Khách sạn Lakeside Premium Hà Nội
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Thông tin nhanh
Nhận phòng từ: | 14:00 |
|---|---|
Trả phòng trước: | 12:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Tiện nghi
Tìm hiểu thêm về Khách sạn Lakeside Premium Hà Nội
Khách sạn Lakeside Premium Hà Nội
Tọa lạc ở Hà Nội và cách Nhà hát múa rối Thăng Long chỉ vài bước chân, Hanoi Lakeside Premium Hotel & Travel cung cấp dịch vụ tiền sảnh, các phòng không gây dị ứng, xe đạp miễn phí, Wi-Fi miễn phí ở toàn bộ chỗ nghỉ và nhà hàng.
Ngày nhận xét: 19 thg 4, 2026
Ngày ở: thg 4 2026
Good Hotel!
UK
Ngày nhận xét: 5 thg 4, 2026
Ngày ở: thg 3 2026
Beware - misleading, poor condition, dirty, rude management and not as advertised!
The room was poorly maintained, with unfinished repairs (including a partially repaired hole in the wall), patchy paintwork, marks on the walls, and visible water damage stains that appeared old. Skirting boards were dirty and a curtain was hanging off the rail. The bathroom was also substandard, with poor tiling and a loose toilet flush that did not work properly. Overall it was shabby and totally uninviting.
Several advertised features were missing – no robes provided, the bed was not presented as shown, and only two very flat pillows. The layout was also impractical, with very little space to move between the bed and the wall-mounted TV. In addition, the supposed secure luggage storage was actually just an area next to the reception desk and not really secure. There was no checking it in or out, they just kept an eye on it.
The wider property also reflected similar issues. The reception and washroom areas were dirty, worn, and had an unpleasant sewer smell. The overall impression was of a hotel that is not being properly cleaned or maintained. When we complained and said the room was not suitable, the customer service manager (Bryan) acknowledged the issues we raised but was rude, argumentative, and dismissive, and refused to give us a refund, which made the situation even more stressful.
After much back and fore, we left to find somewhere else to stay. By this time, it was late in the day, we had been travelling for over 24 hours with no sleep and we were left dragging our luggage around Hanoi looking for somewhere decent to stay.
The hotel subsequently contacted us and apologised for the inconvenience and offered to give us a refund if we returned to the hotel to process this. Upon doing so, the customer service manager stated that the refund would only be provided on the condition that we left an ‘excellent’ review score (9/10). He then attempted to take my phone to submit this rating himself and requested a screenshot as proof to show his manager.
The only good thing it has going for it is its location in the old town and a short walk to the lake.
All in all a dreadful experience!
Ngày nhận xét: 22 thg 5, 2026
Ngày ở: thg 5 2026
Perfect location
Bathrooms a wee but run down. And bedsheets had some stains on them.
But all in all ok.
Ngày nhận xét: 20 thg 1, 2026
Ngày ở: thg 1 2026
Very trustworthy
Ngày nhận xét: 17 thg 2, 2025
Ngày ở: thg 2 2025
Vị trí xuất sắc
60 Cầu Gỗ, Hà Nội, Quận Hoàn Kiếm, 100000, Việt Nam|0,12 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
14:00
Trả phòng trước:
12:00
Thông tin nên biết
Không cho phép mang theo thú cưng
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