Kahler Inn and Suites
+ 41
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Thông tin nhanh
Nhận phòng từ: | 16:00 |
|---|---|
Trả phòng trước: | 12:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Cho phép mang theo thú cưng có thu phí |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Bể bơi
Trung tâm thể dục
Quầy lễ tân 24 giờ
Tìm hiểu thêm về Kahler Inn and Suites
Kahler Inn and Suites
Hệ thống lối đi dành cho người đi bộ kết nối khách sạn Rochester này với Bệnh viện Mayo Clinic liền kề và một số cửa hàng bán lẻ và nhà hàng. Mỗi phòng nghỉ đều được trang bị TV màn hình phẳng với truyền hình cáp.
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 24 thg 7, 2026
Best customer service ever
Great customer service Robin and Sai front desk staff very professional customer service outstanding they deserve a raise.
Cặp đôi
Ngày nhận xét: 28 thg 7, 2026
Good value but needs upgrading.
The location for going to Mayo was perfect. The atmosphere could use some improvements like the rooms. They are dated and in need of renovations. Our first room had a damp musty smell. From what we could tell the rooms were clean, however, it had a stale. The value was okay, however, I had advised my wife to book a better hotel and pay a little more. There was also a Marriott a bit more. The pool is nice and the breakfast too. The construction next door is loud, so request if can a room in the front of the property. Because of construction parking was difficult to figure out, so we parked at a garage nearby at $12.00 a day. I will admit I have high standards but smell, spot, stains and other aspects made it difficult to see past these irregularities. The front desk staff was polite and helpful.
Khách du lịch một mình
Ngày nhận xét: 24 thg 7, 2026
Uncaring staff, dingy worn hotel
This is a run down, moderately clean hotel on the Mayo Clinic campus. The rooms are institutional and worn. My bed was saggy, squeaky and uncomfortable. But worst was my “welcome”. I woke at 5am and took several hours and three busses to get to the hotel. First, the front desk agent ignored me. Then, without looking up, she said curtly “Hi. Name?” And later just “ID and credit card.” No smile. No hospitality. It was worse than the DMV. Then, she charged my entire stay on my card without telling me, even though it was different than the reservation card. She didn’t explain. She didn’t warn. She didn’t ask questions. She just handed me the receipt. “Here.” I got emotional when I realized she had changed my card because the card on file was paid by a family member’s kindness, and was meant to cover my room. I live month to month, and we can’t afford a sudden expense like this. Instead of being empathetic or offering a solution, she was defensive and dismissive and told me I’d have to fill out a form online and wait if I wanted to change it. No effort to be nice or helpful. None. So I finally said “you should be nicer to guests and also warn them about the charge! Most hotels only charge incidentals on the card provided at check in or they at least explain what you are paying for.” She continued to be unfriendly, and when I turned around, she had the nerve to call ME “rude” to my back as I boarded the elevator! Some people should not work in hospitality. I have no interest in trying this shabby, bleak, uncaring establishment again. Her name started with an S, I think.
Phản hồi từ khách sạn
Ngày nhận xét: 24 thg 7, 2026
Dear Portland Travel Gal,
Thank you for taking the time to share your experience. We are sorry to hear that your stay and arrival experience did not meet your expectations.
We understand that traveling for medical appointments can be stressful and exhausting, and we regret that you did not feel welcomed upon arrival. Providing courteous and professional service to every guest is important to us, and we apologize that your interaction at the front desk left you feeling otherwise.
We would also like to clarify the concern regarding the credit card transaction. The amount processed at check-in was an authorization, not a charge. Authorizations are a standard part of the check-in process and are used to verify funds and secure payment for a stay. However, we recognize that this process should have been explained more clearly, and we apologize for any confusion or concern it may have caused.
Additionally, our records did not indicate that a family member would be providing payment for your stay. For the protection and security of our guests, when someone other than the registered guest is paying for accommodations, a completed third-party payment authorization is required prior to arrival. Because no authorization was on file, our team followed standard procedures by obtaining a payment method from the guest at check-in. We understand how this situation may have been unexpected and apologize that the process was not communicated more thoroughly.
We are also sorry to hear that you found your room and bed uncomfortable. Guest comfort is a priority, and we appreciate you bringing these concerns to our attention.
Your feedback regarding both the condition of the property and the service you received has been shared with hotel leadership for review. We take comments like yours seriously, as they help us identify opportunities to improve communication, service, and the overall guest experience.
Thank you again for your feedback. We wish you all the best and appreciate the opportunity to address your concerns.
With kind regards,
Thank you for taking the time to share your experience. We are sorry to hear that your stay and arrival experience did not meet your expectations.
We understand that traveling for medical appointments can be stressful and exhausting, and we regret that you did not feel welcomed upon arrival. Providing courteous and professional service to every guest is important to us, and we apologize that your interaction at the front desk left you feeling otherwise.
