Four Points by Sheraton Kuala Lumpur, Chinatown
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 12:00 |
Bữa sáng | Có phục vụ bữa sáng |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Điều hòa nhiệt độ
Dịch vụ đưa đón sân bay
Bể bơi
Trung tâm thể dục
Four Points by Sheraton Kuala Lumpur, Chinatown: đánh giá
Đánh giá từ 
Du lịch với cả gia đình
Ngày nhận xét: 30 thg 4, 2026
Ngày ở: thg 4 2026
Pleasant stay with nice little surprises!
Was surprised to receive a suite upgrade on my first stay here. The suite was on the 13th floor. Although it’s not the Merdeka 118 view, I’m still grateful. A few days before check-in, I saw they had upgraded me to the next category (guest room with Merdeka 118 view), but this turned out better.
Requested a birthday decoration through the app chat two days before arrival.
Check-in was smooth, and Ms Que was very friendly and welcoming. I had contacted them prior to arrival and was informed the room was ready around 2PM, probably because it’s a weekday.
Before heading out for a late lunch at Jann, I received a welcome letter under the door with a complimentary drink voucher, which I redeemed there.
When I returned to the room, there was a small cake, fruits, and a handwritten birthday card — which I really loved and giving a personal touch vibe.
Overall, a pleasant stay.
Requested a birthday decoration through the app chat two days before arrival.
Check-in was smooth, and Ms Que was very friendly and welcoming. I had contacted them prior to arrival and was informed the room was ready around 2PM, probably because it’s a weekday.
Before heading out for a late lunch at Jann, I received a welcome letter under the door with a complimentary drink voucher, which I redeemed there.
When I returned to the room, there was a small cake, fruits, and a handwritten birthday card — which I really loved and giving a personal touch vibe.
Overall, a pleasant stay.
Du lịch theo nhóm
UK
Ngày nhận xét: 4 thg 4, 2026
Ngày ở: thg 3 2026
Great Experience All Around
Check In : 31st March 2026
Check Out : 02nd April 2026
Stay : First Time
Location : The hotel is strategically located close to almost everything. I love the convenience it offers. It is 4 mins walk to Monorail Station Maharajalela which has direct connection to Bukit Bintang and KL Sentral. It is 5 mins walk to LRT Plaza Rakyat which has direct LRT to Bus Terminal. To make it even more perfect, 5 mins walk to LRT Pasar Seni, a direct train to KLCC and also MRT towards Bukit Bintang. The area is literally a stone throw away from the hipster area of the Petaling Street. Lots of artsy cafe around and so many nice photo spots. It is very convenient and safe area.
Lobby : The elevator and lobby area is very instagrammable. I like the deep green design which really adds to the aesthetic of the place. It is clean and spotless. Smells even fresh too. Check in was done in middle counter and I was assisted in no less than 1 minute after queuing on the line. Check in was quick and within 7 mins, I got the room keys to my 2 rooms. Great job from the Front Office Team. When I went to my room, I forgot to pickup my ID. I came back downstair, Shaqeel reminded me about that and he kept mine safe.
Room : Both rooms were upgraded to the amazing 118 tower. I just realize the behemoth scale of the tower from the comfort of level 15. The room is perfect in size. It is clean, fresh and spotless. Bathroom is of perfect size and all amenities are complete. The mini bar, heater, hot water and safe works like well oiled machines. The bed is so comfy and the duvet is super soft. When I lie down to destroy the bed texture, it felt so crispy on my skin. Kudos to the housekeeping team for such an amazing job. Every details is cleaned. During my second day, I came back to the room with super crisp be again and I destroyed the bed with my work uniform because of how good it is.
