11 nhà hàng của Nơi lưu trú trọn gói hoặc nghỉ lại trong phòng và thưởng thức những bữa ăn ngon với dịch vụ phòng 24 giờ. Thư giãn bên những ly nước mát tại quán bar trên bãi biển, quầy bar bên hồ bơi hoặc một trong 14 quầy bar/khu lounge. Khách có thể dùng bữa sáng buffet miễn phí hàng ngày từ 7:00 đến 11:00. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm máy vi tính, quầy tiếp tân phục vụ 24 giờ/ngày và nhân viên thông thạo nhiều ngôn ngữ. Khu vực phục vụ hội thảo, sự kiện tại Nơi lưu trú trọn gói này bao gồm trung tâm hội nghị và phòng họp. Xe đưa đón sân bay phục vụ 24 giờ với phụ phí, bên cạnh đó cũng có bãi đậu xe có người phục vụ miễn phí trong khuôn viên. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 475 phòng trang trí khác biệt với minibar với thức uống miễn phí và TV LCD. Các phòng có ban công với bàn ghế riêng. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí; trong khi các chương trình truyền hình vệ tinh sẽ mang đến những phút giây giải trí thoải mái. Phòng tắm riêng với bồn tắm hoặc buồng tắm vòi sen có vòi sen phun mưa và đồ dùng nhà tắm miễn phí. License number: 010785
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 29 thg 7, 2026
The Best
This was our first time visiting Belek as we have been to Marmaris and Side previously. This did not disappoint and it was a lovely area at the hotel with shops and a bazar with clothes etc just a 5 minute walk away. We are super fussy when it comes to picking a holiday, so it took us ages to finally pick one, and we are so glad we picked Belek Beach resort. The hotel is immense!
Hotel is super clean. Minibar was restocked daily, beds are super comfy and the housekeeping go above and beyond. They made a little love heart and put my daughters teddy's in them and my daughter was chuffed to bits. (See photo below). Lifts can be a slight pain at times but ive had alot worse elsewhere.
Food - We are pretty fussy when it comes to food but we really enjoyed the food. There was a wide range of food available, with maybe a quarter to my taste. The food that I had was really good, and definitely the best all inclusive food I've ever had. Fresh Crepes, pancakes and waffles etc was amazing for breakfast. Nutella and different homemade jams were also top notch. I actually ended up with a mixed grill some mornings with grilled chicken, sucek, sausages, beans and chips etc. That was also immense!
Lunch was spent most days at the burger place and these are absolutely incredible burgers! I would happily pay £10 for a burger of that standard ar home (Scotland) We did also go to the outside snack bar at the beach for food for fresh pizza and donor meat etc. This was also incredible!
Evening meal was a mix most nights. I think they must have set theme nights like Mexican, Chinese, fish but i never saw it advertised. Some of these dishes were also great. As I said, everything i ate, I really enjoyed! My daughter ended up eating chips and spaghetti most nights and KFC style chicken. That was on most nights.
Pool and water slides - Pool was a nice temperature and so refreshing. We had so much fun on the water slides and the life guards are all great and helpful. Not much of a queue for the slides either was great. Kids splashpark/watermark was great too! We also NEVER struggled for 3 sunbeds next to each other any morning and we went down late about 10.30am most mornings. This was great, as usually its mayhem trying to find sunbeds at different resorts.
The pool bar - these lads deserve a mention on there own as they are great. They get to know you and what drink you want and nothing is ever a hassle for them. Everything always served with a smile. They were always quick at serving so you hardly ever wait long for a drink. The drinks and cocktails are also the best ive ever had at an all inclusive resort. There is also a lad that goes about on roller skates and brings your drinks over to your sunbed. Class!
Entertainment - my daughter loved the mini disco (which we attended every night) and the random shows at the amphitheatre. The circus group and dancers were really good, as was the magic show. There wqs also bouncy castles etc on most nights too which was no extra cost which was magic! The entertainment was also great for the adults, big partys at night in the garden, michael jackson show etc. I also watched the World cup final on the projector in the garden. What a night that was with everyone in great spirits, mixed together from all over the world.
