Brooklands Hotel Surrey
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 11:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Dịch vụ đưa đón sân bay
Trung tâm thể dục
Spa
Tìm hiểu thêm về Brooklands Hotel Surrey
Brooklands Hotel Surrey
Tọa lạc ở Weybridge, Brooklands Hotel tại khu vực lịch sử, cách Sông Thames và Công viên giải trí Chessington World of Adventures 15 phút lái xe. Khách sạn spa này cách Cung điện Hampton Court 16,9 km và cách LEGOLAND® Windsor 24,8 km. Hãy thư giãn tại khu spa phục vụ đầy đủ các liệu pháp và tận hưởng các dịch vụ massage, trị liệu toàn thân và chăm sóc da mặt. Chắc chắn bạn sẽ thích những dịch vụ, tiện nghi thể thao, giải trí, gồm câu lạc bộ sức khỏe, bồn tắm thủy lực và phòng tắm hơi. Các tiện ích, dịch vụ khác tại Khách sạn phong cách kiến trúc Art Deco này bao gồm quyền truy cập Internet không dây miễn phí, dịch vụ tư vấn/hỗ trợ khách và dịch vụ cưới. Thưởng thức những bữa ăn ngon tại nhà hàng 1907 Bar and Grill với quầy bar/khu lounge hoặc nghỉ lại trong phòng và dùng bữa với dịch vụ phòng 24 giờ. Khách có thể dùng bữa sáng kiểu Anh các ngày trong tuần từ 7:00 đến 10:00 và cuối tuần (phụ phí) từ 7:00 đến 11:00. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm truy cập Internet tốc độ cao (có dây) miễn phí, trung tâm dịch vụ văn phòng và nhận phòng nhanh. Có kế hoạch tổ chức sự kiện tại Weybridge? Khách sạn này có khu vực tổ chức rộng 66 mét vuông, bao gồm khu hội nghị và phòng họp. Có bãi đậu xe tự phục vụ (phụ phí) trong khuôn viên. Hãy nghỉ tại một trong 131 phòng được trang bị TV LCD. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí; trong khi các chương trình truyền hình vệ tinh sẽ mang đến những phút giây giải trí thoải mái. Phòng tắm riêng với buồng tắm vòi sen có vòi sen phun mưa và đồ dùng nhà tắm miễn phí. Tiện nghi phòng bao gồm điện thoại, cùng két bảo mật và bàn.
Đánh giá từ 
Cặp đôi
Ngày nhận xét: 29 thg 7, 2026
Birthday gift
I recently visited your spa and wanted to share my wonderful experience. From the moment I arrived, the customer service was warm and welcoming. The staff took the time to explain the entire spa, including all the facilities available, which made me feel comfortable and well-informed. The treatment I received was incredibly relaxing, and the therapists were professional, attentive, and highly skilled. It was exactly the experience I was hoping for. I also enjoyed lunch at the 1907 Restaurant, which was absolutely delicious. There was a great selection of options available, and the quality of the food was excellent. Overall, I had a fantastic experience and would highly recommend your hotel for a spa visit. I will definitely be returning in the future. Thank you to everyone for making my visit so enjoyable.
Phản hồi từ khách sạn
Ngày nhận xét: 30 thg 7, 2026
Thank you so much and we are so pleased you had such a lovely day and the team looked after you so well! I will be sure to share this with them all and we look forward to welcoming you back to Brooklands and BSPA very soon.
Cặp đôi
Ngày nhận xét: 29 thg 6, 2026
Ngày ở: thg 6 2026
Rooms could be better, great food, shocking service. Lucy saves the day.
We booked a dinner, bed & breakfast package here as we had previously booked a full day event at the Brooklands museum. We booked the hotel through Secret Escapes which was £179 in total, compared to £182 per person if booked direct with the hotel. First impressions are that it's a very modern, popular & well kept place. We were offered an upgrade on check-in - £30 to upgrade to an Executive room which would have given us extra space & a lounge area with a sofa. We declined as we were only there for one night. The guy who checked us in was very informative & gave most of the information we needed. He mentioned that the package we had booked included a pre-dinner glass of prosecco at the bar, but said that if we wanted to take the drink with our meal to just let the waiting staff know when they took our order.
