VISIONAPARTMENTS Rue de Berne - Self check-in
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Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 10:00 |
Thú nuôi | Cho phép mang theo thú cưng có thu phí |
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VISIONAPARTMENTS Rue de Berne - Self check-in
VISIONAPARTMENTS Geneva Mont-Blanc ở Trung tâm Geneva, Geneva, cách Trụ sở Liên Hiệp Quốc ở Châu Âu 3 phút lái xe và cách CERN (Trung tâm Nghiên cứu Vật lý Phân tử) 10 phút lái xe. Khách sạn này cách Thánh đường Đức Bà 0,4 km và cách Thư viện Anh 0,6 km. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 30 phòng được trang bị máy điều hòa cùng lò vi sóng và dụng cụ pha espresso. Phòng được trang bị TV màn hình phẳng 32-inch với các chương trình truyền hình cáp để khách giải trí; vá kết nối internet không dây miễn phí giữ bạn luôn kết nối. Các phòng tắm được trang bị buồng tắm vòi sen, đồ dùng nhà tắm miễn phí và máy sấy tóc. Tiện nghi phòng bao gồm điện thoại và ấm điện; bên cạnh đó dịch vụ dọn phòng cũng phục vụ hàng tuần.
Đánh giá từ 
Cặp đôi
Ngày nhận xét: 4 thg 1, 2026
Ngày ở: thg 1 2026
IT TURNED OUT NOT TO BE OUR STYLE.
The location is central and comfortable, just a couple of minutes walk from Cornavin Station, restaurants, supermarkets and general commerce.
The room was small in size, but enough, had a kind of desk, chair and closet, the latter not suitable for long coats, for our taste had a very small window. It was clean and tidy which is always valued.
It lacked bedside tables which was certainly an inconvenience, especially since unfortunately we fell ill while in Switzerland and there was no way to have a glass of water on hand when you were lying down.
The bed was not comfortable, it was not well made, the sheet was upside down, the cover was short so it did not reach your shoulder and pillows were missing, the existing ones were flat as a board.
The bathroom was good size, clean and comfortable.
The room also has a coffee machine, kettle and iron, which is very useful as the place does not have a kitchen. Even if you don't expect even the slightest amenity, not even a bottle of water.
The place does not have reception, if you need something you must order it by mail, whose communication is not fast or efficient, on the contrary, it is late and useless.
We wanted to ask for late check out, so we responded immediately to the email sent the day before our departure, offering to extend the stay, we asked for a late check out of 2 hours, this because I was sick and not looking forward to leaving the hotel at 10 am, (check out time), I was not answered until 10 minutes before having to leave the room, indicating that they had no availability, which was clearly false because the place was not full and for something I had been offered the extension of stay.
Since they do not have reception, the entrance to both the building and the room is by means of a security code, we were not problematic, yes you should be aware of the many mails that arrived the previous day, requesting data in order to send you said code.
The room was small in size, but enough, had a kind of desk, chair and closet, the latter not suitable for long coats, for our taste had a very small window. It was clean and tidy which is always valued.
It lacked bedside tables which was certainly an inconvenience, especially since unfortunately we fell ill while in Switzerland and there was no way to have a glass of water on hand when you were lying down.
The bed was not comfortable, it was not well made, the sheet was upside down, the cover was short so it did not reach your shoulder and pillows were missing, the existing ones were flat as a board.
The bathroom was good size, clean and comfortable.
The room also has a coffee machine, kettle and iron, which is very useful as the place does not have a kitchen. Even if you don't expect even the slightest amenity, not even a bottle of water.
The place does not have reception, if you need something you must order it by mail, whose communication is not fast or efficient, on the contrary, it is late and useless.
We wanted to ask for late check out, so we responded immediately to the email sent the day before our departure, offering to extend the stay, we asked for a late check out of 2 hours, this because I was sick and not looking forward to leaving the hotel at 10 am, (check out time), I was not answered until 10 minutes before having to leave the room, indicating that they had no availability, which was clearly false because the place was not full and for something I had been offered the extension of stay.
Since they do not have reception, the entrance to both the building and the room is by means of a security code, we were not problematic, yes you should be aware of the many mails that arrived the previous day, requesting data in order to send you said code.
Du khách ẩn danh
Ngày nhận xét: 24 thg 6, 2026
Ngày ở: thg 6 2026
While the apartments were clean and bathroom/showers worked well, we had a few issues with this booking. First of all, we were told we need to "check in" 24 hours in advance but were not provided with a web site or instructions on how to do that. We met another couple the next day who was having the same issue. We were in Geneva on one of the hottest days of the year and the air conditioning in the building was not working. We were eventually given a fan to help with air circulation, but were very uncomfortable. There was no one on site to speak to and we had to handle all communication over the phone and via email. Overall, we did not enjoy our stay here.