We had an incident where my daughter went to pet a (stray) cat at the Beach and it scratched her, resulting in a trip to the hospital for rabies jabs. I cannot thank the women at guest relations enough for not only sorting out the taxi to the hospital, but asking the taxi driver to syay with us and translate for us at the hospital which he did. Without them and the taxi driver, I would have severely struggled dealing with this, so the taxi man ended up with a well deserved big tip for his troubles.
The reviews speak for themselves. I honestly cant understand some of the negative reviews as we couldn't fault it one bit. We will most certainly be back and we cant wait! See you soon.
The Sims
Hotel is super clean. Minibar was restocked daily, beds are super comfy and the housekeeping go above and beyond. They made a little love heart and put my daughters teddy's in them and my daughter was chuffed to bits. (See photo below). Lifts can be a slight pain at times but ive had alot worse elsewhere.
Food - We are pretty fussy when it comes to food but we really enjoyed the food. There was a wide range of food available, with maybe a quarter to my taste. The food that I had was really good, and definitely the best all inclusive food I've ever had. Fresh Crepes, pancakes and waffles etc was amazing for breakfast. Nutella and different homemade jams were also top notch. I actually ended up with a mixed grill some mornings with grilled chicken, sucek, sausages, beans and chips etc. That was also immense!
Lunch was spent most days at the burger place and these are absolutely incredible burgers! I would happily pay £10 for a burger of that standard ar home (Scotland) We did also go to the outside snack bar at the beach for food for fresh pizza and donor meat etc. This was also incredible!
Evening meal was a mix most nights. I think they must have set theme nights like Mexican, Chinese, fish but i never saw it advertised. Some of these dishes were also great. As I said, everything i ate, I really enjoyed! My daughter ended up eating chips and spaghetti most nights and KFC style chicken. That was on most nights.
Pool and water slides - Pool was a nice temperature and so refreshing. We had so much fun on the water slides and the life guards are all great and helpful. Not much of a queue for the slides either was great. Kids splashpark/watermark was great too! We also NEVER struggled for 3 sunbeds next to each other any morning and we went down late about 10.30am most mornings. This was great, as usually its mayhem trying to find sunbeds at different resorts.
The pool bar - these lads deserve a mention on there own as they are great. They get to know you and what drink you want and nothing is ever a hassle for them. Everything always served with a smile. They were always quick at serving so you hardly ever wait long for a drink. The drinks and cocktails are also the best ive ever had at an all inclusive resort. There is also a lad that goes about on roller skates and brings your drinks over to your sunbed. Class!
Entertainment - my daughter loved the mini disco (which we attended every night) and the random shows at the amphitheatre. The circus group and dancers were really good, as was the magic show. There wqs also bouncy castles etc on most nights too which was no extra cost which was magic! The entertainment was also great for the adults, big partys at night in the garden, michael jackson show etc. I also watched the World cup final on the projector in the garden. What a night that was with everyone in great spirits, mixed together from all over the world.
We had an incident where my daughter went to pet a (stray) cat at the Beach and it scratched her, resulting in a trip to the hospital for rabies jabs. I cannot thank the women at guest relations enough for not only sorting out the taxi to the hospital, but asking the taxi driver to syay with us and translate for us at the hospital which he did. Without them and the taxi driver, I would have severely struggled dealing with this, so the taxi man ended up with a well deserved big tip for his troubles.
The reviews speak for themselves. I honestly cant understand some of the negative reviews as we couldn't fault it one bit. We will most certainly be back and we cant wait! See you soon.
The Sims
Phản hồi từ khách sạn
Ngày nhận xét: 31 thg 7, 2026
Dear Guest,
Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our hotel and services. It would be our pleasure to welcome you back again.
King Regards,
Guest Relations
Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our hotel and services. It would be our pleasure to welcome you back again.
King Regards,
Guest Relations
Du lịch với cả gia đình
Ngày nhận xét: 25 thg 7, 2026
Not a 5* resort.
We are extremely disappointed with our entire week at Belek Beach Resort. Unfortunately, the hotel was nothing like what was advertised. The marketing focuses heavily on the Elite 13+ section, but the standard areas shown online do not reflect the actual guest experience.
