Side Star Elegance Hotel - Ultra All Inclusive
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Thông tin nhanh
Nhận phòng từ: | 14:00 |
|---|---|
Trả phòng trước: | 12:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Tìm hiểu thêm về Side Star Elegance Hotel - Ultra All Inclusive
Side Star Elegance Hotel - Ultra All Inclusive
Tọa lạc ở Manavgat, Side Star Elegance Hotel - Ultra All Inclusive gần biển, cách Side West Beach và Cảng Side 5 phút lái xe. Nơi lưu trú trọn gói này cách Side East Beach 3,1 km và cách Công viên nước Aquapark 10,1 km. Hãy để mình được chăm sóc thật đặc biệt khi ghé đến khu spa, với những dịch vụ massage, trị liệu toàn thân và chăm sóc da mặt. Sau khi ngâm mình thư thả ở một trong 3 hồ bơi ngoài trời, bạn có thể thoải mái tắm tại bãi biển riêng. Các dịch vụ, tiện ích khác tại Nơi lưu trú này bao gồm quyền truy cập Internet không dây miễn phí, dịch vụ tư vấn/hỗ trợ khách và dịch vụ trông trẻ (phụ phí). Khách có thể dùng bữa tại Elegance Restaurant, một trong 4 nhà hàng của Nơi lưu trú trọn gói hoặc nghỉ lại trong phòng và thưởng thức những bữa ăn ngon với dịch vụ phòng 24 giờ. Hòa mình cùng đám đông tại tiệc chiêu đãi miễn phí được tổ chức hàng ngày. Khi muốn tìm những ly nước giải khát mát lạnh, hãy ghé vào quán bar trên bãi biển hoặc một trong 7 quầy bar/khu lounge hay 2 quán bar cạnh hồ bơi. Ngoài ra khách cũng có thể dùng bữa sáng buffet miễn phí. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm dịch vụ giặt ủi/giặt khô, quầy tiếp tân phục vụ 24 giờ/ngày và nhân viên thông thạo nhiều ngôn ngữ. Khu vực phục vụ hội thảo, sự kiện tại Nơi lưu trú trọn gói này bao gồm trung tâm hội nghị và phòng họp. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 511 phòng được trang bị minibar và TV LCD. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí; trong khi các chương trình truyền hình vệ tinh sẽ mang đến những phút giây giải trí thoải mái. Các phòng tắm được trang bị buồng tắm vòi sen, đồ dùng nhà tắm miễn phí và máy sấy tóc. Tiện nghi phòng bao gồm két bảo mật và bàn; bên cạnh đó dịch vụ dọn phòng cũng phục vụ hàng ngày. License number: 2199
Ngày nhận xét: 7 thg 6, 2026
Ngày ở: thg 6 2026
Wow! 5* food and service
Phản hồi từ khách sạn
Ngày nhận xét: 8 thg 6, 2026
Thank you for taking the time to share your wonderful feedback about your recent stay at Side Star Elegance. We are thrilled to hear that this was your fourth visit in three years, and that you found our guest relations team to be exceptional in making your stay special.
Our team is delighted that you enjoyed the five-star quality and service at our a la carte restaurants, and that dining outside was an added bonus for you. It's great to know that you appreciated the variety of restaurants, food, and drinks available throughout your stay, as well as the convenient location near Side Old Town. We are also pleased to hear that despite the size of the hotel, it never felt too busy, and that our hardworking staff maintained the hotel impeccably clean.
Your recommendation means the world to us, and we are thrilled to hear that you found your stay worth every penny. We are committed to maintaining the high standards you have come to expect and will share your kind words with our team to continue improving our services.
We are happy you enjoyed your holiday with us and hope to welcome you again to our hotel soon.
Best regards,
Side Star Elegance
Ngày nhận xét: 17 thg 4, 2026
Ngày ở: thg 4 2026
Fantastic, we will be returning!
Phản hồi từ khách sạn
Ngày nhận xét: 18 thg 4, 2026
Thank you so much for taking the time to share your wonderful feedback about your recent stay at Side Star Elegance. We are absolutely thrilled to hear that you and your family had such an amazing experience with us.
We are delighted that you found everything to your satisfaction, from the variety of our food and drinks to the attentiveness and kindness of our staff. It’s heartwarming to know that our team was able to accommodate your request for an upgrade promptly, ensuring you had the best possible stay. Your kind words about our efforts to make your stay enjoyable mean a lot to us.