We were given a room on the 2nd floor overlooking a car-park to the rear. The AC in the room had been set to 18º & although it was particularly hot outside when we arrived (around 34º), as we'd been in the air conditioned hotel reception for around 20 minutes before going up to the room, it felt particularly chilly, so we put the temperature up to 22º. The room looked ok at first, but as time went on we noticed a number of annoying issues which pointed to a lack of attention to detail. The wardrobe was very poorly lit, facing the entrance door. It was ok & big enough for an overnight or weekend break, but not really big enough for any longer. There was an iron & ironing board provided which was a nice touch. The bathroom was mostly nicely decorated - but the bottom edge of the door looked like it had been trimmed with a bread-knife & obviously not sealed as it was swollen where it had absorbed moisture. Just unsightly. When we checked for towels there were 2 bath sheets, but only 1 hand towel. Not great for a room for 2. Good points were a heated mirror which stayed clear when the room was steamy & a switch to turn on a speaker in the ceiling which played the TV sound, so no missing anything if you had to nip to the loo whilst watching the TV or listening to music. Backing on to the wardrobe was a shelf above the tea / coffee & kettle area. Unfortunately there was only 1 sachet of coffee & one of hot chocolate, again not great for a booking for 2 people.
Early evening we both showered & changed for dinner before heading down for our 20:30 reservation in the hotel's highly acclaimed 1907 Restaurant. We were seated quickly & the waitress asked if we'd like to order some drinks. We asked for a wine list & also asked for our glasses of prosecco. You'd have thought we'd asked her fo a free bottle. In a very 'teacher telling off a pupil' manner, she told us that we should have ordered those at the bar as an aperatif before we came into the restaurant, even when we told her that her colleague who checked us in had said we could ask for them at the table, she insisted that it would have been clearly noted on our booking confirmation, but that on this occasion she would go to the bar & have them sent to our table, as if she was doing us a favour. She reappeared a few minutes later with the menu's & a wine list. She explained that the package we had booked had only a certain number of options on the menu included & that if we wanted to order anything else there was a supplement to pay. For starter we could have soup, hummus & pita or feta stuffed filo, for mains it was fish & chips, a burger or caesar salad. Everything else was an additional cost. Whilst she was still explaining the menu, a waiter appeared at the table & as soon as the girl had finished speaking, he asked if we'd like to order any wine. We hadn't had chance to look at the list, so we asked him to give us a couple of minutes. Around 20 minutes later we had to get someone's attention & ask if we could order some wine & our food now. Starters came out fairly reasonable time - I had the calamari at a £6 supplement. They were slightly overcooked & starting to feel a little rubbery & chewy, but were tasty & well seasoned. My wife had the fate stuffed filo which was very nice, but too big to finish & the ration of feta to filo was too much. The waiter who cleared our starter plates asked if the food was ok, to which we replied that it was. Again, the mains came out in a reasonable time (around 10 minutes). I'd ordered the baby BBQ ribs at a supplement of £10.50. I have to say they were one of the best rack of rib's I'd ever eaten. My wife chose a rib-eye steak at a supplement of (I think) £22. It was ok, cooked mid-rare as she'd ordered, but was a little tough. When we had finished, the same waitress who had seated us took our plates. Then we waited. And waited. And waited. The restaurant dinner waiting staff seemed to have disappeared, meanwhile a bunch of other staff had appeared & were clearing all the tables around us & setting them for breakfast. We understand that this had to be done, but to have been left & ignored after having our main course plates taken whilst staff around us are obliviously setting other tables for breakfast was extremely frustrating. We had