Hotel La Residence & Idrokinesis - Thermal Rehab

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Nhận phòng từ:
15:00
Trả phòng trước:
11:00
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Tìm hiểu thêm về Hotel La Residence & Idrokinesis - Thermal Rehab

Hotel La Residence & Idrokinesis - Thermal Rehab

Set in rich parkland, this 4-star hotel is ideal for a relaxing stay in Abano Terme. It offers a variety of wellness, spa and rehabilitation programmes, as well as free Thermal Spa Cards for guests.

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Cặp đôi

Ngày nhận xét: 28 thg 6, 2026

Ngày ở: thg 6 2026

Relaxation

I recommend this place for a weekend of total relaxation. The staff is very helpful, kind, and welcoming.
They are very attentive to the customers! And above all, always with a smile!
The pools are very clean and beautiful!
Cặp đôi

Ngày nhận xét: 5 thg 12, 2025

Ngày ở: thg 9 2025

Disappointing, unsatisfactory holiday experience - especially for people with disabilities, risk of injury at the pool

Overall rating: Hotel La Residence & Idrokinesis, Abano Terme
Length of stay: 1 week (Monday to Monday)
Travel type: 2 persons, of which 1 person is severely disabled/walking, with rollator and
Accompanying person
Catering: Full board
Travel period: September 2025
Reason for travel: promote mobility and pain relief of severely disabled persons by using thermal water facilities - promoted by long pool Opening hours
Since the local conditions regarding disabled people are important to us, we have intensively considered different criteria for various 4 star hotels in Abano before booking. These include
• Rooms with rollator usable, short distances between room, dining room, pools and spa area, existing elevator and its size, barrier-free access to these areas
• Pool access with normal stairs instead of vertical ladder, long pool opening hours, temperature and water depth of pools
• Parking near main entrance
• Value for money is reasonable
In this hotel, this list seemed to be largely fulfilled.
The hotel already made a positive impression on arrival: The hotel is elegantly decorated in Baroque style, the lobby and lounges look well-kept, stylish and welcoming. The staff – whether reception, service, spa, housekeepers or lifeguards – were always friendly, helpful and attentive throughout the stay. Unfortunately, on the first evening of the meal as well as in the following days, numerous shortcomings appeared, which in total led to the expectations of a 4-star hotel being far from met.
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1. Swimming pools and accessibility
The hotel homepage emphasizes accessibility and presents all pools as easily accessible to all guests. In reality, this is not the case.
• Opening hours: The website lists the swimming pools with opening hours during the week until 9pm (Fri/Sat until 11pm). In fact, we were informed on arrival that the baths close during the week already at 8 pm. Even after mentioning the opening hours until 9 pm on the homepage, the staff responded only with: “That’s just the way it is”. Only after an intervention on Feb. Day with the hotel manager we, as well as all other guests, were promised use until 10 pm.
• Access: The swimming pool Zeus – one of the most important pools with a pleasant depth and bubble beds – is only accessible via a raised entrance, a subsequent lowered shower basin (without shower) and then again a raised area towards the stairs – without stopping on both sides. Unfortunately, the one-sided wobbly handrail only starts at the stairs leading into the water. For people with reduced mobility or balance disorders, entry is very difficult only with the help of an accompanying person and is not possible at all on its own. To top it all off, access to the stairs into the water is hindered by a wide bush on the side, For the disabled, grab bars on both sides and a working ramp would make more sense at this point.
Figure 1 elevated entry area with shower basin
• Technique: Many nozzles do not work at all or only sporadically; the control buttons often do not respond. Obviously, the maintenance here is patchy.
• Security: Numerous mosaic tiles in the pool are loose or missing, especially in the entry area. As a result, there is an acute risk of injury from sharp edges or tiles lying around on the ground. Also, these loose tiles can be found for days (already on arrival) at the edge of the pool, which increases the risk of injury even outside the pool. Janitor and lifeguard don't seem to notice. The unstable, one-sided railing at the entrance additionally increases the risk of falling. Apparently, the pool complex is not regularly or sufficiently maintained.
Figures 2 and 3 Ground of the entrance area with broken floor and loosely lying mosaic tiles
• Other basins: In the Apollo pool, the hot water inlets are sharp-edged, and one was even severely damaged, posing a significant risk of injury.
Figure 4 Defective, particularly sharp-edged water inlet
• Showers: The showers, which are located between the rehab area and Apollo pool, are also not barrier-free, as a step must be overcome at the shower entrance. In the women's showers there were no grab bars; a shower rod was torn out at the bottom, which almost caused a fall with severe consequences.
Figure 5 Shower rod torn out
Conclusion on the spa area: The accessibility advertised does not correspond to reality, and the structural and technical deficiencies are not only annoying but also safety-related.
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2. Gastronomy
The culinary offer was with the greatest disappointment and absolutely inappropriate for a 4-star hotel. In our previous stays, the promises made on the individual homepages and the pictures shown were each implemented in reality. Unfortunately, this is not the case with this hotel. the homepage suggests an appealing breakfast buffet with local cheeses and cured meats. However, this is not being implemented in reality. Likewise, the pictures of the dishes on the homepage appear as high-quality. Every culinary creation should be a work of art that captures the senses and satisfies the palate. The aim is to select the highest quality ingredients and turn them into genuine culinary masterpieces.
Unfortunately, this is far from reality - deception by discrepancy between advertised offer (website, photos) and actual performance.
Expectation of a 4 star hotel:
• Culinary taste experience
• Breakfast with open, fresh div. Honey variations, jams/jelly in changing offer, various changing sausage/ham and cheese offers, fresh daily changing fruit and vegetables. Fresh bread and rolls with toasting facilities.
• Salad buffet with various vinegar and oil variants or salad sauces, as well as croutons or nuts and sprouts, etc.
Reality:
• Breakfast:
o Same thing every day, little choice. Only wrapped jams and honey. The same 3 types of sausage and cheese every day, a small bowl of fruit salad that sometimes gave the impression of having been there for days. No variety discernible. No toaster available, only on request were the packaged, gluten-free rolls toasted in the kitchen.
• Lunch and dinner:
o No salad buffet, there are two variations to choose from, which are thrown lovelessly into a bowl, served dry. Only 1 oil and 1 balsamic were ready at the table. Only on request was an apple cider vinegar occasionally added.
o Meat and fish dishes: The menu includes food that is not available afterwards: Ex. The main dish was supposed to be a beef roulade, but it was just a small, tough piece of beef with a lot of tendons – of course the waiter apologized for the poor translation on the menu; or in other words: Anglerfish is well cooked in a breaded state and served juicy. The same piece of fish is served as a gluten-free variant without breading almost entirely raw and glib, making it inedible. Another example: the first course on our departure day: we had chosen a velvety Vogerlsalat cream (Soncino) with slices of scallops, refined with brandy, croutons and extra virgin olive oil according to the menu. In fact, a vomit-green soup came in a soup bowl, unappealingly, very bland in taste – without croutons, in which two small pieces of scallops were found after repeated searches (see photo – original color of the “cream” in the soup bowl)
Picture 6 according to the menu: velvety Vogerlsalat cream (Soncino) with slices of scallop, refined with brandy, croutons and extra virgin olive oil
o Desserts: Ice: Italy is famous for its ice cream, however, cheap variety from the supermarket served at the table. Daily “various cheeses” and allegedly “fresh fruit”. The fruit was sometimes served muddy, foul-smelling, unwashed and/or with visible brown or rotten spots, without being noticed or corrected by the waiter. The “fresh fruit” is therefore rather discouraged. After 3 days we were offered an alternative mandarin-lime sorbet, which according to the waiter is available daily, but was not found on any menu.
• Gluten intolerance: Especially problematic. Although the hotel states on the map that it takes into account allergies and intolerances, this has not actually been observed. Instead of varied gluten-free alternatives, almost exclusively the same gluten-free pasta was available. In some cases, even dishes were served as gluten-free that were not – leading to severe health problems (severe gastrointestinal complaints, general malaise). Despite multiple references and speeches, there were only excuses, but no real improvement.
• Quality: Overall, the food seemed unimaginative, unlovingly arranged and of low quality. In comparison: in other star hotels in Abano we received a much better breakfast and dinner offer. Only the appetizer was delicious and decorative on almost every day. A taste experience as it should be - worthy of a 4 star level.
• Service in the dining room: Despite the limited seating capacity of the severely disabled person, the courses were not served one after the other, as discussed in advance. Instead, there were long waiting times every day: Ex. Friday evening – only 20 minutes without attention, drinks only on demand, main course after over an hour. Dinner had to be stopped and the health situation deteriorated considerably from that day onwards.
Conclusion on gastronomy: The quality, variety and presentation of the food is not of a 4-star standard. The level is more likely to be called “canteen quality”.
(The examples of food we listed are only exemplary, as the abundance of misconduct over the course of this week would go beyond the scope. In addition, towards the end of the holiday we had to realize that there would have been a number of culinary alternatives, which were not listed anywhere in writing and which we only came across by chance.)
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3. Value for money
The general price-performance ratio is far from reasonable, because this “standard” can also be obtained in a 3-star hotel in Abano, saving a few hundred euros.
The hotel charges higher prices – additional costs such as drinks in the restaurant are also significantly more expensive than in comparable houses (water 4.50 € vs. €2.80 in another 4-star hotel in Abano in May 2025).
________________________________________
4. Talks with the hotel manager
The conversation we wanted on the second day was made possible at short notice. However, the re-meeting scheduled for Friday by him was not kept on his part without informing us, only on further request from us was another appointment offered on Saturday to discuss whether anything has changed.
On the positive side, the hotel manager (actually from another hotel in the same group, as the Idrokinesis currently does not have its own manager) responded to our complaints. So the pool times were adjusted for all guests. He showed great initiative after our first conversation and engaged with the kitchen staff. He had also quickly and unbureaucratically initiated a preliminary medical examination for ultrasound treatment.
However, - especially in the kitchen - there was generally no excuse, concrete improvements were not made. As a small compensation for this messed-up holiday, a stay in a 5-star hotel in the group was initially envisaged at the same price as during this stay. A compensation discount for this stay should be settled with the owners. On the day of departure, it became a zero discount and a hotel voucher for two nights for a future stay in a 5 star hotel in the same hotel group.
________________________________________
Conclusion
The Hotel La Residence & Idrokinesis in Abano Terme cannot fulfill the promises made on its website. Advertised accessibility is inadequate in practice, the swimming pools have significant structural and safety deficiencies, and the gastronomy does not come close to a 4-star standard.
Again for clarification: This is NOT about luxury problems for us!
However, the owners are obviously not seriously interested in the health concerns of your guests, it is accepted that guests can seriously injure themselves due to the defective and dangerous installations or suffer serious health damage due to poorly prepared food.
The friendly staff and responsive decor in the entrance area cannot make up for these shortcomings. Value for money is unreasonably high, especially as comparable 3-star hotels in Abano offer significantly better performance in many areas (especially gastronomy).
Overall verdict: As the statements show, the health restrictions of the severely disabled person have become more severe and the recreational effect of the trip has been effectively nullified for both.
For guests with special needs (accessibility, special diet) as well as for travelers with expectations of fine dining, this hotel is not recommended in our view at the moment.
Cặp đôi