The food was very repetitive throughout the week. Some dishes were even served at the same dinner under different names while looking almost identical. Most of the food was under-seasoned, lacked flavour, and was often very greasy. Another disappointing aspect was the hygiene in the restaurant. Flies were constantly landing on the food, including dishes that were left uncovered. This was extremely unhygienic and not something we would ever expect to see in a hotel advertised as a 5-star resort.
The hotel was overcrowded, noisy, and there were queues everywhere. If you wanted a sunbed by the pool, you had to reserve one around 8:00 am. Although Guest Relations occasionally walked around leaving reservation warning cards, the cards stated that towels would only be removed after two hours if nobody returned, which did little to solve the problem.
The cocktails were also disappointing. Drinks such as the Pornstar Martini were made differently by every bartender and rarely matched the description on the menu. Consistency was completely lacking.
Cleanliness was another major issue. Sunbeds and tables around the pool were constantly dirty, and it seemed that one employee was responsible for cleaning both the main pool and the children’s pool. It was obvious that the hotel does not employ enough staff for the number of guests.
Housekeeping was far below what you would expect from a 5-star hotel. We had to make a formal complaint because during the first four days our room floor was not cleaned at all. The shower cabin and other parts of the room were also not cleaned properly. The minibar was not refilled daily as promised, and even when it was, items were often missing.
Relaxing was impossible. Every area of the hotel was crowded and noisy from morning until late at night. Staff from the spa and the hotel photographer constantly approached guests trying to sell their services, often starting conversations in Russian without even asking where you were from. English was very limited among many employees, and the hotel clearly caters primarily to Russian-speaking guests.
Although the hotel claims to have been renovated in 2022, it certainly does not look like it. Many areas appear worn out and poorly maintained, and the overall cleanliness throughout the hotel was disappointing. It is very clear that the hotel is understaffed.
Our final experience confirmed our opinion. We had a late evening transfer after checking out, and reception told us we could use the spa showers. The changing room was unbearably hot, everything was soaking wet, and there was only one shower available. The shower itself was filthy, with mould on the ceiling. There wasn’t even any shampoo available—only one unpleasant-smelling soap dispenser. Calling this a spa is far from reality.
I genuinely have no idea how this hotel has a 4.7 rating on TripAdvisor. Based on our experience, it simply does not reflect the quality, cleanliness, service, or overall standard of the hotel.
Overall, this hotel falls well short of the standards expected from a 5-star resort. We left feeling very disappointed and would definitely not return.
The food was very repetitive throughout the week. Some dishes were even served at the same dinner under different names while looking almost identical. Most of the food was under-seasoned, lacked flavour, and was often very greasy. Another disappointing aspect was the hygiene in the restaurant. Flies were constantly landing on the food, including dishes that were left uncovered. This was extremely unhygienic and not something we would ever expect to see in a hotel advertised as a 5-star resort.
The hotel was overcrowded, noisy, and there were queues everywhere. If you wanted a sunbed by the pool, you had to reserve one around 8:00 am. Although Guest Relations occasionally walked around leaving reservation warning cards, the cards stated that towels would only be removed after two hours if nobody returned, which did little to solve the problem.
The cocktails were also disappointing. Drinks such as the Pornstar Martini were made differently by every bartender and rarely matched the description on the menu. Consistency was completely lacking.
Cleanliness was another major issue. Sunbeds and tables around the pool were constantly dirty, and it seemed that one employee was responsible for cleaning both the main pool and the children’s pool. It was obvious that the hotel does not employ enough staff for the number of guests.
Housekeeping was far below what you would expect from a 5-star hotel. We had to make a formal complaint because during the first four days our room floor was not cleaned at all. The shower cabin and other parts of the room were also not cleaned properly. The minibar was not refilled daily as promised, and even when it was, items were often missing.
Relaxing was impossible. Every area of the hotel was crowded and noisy from morning until late at night. Staff from the spa and the hotel photographer constantly approached guests trying to sell their services, often starting conversations in Russian without even asking where you were from. English was very limited among many employees, and the hotel clearly caters primarily to Russian-speaking guests.