read that a booking for 2 was given a reservation time period of 2 hours. By this time we were approaching 1 hour 40 minutes & we hadn't yet been given any dessert menus, never mind actually ordering. Around 25 minutes after having our main course plates cleared, one of the waitresses who had been setting the breakfast tables (Lucy) approached the table & asked if everything was ok. I told her that the food had been great, but the service shocking & the communication between staff obviously non-existent & that she was the first person who had approached our table to actually ask if EVERYTHING was ok since we'd been seated. She asked if she'd like me to call a manager, I declined as by that point I failed to see how they could make amends for the poor service. Lucy asked me to explain some of the issues so I told her. She said she would go & speak to a manager anyway & see if there was anything they could do for us. Whilst she was gone, a waited came over to the table & asked if we'd like any tea or coffee - we declined & he went away. Not less than a minute later, Lucy came back & said she'd spoken to her manager who has said she could offer us complimentary tea or coffee. You really couldn't make it up!! We explained that this was another example of a lack of communication, that we realised it wasn't her fault, but that we had literally just declined tea & coffee after being offered it. We also remarked that it was unusual to be offered hot drinks before we'd actually finished our meal - she asked had we not had our dessert's brought out yet, to which we replied that we hadn't even ordered them yet as we hadn't seen a menu. She apologised & had menu's brought over straight away. After we'd ordered & had finished our desserts, Lucy came back to our table & again apologised that the service hadn't met our expectations. We had a brief conversation during which we mentioned that it was our anniversary & she asked if we'd had our anniversary plate yet. We explained that we hadn't specifically booked it as an anniversary meal so no one would have known, but she asked us to give her a couple of minutes & she returned with a plate, scribed with' Happy Anniversary' in chocolate piping & with 2 small pieces of cake. So for whoever is reading this from the hotel, your reception / check-in staff need to communicate with your senior waiting staff if they give guests advice that differs from what's written on their package confirmation and in turn your senior waiting staff need to take a leaf out of Lucy's book as she pretty much saved the day after being the only person in the room to notice the frustration we must have been displaying when we were looking round for someone (anyone) to bring us some dessert menu's after a considerable time since our main course plates were cleared.
We were given a room on the 2nd floor overlooking a car-park to the rear. The AC in the room had been set to 18º & although it was particularly hot outside when we arrived (around 34º), as we'd been in the air conditioned hotel reception for around 20 minutes before going up to the room, it felt particularly chilly, so we put the temperature up to 22º. The room looked ok at first, but as time went on we noticed a number of annoying issues which pointed to a lack of attention to detail. The wardrobe was very poorly lit, facing the entrance door. It was ok & big enough for an overnight or weekend break, but not really big enough for any longer. There was an iron & ironing board provided which was a nice touch. The bathroom was mostly nicely decorated - but the bottom edge of the door looked like it had been trimmed with a bread-knife & obviously not sealed as it was swollen where it had absorbed moisture. Just unsightly. When we checked for towels there were 2 bath sheets, but only 1 hand towel. Not great for a room for 2. Good points were a heated mirror which stayed clear when the room was steamy & a switch to turn on a speaker in the ceiling which played the TV sound, so no missing anything if you had to nip to the loo whilst watching the TV or listening to music. Backing on to the wardrobe was a shelf above the tea / coffee & kettle area. Unfortunately there was only 1 sachet of coffee & one of hot chocolate, again not great for a booking for 2 people.
