Hotel and Spa Silberhorn
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 11:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Cho phép mang theo thú cưng có thu phí |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Hotel and Spa Silberhorn: đánh giá
CO
Ngày nhận xét: 9 thg 6, 2026
Ngày ở: thg 6 2026
Fairy tale experience
Ngày nhận xét: 2 thg 6, 2026
Ngày ở: thg 6 2026
Lovely hotel
Has the perfect location for visiting the Jungfrau region. The town is almost traffic free, just the odd utility or hotel shuttle to look out for. Or cows at the weekend if the farmers herd them through. Breakfast is standard European , lots of heathy items and a few naughty items. We had half board , the even meal was usually two main options. Sounds limiting but oh the quality. Probably some of the best hotel food in years
Room was a tad noisy, we faced the railway, but due to the unusual heat wave we had to have the doors and windows open. Staff, lovely. Room nice but a bit dusty.
Ngày nhận xét: 4 thg 8, 2026
Excellent location and beautiful views !
Ngày nhận xét: 26 thg 7, 2026
Flies on the breakfast
The breakfast selection looked decent and the food appeared to be of good quality. Unfortunately, there was a serious problem with flies, which were landing all over the uncovered food. The staff in the breakfast room appeared to regard this as normal and made no attempt to cover or protect the items. We decided not to eat breakfast because we did not want to take the risk.
I raised the issue with reception and was told that flies are common in Switzerland at this time of year. That may be true, but flies exist everywhere during warmer weather. Hotels and restaurants still need proper management systems in place to keep them away from food. The food should be covered and protected.
The water pressure in our room was also extremely poor. The shower produced little more than a dribble. The shower curtain covered only half of the bath and appeared to be positioned at the wrong end. The showering space was already very narrow, so we were left trying to wash under a weak flow of water while constantly fighting to stop the curtain from sticking to us. It made a basic function unnecessarily unpleasant.
Another surprise was finding a price list beside the in-room tea and coffee facilities charging CHF 1 for a coffee capsule, instant coffee or a tea bag, with milk powder and sugar priced at CHF 0.50 each. The card did not state that these charges applied only to additional supplies or refills, so it appeared that even the basic refreshments placed in the room were chargeable. This was a first for us.
Switzerland often seems unusually focused on additional charges, whether for tap water in restaurants or even a tea bag in a hotel room.
Overall, the Silberhorn is a clean, well-located and otherwise well-run hotel with an exceptionally pleasant reception team. It is therefore a real shame that the breakfast hygiene concerns, poor shower facilities and unnecessary extra charges significantly spoiled our experience.
Phản hồi từ khách sạn
Ngày nhận xét: 29 thg 7, 2026
Thank you for taking the time to share such detailed feedback following your stay with us.
We are delighted to read that you appreciated our central location next to Wengen station, the cleanliness of your room, and, most importantly, the warm welcome and service provided by our reception team. Your kind words will be shared with them, as they will be pleased to know they made such a positive impression.
We are, however, genuinely sorry that several aspects of your stay did not meet your expectations.
Regarding breakfast, we take food hygiene very seriously. As an alpine village surrounded by nature, flies can occasionally be present during the summer months despite our best efforts. However, we appreciate your comments and understand your concerns. We continually review our procedures to ensure our buffet is presented in a way that maintains both quality and hygiene while remaining practical for a self-service breakfast.
We are also sorry to hear that you experienced poor water pressure in your room and found the shower arrangement uncomfortable. This is certainly not the experience we aim to provide, and we will ask our maintenance team to inspect the shower to ensure everything is functioning as intended.
With regard to the in-room tea and coffee facilities, we are sorry that the price list caused confusion. The tea and coffee provisions provided in the room are complimentary and are replenished free of charge each day during your stay. The prices shown on the card apply only to additional quantities requested beyond the daily complimentary replenishment. We appreciate your feedback and will review the wording of the information provided to ensure this is clearer for future guests.
We regret that these issues affected what was otherwise an enjoyable stay. Your comments are valuable to us, as they help identify areas where we can improve both our facilities and the clarity of our communication.
Thank you once again for your balanced review. We hope that, despite your disappointments, you will consider staying with us again in the future, giving us the opportunity to provide you with the experience we strive to deliver.
Kind regards,
The Hotel Silberhorn Team
Ngày nhận xét: 13 thg 7, 2026
Ngày ở: thg 7 2026
A special thank you to Mario at the front desk. He spoke both Spanish and English, was always kind, professional, and genuinely welcoming. He greeted us every time we came through the lobby and went above and beyond to make sure we had everything we needed. One thing we especially appreciated was that he arranged our taxi back to the airport, which made our departure so much less stressful. Every question we had, he either knew the answer or quickly found it for us.
His outstanding customer service made us feel truly taken care of, and it's one of the reasons we'll definitely be returning. Thank you, Mario!
Khám phá khu vực
Wengiboden 1347, Lauterbrunnen, 3823, Thụy Sĩ|1,54 km từ trung tâm thành phố
Thông tin nên biết
Khách sạn này chào đón trẻ em
Mọi lứa tuổi
977.510 ₫ (CHF30)/người/đêm
5 tuổi trở xuống
Miễn phí
Cho phép mang theo thú cưng có thu phí
Có phục vụ bữa sáng
Các lựa chọn bữa sáng
Bữa sáng kiểu lục địa
Giá bữa sáng
Vui lòng liên hệ với khách sạn để biết thông tin về giá
Thời gian bữa sáng
07:30 - 10:30 từ Thứ Hai đến Chủ Nhật
Cash
Hotel and Spa Silberhorn: Câu hỏi thường gặp


