Hesperia Playa El Agua
+ 87
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 12:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Dịch vụ đưa đón sân bay
Bể bơi
Trung tâm thể dục
Hesperia Playa El Agua: đánh giá
Đánh giá từ 
Du khách ẩn danh
Ngày nhận xét: 19 thg 10, 2025
Ngày ở: thg 10 2025
Excellent service and all-round package to enjoy the island. Food is very good, service is remarkable.
Du lịch theo nhóm
Ngày nhận xét: 2 thg 7, 2026
Ngày ở: thg 6 2026
Poor service and deteriorating facilities
This is my second visit and the hotel is deteriorating in all its services; honestly, for the next opportunity, I would first consider other options. The issue of the $40 cash deposit required to receive the TV and air conditioning remotes was not communicated to us, so at the reception they tell you it is not mandatory, but if you do not provide it, you will not receive the remote, therefore you cannot use the TV with the remote nor can you self-regulate the air conditioning. The Wi-Fi signal does not reach the rooms; they should install repeaters.
The towels looked like old rags, small, yellow, and frayed; there was no hand towel or bath mat to use after the shower.
The toilet did not fill the water tank unless you opened the lid and applied pressure on the plug. The sink only worked on the hot water side and was unbearably hot.
The issue with the loungers is true; it happened to us during the first visit in the Christmas season; there were not enough!
This time we did not use the buffet.
The towels looked like old rags, small, yellow, and frayed; there was no hand towel or bath mat to use after the shower.
The toilet did not fill the water tank unless you opened the lid and applied pressure on the plug. The sink only worked on the hot water side and was unbearably hot.
The issue with the loungers is true; it happened to us during the first visit in the Christmas season; there were not enough!
This time we did not use the buffet.
Du lịch theo nhóm
Ngày nhận xét: 20 thg 10, 2025
Ngày ở: thg 10 2025
Venezuela is beautiful, but choose your hotel carefully
The rest was generally successful. Particularly enjoyed the nature on the island, it is stunning, diverse landscapes - from green mountains and jungle to desert with cacti, sandy beaches, many palm trees. Margarita Island is a place that we think should be visited, at least once in a lifetime, but when choosing a hotel, you need to be careful. So we decided to write a review to warn of the nuances you might encounter if you lived in Hesperia Playa El Agua.
Let's start with the Nordwind flight. It went well, of course, 14-15 hours is pretty exhausting anyway, but the company did everything to make us comfortable. We flew both back and forth on time. During the journey, we were fed 1 time hot food, quite acceptable taste. Drinks were handed out twice. You could also come and get water/tea/coffee from the stewardesses at any time. On the way back there was refueling in Caracas (about 2 hours), did not get off the plane.!!! Important point: on the airline's website 5 days before departure begins the sale of dope services (in the order management section) - you can buy good seats , for example, at emergency exits.
The host is Pegasus Tourist. Transfer is good, bus is spacious.
Check-in: arrived at the hotel around 13, went to lunch, in the afternoon immediately given the keys. You should bear in mind that they do not immediately give remotes from air conditioners, as well as cards for towels, and say nothing about it. You have to first understand in the room that there is no remote, go to the reception, they say you need a $20 deposit, you go get the deposit, and then they give you the remote and the cards.
The hotel grounds are beautiful, green, quite large, lots of birds, parrots, saw hummingbirds, iguanas, in the dark on palm trees and bushes saw fireflies - very beautiful. There is a swimming pool by the villas as well as a large pool by the restaurant. There are buildings of several floors (many of them have not been inhabited for a long time, as there are not many guests) and villas. We had Holiday Village Room – this is a room in a single-storey cabin with 3 rooms, the room is quite spacious. Wi-fi doesn't catch in rooms. There's a wi fi at the reception. There's a wi fi on the property somewhere.
And that's where the BUT starts:
The number stock is pretty tired. Room 2 has windows into the floor, their locks may be broken, the window doors in many rooms do not close tightly, leaving a gap in which ants, cucaraches, midges, mosquitoes can crawl. Also in the bathroom instead of glass on the window are open blinds, through which anyone can also fly.