Although the hotel claims to have been renovated in 2022, it certainly does not look like it. Many areas appear worn out and poorly maintained, and the overall cleanliness throughout the hotel was disappointing. It is very clear that the hotel is understaffed.
Our final experience confirmed our opinion. We had a late evening transfer after checking out, and reception told us we could use the spa showers. The changing room was unbearably hot, everything was soaking wet, and there was only one shower available. The shower itself was filthy, with mould on the ceiling. There wasn’t even any shampoo available—only one unpleasant-smelling soap dispenser. Calling this a spa is far from reality.
I genuinely have no idea how this hotel has a 4.7 rating on TripAdvisor. Based on our experience, it simply does not reflect the quality, cleanliness, service, or overall standard of the hotel.
Overall, this hotel falls well short of the standards expected from a 5-star resort. We left feeling very disappointed and would definitely not return.
Phản hồi từ khách sạn
Ngày nhận xét: 26 thg 7, 2026
Dear Guest,
Thank you for taking the time to share your detailed feedback regarding your recent stay with us.
We are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the disappointment you described.
Your comments regarding the variety and quality of the food, restaurant hygiene, housekeeping, minibar service, cleanliness of the pool areas, overcrowding, spa facilities, and the consistency of our bar service have been carefully reviewed. We take all guest feedback seriously, as it helps us identify areas where we can improve.
We regret that our housekeeping service and cleanliness standards fell short during your stay. This is certainly not the level of service we aim to provide, and your comments have been shared with the relevant department managers for immediate review and corrective action.
We also appreciate your observations regarding staffing levels, communication, and the overall guest experience during a busy period. While high occupancy can present operational challenges, it should never compromise the quality of service our guests receive. Your feedback will be taken into account as we continue to improve our operations.
We are especially disappointed to hear about your experience with the spa facilities before your departure. Please be assured that your comments have been forwarded to the responsible teams so that the necessary improvements can be made.
Although we regret that we were unable to provide the holiday you had anticipated, we genuinely appreciate your honest feedback. We hope you will consider giving us another opportunity in the future to demonstrate the high standards of hospitality that we strive to deliver.
Kind regards,
Belek Beach Resort Team
Thank you for taking the time to share your detailed feedback regarding your recent stay with us.
We are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the disappointment you described.
Your comments regarding the variety and quality of the food, restaurant hygiene, housekeeping, minibar service, cleanliness of the pool areas, overcrowding, spa facilities, and the consistency of our bar service have been carefully reviewed. We take all guest feedback seriously, as it helps us identify areas where we can improve.
We regret that our housekeeping service and cleanliness standards fell short during your stay. This is certainly not the level of service we aim to provide, and your comments have been shared with the relevant department managers for immediate review and corrective action.
We also appreciate your observations regarding staffing levels, communication, and the overall guest experience during a busy period. While high occupancy can present operational challenges, it should never compromise the quality of service our guests receive. Your feedback will be taken into account as we continue to improve our operations.
We are especially disappointed to hear about your experience with the spa facilities before your departure. Please be assured that your comments have been forwarded to the responsible teams so that the necessary improvements can be made.
Although we regret that we were unable to provide the holiday you had anticipated, we genuinely appreciate your honest feedback. We hope you will consider giving us another opportunity in the future to demonstrate the high standards of hospitality that we strive to deliver.
Kind regards,
Belek Beach Resort Team
Du lịch với cả gia đình
Ngày nhận xét: 31 thg 7, 2026
Nice holiday but not great.
Whilst there are a lot of good thing things to say about this hotel there is also a lot of negatives.
Firstly I'm disabled my partner is my carer and I had my daughter whose birthday holiday this was and her boyfriend.
We had a disabled room on the elite 13+ side of the hotel.
The room was clean and tidy when we arrived, it had a fridge with 1 Coke, 1 Coke Zero 1 Fanta 1 Ice tea 1 beer and the worst crackers I've ever eaten.
There was a kettle with packet tea and coffee. Plenty of space for my wheelchair and a small balcony with a table and chairs.