Your feedback is incredibly valuable, and we will certainly share your kind comments with our team to continue inspiring them to provide exceptional service.
We are happy you enjoyed your holiday with us and hope to welcome you again to our hotel soon.
Best regards,
Side Star Elegance
Ngày nhận xét: 13 thg 8, 2026
Think carefully before booking if you are a Vegetarian
We stayed at the Side Star Elegance Hotel in Side, Turkey, for six nights as a family of five vegetarians on an all-inclusive holiday booked through Jet2.
I am writing this review because I believe future guests, particularly vegetarian families, should know about our experience.
VEGETARIAN FOOD – OUR BIGGEST DISAPPOINTMENT
Before booking, I had a lengthy telephone conversation with a Jet2 representative named Natalie. I specifically asked whether the hotel catered for vegetarians because this was important for our family. I was assured that vegetarian food was available, and based on that assurance I proceeded with the booking.
Unfortunately, what we experienced at the hotel was very different.
We were not asking for special or complicated meals. We simply expected a reasonable vegetarian choice as part of an all-inclusive holiday.
Instead, on many evenings there was little more than salad, fruit and bread. There were often two meat soups but no vegetable soup. Pasta was sometimes available, but there were occasions when there was no vegetarian sauce available – only Bolognese.
Some evenings had a few vegetarian options, but there was no consistency. One evening there might be something suitable and the next few evenings there was virtually nothing.
We were a family of five, all paying the full all-inclusive price.
I raised the matter with the Guest Relations Manager, who listened but explained that there were only around 25 vegetarians staying at the hotel. I found that explanation difficult to accept. The number of vegetarian guests should not determine whether they receive a reasonable choice of food.
Eventually, we became so disappointed and frustrated that we simply stopped complaining.
A VERY POOR FIRST NIGHT
Our journey also contributed to our disappointment.
We left home at 9.00 am and, following baggage delays, did not arrive at the hotel until approximately 1.00 am.
After travelling for such a long time, we went to the 24-hour restaurant and asked whether there was anything vegetarian available.
The chef simply replied "No" and made dismissive hand gestures.
For us, this was a very poor welcome after such a long journey.
THERE WERE POSITIVES
I want this review to be fair.
The beach was lovely and the swimming pools were good. The daytime beach bar actually provided much better vegetarian choices, including jacket potatoes, pizza, chips, salads and fruit.
Most members of staff were polite and hardworking, although communication could sometimes be difficult because of limited English.
The room was comfortable, although the bathroom arrangement provided very little privacy when sharing with another person. The hotel's layout also meant that getting to the beach involved several lifts and a fair amount of walking.
Freshly squeezed orange juice was also an additional €3 per glass despite the holiday being all-inclusive.
JET2'S RESPONSE TO OUR COMPLAINT
After returning home, I made a formal complaint to Jet2.
Jet2 opened a case and subsequently contacted me by telephone. During that conversation, I explained again that I had specifically asked their representative about vegetarian food before booking and had relied on the assurance that the hotel catered for vegetarians.
Unfortunately, Jet2's position was that they would not offer compensation because their criteria did not specifically state on the website that vegetarian food was provided.
I find this extremely disappointing.
I accept that I did not personally read every term and condition or examine every detail of the website before booking. However, I specifically asked the Jet2 representative because vegetarian catering was important to us. If a customer asks a representative a direct question before booking and relies on the answer, I believe that should be taken seriously.
I was also disappointed by the manner in which this was communicated to me. Before I had even asked about compensation, the conversation focused on the website criteria and why Jet2 would not compensate us.
Jet2 did say that our feedback had been passed to the hotel and that the hotel would look into the matter. I appreciate that they have at least raised the issue with the hotel, but this does not change our experience.
AND WHAT ABOUT THE HOTEL?
I also contacted the Side Star Elegance Hotel directly after returning home and made a formal complaint.
Unfortunately, the hotel has not responded to me at all.
I find this particularly disappointing. We gave the hotel the opportunity to respond privately and address our concerns, but despite our complaint, we have received no response whatsoever.
In my opinion, even if the hotel disagreed with our complaint, basic courtesy would have been to acknowledge it and provide a response.
FINAL OPINION
This is not a review saying that everything about the hotel was bad. There were some good aspects, particularly the beach, pools and daytime beach food.
However, for our family of five vegetarians, the evening dining experience was a major problem and significantly affected our enjoyment of the holiday.
If you eat meat, you may have a completely different experience and find plenty of food.