Water pressure is low, sometimes there is no hot water or it takes a long time to warm up. There used to be lights out in the whole hotel, once even for three hours, in which case there was no water at all.
Dirty towels, they just don't wash off anymore, and sometimes there are frank stains, maybe dirty bed linen.
The lack of slippers, much less bathrobes, do not add shower utensils, soap and gel had to be knocked out.
No hairdryer in Holiday Village Room.
The hotel has 110 volts of electricity, so the hairdryer brought in from home was barely working.
The electrical locks on the doors break, we locked the door one day and didn't even know the lock was broken, and the door was actually open.
The double room is given only one bottle of water (1.5 litres) per day, which in this heat is clearly not enough.
We had two rooms in these cabins, one had a huge slit in the window door, we knocked out a replacement the next day for a room in one of the blocks of several floors. There were windows closed tightly, the balcony had a chance to dry something, but to say it was better than the villas is difficult. First of all, after a couple of days, there was a broken toilet, which they couldn't fix, they started to offer us other rooms, which were even worse, and lived with a broken toilet, went to the bathroom at the reception.) Secondly, the audibility in these rooms is such that it looks like someone is walking in your room.
Beach:
Playa El Agua – the beach is beautiful, light sand, palm trees, a little crowded.
BUT - few umbrellas, and when more guests arrive (for the weekend) problems with sunbeds begin, many broken sunbeds.
Big waves, swimming is impossible.
Restaurant:
You won't stay hungry.
BUT - there are sour vegetable salads and fruits. The fruit is just watermelon, papaya and tacky melon. Vegetables include green salad, tomatoes, cucumbers, zucchini, cabbage.
They mainly prepare corn tortillas, rice, potatoes, zucchini stewed with carrots. From meat and fish - barracuda, pork, beef, chicken. Meat and fish are very often rubbery!!! Sometimes empanados (like chebureks) were fried, they are delicious, but you have to wait about half an hour by the stove in the heat. By the way, there's no air conditioning in the restaurant, it's kind of wallless, streetwise.
Coffee's pretty decent.
Cleanliness of tables and chairs: they are dirty, you can stain light clothes.
You also have to be careful with the food - there may be something hard in it, not to mention the omelette shell.
Alcohol is plentiful. Cocktails served in plastic cups)
Pool:
Keep the water out of your ears, we went to the clinic with that. The insurance worked perfectly, the clinic was great, the staff was wonderful, there were no claims to medical care!
We didn't need the animation, but we never saw it.
There are no kayaks, no catamarans, etc.
The hotel staff is friendly, they do not refuse to respond, but they do not seek to do anything quickly either.
On the plane, they talked to tourists who lived in Sunsol Ecoland, he's clearly better!
Pegasus and I didn't go on field trips, so we can't comment. We went on a sightseeing tour of the island with a private guide, she has lived on the island for many years, we are thrilled, very many places visited, saw a lot of beauty, drank a delicious coconut cocktail at the Kurwa cafe (there were also cool parrots). She is insanely interesting and humorously tells, takes the most beautiful photos) Recommend everyone, phone can write in private messages.
Then we rented cars and drove around the island ourselves. Drive comfortably, no one races, no license requested). Drove on downloaded Google maps.
We rented cars from two private citizens, I can write phones in private messages.
We wish everyone a beautiful Margarita and a good choice of hotel!
Let's start with the Nordwind flight. It went well, of course, 14-15 hours is pretty exhausting anyway, but the company did everything to make us comfortable. We flew both back and forth on time. During the journey, we were fed 1 time hot food, quite acceptable taste. Drinks were handed out twice. You could also come and get water/tea/coffee from the stewardesses at any time. On the way back there was refueling in Caracas (about 2 hours), did not get off the plane.!!! Important point: on the airline's website 5 days before departure begins the sale of dope services (in the order management section) - you can buy good seats , for example, at emergency exits.
