The One Firenze
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 09:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Khu vực không hút thuốc
Cho phép mang theo vật nuôi
Thang máy
Tìm hiểu thêm về The One Firenze
The One Firenze
Tọa lạc ở Florence, cách Cung điện Strozzi chưa đến 1 km, The One Firenze nhìn ra thành phố. Ngoài sân hiên, khách sạn 3 sao này có các phòng được trang bị điều hòa và Wi-Fi miễn phí, trong đó mỗi phòng sẽ có phòng tắm riêng.
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 5 thg 6, 2025
Ngày ở: thg 6 2025
Acceptable
Good location with respect to the train station, and tourist attractions. The room was large as was the bathroom. Cleanliness was excellent. Very good service at reception. The room, being far from the reception, had a low reception of wi-fi at times. Good value for money.
Cặp đôi
Ngày nhận xét: 30 thg 7, 2026
Ngày ở: thg 7 2026
Worst Hotel Experience in our 15 Years of Traveling around the world
This is, without a doubt, the worst property I have ever stayed in during my 15 years of traveling around the world. I have stayed in more than 500 hotels and properties, and I have never experienced such disrespectful treatment or felt so cheated.
We booked this property well in advance for one night in Florence because we were arriving after a long journey and simply wanted to rest before catching an early morning flight.
The problems started even before we arrived. There is no proper hotel signboard anywhere. The building displays a different hotel name, and there is no clear indication that this property exists. There is also no proper reception desk.
Before arrival, we were instructed to communicate only through WhatsApp. The very first thing they asked us to do was pay the city tax online via a payment link, with no option to pay by cash or card upon arrival. Only after making the payment were we sent a long list of complicated instructions, multiple lock codes, keys and directions just to find our room. It felt more like solving a puzzle than checking into a hotel.
The building has an ancient lift that looks like it belongs in the 1970s. It is so small that you cannot fit both yourself and your luggage inside at the same time.
After finally reaching our room, we discovered that the air conditioning simply did not work. We waited for nearly two hours, hoping it would eventually cool the room, but it remained unbearably hot and humid.
I sent a WhatsApp message requesting assistance. There was no response for quite some time. Since we had no other way to contact anyone (they specifically state that phone calls are not allowed and only WhatsApp messages are accepted), I carefully tried changing the thermostat settings, thinking perhaps it had been set incorrectly.
When I finally received a response, instead of trying to help, the owner accused me of blocking the air conditioning by touching the thermostat. This was completely false. We had already waited two hours without touching anything, and the AC had never worked from the beginning. Rather than acknowledging the problem, the owner immediately tried to blame us.
After several requests, the owner claimed that someone would come and reset the system. We waited another three hours, but nobody came.
When I followed up again, I was simply told that the AC had already been reset and that it only works at 22°C. This was clearly just an excuse because the room never cooled down at any point during our stay.
The most shocking part of this experience was not the unworking Air conditioning or the complicated self-check-in process. Problems can happen in any hotel.
The real issue was the owner's behavior.
The owner was incredibly rude, disrespectful, aggressive, and completely unprofessional throughout our conversation. Instead of trying to resolve the issue, they repeatedly blamed us and even sent messages telling us to pack our belongings and leave the property immediately at around 10:00 PM.
Imagine being in a foreign country, traveling with your wife, carrying multiple suitcases, having an early morning flight at 4:00 AM, and being told to leave the hotel late at night because you reported that the air conditioning wasn't working.
We stayed only because we genuinely had no safe alternative. Going out late at night with luggage and searching for another hotel before an early morning flight was simply not practical.
We spent the entire night in a hot, humid room under unnecessary stress, only checking out at 4:00 AM to catch our flight.
I have never encountered such poor hospitality. The owner seems to believe they can speak to paying guests in any manner they choose, with absolutely no respect or professionalism.
If I could give this property -5 stars, I absolutely would.
I strongly recommend that nobody stays here—even if they offer the room for free. There are plenty of places in Florence where guests are treated with basic courtesy and respect.
To the owner: Hospitality is about making guests feel welcome and helping when something goes wrong—not blaming them, insulting them, and asking them to leave in the middle of the night. Please learn some basic manners and customer service before hosting guests again.
We booked this property well in advance for one night in Florence because we were arriving after a long journey and simply wanted to rest before catching an early morning flight.
The problems started even before we arrived. There is no proper hotel signboard anywhere. The building displays a different hotel name, and there is no clear indication that this property exists. There is also no proper reception desk.
Before arrival, we were instructed to communicate only through WhatsApp. The very first thing they asked us to do was pay the city tax online via a payment link, with no option to pay by cash or card upon arrival. Only after making the payment were we sent a long list of complicated instructions, multiple lock codes, keys and directions just to find our room. It felt more like solving a puzzle than checking into a hotel.
The building has an ancient lift that looks like it belongs in the 1970s. It is so small that you cannot fit both yourself and your luggage inside at the same time.
After finally reaching our room, we discovered that the air conditioning simply did not work. We waited for nearly two hours, hoping it would eventually cool the room, but it remained unbearably hot and humid.
I sent a WhatsApp message requesting assistance. There was no response for quite some time. Since we had no other way to contact anyone (they specifically state that phone calls are not allowed and only WhatsApp messages are accepted), I carefully tried changing the thermostat settings, thinking perhaps it had been set incorrectly.
When I finally received a response, instead of trying to help, the owner accused me of blocking the air conditioning by touching the thermostat. This was completely false. We had already waited two hours without touching anything, and the AC had never worked from the beginning. Rather than acknowledging the problem, the owner immediately tried to blame us.