Dining : I ordered Ayam Percik on my first night. It says 45 mins. I am rather surprised that it actually arrived before 30 mins when I was brushing my teeth. LOL. What a lightning speed. Room Service personnel Adam Quzeir delivered the food inside my room and made it his business to ask if I ever need anything at all. Excellent service from this guy. The food is fragrant and taste really good. Eating inside the room while looking directly to the Tower 118 is amazing. Breakfast is located in Qwan, level 8. I love how attentive everyone is when I approach the outlet. The selection is as I can expect from any other hotel of the same kind. But one thing stood up particularly high. The hot steam Yam is a local delicacy that often overlooked. I took 3 to 4 of them to my plate and enjoy it with a sambal. The Roti Canai is great, I love the crispiness. The second day breakfast, I tried Nasi Lemak without looking at the sambal. Well, I got quite a surprise. The sambal is added with a petai. For me, I am good with it. I love it. But for some others, the strong odour might put them off. Maybe this one can be looked to be more inclusive.
Facilities : The hotel is disable friendly. The elevator works well but I got confused sometimes to the car park lift. My fault. The pool is amazing and it is in complete view of the 4 towers : KL, KLCC, 118 and TRX. I love the view. Unfortunately, 2 days staying there, I didnt get a chance to try to swim. Maybe next time. Parking - didnt use as I came by public transport.
Satisfaction : 100% satisfied. Shoutout to Shaqeel from the reception and Adam Quzeir from Room Service for their excellent services throughout my stay.
Recommendation : I will totally spread the good words and recommend this hotel to my friends.
Check Out : 02nd April 2026
Stay : First Time
Location : The hotel is strategically located close to almost everything. I love the convenience it offers. It is 4 mins walk to Monorail Station Maharajalela which has direct connection to Bukit Bintang and KL Sentral. It is 5 mins walk to LRT Plaza Rakyat which has direct LRT to Bus Terminal. To make it even more perfect, 5 mins walk to LRT Pasar Seni, a direct train to KLCC and also MRT towards Bukit Bintang. The area is literally a stone throw away from the hipster area of the Petaling Street. Lots of artsy cafe around and so many nice photo spots. It is very convenient and safe area.
Lobby : The elevator and lobby area is very instagrammable. I like the deep green design which really adds to the aesthetic of the place. It is clean and spotless. Smells even fresh too. Check in was done in middle counter and I was assisted in no less than 1 minute after queuing on the line. Check in was quick and within 7 mins, I got the room keys to my 2 rooms. Great job from the Front Office Team. When I went to my room, I forgot to pickup my ID. I came back downstair, Shaqeel reminded me about that and he kept mine safe.
Room : Both rooms were upgraded to the amazing 118 tower. I just realize the behemoth scale of the tower from the comfort of level 15. The room is perfect in size. It is clean, fresh and spotless. Bathroom is of perfect size and all amenities are complete. The mini bar, heater, hot water and safe works like well oiled machines. The bed is so comfy and the duvet is super soft. When I lie down to destroy the bed texture, it felt so crispy on my skin. Kudos to the housekeeping team for such an amazing job. Every details is cleaned. During my second day, I came back to the room with super crisp be again and I destroyed the bed with my work uniform because of how good it is.
Dining : I ordered Ayam Percik on my first night. It says 45 mins. I am rather surprised that it actually arrived before 30 mins when I was brushing my teeth. LOL. What a lightning speed. Room Service personnel Adam Quzeir delivered the food inside my room and made it his business to ask if I ever need anything at all. Excellent service from this guy. The food is fragrant and taste really good. Eating inside the room while looking directly to the Tower 118 is amazing. Breakfast is located in Qwan, level 8. I love how attentive everyone is when I approach the outlet. The selection is as I can expect from any other hotel of the same kind. But one thing stood up particularly high. The hot steam Yam is a local delicacy that often overlooked. I took 3 to 4 of them to my plate and enjoy it with a sambal. The Roti Canai is great, I love the crispiness. The second day breakfast, I tried Nasi Lemak without looking at the sambal. Well, I got quite a surprise. The sambal is added with a petai. For me, I am good with it. I love it. But for some others, the strong odour might put them off. Maybe this one can be looked to be more inclusive.