The host is Pegasus Tourist. Transfer is good, bus is spacious.
Check-in: arrived at the hotel around 13, went to lunch, in the afternoon immediately given the keys. You should bear in mind that they do not immediately give remotes from air conditioners, as well as cards for towels, and say nothing about it. You have to first understand in the room that there is no remote, go to the reception, they say you need a $20 deposit, you go get the deposit, and then they give you the remote and the cards.
The hotel grounds are beautiful, green, quite large, lots of birds, parrots, saw hummingbirds, iguanas, in the dark on palm trees and bushes saw fireflies - very beautiful. There is a swimming pool by the villas as well as a large pool by the restaurant. There are buildings of several floors (many of them have not been inhabited for a long time, as there are not many guests) and villas. We had Holiday Village Room – this is a room in a single-storey cabin with 3 rooms, the room is quite spacious. Wi-fi doesn't catch in rooms. There's a wi fi at the reception. There's a wi fi on the property somewhere.
And that's where the BUT starts:
The number stock is pretty tired. Room 2 has windows into the floor, their locks may be broken, the window doors in many rooms do not close tightly, leaving a gap in which ants, cucaraches, midges, mosquitoes can crawl. Also in the bathroom instead of glass on the window are open blinds, through which anyone can also fly.
Water pressure is low, sometimes there is no hot water or it takes a long time to warm up. There used to be lights out in the whole hotel, once even for three hours, in which case there was no water at all.
Dirty towels, they just don't wash off anymore, and sometimes there are frank stains, maybe dirty bed linen.
The lack of slippers, much less bathrobes, do not add shower utensils, soap and gel had to be knocked out.
No hairdryer in Holiday Village Room.
The hotel has 110 volts of electricity, so the hairdryer brought in from home was barely working.
The electrical locks on the doors break, we locked the door one day and didn't even know the lock was broken, and the door was actually open.
The double room is given only one bottle of water (1.5 litres) per day, which in this heat is clearly not enough.
We had two rooms in these cabins, one had a huge slit in the window door, we knocked out a replacement the next day for a room in one of the blocks of several floors. There were windows closed tightly, the balcony had a chance to dry something, but to say it was better than the villas is difficult. First of all, after a couple of days, there was a broken toilet, which they couldn't fix, they started to offer us other rooms, which were even worse, and lived with a broken toilet, went to the bathroom at the reception.) Secondly, the audibility in these rooms is such that it looks like someone is walking in your room.
Beach:
Playa El Agua – the beach is beautiful, light sand, palm trees, a little crowded.
BUT - few umbrellas, and when more guests arrive (for the weekend) problems with sunbeds begin, many broken sunbeds.
Big waves, swimming is impossible.
Restaurant:
You won't stay hungry.
BUT - there are sour vegetable salads and fruits. The fruit is just watermelon, papaya and tacky melon. Vegetables include green salad, tomatoes, cucumbers, zucchini, cabbage.
They mainly prepare corn tortillas, rice, potatoes, zucchini stewed with carrots. From meat and fish - barracuda, pork, beef, chicken. Meat and fish are very often rubbery!!! Sometimes empanados (like chebureks) were fried, they are delicious, but you have to wait about half an hour by the stove in the heat. By the way, there's no air conditioning in the restaurant, it's kind of wallless, streetwise.
Coffee's pretty decent.
Cleanliness of tables and chairs: they are dirty, you can stain light clothes.
You also have to be careful with the food - there may be something hard in it, not to mention the omelette shell.
Alcohol is plentiful. Cocktails served in plastic cups)
Pool:
Keep the water out of your ears, we went to the clinic with that. The insurance worked perfectly, the clinic was great, the staff was wonderful, there were no claims to medical care!
We didn't need the animation, but we never saw it.
There are no kayaks, no catamarans, etc.
The hotel staff is friendly, they do not refuse to respond, but they do not seek to do anything quickly either.
