Comfort Suites University
+ 60
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 11:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tìm hiểu thêm về Comfort Suites University
Comfort Suites University
Khách sạn Comfort Suites University nằm ở phía bắc thị trấn, dễ dàng di chuyển đến Xa lộ Liên tiểu bang 20 và nhiều điểm tham quan địa phương.
Đánh giá từ 
Du khách ẩn danh
Ngày nhận xét: 11 thg 7, 2026
Ngày ở: thg 7 2026
We had a great experience here during our stay. This was actually one of the nicest and cleanest hotels we have been to in a long time. It smelled good in the halls and room. Very friendly staff at check in and check out. Breakfast was good with many options to choose from. We would definitely stay here again the next time we are in town.
Du lịch theo nhóm
Ngày nhận xét: 15 thg 3, 2026
Ngày ở: thg 3 2026
BEWARE!!
This was, without question, the most disturbing hotel experience I have ever had. I would strongly warn anyone considering staying here to think twice.
We traveled in from Midland, arriving at 5pm.
When we arrived, we were told our room would be ready in 30 minutes. Instead, we waited in the lobby for nearly two hours before we were finally given keys. During that time, it was clear the hotel was extremely disorganized. The front desk employee appeared completely overwhelmed and couldn’t even get her computer system to function properly. She repeatedly called for help but seemed to receive nothing more than phone assistance. No one ever actually came to help her.
While waiting in the lobby, we witnessed multiple concerning things happening in the hotel. The individuals coming and going raised serious questions about what is actually happening inside this property. At one point, a mother approached the desk to complain that the hot tub water was dangerously hot — she described it as boiling — and she also had to ask for towels because none were available in the pool area.
Unfortunately, the real shock came when we were finally given our room.
I have never in my life walked into a hotel room in such an unacceptable condition. It is honestly difficult to fully describe how bad it was.
The floors were sticky and covered with visible footprints. Every door had a strange white film on it, and the room had a strong, unpleasant odor that someone later described as possibly being related to drugs. Every outlet, light switch, and door handle was filthy — some appearing to have what looked like fecal matter on them.
There were holes in the walls, stains all over the walls, and multiple unknown stains throughout the carpet. The kitchen sink was filthy and appeared to have been used like a bathroom sink, with what looked like toothpaste residue left behind. The trash cans had no liners, and behind the toilet there was red material that looked like broken makeup that had clearly never been cleaned. There was urine around the toilet, hair in the bathtub, and toiletries scattered around as if no one had cleaned the room at all.
Food crumbs were left throughout the room, including in the corners and under the couch cushions. The couch and chair looked extremely worn and dirty. The ceiling fan was covered in dust.
The beds were perhaps the most alarming part. One bed appeared to have been quickly made but clearly did not have clean sheets. The other bed had been completely stripped, with the bedding left piled on the floor while the pillows with pillowcases were still on the mattress.
This was not simply a poorly cleaned room. It looked like a room that had been lived in and never properly serviced. The overall condition of the hotel itself also appeared dirty and neglected.
Photos will be attached because the condition of this room is almost impossible to believe otherwise.
I cannot believe this hotel would send paying guests to a room in this condition. This property is not suitable for guests, and something is seriously wrong with how it is being managed.
After seeing the condition of the room, we contacted the original hotel that had sent us here. They immediately sent over a manager from their property to see the situation firsthand. Even the manager was visibly taken aback by what we had been given. They quickly apologized, assured us we would not be charged for this stay, and arranged two rooms back at their property instead.
What should have been a relaxing evening with a bridal party turned into hours of trying to find a safe and acceptable place to stay. The experience was extremely stressful and disheartening.
We traveled in from Midland, arriving at 5pm.
When we arrived, we were told our room would be ready in 30 minutes. Instead, we waited in the lobby for nearly two hours before we were finally given keys. During that time, it was clear the hotel was extremely disorganized. The front desk employee appeared completely overwhelmed and couldn’t even get her computer system to function properly. She repeatedly called for help but seemed to receive nothing more than phone assistance. No one ever actually came to help her.
While waiting in the lobby, we witnessed multiple concerning things happening in the hotel. The individuals coming and going raised serious questions about what is actually happening inside this property. At one point, a mother approached the desk to complain that the hot tub water was dangerously hot — she described it as boiling — and she also had to ask for towels because none were available in the pool area.
Unfortunately, the real shock came when we were finally given our room.
I have never in my life walked into a hotel room in such an unacceptable condition. It is honestly difficult to fully describe how bad it was.
The floors were sticky and covered with visible footprints. Every door had a strange white film on it, and the room had a strong, unpleasant odor that someone later described as possibly being related to drugs. Every outlet, light switch, and door handle was filthy — some appearing to have what looked like fecal matter on them.
There were holes in the walls, stains all over the walls, and multiple unknown stains throughout the carpet. The kitchen sink was filthy and appeared to have been used like a bathroom sink, with what looked like toothpaste residue left behind. The trash cans had no liners, and behind the toilet there was red material that looked like broken makeup that had clearly never been cleaned. There was urine around the toilet, hair in the bathtub, and toiletries scattered around as if no one had cleaned the room at all.