Facilities : The hotel is disable friendly. The elevator works well but I got confused sometimes to the car park lift. My fault. The pool is amazing and it is in complete view of the 4 towers : KL, KLCC, 118 and TRX. I love the view. Unfortunately, 2 days staying there, I didnt get a chance to try to swim. Maybe next time. Parking - didnt use as I came by public transport.
Satisfaction : 100% satisfied. Shoutout to Shaqeel from the reception and Adam Quzeir from Room Service for their excellent services throughout my stay.
Recommendation : I will totally spread the good words and recommend this hotel to my friends.
Du khách ẩn danh
Ngày nhận xét: 6 thg 8, 2026
Ngày ở: thg 7 2026
We had a great experience at the hotel we were given a room on the 14th floor and the whole view was amazing especially the night view, the location of the hotel was great for us because we were able to approach to our destination at perfect times a special thanks goes to our room maid khokhon who I think the name was he maintained the room in an amazing manner overall we’ve enjoyed our experience at the hotel and have no complaints
Khách đi công tác
Ngày nhận xét: 26 thg 7, 2026
Terrible Service & Absolute Neglect – Unacceptable for a Sheraton Property!
I had an appalling experience at Four Points by Sheraton Kuala Lumpur, Chinatown. As a paying guest, I expected basic hospitality, but what I got was gross negligence and zero efficiency.
Key issues during my stay:
- Missing Essentials: After showering at 22:00, I was shocked to discover NO hair dryer in my room.
- Endless Excuses: I called Room Service at 22:02. I had to call multiple times with dripping wet hair late at night. Each time, the staff merely gave empty apologies, insisting someone was "on the way."
- Wrong Delivery: At 22:28, after I called the Front Desk to complain, a staff member finally arrived at my door—only to hand me four bottles of water, but STILL NO hair dryer.
- 44-Minute Wait & Unprofessional Attitude: I finally received the hair dryer at 22:46—44 minutes after my initial request. When I stepped out of my room, I actually caught the staff member coming out of the elevator playing on his phone while holding my hair dryer!
- No Excuse for Delay: While the guest elevators are notoriously crowded and slow like a rush-hour train, housekeeping has their own dedicated service elevator. A 44-minute delay is purely due to staff laziness and poor management.
- Unfulfilled Afternoon Requests: I asked for earplugs in the afternoon. The staff promised to deliver them, but they never showed up.
Sitting around late at night for nearly an hour with wet hair while staff play on their phones and pass the buck is shameful for a property under the Marriott umbrella. Save your money and stay somewhere else.
Key issues during my stay:
- Missing Essentials: After showering at 22:00, I was shocked to discover NO hair dryer in my room.
- Endless Excuses: I called Room Service at 22:02. I had to call multiple times with dripping wet hair late at night. Each time, the staff merely gave empty apologies, insisting someone was "on the way."
- Wrong Delivery: At 22:28, after I called the Front Desk to complain, a staff member finally arrived at my door—only to hand me four bottles of water, but STILL NO hair dryer.
- 44-Minute Wait & Unprofessional Attitude: I finally received the hair dryer at 22:46—44 minutes after my initial request. When I stepped out of my room, I actually caught the staff member coming out of the elevator playing on his phone while holding my hair dryer!
- No Excuse for Delay: While the guest elevators are notoriously crowded and slow like a rush-hour train, housekeeping has their own dedicated service elevator. A 44-minute delay is purely due to staff laziness and poor management.
- Unfulfilled Afternoon Requests: I asked for earplugs in the afternoon. The staff promised to deliver them, but they never showed up.
Sitting around late at night for nearly an hour with wet hair while staff play on their phones and pass the buck is shameful for a property under the Marriott umbrella. Save your money and stay somewhere else.
Phản hồi từ khách sạn
Ngày nhận xét: 29 thg 7, 2026
Dear gamzars,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience described did not meet expectations.