Du khách ẩn danh
Ngày nhận xét: 24 thg 4, 2026
Ngày ở: thg 4 2026
There is no staff to help you with anything first of all, second I was received the wrong information about the free ride at the airport and it was cancelled 6 years ago.
They did not send me my booking to fill out the check in form neither my access code on time. And there was no one to talk to. Had to send many messages and emails and no reply while I was waiting in the street with my luggages. After many failed attemps I contact Expedia and they gave me my booking number that I should have recorved a week before, and I filled out the form for check in, and then they were late sending me the access code. In general was not pleasant experience dealing with such a low manner people like that.
They did not send me my booking to fill out the check in form neither my access code on time. And there was no one to talk to. Had to send many messages and emails and no reply while I was waiting in the street with my luggages. After many failed attemps I contact Expedia and they gave me my booking number that I should have recorved a week before, and I filled out the form for check in, and then they were late sending me the access code. In general was not pleasant experience dealing with such a low manner people like that.
Du khách ẩn danh
Ngày nhận xét: 22 thg 12, 2025
Ngày ở: thg 12 2025
The check-in service is abysmal. After check in online I had to wait 40 minutes before my code to enter the building was emailed to me. It was late at night and nobody picked up the supposedly 24/7 help line when I called to understand how long I’d have to wait for the code. I decided to go to another hotel and there was no apology, let alone an offer to refund me.
Cặp đôi
Ngày nhận xét: 17 thg 12, 2025
Ngày ở: thg 8 2025
Maybe book direct for fewer check-in problems?
Apartment and location were fine, but checking in around 5.30pm was a nightmare. Reception was not staffed, and I was not sent an access code in advance, so had to scan the QR code on the street door. This asked for my name and booking reference, but it did not accept my Expedia email itinerary number; it eventually worked with the confirmation number from Expedia itinerary web page. This opened a form where I had to enter all of my passport details *and* upload a photo of my passport, prompting an email that said the access code would be sent only if they received a picture of my ID (which I'd already sent), and included another reservation number. Using the QR code a third time with that number prompted another email saying the self-check-in process had been completed and that an access code would be sent if payment had been completed (which it had been), but no code arrived. We were rescued by a very helpful member of staff (Aimée) who was just about to leave for the evening; she called the office who promised to look into it. After another 5-10 minutes they sent the access code and we were able to get in.
If we'd arrived slightly later and had not been helped by Aimée we would have been unable to access the apartment - the office number on the door is only available until 6pm.
OK, partly my fault for not noticing the instructions "To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link", way down on the Expedia confirmation email, but it doesn't really make clear how to do that, and it also said "The front desk is open daily from 9:00 AM - 6:00 PM", which was not true. VISIONAPARTMENTS did send me two emails in advance via Expedia, neither of which mentioned the registration process. The first one said "To facilitate smoother communication regarding your reservation, we encourage you to contact us with your direct email address. Please feel free to get in touch with us at ----@--------.---."; presumably they are unaware that Expedia strip out email addresses from such communications, so I wouldn't have been able to send them my address that way. Their second email, one the day before our arrival, just said "we just want to be sure that you have all the informations you need", without mentioning that I hadn't completed registration.
(I initially posted this in the reviews for VISIONAPARTMENTS Genève-Gare, in error, but have now moved it to the correct listing, for VISIONAPARTMENTS Living Hotel Mont-Blanc, about 150m away.)
If we'd arrived slightly later and had not been helped by Aimée we would have been unable to access the apartment - the office number on the door is only available until 6pm.
OK, partly my fault for not noticing the instructions "To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link", way down on the Expedia confirmation email, but it doesn't really make clear how to do that, and it also said "The front desk is open daily from 9:00 AM - 6:00 PM", which was not true. VISIONAPARTMENTS did send me two emails in advance via Expedia, neither of which mentioned the registration process. The first one said "To facilitate smoother communication regarding your reservation, we encourage you to contact us with your direct email address. Please feel free to get in touch with us at ----@--------.---."; presumably they are unaware that Expedia strip out email addresses from such communications, so I wouldn't have been able to send them my address that way. Their second email, one the day before our arrival, just said "we just want to be sure that you have all the informations you need", without mentioning that I hadn't completed registration.
(I initially posted this in the reviews for VISIONAPARTMENTS Genève-Gare, in error, but have now moved it to the correct listing, for VISIONAPARTMENTS Living Hotel Mont-Blanc, about 150m away.)
Vị trí xuất sắc
Rue de Berne 15, Genève, Grottes-Saint-Gervais, 1201, Thụy Sĩ|1,25 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
10:00
Thông tin nên biết
Cho phép mang theo thú cưng có thu phí
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VISIONAPARTMENTS Rue de Berne - Self check-in: Câu hỏi thường gặp
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