Ngày nhận xét: 14 thg 1, 2026

Ngày ở: thg 1 2026

It's beautiful.

My husband and I stayed at the Hotel La Residence and finally found a place where you really feel welcomed, without pressure and stress.
The atmosphere is relaxing, the staff is friendly and attentive, it makes you feel comfortable from the first moment.
You eat very well, with well-kept and tasty dishes, and the spa is simply fantastic: the water is very hot, a wonder especially for those like me who are always cold.
A place to take care of yourself, slow down and feel pampered.
An experience that I would gladly do again and that I recommend to those seeking true relaxation and sincere hospitality.
Cặp đôi

Ngày nhận xét: 11 thg 1, 2026

Ngày ở: thg 1 2026

Relaxing and pleasant..

And three years that after the crazy Christmas period I go to take a week rest and care ... to say this .. they know me as a customer after three stays ... I am a normal person who takes the simple room for my needs, so I do not have a comparison with other facilities ... I always chose them ... but immediately I made my thought not shared of how much a dog pays .. this is a sore note because 30 euros per day I find it not exaggerated because if they decided this is me to decide whether to accept ... given my complaint and not share the policy , the good manager tries to mediate to please ... the first year served a day, the second year I was given an upper room with space to move widely, this year I did not complain I accepted the rules and they gave me the room with just the bed space for two small dogs but who pay 60 euros per day to stay under the bed ... and informing me there is no other hotel that charges so .... The rest is taken care of and you are fine, another complaint children who play and disturb, are not suitable with people who are there to rest and must respect silence.... I conclude by saying that I will try a new facility... if their rules are so..
Du lịch theo nhóm

Ngày nhận xét: 10 thg 1, 2026

Ngày ở: thg 1 2026

Top

Very pleasant stay.Quiet, clean and well maintained hotel. The thermal pools are great for relaxing and always tidy.
The staff is friendly and helpful, they make you feel at home. You eat well and there is a good variety of dishes.
Overall a great experience, ideal for those who want to rest and detach a little. Recommended.

Vị trí rất đẹp

4,3

Via Monte Ceva 8, Abano Terme, 35031, Ý|1,23 km từ trung tâm thành phố

Nhận phòng và trả phòng

Nhận phòng từ:

15:00

Trả phòng trước:

11:00

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Bữa sáng

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Giá bữa sáng

361.347 ₫ (≈EUR 12)/người

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When booking more than 6 rooms, different policies and additional supplements may apply.
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Hotel La Residence & Idrokinesis - Thermal Rehab: Câu hỏi thường gặp

Hotel La Residence & Idrokinesis - Thermal Rehab cách trung tâm Abano Terme 1.2 km.
Hotel La Residence & Idrokinesis - Thermal Rehab nằm tại Abano Terme, Ý; cách trung tâm Abano Terme 1.2 km.
Hotel La Residence & Idrokinesis - Thermal Rehab cho phép nhận phòng từ 15:00 và yêu cầu trả phòng trước 11:00.
Có, Hotel La Residence & Idrokinesis - Thermal Rehab có điểm đỗ xe.
Có, Hotel La Residence & Idrokinesis - Thermal Rehab có nhà hàng.