Early evening we both showered & changed for dinner before heading down for our 20:30 reservation in the hotel's highly acclaimed 1907 Restaurant. We were seated quickly & the waitress asked if we'd like to order some drinks. We asked for a wine list & also asked for our glasses of prosecco. You'd have thought we'd asked her fo a free bottle. In a very 'teacher telling off a pupil' manner, she told us that we should have ordered those at the bar as an aperatif before we came into the restaurant, even when we told her that her colleague who checked us in had said we could ask for them at the table, she insisted that it would have been clearly noted on our booking confirmation, but that on this occasion she would go to the bar & have them sent to our table, as if she was doing us a favour. She reappeared a few minutes later with the menu's & a wine list. She explained that the package we had booked had only a certain number of options on the menu included & that if we wanted to order anything else there was a supplement to pay. For starter we could have soup, hummus & pita or feta stuffed filo, for mains it was fish & chips, a burger or caesar salad. Everything else was an additional cost. Whilst she was still explaining the menu, a waiter appeared at the table & as soon as the girl had finished speaking, he asked if we'd like to order any wine. We hadn't had chance to look at the list, so we asked him to give us a couple of minutes. Around 20 minutes later we had to get someone's attention & ask if we could order some wine & our food now. Starters came out fairly reasonable time - I had the calamari at a £6 supplement. They were slightly overcooked & starting to feel a little rubbery & chewy, but were tasty & well seasoned. My wife had the fate stuffed filo which was very nice, but too big to finish & the ration of feta to filo was too much. The waiter who cleared our starter plates asked if the food was ok, to which we replied that it was. Again, the mains came out in a reasonable time (around 10 minutes). I'd ordered the baby BBQ ribs at a supplement of £10.50. I have to say they were one of the best rack of rib's I'd ever eaten. My wife chose a rib-eye steak at a supplement of (I think) £22. It was ok, cooked mid-rare as she'd ordered, but was a little tough. When we had finished, the same waitress who had seated us took our plates. Then we waited. And waited. And waited. The restaurant dinner waiting staff seemed to have disappeared, meanwhile a bunch of other staff had appeared & were clearing all the tables around us & setting them for breakfast. We understand that this had to be done, but to have been left & ignored after having our main course plates taken whilst staff around us are obliviously setting other tables for breakfast was extremely frustrating. We had read that a booking for 2 was given a reservation time period of 2 hours. By this time we were approaching 1 hour 40 minutes & we hadn't yet been given any dessert menus, never mind actually ordering. Around 25 minutes after having our main course plates cleared, one of the waitresses who had been setting the breakfast tables (Lucy) approached the table & asked if everything was ok. I told her that the food had been great, but the service shocking & the communication between staff obviously non-existent & that she was the first person who had approached our table to actually ask if EVERYTHING was ok since we'd been seated. She asked if she'd like me to call a manager, I declined as by that point I failed to see how they could make amends for the poor service. Lucy asked me to explain some of the issues so I told her. She said she would go & speak to a manager anyway & see if there was anything they could do for us. Whilst she was gone, a waited came over to the table & asked if we'd like any tea or coffee - we declined & he went away. Not less than a minute later, Lucy came back & said she'd spoken to her manager who has said she could offer us complimentary tea or coffee. You really couldn't make it up!! We explained that this was another example of a lack of communication, that we realised it wasn't her fault, but that we had literally just declined tea & coffee after being offered it. We also remarked that it was unusual to be offered hot drinks before we'd actually finished our meal - she asked had we not had our dessert's brought out yet, to which we replied that we hadn't even ordered them yet as we hadn't seen a menu. She apologised & had menu's brought over straight away. After we'd ordered & had finished our desserts, Lucy came back to our table & again apologised that the service hadn't met our expectations. We had a brief conversation during which we mentioned that it was our anniversary & she asked if we'd had our anniversary plate yet. We explained that we hadn't specifically booked it as an anniversary meal so no one would have known, but she asked us to give her a couple of minutes & she returned with a plate, scribed with' Happy Anniversary' in chocolate piping & with 2 small pieces of cake. So for whoever is reading this from the hotel, your reception / check-in staff need to communicate with your senior waiting staff if they give guests advice that differs from what's written on their package confirmation and in turn your senior waiting staff need to take a leaf out of Lucy's book as she pretty much saved the day after being the only person in the room to notice the frustration we must have been displaying when we were looking round for someone (anyone) to bring us some dessert menu's after a considerable time since our main course plates were cleared.
Phản hồi từ khách sạn
Ngày nhận xét: 2 thg 7, 2026
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear about the service issues you experienced whilst in 1907 and at main reception and I’ll be passing your comments on to the team so we can address the communication gaps you highlighted. It’s great to hear Lucy made a positive difference and we’ll be sure to recognise her.