On the plane, they talked to tourists who lived in Sunsol Ecoland, he's clearly better!
Pegasus and I didn't go on field trips, so we can't comment. We went on a sightseeing tour of the island with a private guide, she has lived on the island for many years, we are thrilled, very many places visited, saw a lot of beauty, drank a delicious coconut cocktail at the Kurwa cafe (there were also cool parrots). She is insanely interesting and humorously tells, takes the most beautiful photos) Recommend everyone, phone can write in private messages.
Then we rented cars and drove around the island ourselves. Drive comfortably, no one races, no license requested). Drove on downloaded Google maps.
We rented cars from two private citizens, I can write phones in private messages.
We wish everyone a beautiful Margarita and a good choice of hotel!
Du lịch với cả gia đình
Ngày nhận xét: 24 thg 3, 2026
Ngày ở: thg 12 2025
Terrible experience!
Nothing this great hotel was is now. I don't recommend it. We went to Christmas with the family. The food is lousy, very little variety, maximum two types of meat and neither provicado, and to taste it was to confirm what your eyes told you. And they also do not use buffet assembly or gastronomic display decorated with food. The arepas are mini (as in all hotels) but these were cold and hard at breakfast (every day was the same), there is no white cheese, they never made pancakes in 5 days that I stayed, if you run out of sliced cheese (only one type of cheese) or bar ham you have to ask the waiters to replenish it yourself and you have to wait at least 15 minutes to bring it back. Same with cereal and milk. Cereal only korn flakes. The supposed candy table is just cookies and sweetbread. As a soft drink there is only coke (no more flavors) and if it runs out you also have to wait for the attendant to bring it, because the waiters are not left several but one at a time. There's no latte. There are no options in the menu for children. There's no tea and infusion table. The mid-afternoon snack is arepas and obvious hard and horrible. There's no piña colada in the bar. On the beach just a waiter who does not have enough and you have to wait a long time, it is better to go and get your drink yourself. Upon arrival I was asked for a deposit of $40 for towels and air and TV control, and it is mandatory to pay it in USD and by the way I disliked the fact of questioning your honesty in the commitment to return towels and controls and it is just arriving. The common areas if very nice and almost all are reclaimed and the room painted and acceptable. The staff making a great effort to assist you. A big part of buying an all-inclusive package, is the gastronomic part, in the all-inclusive of meals and drinks. And they just missed the meal part, so the whole experience was negative for us.
Du lịch với cả gia đình
Ngày nhận xét: 21 thg 3, 2026
Ngày ở: thg 2 2026
My worst experience
This year I gave him the opportunity to stay at hesperia playa el agua but I really do not recommend it. First on arrival and to get the towels I had to leave a deposit of $20 (which doesn't make sense) but that wasn't the trouble.... But the towels never arrived, I had to request the refund of my deposit and use the towel that I carry. On the other hand, the all-inclusive included nothing... I tried to dine fish and when I tried it I almost vomited because of its unpleasant taste. The candy table is just sweetbread. ... I wanted to have a pina colada and when I went to order it they no longer had, for dinner on February 14th that was going to be an unforgettable experience but because when I went down with my daughter to dinner at 8 pm there was nothing left.... The room smelled like paint, the shower did not have the stand and to bathe I had to hold it. The bed had termites. But most of all was its gastronomic menu, nothing tasted good and the options were few to offer all-inclusive package better indicate that it is not.
It's really unusual that I paid for something I didn't have. I'm certainly not going to that hotel again.
I only rescue from my stay the pools and the private beach.
It's really unusual that I paid for something I didn't have. I'm certainly not going to that hotel again.
I only rescue from my stay the pools and the private beach.
Khám phá khu vực
Av. 31 de Julio, 6301, Playa El Agua, 6320, Venezuela|0,43 km từ trung tâm thành phố
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Miễn phí
Không cho phép mang theo thú cưng
Có phục vụ bữa sáng
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07:00 - 10:00 từ Thứ Hai đến Chủ Nhật
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