Now to the bathroom. Great toilet with handles either size and was higher than a normal toilet.
Shower was a walk in shower, with pull down seat which I couldn't use because you pull the leg down and the leg would just collapse with the seat which there was nothing that could be done about, which was my choosing as didn't want to speak to guest relations as not many spoke English enough for me to try to explain and it was the design of the chair which I didn't want to risk collapsing. So had to shower in my wheelchair ever night. Which meant going out with a wet bum in the evening.
Unfortunately that wasn't the only issue we had. We went for our one al carte meal, which for 2 weeks is a bit stingy, especially when it's not made very clear that was the case. Especially for the price of the holiday. Well we choose the Mexican restaurant thinking you can't really go wrong. And unfortunately my daughter was given raw chicken in her wrap which put us off and made us keep checking that things were cooked. Portions were very small, I had the beef fajita only to be given one small wrap as a main. You were not offered any sides and the rest had a very small beef burrito which was lacking beef only rice,on its own.
There is 2 buffet restaurants one on the elite side which wasn't very big but was quiet. The main restaurant was extremely busy and most evenings struggled to get a seat inside or out. It was a lot of same food every night with Saturday being the only day that was different. And if you went past 8oclock a lot of the food was not replenish on some dishes and deserts. The staff in the main restaurant were very rude. But elite staff were fantastic. The pool bar staff on the elite side were amazing especially the lady with the ponytail and hat (can't remember her name).
I tried the hoist in the main pool but it was the entertainment pool in the afternoon so couldn't really move about. But I didn't ask if they could take to the elite side as the pool was a lot quiet and they did. Which was brilliant and couldn't fault the staff there.
My daughter and her boyfriend went to try the indoor pool for me as it had a hoist in there but were put off and immediately came out as the pool was disgustingly filthy.
We did have some really lovely days and for the most part enjoyed the holiday.
BUT for the money you are paying which was £2500 a person or £10k for all of us, I would have expected more.
Entertainment was ok, but need to stop letting people in when the show starts, as someone who has to sit at the front it was extremely annoying and must put the dancers off and be dangerous.
The cleaners in the rooms would make the beds and sweep but didn't seem to do much else. my daughter used a cup and was put back dirty to be reused.
Other than that it was a lovely holiday but not great.
Firstly I'm disabled my partner is my carer and I had my daughter whose birthday holiday this was and her boyfriend.
We had a disabled room on the elite 13+ side of the hotel.
The room was clean and tidy when we arrived, it had a fridge with 1 Coke, 1 Coke Zero 1 Fanta 1 Ice tea 1 beer and the worst crackers I've ever eaten.
There was a kettle with packet tea and coffee. Plenty of space for my wheelchair and a small balcony with a table and chairs.
Now to the bathroom. Great toilet with handles either size and was higher than a normal toilet.
Shower was a walk in shower, with pull down seat which I couldn't use because you pull the leg down and the leg would just collapse with the seat which there was nothing that could be done about, which was my choosing as didn't want to speak to guest relations as not many spoke English enough for me to try to explain and it was the design of the chair which I didn't want to risk collapsing. So had to shower in my wheelchair ever night. Which meant going out with a wet bum in the evening.
Unfortunately that wasn't the only issue we had. We went for our one al carte meal, which for 2 weeks is a bit stingy, especially when it's not made very clear that was the case. Especially for the price of the holiday. Well we choose the Mexican restaurant thinking you can't really go wrong. And unfortunately my daughter was given raw chicken in her wrap which put us off and made us keep checking that things were cooked. Portions were very small, I had the beef fajita only to be given one small wrap as a main. You were not offered any sides and the rest had a very small beef burrito which was lacking beef only rice,on its own.
There is 2 buffet restaurants one on the elite side which wasn't very big but was quiet. The main restaurant was extremely busy and most evenings struggled to get a seat inside or out. It was a lot of same food every night with Saturday being the only day that was different. And if you went past 8oclock a lot of the food was not replenish on some dishes and deserts. The staff in the main restaurant were very rude. But elite staff were fantastic. The pool bar staff on the elite side were amazing especially the lady with the ponytail and hat (can't remember her name).
