SKY Palace Hotel - A Mais Nova Unidade da Rede Sky em Gramado - RS
+ 53
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Nhận phòng từ: | 14:00 |
|---|---|
Trả phòng trước: | 12:00 |
Tìm hiểu thêm về SKY Palace Hotel - A Mais Nova Unidade da Rede Sky em Gramado - RS
SKY Palace Hotel - A Mais Nova Unidade da Rede Sky em Gramado - RS
Tọa lạc ở Gramado, cách Trạm xe buýt Gramado Bus Station 2.7 km, SKY PALACE HOTEL - A mais nova unidade da Rede Sky em Gramado - RS cung cấp chỗ nghỉ có nhà hàng và chỗ đậu xe riêng.
Đánh giá từ 
Khách đi công tác
Ngày nhận xét: 21 thg 5, 2026
Ngày ở: thg 5 2026
Excellent structure and delicious coffee
I have been to Gramado three more times, and because of the few kilometers away from the area of Rua Coberta, I never chose hotels that would seem to have excellent structure.
This time, as I went with a colleague in a rental car, there was no problem in getting off for three minutes until we reached the central area. In a way this light distance provided the experience of tranquility and the peaceful taste of the Serra, away from the bustling of the central street.
The structure of the hotel is excellent, close to an unusual luxury for the amount paid by the daily: R$232 in double room.
The facilities are lighted, wide, very well decorated. A charming, old and preserved car already magnifies the entrance of the hotel.
The large space of the hall, lustres, sofas, are very inviting.
The room is large enough for two people to transit, with desk for work, TV with streaming apps, large bathroom and a generous size bed.
In addition to an excellent cost benefit, the hotel has a colonial-style breakfast with many options of bread, salty, fruits, desserts, coffee, fruit juice, Detox juice, finally... to lose sight of.
For those who will stay for several days, the hotel has a leisure structure with a separate heated pool from the main building.
It's very worth it. Super Indico!
This time, as I went with a colleague in a rental car, there was no problem in getting off for three minutes until we reached the central area. In a way this light distance provided the experience of tranquility and the peaceful taste of the Serra, away from the bustling of the central street.
The structure of the hotel is excellent, close to an unusual luxury for the amount paid by the daily: R$232 in double room.
The facilities are lighted, wide, very well decorated. A charming, old and preserved car already magnifies the entrance of the hotel.
The large space of the hall, lustres, sofas, are very inviting.
The room is large enough for two people to transit, with desk for work, TV with streaming apps, large bathroom and a generous size bed.
In addition to an excellent cost benefit, the hotel has a colonial-style breakfast with many options of bread, salty, fruits, desserts, coffee, fruit juice, Detox juice, finally... to lose sight of.
For those who will stay for several days, the hotel has a leisure structure with a separate heated pool from the main building.
It's very worth it. Super Indico!
Du lịch với cả gia đình
Ngày nhận xét: 13 thg 6, 2026
Ngày ở: thg 6 2026
Abusive parking
I always travel with my wife and this is the first time I've seen a guest's parking charge. And you see the sacanage, because the hotel is far from the city on a highway, where it is not possible to park, so you are obliged, or rather, forced to leave the car in the open parking lot, where they charge 40 reais + 10% per day.
Colonial coffee deceptive...horrible. Various options, but all hard, dry and tasteless... Even the egg tava bad... Mix water, I know what to give... It's all cold... The rooms... Two single beds together that call double beds... There's a hole in the middle... It's not for the money... But it is by the stealth and greed of the owner. I felt mistaken in this place and crushed... At the take-off the charge information was in tiny letters as the attendant himself emphasized... Ahhh and the cherry cake is... Vc pays the parking... But they are not responsible if something happens to the vehicle. And against the CDC, because that doesn't exist... Totally abusive... I'll enter with a case against vcs... Wait...The value of the hotel is attractive, but it is only to call a customer, because the surprise comes after... at the end , there are hotels in the center , with the best cost and benefit...
Bad experience, I'll never come back.
Colonial coffee deceptive...horrible. Various options, but all hard, dry and tasteless... Even the egg tava bad... Mix water, I know what to give... It's all cold... The rooms... Two single beds together that call double beds... There's a hole in the middle... It's not for the money... But it is by the stealth and greed of the owner. I felt mistaken in this place and crushed... At the take-off the charge information was in tiny letters as the attendant himself emphasized... Ahhh and the cherry cake is... Vc pays the parking... But they are not responsible if something happens to the vehicle. And against the CDC, because that doesn't exist... Totally abusive... I'll enter with a case against vcs... Wait...The value of the hotel is attractive, but it is only to call a customer, because the surprise comes after... at the end , there are hotels in the center , with the best cost and benefit...
Bad experience, I'll never come back.
Du lịch với cả gia đình
Ngày nhận xét: 8 thg 6, 2026
Ngày ở: thg 5 2026
Unpleasant and disappointing
The hotel did not have air conditioning in the common areas, being very cold walking through the corridors. When entering the hall of the hotel we feel a strong smell of frying and food, not being a pleasant place.
Access to the pool is through an outside area, making it difficult to use in colder periods and there is no control of the use of the pools, where adults used, for an entire afternoon, the children's pool as a "spa", making it impossible for my little child to access, having to stay in the adult pool.
Finally, breakfast has a lot of quantity, but very little quality.
