Number 10 Hotel
+ 88
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Thông tin nhanh
Nhận phòng từ: | 15:00 |
|---|---|
Trả phòng trước: | 11:00 |
Thú nuôi | Không cho phép mang theo thú cưng |
Trẻ em | Khách sạn này chào đón trẻ em |
Tiện nghi
Wi-Fi
Điểm đỗ xe
Quầy lễ tân 24 giờ
Nhà hàng
Khu vực không hút thuốc
Giặt là
Tìm hiểu thêm về Number 10 Hotel
Number 10 Hotel
Number 10 Hotel ở Southside Central, Glasgow, cách Công viên Hampden và Glasgow Green5 phút lái xe. Khách sạn này cách OVO Hydro 5,6 km và cách Trung tâm Triển lãm và Hội nghị Scotland 5,7 km. Hãy thư thả ngắm cảnh từ sân thượng/sân hiên hay vườn; và tận hưởng những dịch vụ, tiện ích như quyền truy cập Internet không dây miễn phí. Các tiện ích, dịch vụ khác tại Khách sạn phong cách kiến trúc thời Victoria này bao gồm dịch vụ cưới, TV ở khu vực chung và dịch vụ hỗ trợ tour/vé du lịch. Thưởng thức món ăn Anh tại brasserie Restaurant at No 10 với quầy bar/khu lounge và quang cảnh vườn. Khách cũng có thể nghỉ lại trong phòng thưởng thức những bữa ăn ngon với dịch vụ phòng (có giới hạn thời gian). Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm dịch vụ giặt ủi/giặt khô và dịch vụ trông giữ/bảo quản hành lý. Khách sạn này có 2 phòng họp để phục vụ các chương trình hội thảo, sự kiện. Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 24 phòng. Bạn luôn có thể giữ liên lạc bằng kết nối internet không dây miễn phí; trong khi các chương trình truyền hình cáp sẽ mang đến những phút giây giải trí thoải mái. Các phòng tắm được trang bị bồn tắm hoặc buồng tắm vòi sen, đồ dùng nhà tắm miễn phí và máy sấy tóc. Tiện nghi phòng bao gồm điện thoại, cùng bàn và dụng cụ pha cà phê/trà.
Đánh giá từ 
Du khách ẩn danh
Ngày nhận xét: 18 thg 7, 2026
Ngày ở: thg 7 2026
Staff were very helpful and went out of their way to accommodate. I asked for an early check-in and late check out, no problem.
Great to hear local accents and enjoy some friendly Glaswegian banter.
I will be coming back.
Great to hear local accents and enjoy some friendly Glaswegian banter.
I will be coming back.
Du lịch theo nhóm
Ngày nhận xét: 20 thg 7, 2026
Unreliable and rude. Failed to fulfill booking. Swerve these jokers!
Very rude owner acted like we were at fault complaining to us that he could not afford to keep his chef on duty at 8 pm and refused to serve us even though we had booked a table specifically for 8 pm and they took a contact phone number. Why not phone us in advance if they could not fulfill the promise? Also, why not apologise to customers in case of such poor service? These jokers do not deserve your money.
Du khách ẩn danh
Ngày nhận xét: 17 thg 7, 2026
Ngày ở: thg 7 2026
Have stayed here a number of times on business over recent years. Easy parking on the roadside outside the hotel. Lovely hotel, rooms and food. Recently made the garden area behind the hotel into an amazing space with various areas for dining, drinking and relaxing. Will always stay here when working in the Glasgow area. Very reasonably priced. Fully recommend.
Du lịch theo nhóm
Ngày nhận xét: 15 thg 7, 2026
Horrible
Nasty man who seemed like he owned the place? no customer service skills or respect for customers. The location and venue is great but but the service makes you never want to come back
Cặp đôi
Ngày nhận xét: 6 thg 7, 2026
Ngày ở: thg 6 2026
An Honest Review of No.10 Hotel - Handling a Complaint
I have stayed in a number of hotels up and down the country and I want to provide people with an honest review of this hotel so that they can decide if it truly is worth staying here or to look for an alternative.
I would like to highlight that despite bringing some of the points within this review to the attention of the management of this establishment they do not wish to come to an amicable agreement on how to resolve the issue that has been raised, despite the hotel management confirming in writing that they were the ones at fault. I would therefore leave it to the judgement of those who intend to visit this hotel to determine if it is in their best interests.
To aid those reading this review I would like to put my stay into context.