I tried the hoist in the main pool but it was the entertainment pool in the afternoon so couldn't really move about. But I didn't ask if they could take to the elite side as the pool was a lot quiet and they did. Which was brilliant and couldn't fault the staff there.
My daughter and her boyfriend went to try the indoor pool for me as it had a hoist in there but were put off and immediately came out as the pool was disgustingly filthy.
We did have some really lovely days and for the most part enjoyed the holiday.
BUT for the money you are paying which was £2500 a person or £10k for all of us, I would have expected more.
Entertainment was ok, but need to stop letting people in when the show starts, as someone who has to sit at the front it was extremely annoying and must put the dancers off and be dangerous.
The cleaners in the rooms would make the beds and sweep but didn't seem to do much else. my daughter used a cup and was put back dirty to be reused.
Other than that it was a lovely holiday but not great.
Khách đi công tác
Ngày nhận xét: 28 thg 7, 2026
Thank youu
We had a wonderful stay at this hotel. The staff were friendly, professional, and always ready to help. The rooms were clean and comfortable, the food was delicious, and the beach was beautiful. Thank you for making our holiday so enjoyable. We will definitely come back!
Phản hồi từ khách sạn
Ngày nhận xét: 31 thg 7, 2026
Dear Guest,
Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our hotel and services. It would be our pleasure to welcome you back again.
King Regards,
Guest Relations
Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our hotel and services. It would be our pleasure to welcome you back again.
King Regards,
Guest Relations
Du lịch với cả gia đình
Ngày nhận xét: 16 thg 5, 2026
Mixed review
We are currently staying at this hotel and overall it has been a mixed experience.
The drinks and cocktails are really nice with a good selection available, and all of the waiters and waitresses have been lovely and very friendly throughout our stay. The burger bar is also a great addition and probably one of the best food options for families.
The main restaurant food is okay with a decent variety for adults, but there aren’t many choices aimed at children.
Unfortunately, the entertainment has been disappointing. The daytime kids entertainment is very poor and there doesn’t seem to be much going on for them. Evening entertainment also isn’t great — most acts are people miming to music and it becomes very repetitive after a few nights. Just felt like the entertainment team was very enthusiastic. Some of the shows they had like the Michael Jackson show and the circus show they were really good.
One thing that really concerned us was that a child pooed in the kids splash park. The area was simply closed for the evening, the mess was removed, chlorine was added, and it reopened the next morning. We didn’t feel this was handled properly from a hygiene point of view.
We also experienced some rude behaviour during our stay. Some guests regularly push in front of others at meal times which makes the restaurant experience stressful. Additionally, one member of the cleaning staff in the downstairs toilets was rude to me while my daughter was upset and crying because she was overtired and needed the toilet. Instead of showing understanding, the cleaner banged on the door, shouted “no, you reception” and tutted at us, which was upsetting and unnecessary.
Overall, there are some positives, especially the friendly restaurant staff and drinks selection, rooms are nice, beds are comfy and our cleaner is really lovely. But there are definitely areas that need improving, particularly entertainment, hygiene handling, and customer service from some staff members.
The drinks and cocktails are really nice with a good selection available, and all of the waiters and waitresses have been lovely and very friendly throughout our stay. The burger bar is also a great addition and probably one of the best food options for families.
The main restaurant food is okay with a decent variety for adults, but there aren’t many choices aimed at children.
Unfortunately, the entertainment has been disappointing. The daytime kids entertainment is very poor and there doesn’t seem to be much going on for them. Evening entertainment also isn’t great — most acts are people miming to music and it becomes very repetitive after a few nights. Just felt like the entertainment team was very enthusiastic. Some of the shows they had like the Michael Jackson show and the circus show they were really good.
One thing that really concerned us was that a child pooed in the kids splash park. The area was simply closed for the evening, the mess was removed, chlorine was added, and it reopened the next morning. We didn’t feel this was handled properly from a hygiene point of view.
We also experienced some rude behaviour during our stay. Some guests regularly push in front of others at meal times which makes the restaurant experience stressful. Additionally, one member of the cleaning staff in the downstairs toilets was rude to me while my daughter was upset and crying because she was overtired and needed the toilet. Instead of showing understanding, the cleaner banged on the door, shouted “no, you reception” and tutted at us, which was upsetting and unnecessary.