Our team has received your feedback via email on July 26, 2026 and have since then been in touch with you to further address your concerns.
Once again, we truly apologize for the experience you faced during your stay with us. Should you require any further assistance or would like to address any other concerns, please feel free to contact us directly by replying to us at fo.fourpoints@fourpoints.com. Your insights are valuable to us, and we remain committed to delivering a positive and thoughtful experience to all our guests.
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience described did not meet expectations.
Our team has received your feedback via email on July 26, 2026 and have since then been in touch with you to further address your concerns.
Once again, we truly apologize for the experience you faced during your stay with us. Should you require any further assistance or would like to address any other concerns, please feel free to contact us directly by replying to us at fo.fourpoints@fourpoints.com. Your insights are valuable to us, and we remain committed to delivering a positive and thoughtful experience to all our guests.
Khách du lịch một mình
Ngày nhận xét: 25 thg 7, 2026
Good experience with the hotel!
Overall a good experience with the hotel. Great location! Greet by friendly staff and I had a great check in experience with CY from Front desk. He patiently explained to me the hotel info and answer my enquiries. My room is also “attendanted” by Aimon who greet me good morning. Will definitely back to the hotel again!
Khám phá khu vực
No 2, Jalan Balai Polis, Kuala Lumpur, 50000, Malaysia|1,38 km từ trung tâm thành phố
Thông tin nên biết
Khách sạn này chào đón trẻ em
Mọi lứa tuổi
558.355 ₫ (MYR86,4)/người/đêm
2 tuổi trở xuống
Miễn phí
Không cho phép mang theo thú cưng
Có phục vụ bữa sáng
Các lựa chọn bữa sáng
Bữa sáng kiểu phương Tây, Bữa sáng kiểu Trung Hoa, Bữa sáng kiểu châu Á, Bữa sáng kiểu lục địa, Bữa sáng không có gluten, Bữa sáng kiểu Halal, Bữa sáng thuần chay, Bữa sáng chay
Giá bữa sáng
387.747 ₫ (≈MYR 60)/người
Thời gian bữa sáng
07:00 - 10:30 từ Thứ Hai đến Chủ Nhật
Vui lòng thông báo trước cho Four Points by Sheraton Kuala Lumpur, Chinatown về thời gian đến dự kiến của quý khách. Khách có thể sử dụng ô Yêu cầu Đặc biệt khi đặt phòng hoặc liên lạc trực tiếp với chỗ nghỉ qua các thông tin liên hệ được ghi trong xác nhận đặt phòng. Khách cần phải xuất trình giấy tờ tùy thân có ảnh và thẻ tín dụng vào thời điểm nhận phòng. Vui lòng lưu ý tất cả các Yêu cầu Đặc biệt đều tùy thuộc vào tình trạng phòng trống và phụ phí có thể sẽ được tính thêm. Yêu cầu MYR 200 tiền đặt cọc đề phòng hư hại khi đến nghỉ. Số tiền này sẽ được chỗ nghỉ thu qua thẻ tín dụng. Bạn sẽ được hoàn lại trong vòng 14 ngày sau khi trả phòng. Tiền đặt cọc của bạn sẽ được hoàn lại toàn bộ thông qua thẻ tín dụng, nhưng cũng phụ thuộc vào mức hư hại mà bạn có thể gây ra tại chỗ nghỉ. From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective 1st July 2021, all prices quoted are subject to Sales & Services TAX / SST excluding hotel accommodation in accordance with Malaysia government legislation.
Nghiêm cấm mang sầu riêng, măng cụt vào khách sạn.
Có hiệu lực từ ngày 1 tháng 1 năm 2024, công dân nước ngoài vào Malaysia phải điền vào Thẻ nhập cảnh kỹ thuật số Malaysia (MDAC) thông qua cổng thông tin nhập cư Malaysia.
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