Sky Serra Hotel
+ 69
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Thông tin nhanh
Nhận phòng từ: | 14:00 |
|---|---|
Trả phòng trước: | 12:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Tìm hiểu thêm về Sky Serra Hotel
Sky Serra Hotel
KHÁCH SẠN SKY SERRA - Tranquilidade e Conforto, em Meio Natureza tọa lạc tại Gramado, cách Hồ Đen Gramado 900 mét và cách Mini Mundo 12 phút đi bộ.
Đánh giá từ 
Khách đi công tác
Ngày nhận xét: 3 thg 12, 2018
Ngày ở: thg 11 2018
Vị trí tốt, kinh doanh như khách sạn ở trung tâm thành phố Gramado
Sky Serra là chi nhánh mới của khách sạn Serra nổi tiếng và truyền thống ở Gramado. Cơ sở vật chất của nó rất mới, được giữ gìn và sạch sẽ. Môi trường là rất kinh doanh như, với đồ nội thất hiện đại và tuyệt. Vị trí là tốt, gần với một mảnh nhỏ của cây xanh và xa trung tâm thành phố ồn ào, đó là trong vòng 30 phút đi bộ hoặc 5 phút đi xe. Nó có một bữa ăn sáng buffet rất tốt, đầy sức khỏe cũng như các tùy chọn thực phẩm thoải mái.
Du lịch với cả gia đình
Ngày nhận xét: 7 thg 7, 2026
Ngày ở: thg 7 2026
Very good hotel.
Hotel ok, room floor is not laminated, in winter has fireplace in the entrance hall and has air conditioning on in the hallways of the hotel, so it doesn't get so cold. Cordial attention from the team. I found a little above the value of the garage 40,00 per day. Very good breakfast. A note does not take phone in the hotel, consequently there is no internet from the cell phone only the hotel and in the rooms the internet is not good.
Du lịch với cả gia đình
Ngày nhận xét: 19 thg 5, 2026
Ngày ở: thg 5 2026
Perfect
Everything perfect, helpful and attentive staff, cosy and spacious room, very good breakfast, loved!
Du lịch với cả gia đình
Ngày nhận xét: 1 thg 4, 2026
Ngày ở: thg 3 2026
Limited and poorly hygienic hotel
We were not well received, insisted on repeating about paid parking, there was no good will to pick up the bags from the car as well as instruction, varied breakfast, simple but well served. Room ok, though with mold on the curtains. One of the rooms the air did not work. We've had a lot of heat. Broken things in the bathroom. TV with no channels. Motel has more structure. Swimming pool area very random. By the price is still not fair, because with 20% more value we already stayed in a hotel with more structure and better located. It is a less than ok accommodation, but the price is still relatively valid on very specific and limited occasions.
Khách đi công tác
Ngày nhận xét: 2 thg 3, 2026
Ngày ở: thg 2 2026
If possible avoid this hotel
My experience with Hotel Sky Serra Gramado was extremely frustrating and disappointing.
I made a three-night booking on Hotels.com and for personal reasons I had to cancel the stay more than 15 days in advance. At the time of the reservation, it was clear that there could be a fine — which I had considered acceptable until then.
The problem arose when it was verified that the "mult" applied corresponded to the full value of the three days. That is: 100% of the cost of accommodation.
I understand that establishments have cancellation policies. Reasonable fines are part of the market rules. However, charging the total value of days more than two weeks in advance sounds disproportionate and excessive.
Cancellation was not made on the eve. It wasn't done on the same day. It was more than 15 days in advance, enough time for the hotel to resell the room for sale, and possibly even resell the accommodation to another customer. In this scenario, the full collection ceases to have compensatory character and becomes punitive.
In addition, the Consumer Protection Code itself suggests that penalties should be reasonable and proportionate, avoiding excessive advantage to the supplier.
I contacted the Hotels.com platform several times, which unfortunately informed that we do not have the autonomy to intervene beyond the rules imposed by the hotel. Regarding the Sky network, the attitude was of absolute discretion, no return, no flexibility, no attempt to mediate, no consideration for the consumer's history.
Since I often travel to Gramado, I find it important to share this experience. Tourism should be an activity of enchantment, hospitality and respect for the customer, not a rigid and disproportionate relationship that penalizes the tourist excessively.
I will be back in Gramado on the holiday of May 1st and, of course, I will not stay in any SKY hotel.
I recommend other travellers to carefully review the cancellation policies and consider hotels with more balanced and flexible rules.
Because the ideal is to promote tourism and not exploit the tourist.
I made a three-night booking on Hotels.com and for personal reasons I had to cancel the stay more than 15 days in advance. At the time of the reservation, it was clear that there could be a fine — which I had considered acceptable until then.
The problem arose when it was verified that the "mult" applied corresponded to the full value of the three days. That is: 100% of the cost of accommodation.
I understand that establishments have cancellation policies. Reasonable fines are part of the market rules. However, charging the total value of days more than two weeks in advance sounds disproportionate and excessive.
Cancellation was not made on the eve. It wasn't done on the same day. It was more than 15 days in advance, enough time for the hotel to resell the room for sale, and possibly even resell the accommodation to another customer. In this scenario, the full collection ceases to have compensatory character and becomes punitive.
In addition, the Consumer Protection Code itself suggests that penalties should be reasonable and proportionate, avoiding excessive advantage to the supplier.
I contacted the Hotels.com platform several times, which unfortunately informed that we do not have the autonomy to intervene beyond the rules imposed by the hotel. Regarding the Sky network, the attitude was of absolute discretion, no return, no flexibility, no attempt to mediate, no consideration for the consumer's history.
Since I often travel to Gramado, I find it important to share this experience. Tourism should be an activity of enchantment, hospitality and respect for the customer, not a rigid and disproportionate relationship that penalizes the tourist excessively.
I will be back in Gramado on the holiday of May 1st and, of course, I will not stay in any SKY hotel.
I recommend other travellers to carefully review the cancellation policies and consider hotels with more balanced and flexible rules.
Because the ideal is to promote tourism and not exploit the tourist.
Vị trí rất đẹp
R. Tirol, 149, Gramado, Planalto, 95670-000, Bra-xin|1,44 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
14:00
Trả phòng trước:
12:00
Thông tin nên biết
Không cho phép mang theo thú cưng
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Sky Serra Hotel: Câu hỏi thường gặp
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