But if you are vegetarian, I would strongly recommend considering alternative hotels in Turkey before booking this one.
For us, this was a very disappointing experience and certainly not what we expected from a five-star all-inclusive hotel.
Rating: 2/5
UK
Ngày nhận xét: 9 thg 8, 2026
A Wonderful Hotel!
Phản hồi từ khách sạn
Ngày nhận xét: 9 thg 8, 2026
Thank you so much for taking the time to share your wonderful feedback about your recent stay with us at Side Star Elegance. We are thrilled to hear that you and your family had such a memorable holiday.
We are delighted that you found our rooms clean and well-furnished, and that our staff, especially Huru, made your stay comfortable. It's fantastic to know that you enjoyed the variety of pools and the entertainment provided by our team. We strive to offer a wide range of activities and dining options, and we are pleased that you appreciated the convenience of our poolside amenities and the extensive choices at our buffet restaurant. We understand that finding suitable food can be challenging for picky eaters, and we appreciate your understanding in this matter.
Your feedback is invaluable to us, and we will certainly share your kind words with our team to continue improving our services.
We are happy you enjoyed your holiday with us and hope to welcome you again to our hotel soon.
Best regards,
Side Star Elegance
Ngày nhận xét: 7 thg 8, 2026
⭐️LOVED IT AND WILL BE BACK⭐️
⭐⭐⭐⭐⭐ Wonderful stay made even better by Mustafa & Muhammer!
I’m American and stayed at Side Star Elegance with my Russian family for 6 fantastic days.
Communication before arrival was excellent, our transfer was on time, and check-in was quick and easy. Staff speak Turkish, Russian, German and English, so communication was never an issue.
The hotel is easy to navigate—even after a couple cocktails/beers. Rooms were clean and comfortable, and the beach is absolutely GORGEOUS! The adults-only pool was a favorite. My only disappointment was pools closing at 18:00. Food was good with lots of variety, though seafood options were limited.
⭐️ The biggest highlight was the PEOPLE.
Muhammer at Ficus/Veranda Bar was OUTSTANDING! Amazing cocktails (his mojito is PERFECT!), but even better was his personality. Always smiling, welcoming and genuinely happy to see guests. His warmth, professionalism and positive attitude are exactly what 5-star service should feel like. Please give this man a money/cash bonus—and a big fan when he works outside! He’s an incredible asset to the hotel.
Mustafa from Guest Relations was equally wonderful. I mentioned that I love baba ghanoush and was sad I hadn’t seen it. He spoke with the kitchen, and the next day—they made it happen! That small gesture meant so much. He listened, cared and made me feel valued. His English is excellent, and he is professional, kind and genuinely cool.
Mustafa & Muhammer didn’t just do their jobs—they made our vacation better. Please recognize and reward them!
We’ll happily return. Next summer: baba ghanoush with Mustafa and another mojito from Muhammer! See you again, Side Star Elegance! ❤️
Phản hồi từ khách sạn
Ngày nhận xét: 8 thg 8, 2026
Thank you so much for taking the time to share your wonderful feedback about your stay at Side Star Elegance. We are thrilled to hear that you had such a fantastic experience with us.
We are delighted that you found our communication before arrival to be excellent and that you appreciated the quick and easy check-in process. It is great to know that the language skills of our staff made your stay more comfortable and that you enjoyed the clean and comfortable rooms, as well as our beautiful beach and adults-only pool. We understand your disappointment regarding the pool closing times and appreciate your feedback on the seafood options.
We are especially pleased to hear your kind words about Muhammer at the Ficus/Veranda Bar and Mustafa from Guest Relations. Their dedication to providing exceptional service truly embodies the spirit of Side Star Elegance, and we will certainly pass on your compliments to them. Your recognition of their efforts is greatly appreciated, and we are proud to have them as part of our team.
Your feedback is invaluable to us and will be shared with our team to continue improving our services.
We are happy you enjoyed your holiday with us and hope to welcome you again to our hotel soon.
Best regards,
Side Star Elegance
Vị trí xuất sắc
Kumköy Mevkii, Manavgat, Antalya, Side, 07330, Thổ Nhĩ Kỳ|1,86 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
14:00
Trả phòng trước:
12:00
Thông tin nên biết
Khách sạn này chào đón trẻ em
11 tuổi trở xuống
Miễn phí
2 tuổi trở xuống
Miễn phí
Không cho phép mang theo thú cưng
Có phục vụ bữa sáng
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