You’re absolutely right that the prosecco included in the package should be served at the bar as standard, and I’ll share this with reception to ensure clearer guidance going forward and that all of the team are following the service standards. We appreciate your comments on the room and will review these details with our housekeeping and maintenance teams.
Thank you again for your honesty — it genuinely helps us improve.
You’re absolutely right that the prosecco included in the package should be served at the bar as standard, and I’ll share this with reception to ensure clearer guidance going forward and that all of the team are following the service standards. We appreciate your comments on the room and will review these details with our housekeeping and maintenance teams.
Thank you again for your honesty — it genuinely helps us improve.
Du lịch theo nhóm
Ngày nhận xét: 22 thg 7, 2026
Amazing spa
Amazing spa and facilities! Sara gave an amazing massage, my best ever! would definitely come again.
Phản hồi từ khách sạn
Ngày nhận xét: 23 thg 7, 2026
Thank you for your lovely feedback and we are so pleased you had a fabulous massage here at BSPA at Brooklands we look forward to seeing you back again.
Du lịch theo nhóm
Ngày nhận xét: 19 thg 7, 2026
Impressive
Every member of staff was beyond helpful, always there as if on cue to support in any way they could.jwhen greeted at dinner and I was given a birthday plate at the end. Each staff member was smiling, approachable, friendly and engaging in light conversation. Truly the best customer service I've ever received so consistently throughout the stay. I am genuinely impressed!
Phản hồi từ khách sạn
Ngày nhận xét: 21 thg 7, 2026
Thank you for your lovely review and I will be delighted to share this with my team. We are so pleased you had a great stay and the team is what made the difference, thank you and I hope we can see you back at Brooklands again very soon.
Du khách ẩn danh
Ngày nhận xét: 13 thg 7, 2026
Ngày ở: thg 7 2026
Great room air conditioned well, smashing view of the track , restaurant is very good and shower room the best I have experienced
Vị trí rất đẹp
Brooklands Dr, Weybridge, KT13 0SL, Vương quốc Anh|2,24 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
11:00
Thông tin nên biết
Khách sạn này chào đón trẻ em
từ 3 đến 17 tuổi
527.974 ₫ (GBP15)/người/đêm
2 tuổi trở xuống
Miễn phí
Không cho phép mang theo thú cưng
Có phục vụ bữa sáng
Các lựa chọn bữa sáng
Bữa sáng kiểu phương Tây
Giá bữa sáng
527.974 ₫ (≈GBP 15)/người
Thời gian bữa sáng
07:00 - 11:00 từ Thứ Bảy đến Chủ Nhật, 07:00 - 10:00 từ Thứ Hai đến Thứ Sáu
Please note a credit card must be presented on arrival as a guarantee. If you do not have a credit card, a refundable cash deposit of GBP 50 will be charged instead. Please note for any reservation when payment is taken prior to arrival, the same credit/debit card used needs to be presented upon arrival. Restaurant reservations are subject to availability and should be booked in advance prior arrival to avoid disappointment. Should you wish to relax and use the Spa facilities during your stay until you check out, there will be a daily charge of GBP 42 per person. The property will now be offering a three-hour window for spa access at the following times: 09:00–12:00 12:30–15:30 16:00–19:00 19:30–22:30 The property will be limiting the number of people during each session to ensure a safe environment for all guests. Spa treatments and restaurant reservations are subject to availability and should be booked at the earliest opportunity prior to your stay to avoid disappointment. There is only space to allow for 1 extra bed in the Deluxe Double rooms and only 1 child may be added to this room type. Up to 3 additional children can be accommodated in the Family rooms and up to 2 in any upgraded room type, from Executive upwards. When booking 5 rooms or more different terms & conditions will apply.
Khách sạn này chấp nhận các phương thức thanh toán sau:
Cash
Brooklands Hotel Surrey: Câu hỏi thường gặp
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