This was the first (and probably the last) time that my wife and I stayed at the No.10 Hotel in Glasgow. As a gift for my 50th birthday my wife had got me tickets to see Metallica at Hampden Park and had booked the hotel as part of the gift. The original booking for the hotel was made in May/June 2025 when the tickets for Metallica's tour came on sale. My wife wanted to ensure that we could get a hotel nearby so we didn't have to struggle trying to queue for a train or wait for taxi's late into the evening. As I am sure that everyone can acknowledge, this was a special one off event with a large number of people wanting to be there.
Issue 1 (key issue)
My wife booked the hotel through their website and despite the massively inflated fee for the room (£430 for one night despite the normal price being approximately £126) as she wanted the room to be booked and not have to worry about where we would spend the night. My wife noted she had made an error by booking a 'twin' room but straight away phoned the hotel, explained her mistake and was told that this was not an issue but in order to get a 'double' room she would now have to upgrade to an 'executive double' with an additional cost of £60 brining the total for one nights stay to £490. My wife agreed and the staff member 'Tilly' sent a confirmation that the room had been booked.
When my wife and I arrived at the hotel on the 25th June 2026, over 1 year later, we went through the booking in process, paid £430 plus an addition £50 which confused my wife, then took our heavy case up to the room. On opening the door we found the room to have twin beds. My wife returned to reception where she spoke with 'Mina' and explained that she had booked a 'Executive Double' not a 'Twin'. Mira stated that the room was right with the booking that had been made. My wife highlighted that she spoke with someone on the phone who assured her that the booking had been rectified and that it we should have an 'Executive Double'. Mira looked on the computer and acknowledged that her colleague 'Tilly' had put a note on their system. However, the hotel was full and despite having a confirmation the room was right with the booking that had been made. My wife showed Mina the emailed confirmation of an 'Executive Double' being booked but was abruptly told that it "was not a confirmation from the hotel because it has nil value against it". My wife pointed out that it had details on the email showing that it was an upgrade from the original booking. This was dismissed by Mina who started becoming defensive and argumentative towards my wife. She told my wife that we had been given a 'free upgrade' and that we were supposed to have been in a classic room. Another person on reception asked if the twin beds could not simply be put together. Mina stubbornly replied "NO!". Mina then escorted my wife up the stairs and entered into another guest's room just to demonstrate her point. My wife asked Mina to explain to me what she had just explained to her and I again highlighted the email confirming that the room should have a double bed. Mina became aggressive in her tone towards us to which I stated that I did not want to start and argument with her. She continued and I again reiterated I didn't want to argue. I just replied we will take the room and Mina walked away.
My wife was very upset at the way she had been spoken to by Mina but I said that if we had continued to argue we could find ourselves being told to leave, despite her being in the wrong. All the hotels in the area were fully booked and so I said that we would look at resolving the issue the next day.
The next day we had to rush off because our train had been cancelled and we had to find an alternative way to the train station to get home. I asked at reception who it was we had spoken to and we was informed that it was 'Mina' and that despite the way she spoke to us she was just one of the staff on reception. She could have brought this issue to the attention of a manager but clearly decided she had enough authority to belittle hotel guests.
We have brought this to the attention of Heather Watt - Front Office Manager who apologised and confirmed that it was the staff at the hotel who were at fault and that we should have had a double room as confirmed in the email. As a show of good will she offered a free upgrade to a king room when we stay again. We highlighted that this was just a one off visit and that we had travelled a great distance just to see Metallica. We asked if a partial refund could be considered as the hotel had greatly inflated the prices and still would be in profit (even if it was just £100 they would still be over £200 in profit). Heather's reply went back to Mina's argument of that we had been given a 'free' upgrade and that there was nothing that they are willing to do.
Issue 2
As we know Thursday 25th June was marked as being one of the hottest days of the year so far and had caused numerous problems up and down the country. As we arrived I noted that another guest was being given a fan to help keep cool. When we was in the room it was exceptionally hot like a radiator had been left on. Yet we were not offered a fan and after being spoken to poorly by Mina on reception I didn't want to go and ask her if other fans were available. It would have been nice to have been asked if one was required.
Issue 3
I was woken by loud banging at 5:30am. I couldn't determine where this noise was coming from and it just continued all morning. It was regular and sounded like something banging against an external wall repeatedly. Again, I felt that there was little point in highlighting this to reception as it was the next morning and we was leaving that day.
Other Negatives Noted:
- Breakfast was held in their reception area and a small bar where people were squeezing past each other because of the lack of space. There were much bigger rooms available to have breakfast in but they chose to use the smallest area creating the highest risk of people bumping into each other or dropping food or drinks on others as they squeezed through.
- The Barbeque being held in the garden was fairly poor. It was very over priced for very cheap ingredients. The smoke being generated was choking and filled the garden every time something was added to the gas powered grill. 4 Chicken wings (which we know are tiny) were £7.50. A hot dog was £8 and was mainly made up of the onions on the top. It hid the hot dog. The coating being placed on the wings was in a tub that was sat on the floor and not on a table. The same could be said of the tongues being used. A Pina Colada slushy (like kids have but alcoholic) on a hot evening was £11.50.