Food crumbs were left throughout the room, including in the corners and under the couch cushions. The couch and chair looked extremely worn and dirty. The ceiling fan was covered in dust.
The beds were perhaps the most alarming part. One bed appeared to have been quickly made but clearly did not have clean sheets. The other bed had been completely stripped, with the bedding left piled on the floor while the pillows with pillowcases were still on the mattress.
This was not simply a poorly cleaned room. It looked like a room that had been lived in and never properly serviced. The overall condition of the hotel itself also appeared dirty and neglected.
Photos will be attached because the condition of this room is almost impossible to believe otherwise.
I cannot believe this hotel would send paying guests to a room in this condition. This property is not suitable for guests, and something is seriously wrong with how it is being managed.
After seeing the condition of the room, we contacted the original hotel that had sent us here. They immediately sent over a manager from their property to see the situation firsthand. Even the manager was visibly taken aback by what we had been given. They quickly apologized, assured us we would not be charged for this stay, and arranged two rooms back at their property instead.
What should have been a relaxing evening with a bridal party turned into hours of trying to find a safe and acceptable place to stay. The experience was extremely stressful and disheartening.
Du khách ẩn danh
Ngày nhận xét: 2 thg 7, 2026
Ngày ở: thg 3 2026
Good location not far from zoo an restaurants can't forget Walmart.... The beds was kind of hard . The fridge was half clean.an the pool area had to much chlorine in it , it was burning our eyes so bad it was hard to enjoy swimming plus it was wires sticking up at the bottom of the Jacuzzi. the staff Was rude an not greeting as we came in or as we checked out
Du khách ẩn danh
Ngày nhận xét: 29 thg 6, 2026
Ngày ở: thg 6 2026
The stay was quiet and comfortable. Did take some time to get help to check in, but we did arrive later in the evening. When checking out couldn’t find anyone at the front desk.
Du khách ẩn danh
Ngày nhận xét: 27 thg 6, 2026
Ngày ở: thg 6 2026
I will not be staying at this hotel again. First off I was staying here three nights for business the second night when I arrived back to my room my door was open. I’m the only person staying in this room. I called down to the lobby and asked if there had been house cleaning in my room that day, they said no, they do not have house cleaning for rooms where occupants are staying more than one night. I told them that my room door was open and that the chair under the desk was out in the middle of the room, and the trashcan was on top of the desk. The manager got on the phone and was very rude and interrupted me. She finally said that they were in my room, shampooing the carpet and I’m like why would you shampoo a carpet in a room that’s being occupied now I’m having to walk around on wet carpet. She did not offer any discount on my stay. The only thing the manager said was she will let them know not to shampoo an occupied room, very disappointed in this day. Will not stay here again.
Vị trí
1902 E Overland Trail, Abilene, 79601, Hoa Kỳ|4,68 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
11:00
Thông tin nên biết
Khách sạn này chào đón trẻ em
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Không cho phép mang theo thú cưng
Có phục vụ bữa sáng
Giá bữa sáng
Vui lòng liên hệ với khách sạn để biết thông tin về giá
Khách cần phải xuất trình giấy tờ tùy thân có ảnh và thẻ tín dụng vào thời điểm nhận phòng. Vui lòng lưu ý tất cả các Yêu cầu Đặc biệt đều tùy thuộc vào tình trạng phòng trống và phụ phí có thể sẽ được tính thêm. Các dịch vụ ăn uống tại chỗ nghỉ này có thể bị giới hạn hoặc không hoạt động do dịch virus corona (COVID-19). Do dịch virus corona (COVID-19), đeo khẩu trang là việc làm bắt buộc tại tất cả các khu vực chung trong nhà. Do dịch virus corona (COVID-19), chỗ nghỉ này tuân thủ các biện pháp giãn cách xã hội nghiêm ngặt. Yêu cầu USD 50 tiền đặt cọc đề phòng hư hại khi đến nghỉ. Số tiền này sẽ được chỗ nghỉ thu qua thẻ tín dụng. Bạn sẽ được hoàn lại khi trả phòng. Tiền đặt cọc của bạn sẽ được hoàn lại toàn bộ thông qua thẻ tín dụng, nhưng cũng phụ thuộc vào mức hư hại mà bạn có thể gây ra tại chỗ nghỉ. You must show a valid photo ID and credit card upon check-in.
Khách phải cung cấp thẻ tín dụng trùng khớp với tên trên đặt phòng khi nhận phòng. Khách sạn sẽ tạm giữ tiền trên thẻ của quý khách và sẽ hủy bỏ khoản tạm giữ này nếu không có khoản phí phát sinh hoặc hư hỏng nào đối với phòng khi trả phòng. Một số khách sạn và loại phòng có chính sách đặc biệt; vui lòng liên hệ với khách sạn để biết thêm thông tin.
Khách sạn này chấp nhận các phương thức thanh toán sau:
Comfort Suites University: Câu hỏi thường gặp
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