Overall, there are some positives, especially the friendly restaurant staff and drinks selection, rooms are nice, beds are comfy and our cleaner is really lovely. But there are definitely areas that need improving, particularly entertainment, hygiene handling, and customer service from some staff members.
Phản hồi từ khách sạn
Ngày nhận xét: 19 thg 5, 2026
Dear Guest,
Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us.
We are pleased to read that you enjoyed our drinks and cocktail selection, the burger bar, the comfort of our rooms and beds, and especially the friendliness of our restaurant team and your room cleaner. Your kind words will certainly be shared with our staff, as such feedback is always highly motivating for our team.
At the same time, we sincerely regret that some aspects of your holiday experience did not fully meet your expectations. Please accept our apologies regarding the entertainment programme, the situation at the children’s splash park, and the behaviour you experienced from certain individuals during your stay.
Guest safety, hygiene, and comfort are extremely important to us. Please kindly note that all necessary hygiene procedures were carried out in accordance with our health and safety protocols following the incident at the splash park. Nevertheless, we fully understand your concerns and appreciate you bringing them to our attention.
We are also very sorry to hear about the unpleasant interaction you experienced in the restroom area. This certainly does not reflect the level of service and hospitality we aim to provide. Your comments have been shared with the relevant department managers in order to review the matter carefully and reinforce the importance of courteous and empathetic guest communication among all team members.
In addition, your feedback regarding the daytime and evening entertainment programme has been noted and will be discussed with our entertainment management team for further improvements, especially concerning activities for children and variety in evening performances.
We truly value all feedback, as it helps us continue improving the quality of our services and guest experience.
Thank you once again for your honest review, and we hope to have the opportunity to welcome you back in the future for a much more enjoyable stay.
Kind regards,
Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us.
We are pleased to read that you enjoyed our drinks and cocktail selection, the burger bar, the comfort of our rooms and beds, and especially the friendliness of our restaurant team and your room cleaner. Your kind words will certainly be shared with our staff, as such feedback is always highly motivating for our team.
At the same time, we sincerely regret that some aspects of your holiday experience did not fully meet your expectations. Please accept our apologies regarding the entertainment programme, the situation at the children’s splash park, and the behaviour you experienced from certain individuals during your stay.
Guest safety, hygiene, and comfort are extremely important to us. Please kindly note that all necessary hygiene procedures were carried out in accordance with our health and safety protocols following the incident at the splash park. Nevertheless, we fully understand your concerns and appreciate you bringing them to our attention.
We are also very sorry to hear about the unpleasant interaction you experienced in the restroom area. This certainly does not reflect the level of service and hospitality we aim to provide. Your comments have been shared with the relevant department managers in order to review the matter carefully and reinforce the importance of courteous and empathetic guest communication among all team members.
In addition, your feedback regarding the daytime and evening entertainment programme has been noted and will be discussed with our entertainment management team for further improvements, especially concerning activities for children and variety in evening performances.
We truly value all feedback, as it helps us continue improving the quality of our services and guest experience.
Thank you once again for your honest review, and we hope to have the opportunity to welcome you back in the future for a much more enjoyable stay.
Kind regards,
Vị trí rất đẹp
No: 12 Antalya TR, Boğazkent, 40. Sk, Boğazak, 07500, Thổ Nhĩ Kỳ|2,14 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
14:00
Trả phòng trước:
12:00
Thông tin nên biết
Không cho phép mang theo thú cưng
Vui lòng liên hệ với khách sạn để tìm hiểu thêm về việc yêu cầu giường phụ.
Belek Beach Resort Hotel: Câu hỏi thường gặp
Bạn cần tìm chuyến bay hoặc thuê xe cho chuyến đi?
Bạn có biết là chúng tôi có thể giúp bạn hoàn tất kế hoạch cho chuyến đi không? Nhận những ưu đãi dành riêng và mức giá tuyệt vời khi đặt vé máy bay và thuê xe.Chuyến bay