- We reserved a table for the evening and was put directly next to others who were vaping. For me there should have been an area away from people eating for people to vape.
- There is literally no parking spaces. Unless there is a car park behind the hotel that I missed.
- The furniture in the room was stained.
- The person who owns this hotel is 'well known' according to the taxi driver who took us to the station
Positives
Its very near Hampden Park and Mount Florida Train Station
Its sad that the management of this hotel view that profits are more important than their guests satisfaction. I would just say to all please air on the side of caution when booing here.
I would like to highlight that despite bringing some of the points within this review to the attention of the management of this establishment they do not wish to come to an amicable agreement on how to resolve the issue that has been raised, despite the hotel management confirming in writing that they were the ones at fault. I would therefore leave it to the judgement of those who intend to visit this hotel to determine if it is in their best interests.
To aid those reading this review I would like to put my stay into context.
This was the first (and probably the last) time that my wife and I stayed at the No.10 Hotel in Glasgow. As a gift for my 50th birthday my wife had got me tickets to see Metallica at Hampden Park and had booked the hotel as part of the gift. The original booking for the hotel was made in May/June 2025 when the tickets for Metallica's tour came on sale. My wife wanted to ensure that we could get a hotel nearby so we didn't have to struggle trying to queue for a train or wait for taxi's late into the evening. As I am sure that everyone can acknowledge, this was a special one off event with a large number of people wanting to be there.
Issue 1 (key issue)
My wife booked the hotel through their website and despite the massively inflated fee for the room (£430 for one night despite the normal price being approximately £126) as she wanted the room to be booked and not have to worry about where we would spend the night. My wife noted she had made an error by booking a 'twin' room but straight away phoned the hotel, explained her mistake and was told that this was not an issue but in order to get a 'double' room she would now have to upgrade to an 'executive double' with an additional cost of £60 brining the total for one nights stay to £490. My wife agreed and the staff member 'Tilly' sent a confirmation that the room had been booked.
When my wife and I arrived at the hotel on the 25th June 2026, over 1 year later, we went through the booking in process, paid £430 plus an addition £50 which confused my wife, then took our heavy case up to the room. On opening the door we found the room to have twin beds. My wife returned to reception where she spoke with 'Mina' and explained that she had booked a 'Executive Double' not a 'Twin'. Mira stated that the room was right with the booking that had been made. My wife highlighted that she spoke with someone on the phone who assured her that the booking had been rectified and that it we should have an 'Executive Double'. Mira looked on the computer and acknowledged that her colleague 'Tilly' had put a note on their system. However, the hotel was full and despite having a confirmation the room was right with the booking that had been made. My wife showed Mina the emailed confirmation of an 'Executive Double' being booked but was abruptly told that it "was not a confirmation from the hotel because it has nil value against it". My wife pointed out that it had details on the email showing that it was an upgrade from the original booking. This was dismissed by Mina who started becoming defensive and argumentative towards my wife. She told my wife that we had been given a 'free upgrade' and that we were supposed to have been in a classic room. Another person on reception asked if the twin beds could not simply be put together. Mina stubbornly replied "NO!". Mina then escorted my wife up the stairs and entered into another guest's room just to demonstrate her point. My wife asked Mina to explain to me what she had just explained to her and I again highlighted the email confirming that the room should have a double bed. Mina became aggressive in her tone towards us to which I stated that I did not want to start and argument with her. She continued and I again reiterated I didn't want to argue. I just replied we will take the room and Mina walked away.
My wife was very upset at the way she had been spoken to by Mina but I said that if we had continued to argue we could find ourselves being told to leave, despite her being in the wrong. All the hotels in the area were fully booked and so I said that we would look at resolving the issue the next day.
The next day we had to rush off because our train had been cancelled and we had to find an alternative way to the train station to get home. I asked at reception who it was we had spoken to and we was informed that it was 'Mina' and that despite the way she spoke to us she was just one of the staff on reception. She could have brought this issue to the attention of a manager but clearly decided she had enough authority to belittle hotel guests.
We have brought this to the attention of Heather Watt - Front Office Manager who apologised and confirmed that it was the staff at the hotel who were at fault and that we should have had a double room as confirmed in the email. As a show of good will she offered a free upgrade to a king room when we stay again. We highlighted that this was just a one off visit and that we had travelled a great distance just to see Metallica. We asked if a partial refund could be considered as the hotel had greatly inflated the prices and still would be in profit (even if it was just £100 they would still be over £200 in profit). Heather's reply went back to Mina's argument of that we had been given a 'free' upgrade and that there was nothing that they are willing to do.