After several requests, the owner claimed that someone would come and reset the system. We waited another three hours, but nobody came.
When I followed up again, I was simply told that the AC had already been reset and that it only works at 22°C. This was clearly just an excuse because the room never cooled down at any point during our stay.
The most shocking part of this experience was not the unworking Air conditioning or the complicated self-check-in process. Problems can happen in any hotel.
The real issue was the owner's behavior.
The owner was incredibly rude, disrespectful, aggressive, and completely unprofessional throughout our conversation. Instead of trying to resolve the issue, they repeatedly blamed us and even sent messages telling us to pack our belongings and leave the property immediately at around 10:00 PM.
Imagine being in a foreign country, traveling with your wife, carrying multiple suitcases, having an early morning flight at 4:00 AM, and being told to leave the hotel late at night because you reported that the air conditioning wasn't working.
We stayed only because we genuinely had no safe alternative. Going out late at night with luggage and searching for another hotel before an early morning flight was simply not practical.
We spent the entire night in a hot, humid room under unnecessary stress, only checking out at 4:00 AM to catch our flight.
I have never encountered such poor hospitality. The owner seems to believe they can speak to paying guests in any manner they choose, with absolutely no respect or professionalism.
If I could give this property -5 stars, I absolutely would.
I strongly recommend that nobody stays here—even if they offer the room for free. There are plenty of places in Florence where guests are treated with basic courtesy and respect.
To the owner: Hospitality is about making guests feel welcome and helping when something goes wrong—not blaming them, insulting them, and asking them to leave in the middle of the night. Please learn some basic manners and customer service before hosting guests again.
Cặp đôi
Ngày nhận xét: 8 thg 6, 2026
Ngày ở: thg 6 2026
NEGATIVE.
Negative, bathroom with rust near the radiators, dirty with obvious stains on the wall.
Khách du lịch một mình
Ngày nhận xét: 16 thg 1, 2026
Ngày ở: thg 1 2026
FREEZY ROOM ❄️
I booked this room last minute in the day, on the occasion of Pitti Uomo.
Being the winter edition, for being January, I was amazed to find the heating turned off.
The room was freezing. I managed to warm it up after hours of hot air conditioning at full power.
Too bad because it was really pretty.
Very large bathroom with separate bath and shower. Automatic check-in is great to guarantee autonomy to the customer for arrival.
Inconvenient check out at 10.00 rather than 11.00. The cleanliness good, but poor courtesy service in the room. Excellent quality/price.
Overall a good stay.
Being the winter edition, for being January, I was amazed to find the heating turned off.
The room was freezing. I managed to warm it up after hours of hot air conditioning at full power.
Too bad because it was really pretty.
Very large bathroom with separate bath and shower. Automatic check-in is great to guarantee autonomy to the customer for arrival.
Inconvenient check out at 10.00 rather than 11.00. The cleanliness good, but poor courtesy service in the room. Excellent quality/price.
Overall a good stay.
Du lịch với cả gia đình
Ngày nhận xét: 28 thg 3, 2025
Ngày ở: thg 3 2025
Pitiful
They have a hotel that falls apart, they leave you a kettle in your room without cups, teaspoons, tea bags, because according to them "not everyone can use them and so we leave them in the lobby" which is not true, by the way,
But then sorry for so much so don’t even leave the kettle
The chair that literally fell apart, like the sink tap, not to mention the fact that we had to ask to turn on the heating which is nothing but an inverted air conditioner, which is located above the bed, consequently in the bathroom there are penguins.
The view was the icing on the cake, overlooking you can see a very small courtyard with garbage, broken clotheslines, clothes planted around
But the thing that makes me laugh the most is that with a hotel that really pities, at an absurd price for the service you have, they still have the courage to make phenomena and respond with rudeness and arrogance.
Does your nose make popi popi if I crush it?
We already know the answer
But then sorry for so much so don’t even leave the kettle
The chair that literally fell apart, like the sink tap, not to mention the fact that we had to ask to turn on the heating which is nothing but an inverted air conditioner, which is located above the bed, consequently in the bathroom there are penguins.
The view was the icing on the cake, overlooking you can see a very small courtyard with garbage, broken clotheslines, clothes planted around
But the thing that makes me laugh the most is that with a hotel that really pities, at an absurd price for the service you have, they still have the courage to make phenomena and respond with rudeness and arrogance.
Does your nose make popi popi if I crush it?
We already know the answer
Vị trí
Borgo Ognissanti 67, Firenze, Quartiere 1, 50123, Ý|1,16 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
09:00
Thông tin nên biết
Khách sạn này chào đón trẻ em
3 tuổi trở lên
1.820.759 ₫ (EUR60)/người/đêm
2 tuổi trở xuống
Miễn phí
Không cho phép mang theo thú cưng
Vui lòng thông báo trước cho The One Firenze về thời gian đến dự kiến của quý khách. Khách có thể sử dụng ô Yêu cầu Đặc biệt khi đặt phòng hoặc liên lạc trực tiếp với chỗ nghỉ qua các thông tin liên hệ được ghi trong xác nhận đặt phòng. Khách cần phải xuất trình giấy tờ tùy thân có ảnh và thẻ tín dụng vào thời điểm nhận phòng. Vui lòng lưu ý tất cả các Yêu cầu Đặc biệt đều tùy thuộc vào tình trạng phòng trống và phụ phí có thể sẽ được tính thêm. Do dịch virus corona (COVID-19), các biện pháp an toàn và vệ sinh bổ sung hiện đang được thực hiện t ại chỗ nghỉ này. Third bed: EUR 35 per night
Khách sạn này chấp nhận các phương thức thanh toán sau:
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