We would also like to clarify the concern regarding the credit card transaction. The amount processed at check-in was an authorization, not a charge. Authorizations are a standard part of the check-in process and are used to verify funds and secure payment for a stay. However, we recognize that this process should have been explained more clearly, and we apologize for any confusion or concern it may have caused.
Additionally, our records did not indicate that a family member would be providing payment for your stay. For the protection and security of our guests, when someone other than the registered guest is paying for accommodations, a completed third-party payment authorization is required prior to arrival. Because no authorization was on file, our team followed standard procedures by obtaining a payment method from the guest at check-in. We understand how this situation may have been unexpected and apologize that the process was not communicated more thoroughly.
We are also sorry to hear that you found your room and bed uncomfortable. Guest comfort is a priority, and we appreciate you bringing these concerns to our attention.
Your feedback regarding both the condition of the property and the service you received has been shared with hotel leadership for review. We take comments like yours seriously, as they help us identify opportunities to improve communication, service, and the overall guest experience.
Thank you again for your feedback. We wish you all the best and appreciate the opportunity to address your concerns.
With kind regards,
Du lịch với cả gia đình
Ngày nhận xét: 15 thg 7, 2026
Happy we chose the Kahler Inn and Suites for our recent atay
On our recent Mayo visit, we decided to stay at the Kahler Inn & Suites and give it a second try. We had stayed there a few years ago and found the facility to be run down and the front desk staff to be short tempered and surly. One of the front desk workers told us that if we wanted to stay at a nice hotel, why didn’t we stay at the Kahler Grand? We decided to give Kahler Inn a second try this time and we were extremely pleased that the hotel seem to be much cleaner, but even better, the front desk staff was amazingly helpful. While everyone was great, Robin deserves a special shout out. She really stepped up and helped us with a small housekeeping issue. Front Desk staff are a hotel’s opportunity to make or break a stay for its guests and the front staff at this hotel should make any General Manager proud. Well done.
Phản hồi từ khách sạn
Ngày nhận xét: 20 thg 7, 2026
Dear 514vmg,
Thank you for giving us another chance and for sharing your experience. We're thrilled to hear that your stay exceeded expectations and that our team, especially Robin, made such a positive impact. Your kind words mean a great deal to us, and we'll be sure to share them with our staff. We truly appreciate your support and look forward to welcoming you back on your future visits to Rochester!
With kind regards,
Thank you for giving us another chance and for sharing your experience. We're thrilled to hear that your stay exceeded expectations and that our team, especially Robin, made such a positive impact. Your kind words mean a great deal to us, and we'll be sure to share them with our staff. We truly appreciate your support and look forward to welcoming you back on your future visits to Rochester!
With kind regards,
Du lịch với cả gia đình
Ngày nhận xét: 12 thg 7, 2026
Very helpful and convenient for Mayo appointments
We have had a wonderful experience. My daughter is here for medical at mayo clinic and this location has been perfect! Robin, at the front desk, has been incredibly helpful! I would recommend this hotel for any medical visit to Rochester Mayo.
Vị trí xuất sắc
9 3rd Ave NW, Rochester, 55901, Hoa Kỳ|0,32 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
16:00
Trả phòng trước:
12:00
Thông tin nên biết
Khách sạn này chào đón trẻ em
Vui lòng liên hệ với khách sạn để tìm hiểu thêm về việc yêu cầu giường phụ.
2 tuổi trở xuống
Miễn phí
Cho phép mang theo thú cưng có thu phí
Có phục vụ bữa sáng
Giá bữa sáng
Vui lòng liên hệ với khách sạn để biết thông tin về giá
Thời gian bữa sáng
06:30 - 09:30 từ Thứ Hai đến Thứ Sáu, 07:00 - 10:00 từ Thứ Bảy đến Chủ Nhật
Khách cần phải xuất trình giấy tờ tùy thân có ảnh và thẻ tín dụng vào thời điểm nhận phòng. Vui lòng lưu ý tất cả các Yêu cầu Đặc biệt đều tùy thuộc vào tình trạng phòng trống và phụ phí có thể sẽ được tính thêm. Các dịch vụ ăn uống tại chỗ nghỉ này có thể bị giới hạn hoặc không hoạt động do dịch virus corona (COVID-19). Do dịch virus corona (COVID-19), chỗ nghỉ này đã tạm ngưng cung cấp dịch vụ xe trung chuyển. Do dịch virus corona (COVID-19), đeo khẩu trang là việc làm bắt buộc tại tất cả các khu vực chung trong nhà.
Khách phải cung cấp thẻ tín dụng trùng khớp với tên trên đặt phòng khi nhận phòng. Khách sạn sẽ tạm giữ tiền trên thẻ của quý khách và sẽ hủy bỏ khoản tạm giữ này nếu không có khoản phí phát sinh hoặc hư hỏng nào đối với phòng khi trả phòng. Một số khách sạn và loại phòng có chính sách đặc biệt; vui lòng liên hệ với khách sạn để biết thêm thông tin.
Khách sạn này chấp nhận các phương thức thanh toán sau:
Kahler Inn and Suites: Câu hỏi thường gặp
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