Access to the pool is through an outside area, making it difficult to use in colder periods and there is no control of the use of the pools, where adults used, for an entire afternoon, the children's pool as a "spa", making it impossible for my little child to access, having to stay in the adult pool.
Finally, breakfast has a lot of quantity, but very little quality.
Du lịch với cả gia đình
Ngày nhận xét: 30 thg 4, 2026
Ngày ở: thg 4 2026
Horrible reception
Complaint about reception service - Hotel Sky Palace
Dear,
I would like to formally record my dissatisfaction with the service provided at the reception of Hotel Sky Palace, which took place on the date 23/04/2026.
Reservation Number: 717282329400
I was treated by the employee Maria Eduarda, who demonstrated extremely dry, poorly polite and impatient conduct during the entire check-in process.
Report of the facts:
1. Confused and crisp check-in: Upon arrival, the employee handed me a sheet to fill out my data and who would stay in the room with me. As I tried to fill in, she asked several questions simultaneously and asked me to sign other documents, without explaining what they were about. I was lost without knowing what to do.
2. Rough treatment on extra charge: When asked if I knew about the "extra fee" and I replied no, she was stiff and said: "Why not? Go in the email, haven't you seen the email?" That even before I finish filling out the sheet. The tone was aggressive and embarrassing.
3. Confirmation with another guest: My sister, who was also staying in another room with separate reservation on the same day, received the same treatment and also considered the care of Maria Eduarda very rigid.
4. Attempt to manipulate the situation: After what happened, my wife went to the reception and asked a bearded employee the name of the attendant. He informed that it was Maria Eduarda. Minutes later, I witnessed the same employee warning Maria Eduarda that we had asked her name. Then he directed her saying: "Something says they checked in early and wanted to go pro room."
I found this attitude ridiculous and lying. Demonstrates bad faith and a clear attempt to create a fake version should there be a complaint.
Positive points for contrast:
I emphasize that my bad experience was exclusively with these two employees. The afternoon shift reception staff is congratulated: everyone polite, receptive and professional. On the other days, the staff's care: Wardrobe, coffee staff and staff at Gav resorts, was excellent. This shows that the problem is punctual and related to the attitude of these specific collaborators.
Conclusion:
The first impression is the one left, and the reception is the hotel's business card. Maria Eduarda and the bearded employee, whose name I don't know, demonstrate a lack of preparation to deal with the public. I request that the hotel provide urgent customer service training for both, and that attempted information manipulation situations do not repeat.
Another point, access control, let a tip unlock hotel doors with the same card of your room, it is very easy not to be a guest and access the hotel, without being blocked, there is no control of this, they charge parking and have no one to take care of.
Employees need to be more friendly, no one smiles in that place, employees with a closed face, stiff and poorly polite can't.
Carefully,
Charles Teixeira
Dear,
I would like to formally record my dissatisfaction with the service provided at the reception of Hotel Sky Palace, which took place on the date 23/04/2026.
Reservation Number: 717282329400
I was treated by the employee Maria Eduarda, who demonstrated extremely dry, poorly polite and impatient conduct during the entire check-in process.
Report of the facts:
1. Confused and crisp check-in: Upon arrival, the employee handed me a sheet to fill out my data and who would stay in the room with me. As I tried to fill in, she asked several questions simultaneously and asked me to sign other documents, without explaining what they were about. I was lost without knowing what to do.
2. Rough treatment on extra charge: When asked if I knew about the "extra fee" and I replied no, she was stiff and said: "Why not? Go in the email, haven't you seen the email?" That even before I finish filling out the sheet. The tone was aggressive and embarrassing.
3. Confirmation with another guest: My sister, who was also staying in another room with separate reservation on the same day, received the same treatment and also considered the care of Maria Eduarda very rigid.
4. Attempt to manipulate the situation: After what happened, my wife went to the reception and asked a bearded employee the name of the attendant. He informed that it was Maria Eduarda. Minutes later, I witnessed the same employee warning Maria Eduarda that we had asked her name. Then he directed her saying: "Something says they checked in early and wanted to go pro room."
I found this attitude ridiculous and lying. Demonstrates bad faith and a clear attempt to create a fake version should there be a complaint.
Positive points for contrast:
I emphasize that my bad experience was exclusively with these two employees. The afternoon shift reception staff is congratulated: everyone polite, receptive and professional. On the other days, the staff's care: Wardrobe, coffee staff and staff at Gav resorts, was excellent. This shows that the problem is punctual and related to the attitude of these specific collaborators.
Conclusion:
The first impression is the one left, and the reception is the hotel's business card. Maria Eduarda and the bearded employee, whose name I don't know, demonstrate a lack of preparation to deal with the public. I request that the hotel provide urgent customer service training for both, and that attempted information manipulation situations do not repeat.
Another point, access control, let a tip unlock hotel doors with the same card of your room, it is very easy not to be a guest and access the hotel, without being blocked, there is no control of this, they charge parking and have no one to take care of.
Employees need to be more friendly, no one smiles in that place, employees with a closed face, stiff and poorly polite can't.
Carefully,
Charles Teixeira
Du khách ẩn danh
Ngày nhận xét: 19 thg 9, 2025
Ngày ở: thg 8 2025
Breakfast not so fresh always
Vị trí
RS-115, Km 38, Gramado, Tres Pinheiros, 95670-000, Bra-xin|2,98 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
14:00
Trả phòng trước:
12:00
Thông tin nên biết
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