Grosvenor Hotel Adelaide by Accor
+ 49
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Thông tin nhanh
Nhận phòng từ: | 14:00 |
|---|---|
Trả phòng trước: | 11:00 |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Quầy lễ tân 24 giờ
Khu vực không hút thuốc
Giặt là
Grosvenor Hotel Adelaide by Accor: đánh giá
Đánh giá từ 
Du khách ẩn danh
Ngày nhận xét: 16 thg 6, 2026
Ngày ở: thg 6 2026
Staff on arrival were friendly and welcoming
Rooms comfortable
My only whinge was TV was not working Someone came but couldn't help
Next night asked if fixed but still no
Unfortunately there was no tv for whole 4 nights which I missed
But overall a pleasant stay
Rooms comfortable
My only whinge was TV was not working Someone came but couldn't help
Next night asked if fixed but still no
Unfortunately there was no tv for whole 4 nights which I missed
But overall a pleasant stay
Du khách ẩn danh
Ngày nhận xét: 5 thg 6, 2026
Ngày ở: thg 5 2026
Was disappointed this time as we had a booking for 4, 2 adults and 2 kids woke up on the morning had to show and get to an appointment and there was only 2 towels and 2 face washer cloths they have that liquid soap so you need a washer cloth to lather up the soap. Went to report it at the front desk only it was busy and we had to get to an appointment. When we returned that evening there again was only 2 towels, 2 washed cloths and 2 glasses, 2 tea cups. It's like the room was set up for only 2 people. The hotel also had one lift out of order like last time we were there... other guests also stated that it was near impossible to get an elevator sometimes as they are always full going up and down.
Advised the front desk of having to share towels with our kids. Instead of a sorry the guy just smirked and said fine how many towels do you want and went to get some and handed them to me... There you go he said, just let us know if you need more. His time was condescending. The bathroom also has a huge step up to get in and the only power point is so far from the mirror and vanity unit....looks like who ever remodelled the bathroom had no idea what they are doing. I've worked as project manager refurbishing hotels like the Sydney Hilton and never seen work this shonky. The room we stayed in last time was at the front on top floor and better and cheaper than this time. We are booked for September and I may have to book July as well but are worried about getting this bad room.
Advised the front desk of having to share towels with our kids. Instead of a sorry the guy just smirked and said fine how many towels do you want and went to get some and handed them to me... There you go he said, just let us know if you need more. His time was condescending. The bathroom also has a huge step up to get in and the only power point is so far from the mirror and vanity unit....looks like who ever remodelled the bathroom had no idea what they are doing. I've worked as project manager refurbishing hotels like the Sydney Hilton and never seen work this shonky. The room we stayed in last time was at the front on top floor and better and cheaper than this time. We are booked for September and I may have to book July as well but are worried about getting this bad room.
Du khách ẩn danh
Ngày nhận xét: 28 thg 5, 2026
Ngày ở: thg 5 2026
Lovely helpful staff, Comfortable bed, clean room.
Noisy aircon with no control to change temp and air intake in the ceiling was filthy.
Hot water was lukewarm warm! Lukewarm shower in chilly Adelaide wasn’t good!
Noisy aircon with no control to change temp and air intake in the ceiling was filthy.
Hot water was lukewarm warm! Lukewarm shower in chilly Adelaide wasn’t good!
Khách du lịch một mình
Ngày nhận xét: 24 thg 5, 2026
Ngày ở: thg 5 2026
Great Location and Staff/ Building needs repair
I stayed on floor 4 in May, 2026. The location of this hotel is amazing and incredibly convenient. The staff were also fantastic and friendly.
Unfortunately the property is let down by major maintenance issues. The room smelled musty and stale and the air conditioning was really loud. Turning it off made the room feel more stifling. O there are two lifts but only one lift was working and according to other guests who’ve stayed previously it’s been out of order for at least 3 years. Also the bathroom basin soap container was almost empty. Great staff but the building desperately needs repairs.
Unfortunately the property is let down by major maintenance issues. The room smelled musty and stale and the air conditioning was really loud. Turning it off made the room feel more stifling. O there are two lifts but only one lift was working and according to other guests who’ve stayed previously it’s been out of order for at least 3 years. Also the bathroom basin soap container was almost empty. Great staff but the building desperately needs repairs.
Phản hồi từ khách sạn
Ngày nhận xét: 24 thg 5, 2026
Dear Adventure760644,
Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide.
We are very pleased to hear you enjoyed our central location and found our team to be fantastic and friendly. Your kind comments about our staff are greatly appreciated and will certainly be shared with the team.
At the same time, we sincerely apologise for the maintenance and comfort issues you experienced during your stay. We understand how disappointing it must have been to encounter concerns with the room condition, air conditioning noise, lift availability, and bathroom amenities. Please be assured that your feedback has been shared with the relevant departments, as we recognise the importance of maintaining a comfortable and well-presented environment for all our guests.
We genuinely value your honest feedback, as it helps us identify areas requiring improvement. We do hope to have the opportunity to welcome you back in the future and provide you with a much more seamless experience.
Kind regards,
Harshdeep Singh Sodhi
Night Manager
Grosvenor Hotel Adelaide
Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide.
We are very pleased to hear you enjoyed our central location and found our team to be fantastic and friendly. Your kind comments about our staff are greatly appreciated and will certainly be shared with the team.
At the same time, we sincerely apologise for the maintenance and comfort issues you experienced during your stay. We understand how disappointing it must have been to encounter concerns with the room condition, air conditioning noise, lift availability, and bathroom amenities. Please be assured that your feedback has been shared with the relevant departments, as we recognise the importance of maintaining a comfortable and well-presented environment for all our guests.
We genuinely value your honest feedback, as it helps us identify areas requiring improvement. We do hope to have the opportunity to welcome you back in the future and provide you with a much more seamless experience.
Kind regards,
Harshdeep Singh Sodhi
Night Manager
Grosvenor Hotel Adelaide
Du khách ẩn danh
Ngày nhận xét: 15 thg 5, 2026
Ngày ở: thg 5 2026
Very old, room was dark and smelt bad.
First room was very noisy, did not sleep.
Staff were very helpful and moved to a slightly better room.
Ok, for a one night stay but not recommended for business or any length of time.
First room was very noisy, did not sleep.
Staff were very helpful and moved to a slightly better room.
Ok, for a one night stay but not recommended for business or any length of time.
Khám phá khu vực
125 North Terrace, Adelaide, 5000, Úc|0,83 km từ trung tâm thành phố
Thông tin nên biết
Mọi lứa tuổi
838.526 ₫ (AUD45)/người/đêm
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