Hilton London Euston
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 12:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Hilton London Euston: đánh giá
Ngày nhận xét: 3 thg 8, 2026
Lovely hotel
Ngày nhận xét: 21 thg 7, 2026
⭐ The Perfect Stay for Study, Business, and Exploring London
From the moment I arrived, the staff were welcoming, professional, and always willing to assist. Their friendly service made me feel at home throughout my stay. My room was clean, comfortable, and well equipped, offering a quiet and relaxing space to unwind after busy days of lectures and exploring London.
The breakfast was excellent, with a wide variety of fresh and delicious options that gave me a great start to each day. I also appreciated the hotel’s elegant atmosphere and its close proximity to museums, restaurants, shopping areas, and many of London’s iconic attractions.
Hilton London Euston was an excellent choice for my stay, whether for study, business, or leisure. I highly recommend it to anyone looking for outstanding service, a convenient location, and a comfortable experience in the heart of London. I would gladly stay here again on my next visit.
Phản hồi từ khách sạn
Ngày nhận xét: 22 thg 7, 2026
We are committed to delivering excellent customer service, and your feedback serves as a great motivation for all of us.
Once again, we sincerely thank you for your kind words and for choosing to stay with us. Should you require any further assistance or have any future travel plans, please feel free to reach out to us. We would be delighted to welcome you back for another wonderful stay.
Yours sincerely
Guest Relations
Ngày nhận xét: 13 thg 7, 2026
Good location
Phản hồi từ khách sạn
Ngày nhận xét: 16 thg 7, 2026
We are committed to delivering excellent customer service, and your feedback serves as a great motivation for all of us.
Once again, we sincerely thank you for your kind words and for choosing to stay with us. Should you require any further assistance or have any future travel plans, please feel free to reach out to us. We would be delighted to welcome you back for another wonderful stay.
Yours sincerely
Guest Relations
Ngày nhận xét: 6 thg 7, 2026
Ngày ở: thg 7 2026
I think this will be my first choice of Hotel when travelling by train from Scotland.
Ngày nhận xét: 5 thg 7, 2026
Ngày ở: thg 7 2026
Not a good stay
Since I am a light sleeper, my single request ahead of time was to be placed in a room away from the elevators. Instead, I was assigned a room directly opposite them. Sitting on the bed, I could hear the lift's automated voice announcing "Floor 2, lift doors opening" as clearly as if I were standing inside the elevator itself.
When I went to reception to flag the issue, the staff member literally smirked at me and said they were fully booked, eventually telling me to come back at 10:00 AM the next day to swap rooms after check-out.
The night that followed was a nightmare. Between the non-stop elevator traffic and the street noise at the front of the building—which sounded like being parked on the M25—I barely slept a wink and felt like crying.
The next morning, I went downstairs with my luggage and explained the situation to a manager. There was no apology whatsoever. They simply told me they would move me later once rooms had been turned over.
If you want a basic night's sleep and standard customer care, do not stay here. The rooms are incredibly noisy, and the staff simply do not care.
Phản hồi từ khách sạn
Ngày nhận xét: 6 thg 7, 2026
Thank you for taking the time to share your feedback. I am truly sorry to learn that your stay with us fell so far below both your expectations and the standards we strive to deliver.
I sincerely apologize that your request for a room away from the elevators was not accommodated. As a light sleeper, you had made your needs clear in advance, and we understand how important a quiet room was, particularly after attending a concert and expecting a comfortable night's rest. It is extremely disappointing to hear that you were instead assigned a room directly opposite the lifts and were disturbed throughout the night by both elevator noise and external street noise.
I am equally concerned by your comments regarding the response you received from our team. The manner in which your concerns were handled, particularly your perception that your complaint was not taken seriously and that you did not receive the empathy or apology you deserved, is not reflective of the level of hospitality and customer care we aim to provide. Please accept my sincere apologies for the frustration and disappointment this caused.
A restful night's sleep is one of the most fundamental expectations of any hotel stay, and it is clear that we failed to provide this for you. Furthermore, the lack of a timely resolution and the absence of a genuine acknowledgment of the impact this had on your experience only added to your dissatisfaction.
Please be assured that your feedback has been shared with the relevant management team for review. We take comments such as yours very seriously, as they help us identify where improvements are needed in both our service delivery and guest communication.
Once again, I am genuinely sorry that your experience was so disappointing and that we let you down on this occasion. Thank you for bringing these matters to our attention, and I hope you will accept our sincerest apologies.
Yours sincerely
Guest Relations
Khám phá khu vực
17-18 Upper Woburn Place, Luân Đôn, Khu Camden của London, WC1H 0HT, Vương quốc Anh|2,05 km từ trung tâm thành phố
Thông tin nên biết
Khách sạn này chào đón trẻ em
17 tuổi trở xuống
711.135 ₫ (GBP20)/người/đêm
3 tuổi trở xuống
Miễn phí
Không cho phép mang theo thú cưng
Có phục vụ bữa sáng
Giá bữa sáng
711.135 ₫ (≈GBP 20)/người
Hilton London Euston: Câu hỏi thường gặp