Issue 2
As we know Thursday 25th June was marked as being one of the hottest days of the year so far and had caused numerous problems up and down the country. As we arrived I noted that another guest was being given a fan to help keep cool. When we was in the room it was exceptionally hot like a radiator had been left on. Yet we were not offered a fan and after being spoken to poorly by Mina on reception I didn't want to go and ask her if other fans were available. It would have been nice to have been asked if one was required.
Issue 3
I was woken by loud banging at 5:30am. I couldn't determine where this noise was coming from and it just continued all morning. It was regular and sounded like something banging against an external wall repeatedly. Again, I felt that there was little point in highlighting this to reception as it was the next morning and we was leaving that day.
Other Negatives Noted:
- Breakfast was held in their reception area and a small bar where people were squeezing past each other because of the lack of space. There were much bigger rooms available to have breakfast in but they chose to use the smallest area creating the highest risk of people bumping into each other or dropping food or drinks on others as they squeezed through.
- The Barbeque being held in the garden was fairly poor. It was very over priced for very cheap ingredients. The smoke being generated was choking and filled the garden every time something was added to the gas powered grill. 4 Chicken wings (which we know are tiny) were £7.50. A hot dog was £8 and was mainly made up of the onions on the top. It hid the hot dog. The coating being placed on the wings was in a tub that was sat on the floor and not on a table. The same could be said of the tongues being used. A Pina Colada slushy (like kids have but alcoholic) on a hot evening was £11.50.
- We reserved a table for the evening and was put directly next to others who were vaping. For me there should have been an area away from people eating for people to vape.
- There is literally no parking spaces. Unless there is a car park behind the hotel that I missed.
- The furniture in the room was stained.
- The person who owns this hotel is 'well known' according to the taxi driver who took us to the station
Positives
Its very near Hampden Park and Mount Florida Train Station
Its sad that the management of this hotel view that profits are more important than their guests satisfaction. I would just say to all please air on the side of caution when booing here.
Vị trí rất đẹp
10, 16 Queen's Dr, Glasgow, G42 8BS, Vương quốc Anh|3,54 km từ trung tâm thành phố
Nhận phòng và trả phòng
Nhận phòng từ:
15:00
Trả phòng trước:
11:00
Thông tin nên biết
Khách sạn này chào đón trẻ em
Mọi lứa tuổi
1.063.285 ₫ (GBP30)/người/đêm
2 tuổi trở xuống
708.857 ₫ (GBP20)/người/đêm
Không cho phép mang theo thú cưng
Khách dưới 18 tuổi chỉ có thể nhận phòng cùng phụ huynh hoặc một người bảo hộ hợp pháp. Khách cần phải xuất trình giấy tờ tùy thân có ảnh và thẻ tín dụng vào thời điểm nhận phòng. Vui lòng lưu ý tất cả các Yêu cầu Đặc biệt đều tùy thuộc vào tình trạng phòng trống và phụ phí có thể sẽ được tính thêm. Yêu cầu GBP 50 tiền đặt cọc đề phòng hư hại khi đến nghỉ. Số tiền này sẽ được chỗ nghỉ thu qua thẻ tín dụng. Bạn sẽ được hoàn lại trong vòng 14 ngày sau khi trả phòng. Tiền đặt cọc của bạn sẽ được hoàn lại toàn bộ thông qua thẻ tín dụng, nhưng cũng phụ thuộc vào mức hư hại mà bạn có thể gây ra tại chỗ nghỉ. The hotel holds functions at the weekend with music until midnight within the main building. Unfortunately, some rooms may experience noise. Please note that during weekends in December there will be noise from the function suite in the main building until 12.30 (2:00 on Hogmanay), which can be heard from some rooms. Please contact the hotel for further information using the details on the booking confirmation. Please note that the restaurant at Number 10 is very popular so advance reservations are advised. The hotel operates a reduced food and beverage service seasonally so we cannot guarantee reservations if they are not booked in advance. Kindly note the accommodation is located on the first and second floors, and is accessible via stairs only. Therefore it may not be suitable for guests with mobility impairment. Please contact the hotel directly with any mobility impairments. The Number 10 accommodates small dogs at an extra charge of £20, please note that dog's are not allowed in the bar, restaurant or function suite. Please contact hotel in advance if the guest is expected to arrive later than 10pm. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Upon check-in at the property guests will be asked for a £50 pre-authorisation for extra's an incidentals, failure to provided this on arrival may result in refusal of entry to the property.
Khách sạn này chấp nhận các phương thức thanh toán sau:
Number 10 Hotel: Câu hỏi thường gặp
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